Second time I been here was August 24th and both times was greeted by I believe her name is…read moreDiana,not totally sure but very helpful and just a wonderful person,even opening a few minutes early because she saw me standing outside waiting.

Son wears a hard to find size and they have them here with a good selection. Your really on your…read moreown with finding sizes, staff not a big help. Great deals on socks too

I love DSW Mentor. Customer service nailed every time. Such a great group of young ladies…read more Helpful, and not afraid to chat. Last two times I have been in the store it was clean and had good inventory. The young lady (teen) who did my return and then online purchase knew exactly what she was doing and did not hesitate to help.

Slowest checkout ever! Stood in line 5 minutes before another cashier came up then another before…read moreanother came to help! If I didn't really need these color shoes I would just leave.

Staff was very friendly and courteous. They helped my son with his back-to-school shoe style & made…read moresure to show us what just came in. My son was happy to be leaving in a pair of shoes that were just released. Good customer service & made us feel like our business was appreciated.

Horrible set up. Horrible service. Stood in line for 20 min, not enough help on line, only to be…read moreasked by the cashier, if a previous customer who left and came back could go in front of us

These guys were great. I am a huge advocate and critic of customer service and these guys were…read moreamazing. As soon as I came in...the employees were restocking inventory but the guy jumped up and welcomed me and sat me down and talked to me about what type of shoe I was looking for. He took my foot measurement and he even checked my gait to determine the right type of shoe. The guys here are knowledgeable and I think they actually know what they're talking about. The guy I was working told me they actually have a podiatrist that comes and trains them on what to look for. They actually take the time to make sure you get the right shoe...they care about your budget and this place is great for anyone who really needs the right shoe whether it's for running or training. you go to a finish line, they don't give off the impression they are knowledgeable. They tell me to spend more money because more money means more comfort. This place explained the differences in running shoes and that you don't need to spend crazy amounts of money for a great shoe and they have great discounts on off season shoes...great place that is under the radar. More shoe stores need to be like this.

MUST READ! Today my mother and I went into Archillies in Willoughby. My mothers physical therapist…read moresuggested she go. I wanted a new pair of shoes, after I have broken my foot two times. I arrived before my mother, and started to explain to the man behind the desk (Steve) my foot issues. My mother came in soon after and was greeted by a sweet girl names Camen (I may have her name wrong), but she was very kind. I unfortunately was left to work with Steve. Let me tell you, I shop often, but NEVER have I been treated so badly by someone in sales! I explained I had always been a 8 1/2, but want a 9 because my foot swells. He came out with two boxes and I tried both and said both pairs were tight. I looked at the box and BOTH boxes were 8s. I explained AGAIN I am a 9, never been a 8. This man angerly grabbed both boxes and bought me out 2 boxes and said I am a 9 1/2. He never measured my foot. , he never watched me walk. I would fall if I walked in a 9 1/2. Steve was angry by now and was so rude to me! I looked at him and asked if he was having a bad day, I was watching what my mother tried on, and asked if I could try that. Once again he snapped at me. I walked over to my mother and tried her shoe on, and loved it! I tried to ask him about her shoe, and this man continued to raise his voice at me. He yelled "You asked about Asics when you walked in the door". I asked another question, and he started again "I TOLD YOU, BLAH BLAH BLAH"I was done. I said I was afraid to ask him any questions and will not buy shoes from him. I was so angry, I was trying not to let this rude man see me cry. Thankfully as I was walking out, the kind girl (Camen) was trying to fix how rude he was to me. She ended up helping me and apologized for how I was treated. I should have just went and sat with them the first few times he was speaking so rudely. He was the one who messed up to begin with, bring me the wrong size, and stomped away acting like I messed up. I know my shoe size Steve!!! I had read reviews before I went in there, and I seen someone had a problem with a man that works there, and she walked out. The minute he opened his mouth to speak, I knew it was him. I am always kind, ALWAYS! I just am shocked seeing someone like this. I can only assume they dont work on commission there, because he didnt care if he sold me shoes or not. I hope the owner reads this review, because I have no doubt you are loosing money having this man run customers out of your store. Someone who treats paying customers, the way I was treated, MUST have many complaints and has lost a lot of money for that store. Thank you Camen. I so appreciate your kindness! I hope the owner knows you saved a sale today, actually two sales because my mother said she was ready to leave listening to how he spoke to me. I will never go back into that store again, because of him, and I will tell my story to anyone who will listen.

Perhaps the little hipster kids working at this store could have put down their iPhones to see if I…read moreneeded assistance...I did. Since I was ignored, I left and took my money and my business elsewhere.

The young female sales person was rude and obviously annoyed by the return I asked to make after…read morehaving just bought the item and deciding that it was too pricey for me. She rolled her eyes and was very short with me. Won't shop there again.

Picked up the brand new dinner jacket I ordered and it was so wrinkled it look thicker it had been…read morewadded up in a ball. They said their press was down & made no offer of a solution

Customer service is very low, if you're excited about your wedding and would like an associate to…read morebe equally excited for you, this is not the place to go. Also, the associate was a manager.

We needed solid work boots for wearing while blacksmithing and glassblowing for hours on concrete…read more Red Wing has a good reputation so we looked for a store that carries the brand and found a whole Red Wing Store. This was the best shoe shopping experience I've ever had. They have a device that fits your feet electronically and it detects where you put the most pressure. I've been experiencing pain due to plantar fasciitis and have needed new shoes with better arch support. After trying on about 5 styles, I found the right pair and bonus, they were on sale! Cass found a great pair meant for iron workers. His are part of the Heritage Collection that are hand crafted in the old school style. Jeff was very patient with our search. We will be going back for all of our future work shoe needs.

Yep, its a shoe store and I'm proud to review it. This is my go to place when buying work shoes…read morebecause they sell Red Wing Boots, some of the best work boots in the biz when working in test labs with jet fuel, diesel, and cal fluid. They can special order you just about anything but this location does carry a lot of models in stock. This surprised me because of my size 13 feet and the fact that not a whole lot of stores like to carry that size. Super plus that my company gives me $90 against a pair each year AND we get a 15% off company discount. The guys that work there are very helpful, not too pushy, but could use to enjoy their job a little more then they do. This location also sells leather cleaner / protector, belts, gloves, laces, and soles. You do pay for the brand though so don't be sticker shocked.