Went to return my cable equipment and had no problems. In fact, they actually checked my bill and…read moresaved me $50 on it. Didn't have to and I didn't ask.

First of all, I worked for Buckeye and saw how they faced challenges. One of the most divisive was…read morethe loss of channel 11 for a period of time. People were angry and wouldn't listen to the reason it was done. It turns out, a company was buying up local stations so they would have more bargaining power to drive up the cost of their feeds. This might seem like a small thing but what you don't know is it would have automatically pushed up the rates of every other provider of media (espn, abc, etc).* The company bit the bullet and told the consolidator to fly a kite. No one appreciated the companies loyalty to their customers. Buckeye's prices were high, just like all cable providers. The business is a lot like gas stations during the 70s. The gas providers set the price but the gas station took the brunt of the ill will. Buckeye was able to lower their price by dropping the set top box. TV is not the same but they had to do something. Same goes with outsourcing support to the Philippines. Costs had to be cut. Buckeye's big differentiator is service. They are able to repond quickly because they are local. Buckeye was a good place to work. They treated their employees with respect and they paid a competitive wage. I made lots of friends while working there.

I have been a customer of toast for a few years now, and hands down the best customer service in…read morethe industry. Couldn't say enough about these guys. Thanks toast Damon

Toast Net runs to my house on AT&T lines and I get a fixed price for internet with no throttling. I…read morerecommend it to everyone, check out their website. The few times there were issues with my service a toast net employee always handled contacting AT&T and checked back to confirm the service was back to normal. Save money, try ToastNet

The internet itself was good. In the 5+ years I had it, I had no issues. The customer service is…read moreterrible. You first have to go through a computer AI support (terrible) before you can get to a human, which is based overseas. They struggled to understand me making me repeat myself multiple times. There response time and handling of service requests is also terrible. I was recently having work done on the outside of my house and the wire was accidentally cut. I had to wait 6 days to get someone out to repair it. I wasn't happy but it was my fault but luckily the contractor was able to splice it so I still had Internet. They came out, "fixed" it and left. An hour later, the internet still had not come back up so I called. I was told I'd have to wait another 6 days before they could come back out and try again. IMO the service tech should not have left until confirming it was working that failing they should have made me a priority since it was their failure. I understand employee shortages but their are methods of putting schedules together to bake in time for high priority calls. Needless to say I found another provider that was able to squeeze me in 2 days later.

Kill Me! I say kill me now! ( Not literally) but wtf!!!! I…read morecalled 5-7xs and asked about my caller I.D. You know what 5 out of 7 told me?! That my home # is my caller I.D and 1 of them out of the 5 told me his employee number as my caller I.D. . Slap them silly and call me crazy! The other you wanna know how that went? Well one put me on hold for 45 mins. The other she did know 89% of what she was talking about but after we parted ways it all went South. Nothing she told me to do was on my tv. No channel 9900, also the new updated direct equipment doesn't have the caller I.D app Honestly these are overseas call centers or they are here on a visa Work program. What's not acceptable is they get paid for not being trained and putting us on hold until we hang up. They know wtf they are doing. Does the company?

They are the absolute worse. I lived in a complex that has a contract so I can't choose another…read moreservice. I only have internet and they absolutely sucks. I have to constantly reboot my modem because it is always buffering. The customer service are nice but clueless. I'm almost hesitant to renew my lease because of their service. But if I could I would most definitely pick another service.

I'm upset because I can't rate even this company a zero. I wouldn't suggest this company to anyone…read moreeven if it were the last internet company on this planet. Customer service is horrible, service goes out every single day without question. I'm not even the type to write a review or complain but I'm at my wits end with this company. They don't value their customers and honestly if I could report this JANKY company to the better business bureau I would.

Don't trust on trade in values. Multiple times they tried giving far less than what trade in was…read moresupposed to be. After questioning them and not giving in to sales circle talk the honored correct trade in value. Friendly but Slimy!

