Picked up the brand new dinner jacket I ordered and it was so wrinkled it look thicker it had been…read morewadded up in a ball. They said their press was down & made no offer of a solution

Customer service is very low, if you're excited about your wedding and would like an associate to…read morebe equally excited for you, this is not the place to go. Also, the associate was a manager.

Store is always in nice order with staff being friendly and helpful. Can't complain.read more

their sale sections and Brandy Melville/John Galt section is amazing always neat and organizedread more

I have several kids so I live in jc penny. Sometimes they have great deals and then they have…read morefaulty advertising like the 1 cent sale where they just mark up the price of items lol. All and all a great place to shop for everyday kids clothing.

I am very disappointed. I went to Penney's to find a Cleveland Indians t-shirt for the wildcard…read moregame on Wednesday, October 2nd. I was happy that they had a few shirts (this is why they got 2 stars). They were good quality and on sale for 20% off of the JC Penney price of $35.00. I thought I was getting a good deal. When I got home I noticed the JC Penney price tag was over the original price tag so I peeled it off. The original price was blacked out. I peeled the original price tag off and I could clearly make out the price. It was $28.00. They marked up their prices and then discounted for the sale. The total came out to be the original $28.00. I wish I would have gone to Dicks Sporting Goods and got the same exact shirt on sale for $22.40. I would be very cautious buying items on sale if there is a price tag over the original sticker price. You may find that JC Penney is over charging you.

If you need clothes back in less than a month go somewhere else. Why this place doesn't offer a…read moremore expedited service is beyond me. Don't waste your time.

Brought my daughters maid of honor dress here for hemming and an attachment of a belt. Dominic did…read morea fantastic job !!! He was polite and helpful. He even recommended sticky body tape versus altering the straps. He was right on with this so the dress would lay better. The belt was sewed on perfectly and the hem was expertly done !!! Thank you so much for your excellent customer service and tailoring !!!

Went suit shopping and was thoroughly impressed with the staff. Mateo was excellent in getting the…read morerequired measurements and helping select out a new suit. Mateo clearly stated the timeline that the tailor would need to get the suit I picked to fit my measurements. Once the suit was ready Mateo called me and let me know that it was ready to be picked up. Also was very happy to get a very nice suit on a really good sale. Overall very impressed with my experience at this location.

I wish I could GIVE LESS STARS but I am leaving this 5 star review since there employees are very…read morehard working. It is a SHAME and VERY UNFORTUNATE that their management doesn't see that and has very unprofessional conversations in front of CUSTOMERS. Remember kindness always wins :)

Prompt service. I was able to select exactly what I wanted ahead of time and the package was…read morewaiting for me at the time promised.

Did the in store pick up- I love it !!!! Quick - well organized - easy!!! And I don't wander around…read morebuying things I don't need !!! Store was very crowded, glad I did pickup

I have really had it with retail that treats customers like an inconvenience. I was at kohls. I…read moretook two pair of pants and a pair of shorts and went to where it says stand here well I was standing in the wrong place. instead of letting it fly and ringing me up I was berated. when the second person be rated me I said well it wasn't very clear it just says stand here so I stood behind the person in the wheelchair allowing her space and waiting my turn well I was told by a third person she's directing traffic I said how would I know that she didn't tell me where to stand I stood where the sign said the stand then I was told well that's the aisle I said there's two aisles here one on this side of the sign and one on that side of the sign it's not very clear then I was told well you're blocking people I said I already moved when you told me the first time I was in the wrong spot then another clerk said well if you stood there then other people would stand there too and they would block the whole aisle and my first thought was what about the TFTW in the wheelchair I put the I put the pants on the shorts down and headed for the door

Amazing customer service, Dj was absolutely amazing. My daughter felt a little insecure due to the…read moreweight she had built over quarantine but she really was able to bring the confidence out in her. I will definitely be back next year for our second daughter prom! Not only dj but the lady at the cash register was great as well overall best customer experience I had in a while thanks again Dj!

I went into Windsor looking for summer clothing for a cruise I'll be going on in December. They…read morehave a huge selection of clearance items and right now they're all 50% off the clearance tag. I had more clothes than I could carry so I asked for a fitting room and I had the pleasure of being assisted by a girl named Rebecca. She was so kind and knowledgeable about all of the clothing in the store. There were some items I found on clearance and she would say to me "hold on we have the matching top for that" (I love matching)! My sister wasn't there to tell me how I looked in the things I was trying on, but Rebecca replaced her flawlessly for the afternoon I spent shopping in there. She was so honest with me, and believe it or not there were a few outfits she told me just didn't look right. I think it's really hard to find clothing store employees who don't just say everything looks good on you. My respect for this store has increased greatly based on the interactions I had with this girl, she really is an asset to the company. If you ever walk in there make sure to ask for Rebecca she knows her stuff. (Me in a dress I got) ^