I can't bring myself to give a 5 star rating for Buckeye's overall service due to the high cost for…read morecable, internet, and my mom's landline phone. However, I would like to recognize the Technical Support Team, as they patiently assist whenever I call. In particular, I'd like to recognize Al in Technical Support for his 5-star efforts to assist me with a telephone issue last night. For some reason, every time I called my mom's Buckeye landline from my cell phone yesterday, I would get horrible static. Al took the time to check my mom's line by calling her several times, including calling her from an AT&T line (my cell phone provider). He suggested that the problem could be due to something on AT&T's end. We agreed to end our call so I could attempt to resolve the issue with AT&T and that he would call me back approximately 45 minutes later. Al kept his word and followed up with me as promised. While we were unable to resolve the problem last night, he offered to have a tech go to my mom's home to troubleshoot further. By this morning, my problem was somehow resolved and my mom reported that she was having better sound clarity than ever on her phone. We were both impressed with Al's diligence and dedication. While Buckeye receives many negative comments about its high cost, (and rightly so), I do want to give a shout-out to Al in Technical Support for going above and beyond. Thanks so much Al! We appreciate you!

Buckeye does not even deserve 1 star. We only have internet and it is horrible. The prices are…read moregoing up but the service gets worse. They need to drop the prices for the terrible service they provide. We've had 2 technicians come out within a month and found nothing wrong on our end. We had the modem switched out and that hasn't done anything. Unfortunately we have no choice but to have Buckeye because of where we live. I think it's bull**** that they can monopolize certain areas in town

I had DISH for many years and had to give them up when I moved to Colorado because they didn't…read moreservice my area. I went with the only option (DirecTV) and was disappointed in the lack of user-friendly options, the remote wasn't easy to use, all the little bonuses of DISH weren't available like Remote Finder, Light up Remote, etc. Basically DIRECTV was terrible and their customer service was horrible, particularly after they were purchased by ATT. I moved back to Ohio 2 yrs ago and just brought DIRECTV with me. Recently I finally gave up after a really bad ongoing experience with their IT helpdesk and called DISH, the person I spoke with "Dan" from "El Paso" was FANTASTIC! He was so easy to deal with, easy to understand, and took care of all my needs in a matter of minutes. The DISH tech rep was out 2 days later, hooked everything up and now... for $30 less a month, I have a better system, with more channels and better customer service. If you cannot get cable where you are, go with DISH!

This provider is horrible. They make you sign a two year commitment but only give you a deal for…read moreone year. After that year, they triple your monthly service and refuse to adjust your bill. So, they tell you that you either have to pay or cancel. I canceled my service; the agent I got was horrible and my service over the last year has been mediocre at best. My advice is to go with DirectTv or even cable. Biggest mistake I ever made was switching to Dish.

Absolutely pathetic service If I could give 0 stars I would…read more My business paid Buckeye Broadband for services for almost 9 years. Unfortunately I had to close 1 business and my second business is 2 hours from the closed business. I cancelled with Buckeye Broadband and was told I wouldn't be charged again and last night I was charged again. Customer service is 0 help. When asking to speak with a supervisor all they say is "someone will call you back within 24 hours." Zero respect shown for a business who was loyal to your business for almost 9 years. I will be posting this review everywhere possible and letting everyone I know about this experience so nobody else has to deal with this "company" I'd look elsewhere for this service, anywhere else

Like a lot of businesses they've gotten cocky with their customer base. It came with my house 4…read moreyears ago and in the last 3 months I have had constant issues. I drew the line when my internet went out AGAIN, and the 1st call tech lied to me to get off the phone and when I called back, obviously irritated, the second tech hung up on me. Of course my internet was out all night, coming back on in the morning and then again going out that night. I disconnected everything, went to another company and more than tripled my up and down speeds for $20 less a month. When I called to cancel, again nothing but crap customer service. Hindsight, wished I'd left sooner. Oh and as I write this, apparently the service is down again.

Poor signal quality, service goes in an out about everyday multiple times a day morning an night…read morefor minutes an sometimes hours can barely game on line without constant issues an lag. Also was told they would come back out an situate my box an have it move to a new spot still haven't received the call back for that but ya know amplex values there customers right?

Everything I was ever told by them was denied, and called a lie by the next person I talked to. One…read moreguy (when I was changing service) told me, "Remember, it will NEVER cost more than $42 per month for this service." It was billed at about twice that! Their Gemini service is excellent, but they will jerk you around every month about paying for it. You will never know how much it will cost, and they will tell you you agreed to all sorts of things you never did. It's a fight every month, and you can't believe anything they tell you, and you will always get a raw deal! They also keep billing you for service you never get after you have turned off the service. The FTC helped me, but they had to do it twice because they said it was off, and I didn't owe them anything, and then they just kept billing me.

there are issues with losing the signal if it rains in the least bit. different networks lose audio…read morefor no reason.

DO NOT TRADE YOUR PHONE IN HERE!!! I traded in my phone and…read morethe girl I was being helped with was on the phone with her friend while servicing me. Then come to find out my trade in phone "disappeared" now I am paying full for the new phone and the general manager will not contact me to help. so if you don't want your phone stolen do not come here.

We came in to the store today and received excellent, thoughtful, and immediate help with our…read moreissue. Connor Hendricks offered the best support we had ever received in this store. (The help had not been very helpful in the past) Had we had Connor earlier, we probably would not have cancelled.

Absolutely amazing customer service. They have really updated the staff and service and i like that…read moreit a corporate store and they operate with integrity

Went in to buy a phone outright thinking I'd have no problem with set up. I was very surprised but…read morepleased that I was met right away at the door for assistance. The sales rep was cordial but not extremely friendly. Because I am 65 and my existing phone was an 8 plus and I upgraded to a 15 plus I had problems setting up and had to go in the next day for help. The rep that I worked with that day was extremely helpful, friendly, and knowledgeable. Even though they charge now to transfer data and assist in pairing devices I relented for the convenience and time it would save me. Kyle was a Godsend. He did everything I requested and offered his personal services (through the company) if I had problems in the future. He is definitely an asset to that Verizon store. Thank God for the tech savvy youth.