Getting assistance was slow moving & they don't tell you to sign in right away when you walk around…read morethe store so I waited even longer as I watched people that came in after me be serviced. I came in because I placed an order for a phone online but my bill from my previous provider wouldn't upload. And the store entered my address wrong without clarifying with me first so it flagged my account for fraud. It took some time to get things squared away with another rep on the phone in addition to Trey. The store I visited also had no knowledge of Verizon Fios & incorrectly told me I couldn't bundle a new phone plan with my existing WiFi with Verizon Fios until I directed them to google the plan Verizon shows online. Trey was great. He figured out my phone issue with patience, a friendly demeanor & resilience . However I had the complete opposite experience with the manager at the store. He was awful, lazy, rude, aggressive, and no help at all. I hope he's replaced with someone more capable of holding that title. He stood around the store doing nothing as the store was swamped. And as Trey was trying to work on my issue he escalated tensions while we were already on the phone with another representative overwhelming me to talk to 3 people at a time. I almost cancelled all my services that day due to his demeanor. It shouldn't be just the employees under the manager who have good service. I had a brief encounter with Tanya while I waited 45 min to even get assigned a rep. and she was pleasant to work with as well. The main store manager I had an awful experience on me for pointing at the incorrect information on the tablet and made visable scene in front of the whole store about me pointing to Treys tablet. I hope that manager is replaced with someone who conducts themselves as a manager, and presents their uniform in a clean non-disheveled manner, and keeps his hair cut.

Country living with high speed internet…read more I've been a customer for 3+ years and have nothing but great things to say. No data caps and reliable. Sure, you pay more but I was able to work from home, stream TV, and the kids could play online games. I've called and emailed tech support at various times. They were responsive and helped me troubleshoot. Due to a remodel, my antenna needed to be moved and the technicians were good.

Like a lot of businesses they've gotten cocky with their customer base. It came with my house 4…read moreyears ago and in the last 3 months I have had constant issues. I drew the line when my internet went out AGAIN, and the 1st call tech lied to me to get off the phone and when I called back, obviously irritated, the second tech hung up on me. Of course my internet was out all night, coming back on in the morning and then again going out that night. I disconnected everything, went to another company and more than tripled my up and down speeds for $20 less a month. When I called to cancel, again nothing but crap customer service. Hindsight, wished I'd left sooner. Oh and as I write this, apparently the service is down again.

Extremely frequent internet service disconnections/interruptions - more than any other company I've…read moreever had for internet. They are terrible.

Dropped att after 24 years and went with Spectrum. Phone delivered, at 74 yo I called to activate…read moreand was told all was good. Contacts and photos never transfered. Very upset as spouse had passed 3 months prior and fearful pics were lost. Drove to BG store, very busy with walk in customers, but within 15 minutes Zoe had my phones "talking" to each other and she saved all my photos. Forever grateful to her tho she just smiled and said it was her job. 5 stars to you Zoe.​

I had DISH for many years and had to give them up when I moved to Colorado because they didn't…read moreservice my area. I went with the only option (DirecTV) and was disappointed in the lack of user-friendly options, the remote wasn't easy to use, all the little bonuses of DISH weren't available like Remote Finder, Light up Remote, etc. Basically DIRECTV was terrible and their customer service was horrible, particularly after they were purchased by ATT. I moved back to Ohio 2 yrs ago and just brought DIRECTV with me. Recently I finally gave up after a really bad ongoing experience with their IT helpdesk and called DISH, the person I spoke with "Dan" from "El Paso" was FANTASTIC! He was so easy to deal with, easy to understand, and took care of all my needs in a matter of minutes. The DISH tech rep was out 2 days later, hooked everything up and now... for $30 less a month, I have a better system, with more channels and better customer service. If you cannot get cable where you are, go with DISH!

This provider is horrible. They make you sign a two year commitment but only give you a deal for…read moreone year. After that year, they triple your monthly service and refuse to adjust your bill. So, they tell you that you either have to pay or cancel. I canceled my service; the agent I got was horrible and my service over the last year has been mediocre at best. My advice is to go with DirectTv or even cable. Biggest mistake I ever made was switching to Dish.