I agree with the other review. Is there a way to give them negative stars? I have never had Wi-Fi…read moreat the house but I figured I would give it a shot to try to increase my internet speed when I'm at home. Over the course of 10 months and having it personally installed and paying for that installation, I've had to reset the router at least 20 times. I've called customer service at least a dozen times because the Wi-Fi just goes out whenever it feels like. So what's the purpose of having the Wi-Fi if I end up having to use the hotspot on my phone? Then of course after 6 months the price goes from the intro rate of $50 to $100 a month and it seems like the internet just goes that much slower at that point. I don't use the internet a whole bunch. I may watch a movie occasionally and I had a fire stick on a second TV in the bedroom. Maybe check my email. Nothing ridiculous and I was not able to get good service. So after 9 months I discontinue my service and took my modem up here to the Buckeye office. When I discontinued my service you would think they would have told me where to take it but no. They tacked on the modem to my final bill. When I called customer service they were not helpful at all on telling me a location to return it. When I went to this location the customer service representatives were nice but so are the people at the car dealerships. They did let me know that I had received an older modem and that's probably why I was having so many issues. But as I told him over the dozen phone calls and 24 resets no one told me this and why would they give me a old modem when I'm opening up new service. No way. If there's anyone else available in your area use them

Overpriced internet with worthless service. There Internet service will crash if you use your own…read moremodem, that's their remedy most of the time for service outages, rent or buy one of their modems. An absolute joke of a company, avoid at all costs

First of all, I worked for Buckeye and saw how they faced challenges. One of the most divisive was…read morethe loss of channel 11 for a period of time. People were angry and wouldn't listen to the reason it was done. It turns out, a company was buying up local stations so they would have more bargaining power to drive up the cost of their feeds. This might seem like a small thing but what you don't know is it would have automatically pushed up the rates of every other provider of media (espn, abc, etc).* The company bit the bullet and told the consolidator to fly a kite. No one appreciated the companies loyalty to their customers. Buckeye's prices were high, just like all cable providers. The business is a lot like gas stations during the 70s. The gas providers set the price but the gas station took the brunt of the ill will. Buckeye was able to lower their price by dropping the set top box. TV is not the same but they had to do something. Same goes with outsourcing support to the Philippines. Costs had to be cut. Buckeye's big differentiator is service. They are able to repond quickly because they are local. Buckeye was a good place to work. They treated their employees with respect and they paid a competitive wage. I made lots of friends while working there.

I used to brag about how fantastic Buckeye customer service and especially technical service was in…read morethe Toledo area. Not any more!! They have outsourced this to an offshore group and the only way you can reach someone local is at one of their storefront locations. To make matters worse, I'm already frustrated and the offshore customer service person starts to try to upsell me on another service!!! WTF??Starting to look at AT&T Internet today.

I had DISH for many years and had to give them up when I moved to Colorado because they didn't…read moreservice my area. I went with the only option (DirecTV) and was disappointed in the lack of user-friendly options, the remote wasn't easy to use, all the little bonuses of DISH weren't available like Remote Finder, Light up Remote, etc. Basically DIRECTV was terrible and their customer service was horrible, particularly after they were purchased by ATT. I moved back to Ohio 2 yrs ago and just brought DIRECTV with me. Recently I finally gave up after a really bad ongoing experience with their IT helpdesk and called DISH, the person I spoke with "Dan" from "El Paso" was FANTASTIC! He was so easy to deal with, easy to understand, and took care of all my needs in a matter of minutes. The DISH tech rep was out 2 days later, hooked everything up and now... for $30 less a month, I have a better system, with more channels and better customer service. If you cannot get cable where you are, go with DISH!

This provider is horrible. They make you sign a two year commitment but only give you a deal for…read moreone year. After that year, they triple your monthly service and refuse to adjust your bill. So, they tell you that you either have to pay or cancel. I canceled my service; the agent I got was horrible and my service over the last year has been mediocre at best. My advice is to go with DirectTv or even cable. Biggest mistake I ever made was switching to Dish.

We have a Winegard Antenna on our garage roof. The bracket holding it to the j bar broke & the…read moreantenna fell to the ground. The bracket was made of cheap plastic so my husband bought a metal bracket at the hardware store & reinstalled it himself. We were told Ars/Yours Antenna would only reinstall a new antenna costing $685 + tax on parts. My husband fixed it for a fraction of the cost. Since this is the only antenna offered perhaps you should change brands since there is a definite defect with this product!

