Very well organized store. They had a sale going on which was buy one get one, and 70% off on their…read moreclearance items. Fitting rooms were clean and free of clutter. They sell sizes 0-24. Helpful and friendly staff, although i don't like being asked every 2 seconds if i need anything. Felt as if I couldn't enjoy browsing.

Lake St. Louis location. Friendly staff, plenty of sales going on (yay) . Jeans, jackets, $12…read moregraphic shirts, clearance, 50% off bargains . Store clean and clear of clutter. After pay is available.

Came to pick up an online order tonight. This location is right by where we live. Young man working…read morehelped me find it and also pick it up. Took me a little longer had to get to my email on phone and all. He was so patient, helpful and kind. Really mean a lot. Thank you Logan. We will be back shopping and using some Christmas gift cards!

Overcharged for a pair of pants and it was a nightmare trying to get it corrected. Shady shady shadyread more

Very pricey and not much to choose from. Small store and is not organized by size. It is organized…read moreby color which was frustrating and took to much time to find anything in your size. I don't see my self ever returning. The store was definitely over rated and priced. Might as well buy new.

I thought and thought about this purchase. It was a bag. Went to pay at the store, to find out it…read morehad been purchased on line and they didnt update their records, I was DEVESTATED, It was to be a gift for my daughter with CANCER, Response was I didnt check the inventory this am. Sorry. This shop has some really nice things but beware the owner is snooty. Makes you feel you are beneith her. She has no customer service experience. There is no customer loyality, I have spent thousands in this place, I am an astute buyer. You are so disrespectful

Came in here to buy a shirt for my friend's bday. These young men could NOT have been more helpful…read more Offered me a water, introduced themselves, asked my name. They were professional gave me the absolute best shopping experience. This means a lot because I went to Saks recently and had an awful experience, ended up walking out. They could take a class from these guys. I highly recommend them. It's not cheap but their clothes are very well made.

No response from customer service for 2 different questions on 2 different instances.read more

I purchased a pair of shoes on the website and ended up exchanging them for another size with no…read moreproblem. I decided the shoe was too narrow and uncomfortable and when I went to return it I was informed they do not offer returns, only exchanges or store credit. The ladies working there are super friendly and they have lots of cute clothes!

Their clothes are expensive and cute but they are terrible quality. Within 2 weeks, two different…read moreitems ripped. They do not honor returns or replacements after 30 days. For the price of the clothing, the quality should be much better.

Located in West County Mall. Well lit, spacious store. Very cluttered. Plenty of traffic. Good…read moresales going on right now but pretty pricey . Two part store, bigger than I expected. Perfume, pj's, apparel, accessories. Staff friendly.

Aerie & American Eagle have recently been remodeled and the stores look modern and fresh. I'm a big…read morefan of Aerie. Their tops and leggings are so soft and comfortable!

Great service and merchandise. Love wearing the clothes. Very comfortable and they look good.read more

This Talbots location does not disappoint when it comes to elevated staple pieces as well as…read moreaccessories and gifts. As mentioned in my previous review, this location of Talbots within the Plaza Frontenac mall is vast, offering Womens and Petites clothing--at one point it even offered Talbots Mens, before that line was discontinued. Over Thanksgiving weekend, the entire store was 40% off, making it easy to snap up those beloved pieces or get a head start on gifting.

The store has absolutely the worst customer service. Employees are just simply rude and racist. You…read morethink they would be nicer since they work on commission. Would rather online order, than shop with their employees.

Absolutely filthy store with extremely limited inventory that doesn't go above a L or size 8 in…read moremost items and staff who couldn't care less about the customers. I've been in a few times and after today (literally had to take a Benadryl from the dust and had the worst customer service experience) I will never step foot in here again. I've been a very loyal jcrew customer for most of my young adult- adult life; we're talking decades. Living all across the country and constantly traveling for work, I've just always relied on JCrew as my staple. They're everywhere, the customer service is almost always top notch- even offering to style when they see you struggling for a last minute event! One of my favorite event outfits to this day was actually put together by an awesome jcrew floor person helping me when I was too stressed to think for myself (not this location). This location has single handedly ruined my multi-decade love affair with the brand/store. Why so bad? Listed below: 1. It's absolutely filthy. The hangers literally have dust stuck to them and are sticky to the touch. It's truly disgusting and honestly concerning given the times we live in. On top of that, the store today was about 90 degrees (it's 70 outside). I don't recall this from my past visits but it just goes with the gross, unkept vibe of the entire store. Seriously- I've been to goodwills cleaner than this place. I wish that was hyperbole. 2. The inventory. They have very limited inventory. The pieces are essentially just basic casual pants, tshirts, sundresses and sweaters. Very limited business attire and none of their elevated pieces. The store is flush with xxs-m sizes. If you're lucky you'll find a L and the XL's are so rare I'm convinced they only have them if someone brings in a return. So disappointing. This does not reflect the city they're serving as the only jcrew in the area. Clearly this is a move to keep out a certain type of clientele. 3. The staff. Holy moly. Could not care less. I had returns I wanted to exchange today and did circles around this store desperately looking for something to fit my taste and my size. Very hard since I'm a 12/L -XL. No one offered me help despite there being a good number of staff buzzing about. What really pissed me off is this: I had a couple of items that I bought final sale online. Everyone knows it's an unspoken rule that if you go into the store, ask nicely and treat it like an exchange/spend a bit more than what you're returning, they'll do it for you. The person working the cashier told me they can't take back final sale. They got a 'finger wagging' from some entity. I was about to give them $60 of final sale merchandise (plus one regular return) and purchase over $300 of clothing. I shared my surprise since I had always been allowed to do that in all my time shopping with jcrew, even at this very store, and that I wasn't interested in purchasing the other items if that was going to be the case. She dug her heals in with her condescending tone as if I didn't understand the phrase final sale. Given the precedent set by these types of exchanges occurring literally for decades and how truly out of wack and unreliable jcrew sizing has become these past 2yrs I feel very taken advantage of. Now maybe jcrew really has decided to change their policy to just really hit customers hard and remove any flexibility or respect for customer loyalty during these challenging economic times. Or maybe this salesperson couldn't be bothered. Either way, this store is abysmal and has been for a while with no signs of any effort or desire to get better. Not only will I never walk into this store again but it's so bad I'm done with jcrew as a brand with this being my only option in the area.