The staff is really well mannered and helpful. Well stocked on variety of brands. Though they need…read moreto bring back nike shoes.

From the owner: At Shoe Dept. Encore, you can find brand-name shoes, the latest trends, handbags and fun…read moreaccessories at affordable prices for women, men and kids. With our large stores, there is plenty of room to shop and TV entertainment areas for men and kids! We're a family-friendly footwear store with 1000+ locations carrying well-known brands for everyone such as HEYDUDE, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.

Second time I been here was August 24th and both times was greeted by I believe her name is…read moreDiana,not totally sure but very helpful and just a wonderful person,even opening a few minutes early because she saw me standing outside waiting.

Son wears a hard to find size and they have them here with a good selection. Your really on your…read moreown with finding sizes, staff not a big help. Great deals on socks too

I love DSW Mentor. Customer service nailed every time. Such a great group of young ladies…read more Helpful, and not afraid to chat. Last two times I have been in the store it was clean and had good inventory. The young lady (teen) who did my return and then online purchase knew exactly what she was doing and did not hesitate to help.

Hire some new people instead. The three girls working at the cashier are idiots. They are rude and…read moredon't know what they're doing. Standing around talking is not working. Do you need 3 people at the cashier when the line is empty? No.

Staff was very friendly and courteous. They helped my son with his back-to-school shoe style & made…read moresure to show us what just came in. My son was happy to be leaving in a pair of shoes that were just released. Good customer service & made us feel like our business was appreciated.

Horrible set up. Horrible service. Stood in line for 20 min, not enough help on line, only to be…read moreasked by the cashier, if a previous customer who left and came back could go in front of us

These guys were great. I am a huge advocate and critic of customer service and these guys were…read moreamazing. As soon as I came in...the employees were restocking inventory but the guy jumped up and welcomed me and sat me down and talked to me about what type of shoe I was looking for. He took my foot measurement and he even checked my gait to determine the right type of shoe. The guys here are knowledgeable and I think they actually know what they're talking about. The guy I was working told me they actually have a podiatrist that comes and trains them on what to look for. They actually take the time to make sure you get the right shoe...they care about your budget and this place is great for anyone who really needs the right shoe whether it's for running or training. you go to a finish line, they don't give off the impression they are knowledgeable. They tell me to spend more money because more money means more comfort. This place explained the differences in running shoes and that you don't need to spend crazy amounts of money for a great shoe and they have great discounts on off season shoes...great place that is under the radar. More shoe stores need to be like this.

Walked in on a Saturday morning. Started to talk with an older man . Asked about shoes for…read morestability, support, and balance. He did not offer any suggestions. He waved at the wall of shoes and says this is what we got. I was expecting to have an evaluation of my gait, wearing pattern, etc. too bad for them - we were prepared to buy more than one pair for each of us. Won't be returning.

Perhaps the little hipster kids working at this store could have put down their iPhones to see if I…read moreneeded assistance...I did. Since I was ignored, I left and took my money and my business elsewhere.

The young female sales person was rude and obviously annoyed by the return I asked to make after…read morehaving just bought the item and deciding that it was too pricey for me. She rolled her eyes and was very short with me. Won't shop there again.

Picked up the brand new dinner jacket I ordered and it was so wrinkled it look thicker it had been…read morewadded up in a ball. They said their press was down & made no offer of a solution

Customer service is very low, if you're excited about your wedding and would like an associate to…read morebe equally excited for you, this is not the place to go. Also, the associate was a manager.

We needed solid work boots for wearing while blacksmithing and glassblowing for hours on concrete…read more Red Wing has a good reputation so we looked for a store that carries the brand and found a whole Red Wing Store. This was the best shoe shopping experience I've ever had. They have a device that fits your feet electronically and it detects where you put the most pressure. I've been experiencing pain due to plantar fasciitis and have needed new shoes with better arch support. After trying on about 5 styles, I found the right pair and bonus, they were on sale! Cass found a great pair meant for iron workers. His are part of the Heritage Collection that are hand crafted in the old school style. Jeff was very patient with our search. We will be going back for all of our future work shoe needs.

Yep, its a shoe store and I'm proud to review it. This is my go to place when buying work shoes…read morebecause they sell Red Wing Boots, some of the best work boots in the biz when working in test labs with jet fuel, diesel, and cal fluid. They can special order you just about anything but this location does carry a lot of models in stock. This surprised me because of my size 13 feet and the fact that not a whole lot of stores like to carry that size. Super plus that my company gives me $90 against a pair each year AND we get a 15% off company discount. The guys that work there are very helpful, not too pushy, but could use to enjoy their job a little more then they do. This location also sells leather cleaner / protector, belts, gloves, laces, and soles. You do pay for the brand though so don't be sticker shocked.

That got that drip though ..: we came in to get a funeral dress and our Ohio gear before heading…read moreback to Tennessee . Y'all hating on this Burlington but it's better then the Bellevue Tn location . Be grateful

Poor customer service! Debbie needs fired! She was very rude and unprofessional! Corporate will…read moredefinitely be hearing from Me Monday morning!