Ordered the one with fries inside the wrap: three fries ... sad, sad. Meat was very flavorful. Service at cash register ok. Guests BEWARE: - Asked for tap water, was handed two cups and charged $4.50! Didn't catch that when I paid so that's on me. - Also, was not made aware that there's a surcharge using my cc. read more

It's all good!! food is delicious the service/ employees are efficient and polite the ambiance is inviting and kept clean!!

Last time I went to this location they lost my order, I watched it sit on the back counter getting cold. When I asked about it, the woman acted like I was bothering her. Ambiance is non-existent, the place is really just for ordering and picking up, it's tiny with a few tables and a TV. read more

This place is usually good, but not always. I typically get the "chicken stick", which is a thinner version of the Shawarma. I prefer the bread on it. When it's good, the chicken is fresh and hot, there is a good amount of garlic sauce, and the wrap is grilled. The issue is, it depends on who is making the food that day. Sometimes the chicken taste like it has been sitting around and is not fresh and is either cold or rubbery. Other times there's hardly any garlic sauce, or the wrap is almost soggy. Consistency in the prep would go a long way in making this a five star fast food meal. Also, I have learned to arrive at least 15 minutes after my order says it will be ready when ordering online. read more

Very good Mediterranean! Great price for good portion sizes! Enjoyed the atmosphere. I really enjoyed everything we had!!! read more

My second time at the gross pointe location & its been great. But they were skimpy with the garlic sauce this time. My stick and my moms & partners sharawma were on the dry side May 22! Lol im not even sure if i spelled it right but yeahhh read more

Bucharest Grill - Middle Eastern Near Me - Grosse Pointe Woods, Michigan

Many may think that you can't go wrong wrong with a salad. But you really can. As a person that loves making and eating salad, this here highly disappoints per usual. Its like they threw it together. The veggies are poorly cut, barely any pita chips. Its just overall poorly made. I always try to give them a chance but they never fail to disappoint. The salad is fresh, but the presentation needs to be significantly improved for me anyway. They do not nearly put as much love into their vegan and vegetarian food as they do everything else smh. read more

Bucharest Grill - Falafel salad. - Middle Eastern Near Me - Grosse Pointe Woods, Michigan

Disappointed by Service and Lack of Accountability My husband and I both ordered chicken shawarma salads, neither of which included the pita chips that were listed as part of the item. I called the restaurant to confirm whether pita chips are still supposed to come with the dish and was told they are--clearly indicating our order was incomplete. When I politely provided this feedback, the woman who answered the phone showed no concern whatsoever. There was no apology, no acknowledgment of the issue, and no offer to make it right--just a flat "ok," which felt dismissive and unprofessional. We've enjoyed this restaurant before, but this experience left us disappointed. Mistakes happen, but a complete lack of accountability and basic customer service is disappointing. read more

I've always loved Bucharest! I was so excited when the new location on Mack was announced. The food is good when you eventually get it, but it takes forever. There's a lot of people 'working '. so I don't understand what the hold up is. read more

A highlight of the neighborhood. Simple and to the point. We normally order this if we are hosting. Good catering options. It's VERY garlicky.. just forewarning ! Be prepared for garlic breath! A Detroit staple. read more

The ambience was good. The service was the worst. Ghetto girl named Gabrielle on the registered refused to look me in the eyes and was taking my order as if she were a flounder. I thought she was talking to the other cashier but said nothing. So rude and disrespectful. I haven't even tried the food yet but had to write this before we got our food. read more

A cool place. I was recommended by a friend and I was excited to try it out. The chicken on this shawarma was so fresh it made me get 2, I didn't get to take a picture of the food due to me being extremely hungry but this was so worth the time to stop before I boarded my plane. This food is ridiculously fresh and I can't wait to try it other items , the fries are good and I didn't order a drink but it was a great value and great atmosphere. read more

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I've never had shawarma before, it wasn't bad. I had the lamb one, they went super heavy on the onions, and mayo. I had heartburn all night.

The food was very fresh. I ordered the hummus with fresh vegetables. It came with sliced tomatoes, sliced cucumbers, sliced green peppers, two pickle spears, and yummy pita bread. I also ordered a chicken shawarma sandwich. It was prepared as one of the best I've ever had. I managed to eat the whole sandwich, but saved some of the hummus for another day. Even the leftover hummus tasted very fresh. I ordered carryout so I can't really comment on the service or the ambiance since I didn't stay. I will say the cashier was very friendly and helpful. read more

While door dashing the majority of the staff is excellent However....one young girl just plays around , is NOT professional at all - seemed to be on something as she just clowns around taking her sweet molasses time filling the order. Will try to avoid this location ( Mack G.P) and use the others - Manager will be notified read more

Got the lamb shawarma. Lamb was flavorful and the toum had a lot of garlic flavor . What I didn't like about it was the toum sauce had oil that got all over your hand. Felt greasy . But still very good. Going to get the chicken shawarma or chicken Shawarma salad next time . Food came out fairly quick. Good price as well. Will try sticks as well read more

Bucharest Grill - Lamb Shawarma - Middle Eastern Near Me - Grosse Pointe Woods, Michigan

Order here frequently. Always good. Haven't had a messed up order, fortunately. Manager helped me, very good customer service.

