I typically don't review chain stores, but the customer service at The Buckle is above and beyond fabulous! I visited this store a few times to purchase two pairs of jeans. The first visit, I was assisted by an amazing rep that helped me with jean selection, and fitting; she was so helpful, patient, and kind. The second visit I dropped off a pair of jeans for altering that I had shipped to my house. It was a different rep, but once again, there was the same patience and kindness. Fast forward month to today, I picked up the last pair of jeans I dropped off for alterations, and the rep was once again, nothing short of wonderful! I explained my jeans were probably long overdue to be picked up, but she went in back without hesitation, the rep reappeared with a smile and my jeans. I felt bad that it took me so long to get back to the store, but The Buckle treated me remarkably each visit.
Now, here's the reason for four stars versus five. The jeans are very comfortable, but very trendy. I really need a "nice" pair of dark washed jeans, and The Buckle was unable to deliver. I know it's the current style, but I just need dark washed jeans without holes or bling. read more