Like a lot of businesses they've gotten cocky with their customer base. It came with my house 4…read moreyears ago and in the last 3 months I have had constant issues. I drew the line when my internet went out AGAIN, and the 1st call tech lied to me to get off the phone and when I called back, obviously irritated, the second tech hung up on me. Of course my internet was out all night, coming back on in the morning and then again going out that night. I disconnected everything, went to another company and more than tripled my up and down speeds for $20 less a month. When I called to cancel, again nothing but crap customer service. Hindsight, wished I'd left sooner. Oh and as I write this, apparently the service is down again.

Poor signal quality, service goes in an out about everyday multiple times a day morning an night…read morefor minutes an sometimes hours can barely game on line without constant issues an lag. Also was told they would come back out an situate my box an have it move to a new spot still haven't received the call back for that but ya know amplex values there customers right?

I can't bring myself to give a 5 star rating for Buckeye's overall service due to the high cost for…read morecable, internet, and my mom's landline phone. However, I would like to recognize the Technical Support Team, as they patiently assist whenever I call. In particular, I'd like to recognize Al in Technical Support for his 5-star efforts to assist me with a telephone issue last night. For some reason, every time I called my mom's Buckeye landline from my cell phone yesterday, I would get horrible static. Al took the time to check my mom's line by calling her several times, including calling her from an AT&T line (my cell phone provider). He suggested that the problem could be due to something on AT&T's end. We agreed to end our call so I could attempt to resolve the issue with AT&T and that he would call me back approximately 45 minutes later. Al kept his word and followed up with me as promised. While we were unable to resolve the problem last night, he offered to have a tech go to my mom's home to troubleshoot further. By this morning, my problem was somehow resolved and my mom reported that she was having better sound clarity than ever on her phone. We were both impressed with Al's diligence and dedication. While Buckeye receives many negative comments about its high cost, (and rightly so), I do want to give a shout-out to Al in Technical Support for going above and beyond. Thanks so much Al! We appreciate you!

Buckeye does not even deserve 1 star. We only have internet and it is horrible. The prices are…read moregoing up but the service gets worse. They need to drop the prices for the terrible service they provide. We've had 2 technicians come out within a month and found nothing wrong on our end. We had the modem switched out and that hasn't done anything. Unfortunately we have no choice but to have Buckeye because of where we live. I think it's bull**** that they can monopolize certain areas in town

I have been a customer of toast for a few years now, and hands down the best customer service in…read morethe industry. Couldn't say enough about these guys. Thanks toast Damon

In our city, this is a shoestring operation with very shallow tech support. Support calls go to…read morevoicemail. Different techs give different answers to basic questions. I don't appreciate the challenge of DIY.

The internet itself was good. In the 5+ years I had it, I had no issues. The customer service is…read moreterrible. You first have to go through a computer AI support (terrible) before you can get to a human, which is based overseas. They struggled to understand me making me repeat myself multiple times. There response time and handling of service requests is also terrible. I was recently having work done on the outside of my house and the wire was accidentally cut. I had to wait 6 days to get someone out to repair it. I wasn't happy but it was my fault but luckily the contractor was able to splice it so I still had Internet. They came out, "fixed" it and left. An hour later, the internet still had not come back up so I called. I was told I'd have to wait another 6 days before they could come back out and try again. IMO the service tech should not have left until confirming it was working that failing they should have made me a priority since it was their failure. I understand employee shortages but their are methods of putting schedules together to bake in time for high priority calls. Needless to say I found another provider that was able to squeeze me in 2 days later.

Kill Me! I say kill me now! ( Not literally) but wtf!!!! I…read morecalled 5-7xs and asked about my caller I.D. You know what 5 out of 7 told me?! That my home # is my caller I.D and 1 of them out of the 5 told me his employee number as my caller I.D. . Slap them silly and call me crazy! The other you wanna know how that went? Well one put me on hold for 45 mins. The other she did know 89% of what she was talking about but after we parted ways it all went South. Nothing she told me to do was on my tv. No channel 9900, also the new updated direct equipment doesn't have the caller I.D app Honestly these are overseas call centers or they are here on a visa Work program. What's not acceptable is they get paid for not being trained and putting us on hold until we hang up. They know wtf they are doing. Does the company?

Absolutely amazing customer service. They have really updated the staff and service and i like that…read moreit a corporate store and they operate with integrity

Went in to buy a phone outright thinking I'd have no problem with set up. I was very surprised but…read morepleased that I was met right away at the door for assistance. The sales rep was cordial but not extremely friendly. Because I am 65 and my existing phone was an 8 plus and I upgraded to a 15 plus I had problems setting up and had to go in the next day for help. The rep that I worked with that day was extremely helpful, friendly, and knowledgeable. Even though they charge now to transfer data and assist in pairing devices I relented for the convenience and time it would save me. Kyle was a Godsend. He did everything I requested and offered his personal services (through the company) if I had problems in the future. He is definitely an asset to that Verizon store. Thank God for the tech savvy youth.

I agree with the other review. Is there a way to give them negative stars? I have never had Wi-Fi…read moreat the house but I figured I would give it a shot to try to increase my internet speed when I'm at home. Over the course of 10 months and having it personally installed and paying for that installation, I've had to reset the router at least 20 times. I've called customer service at least a dozen times because the Wi-Fi just goes out whenever it feels like. So what's the purpose of having the Wi-Fi if I end up having to use the hotspot on my phone? Then of course after 6 months the price goes from the intro rate of $50 to $100 a month and it seems like the internet just goes that much slower at that point. I don't use the internet a whole bunch. I may watch a movie occasionally and I had a fire stick on a second TV in the bedroom. Maybe check my email. Nothing ridiculous and I was not able to get good service. So after 9 months I discontinue my service and took my modem up here to the Buckeye office. When I discontinued my service you would think they would have told me where to take it but no. They tacked on the modem to my final bill. When I called customer service they were not helpful at all on telling me a location to return it. When I went to this location the customer service representatives were nice but so are the people at the car dealerships. They did let me know that I had received an older modem and that's probably why I was having so many issues. But as I told him over the dozen phone calls and 24 resets no one told me this and why would they give me a old modem when I'm opening up new service. No way. If there's anyone else available in your area use them

Overpriced internet with worthless service. There Internet service will crash if you use your own…read moremodem, that's their remedy most of the time for service outages, rent or buy one of their modems. An absolute joke of a company, avoid at all costs

I went in for a simple insurance issue and was told my "Total Mobile Protection Plan" didn't cover…read morea new phone and I had to pay a deductible. This was false. I called the Verizon help center and my insurance DOES cover hardware issues out of my control, and what do you know there is no deductible to pay. Your staff were trying to get my to spend money and were so rude about actually trying to help me. Also the men I spoke with at this store should all be wearing their masks FULLY and not just covering their mouths. The men I talked to kept removing their mask in front of me. If you really care about your customers, public safety and health, you would enforce proper mask protocol for your employees at all times!

I have used this store for decades; however, twice in the last two years, two salesmen have been…read moredishonest. The salesman said I was buying a brand new phone. When it quit working 20 months later, another salesman said it read "used" in the system. Recently, a quote was not honored and even the manager defended the salesman by saying "You signed a contract." Don't assume that what you are told is the bottom line. Double-check for additional charges. My flip phone was disconnected but when I would not pay an add on fee, they said they couldn't reverse the disconnection. I left without a working phone. Also, THE STORE IN LEVIS COMMONS IS NOT A VERIZON store. The $536 phone that did not last even two years could not be traded in at another VERIZON store because they said this store is a third party company that uses Verizon service. Don't be deceived.