Trash location. The owner of Bucharest probably doesn't care either and is most likely too busy relaxing on a second yacht that was obtained by raising the prices over and over and over again at all of the Bucharest locations. This location will mess up your order and they probably don't feel any shame when doing it. Special instructions like remove tomato or add onion are a mere suggestion for this location. The Lamb Shawarma is barely cooked and looks like cheap thin sliced meal (try the downtown location if you want to truly know how awful the GP location is). Honestly, it's just a damn shame that this location sucks so much. I visit the downtown location almost weekly for drinks and sometimes a meal and was super excited to FINALLY enjoy this food close to home. Hopefully the owner reads these reviews and decides to do something about this awful location. Hopefully. read more

Don't eat here. Eat at Lyla's down the street instead if you want tasty middle eastern food. It's fresher and they have better customer service. At Bucharest you can expect nasty attitudes, wrong orders, and mid food. I can't believe this location has even lasted this long. read more

I hope ownership does something soon. The food is absolute garbage. The staff is trash and filthy looking along with the restaurant looking absolutely filthy. This is not how they built their name and reputation back in the day when they had one or two stores never again Grosse Pointe doesn't need operations like this read more

The person at the pick up window is hard to talk too, since she was on the phone via air pod. I was texted my order was ready.... It was... but she didn't pack it up, since she was on the phone. read more

First time ordering from this location and most likely the last. Placed an order to go for 2 simple chicken shawarmas and both were made incorrectly. Called to let the store know and all I was told was to either bring the items back or "I'm sorry". It's frustrating as this was a pick up. I already drove there and expected my items to be made correctly. I'm not gonna drive down again and waste my time and gas for something that should have been done correctly the first time. Wasn't offered any compensation for their carelessness. They need quality control and to check orders to make sure they are correct before sending them off to the customers. Clearly this location needs some more training as I am not the only person to mention incorrect orders. read more

The food was okay. He already wasn't ready when I went to go pick it up.. Staff was professional..

Quick service, friendly staff, delicious food. Parking lot is a disaster at times though.

We are usually huge fans of Bucharest Grill and decided to try the Gross Pointe location today. Unfortunately, I ordered two Chicken Shawarma sandwiches with extra sauce on both, but when I got home, I found there was no sauce on either. My Shawarma salad was also missing green peppers, but I didn't even complain about that. I called the restaurant and spoke with an employee who said she would ask the manager about a refund. When the manager got on the phone, I explained that I live an extended distance away, but he told me to save the sandwiches and bring them back whenever I could and they would remake them. This response was not only inconvenient but also insulting--a clear example of poor customer service. Based on some other posted reviews, it seems this is a common issue. I guess easy come, easy go. What a disappointing experience! read more

I had Bucharest cater for a group at the assisted living facility where my dad was a resident. I was doing a luncheon for the staff who took care of him as a thank you for their great care. I wasn't sure on how much to order or what to order. Ricardo gave me all the assistance I needed. He was so very nice and helpful. Although I could not attend the lunch, I got great feedback on the food and quantity. Kudos to great customer service and great food! read more

The food is good and ready for pickup when I arrive. Service is okay. It's easy to get in and out.

Never had anything but great food here. The service has always been like the food, great.

Chicken is so good and flavorful. Their wraps never disappoint! The large salad can feed two. Prices are very reasonable. Highly recommend!

We usually go to the one in Detroit but this location was almost as good. Would have been perfect if the chicken was a tiny bit more moist.

Ordered two Large Chicken Shawarma Salads. Went to pick them up at the time they had specified. Not ready. Everyone in the "kitchen" seemed to be to more interested in joking around then preparing meals. A person has a view to the "kitchen" from the counter so I can see the employees having a better time screwing around than preparing customers meals. I had to wait 5 plus minutes before anyone even came to the front counter just to say the salads are not ready. When I finally received the order, no pita chips and the salad was WAY over salted to the point we couldn't eat it and had to toss half of it out. My wife and I have eaten at one of the other locations in Detroit on numerous occasions and never had this problem. An employee can have a good time at the place of business but not so much as to place it before the customer. We live close by to this location but unfortunately will not be going there again and will not recommend it. read more

This place had the BEST CHICKEN! As a foodie this place has great takeout and you can't find better chicken. All the other food we've gotten has also been really good read more

Screwed up the order again on my carry out. Done with this place. Can't seem to ever get it right and have made multiple trips back to get missing items. Never coming back. read more

We purchased shawarmas few times. We were pretty satisfied with food until today. Our order was not correct and we unfortunately realized it when we got home. We called back to have it corrected and asked to have the entire order remade. Half of our original order was missing. It takes about 15 min for us to drive....so food that we already got was already cold. The person on the phone agreed. We went again to pick it up, we got our boxes, got home only to realize that they gave us only what was missing! Since we can not trust that our order will be done correctly and given that it was the restaurant mistake to give us only partial order at first and than not giving the right order the second time we will not be going back....and sure enough we were not ready to call again and drive again... read more

Can't get an order right to save their lives... Very frustrating when I can't get what I've paid for. Shawarma box with the wrong style fries or no fries all together, 3-4 grape leaves depending on how they feel that day and the size is never consistent.. The food is good but the carelessness of the people handling the orders is very alarming and annoying.. read more