Great service and will help with any Cable needs. Have many options for decent TV viewing.read more

Everything I was ever told by them was denied, and called a lie by the next person I talked to. One…read moreguy (when I was changing service) told me, "Remember, it will NEVER cost more than $42 per month for this service." It was billed at about twice that! Their Gemini service is excellent, but they will jerk you around every month about paying for it. You will never know how much it will cost, and they will tell you you agreed to all sorts of things you never did. It's a fight every month, and you can't believe anything they tell you, and you will always get a raw deal! They also keep billing you for service you never get after you have turned off the service. The FTC helped me, but they had to do it twice because they said it was off, and I didn't owe them anything, and then they just kept billing me.

there are issues with losing the signal if it rains in the least bit. different networks lose audio…read morefor no reason.

Poor customer service. Let's employees off the clock or…read morefriends/people in civilian clothing tell customers "that's not how it works" or tries to butt in conversations as though they're working. Also likes to flip off customers as they're leaving/sitting in their car. They have tried to blame it on a power outage when that had nothing to do with their customer service or attitude along with people in civilian clothing talking down to customers. Try a different excuse and do better. Go to a different location for better service.

Even tho the company has issues, their employees continue to be the one bright spot in the company…read more Having recently been in need of customer/tech service, I had the extreme pleasure of dealing with Heather and Robin. They were both terrific and a pleasure to talk to, handled my questions with patience and caring, and helped to bring my issues to a satisfactory ending. Buckeye employees are usually thoughtful and do care about the customer, and if you farm out their jobs come March, prepare for already unhappy customers to get more unhappy. Do not blow your position Buckeye by not staying local!

If I could give a 0 I would. I have had intermittent internet issues for a month which the internet…read morecompletely drops signal every 1-3 minutes, they have sent out 4 technicians in the past month with no resolution. They state the problem is at the pole. There seems to be 0 communication within the company between techs and maintenance, customer service just wants me to reset my modem 700 times. Gross negligence and incompetence, if there wasn't a monopoly in my area for internet service providers I would have switched long ago. I work from home twice a week and this has been directly impacting my job performance. Spectrum does not cover lost wages instead offer an extremely generous $25 off my monthly bill. I don't want your charity, just the service I pay for. If you have an option I'd recommend staying away from charter (spectrum) whatever they are calling themselves these days.

I never really leave reviews on anything but this was just so upsetting that I had to let someone…read moreknow. Spectrum is one of the worst company to ever get service from. This is not new obviously. While their internet speeds might be great, their customer service is ridiculous. I was charged for internet service I didn't use because they failed to inform me, when I was canceling my service, that I would still be paying for 2 WEEKS I wasn't using. That's because their billing starts on the 24th and I cancelled on the 31st, retuned their equipment 2 days later when their store opened. Yet NO ONE told me when I was cancelling that I would pay service because of how their cycles are scheduled. I would have kept my equipment and made use of those two weeks I still had. Even worse..I called to let them know and ask why I was being charged (which is when I was informed of the way their cycles work and what not) and the guy basically said there isn't anything he can do. Not even credit me for those weeks I wasn't using INTERNET. Such a rip-off. I hope I never have to live in a location where I have to use their service again.

Like a lot of businesses they've gotten cocky with their customer base. It came with my house 4…read moreyears ago and in the last 3 months I have had constant issues. I drew the line when my internet went out AGAIN, and the 1st call tech lied to me to get off the phone and when I called back, obviously irritated, the second tech hung up on me. Of course my internet was out all night, coming back on in the morning and then again going out that night. I disconnected everything, went to another company and more than tripled my up and down speeds for $20 less a month. When I called to cancel, again nothing but crap customer service. Hindsight, wished I'd left sooner. Oh and as I write this, apparently the service is down again.

Poor signal quality, service goes in an out about everyday multiple times a day morning an night…read morefor minutes an sometimes hours can barely game on line without constant issues an lag. Also was told they would come back out an situate my box an have it move to a new spot still haven't received the call back for that but ya know amplex values there customers right?