My cheeseburger came out with the wrong toppings on it three times. Fourth time was the charm. And it wasn't because they were jammed up with customers, because I was the only customer in the place from the moment I walked in to the time I left. The burger was good - when I finally got the right one. But, the time I had allocated to lunch had to increase around 300%, so that's a tough calculus in terms of the whole fast food premise, i.e., speed is worth a lower taste/quality level. read more

Wendy's - No one in the place except for me... - Fast Food Near Me - Grosse Pointe Farms, Michigan

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Staff was very nice and helpful when I ordered inside. They had quite a line but worked through it. Food was good, kids and dad enjoyed it. Bummed they didn't have the salad i wanted. Normal Wendy's interior. Not many people eating in and outdated. read more

The worst Wendy's I've ever been to. I put in a mobile order, went through drive thru, and was told to pull up in the mobile order parking lot. Waited 20 minutes. I asked them why it's taking so long and was told they thought I got my food then asked me for the name of my order. Fries and chicken nuggets are usually dry and burned. For whatever reason the restaurant is always closed and locked, and is only available for drive thru. read more

Only one person is working at a given time, I feel really bad for the employees since there is clearly a management issue. Food is fine, not great. They're always missing something, but they'll give you a heads up. Overall sad. read more

Every time I go to this location there is an issue. Missing items, location issues, nothing is ever right at this location.

Wow I waited to order inside for five minutes while the gentleman behind the counter battered or should I say battled with her co-workers about his upcoming days off. When I finally got my food a Dave single combo he upgraded my frys to a large because they were out of medium. He stated everything is hot and fresh. Not true they were both lukewarm. Really not the best service or food. Won't go back there again. read more

If you like long waits and the wrong order, then this place is for you! Make sure you have plenty of time, and be up for a surprise meal- meaning there's a fairly good chance your order will not be as you requested and/or missing items. Not much else to say- the other reviews are accurate! read more

Service is insanely slow, I was the third person in line and it took 30 minutes to even order. Just go to the one that's like a mile or two away. read more

20 minutes of waiting is not fast food, the service is horrible, people leaving from being in line

The food was good, hot and fresh. I always ask for fresh fries, so they came out very hot and fresh. When I'm in the area I do come here from time to time. read more

I don't understand how they're still in business. I stay as far away from that Wendy's as possible.

Just went here and it was fire, hit so hard. Unreal. Also the guy who took my order was cool and really nice. 10/10

I sat in line after they took my order for like 15 minutes and paid. I turned off my car and waited. A lady came back and said who is this car meaning they had t even started my food yet read more

What a total shocker!! As with literally ALL fast food outlets in or within 50+ miles of Detroit, this location is very dirty and every single one of it's employees are lazy, entitled, rude, extremely cowardly and of questionable mental competence. NEVER give the people staffing these dumps the benefit of doubt, they will always take advantage and they will never actually do their simple child's play jobs properly. They aren't capable of getting so much as ONE order right throughout the entire day. The only reason someone would put a good review up on this place would be because they like cheap virtue-signals. What do these lowlifes do when you ask them to fix any of the endless mistakes they make? They get mad that they're being asked to do the oh so simple job they're paid to do the right way and they screw your order up even worse, and undoubtedly do other things to it because anyone as scummy as that is absolutely a coward as well. Why do they get mad? Because they've never actually had to do REAL work. They get by tenth assing ( not half assing ) everything at most knowing that they won't be fired lest they sue the franchise owner over lazily fabricated allegations and end up with a several hundred thousand dollar deep go-fund created by one of those countless people who masquerade as the great white saviors who spend all their time telling them they can't get by without them. read more

I really wish you could out 0 stars. This establishment is an embarrassment. They are NEVER open until 10pm. They don't pick up a phone for nothing. They don't even have the decency to let you know their closed at the speaker. Just a mess. Really would appreciate getting the General Managers contact information. read more

I understand that during covid times things are tough, but this location is consistently terrible with timing and service. Don't bother going to this location, simply go somewhere else! read more

Lobby always closed and they cheated me on the son of a baconator burger. I get them for my daughter because she loves them. I KNOW WHAT IT SHOULD LOOK LIKE!!! I return the burger. I knew something was off because the bag was so light. Those burgers have some weight. The cook explains this is a son of a baconator with the smaller patty. It honestly looked like a double cheeseburger from the value menu. WHERES THE BACON?!?!Not a specialty burger. Won't be back, this place is not good anymore. read more

Wendy's - Where's the bacon? - Fast Food Near Me - Grosse Pointe Farms, Michigan

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Some of y'all might not like this place. However I do. The staff is slow admittedly, but come lunch time, all those Lebanese, Albanian, Mexican workers in grosse pointe flock here. I've gotten great JBC sandwiches, great chicken sandwiches, and superb fries. Sometimes my coworkers beg, and mumble for a snack of Wendy's. This is a good location in my opinion. Although I question the mental state of some of the workers here at this Mack-Wendy's. read more

I'm pretty sure everyone working is high off their ass the entire time they are working. I've never seen people worse at their job.

If I could give less I would. I just left this Wendy's and tried to eat inside. The door was locked, but people were inside eating. I walked to the other door and a customer let me in. An employee walked past (named Derrick or Darryl) and said the inside is closed. I asked why and they said because they are short staffed. I asked for the store number and he said he didn't know with an attitude. I asked if he was the manager (I knew he was as he had on a grey shirt) and he said yes. I asked as the manager how don't you know the store number. He sucked his teeth and said I don't know it and asked if I wanted to speak to the store manager. I said absolutely. The store manager (named Rasheeda) slowly walks to the register and proceeds to stand there. I say hi are you the store manager? She shakes her head yes. I proceed to say all I wanted was the store number from your manager and he said he didn't know it with an attitude. She said ok by nodding her head. Never once speaking a word. I ask her name again and she said Rasheeda! She then said how can I help you would you like to order? I responded no and said have a great day. While walking out several people were at the door asking what's going on. I explained to the people they were closed on the inside because they were understaffed. I explained there was no sign up so I would tell them. I REALLY HOPE WENDY'S SEES THIS POST AS I'M TIRED OF SUBSTANDARD RESTAURANTS GIVING HORRIBLE SERVICE. read more

This restaurant does not belong in grosse pointe, the staff is extraordinarily rude The food is usually cold and the parking lot is a mess, if I could give it less than one star I would it's almost as bad as the McDonald's on Mack avenue which is literally the worst fast food restaurant read more

cold. slow. rude. wrong sauce. won't be returning to this location. the drive through was a mile long.

only got the chili, I think they've forgotten that is called CHILI, and should have some meat in it, all I got was small chunks of burgers, and several types of beans, ugh read more

Stopped in for a "quick" meal but left after waiting at the counter for 15 minutes. Not likely to return.

Unfortunately after my last two visits me and my family agreed to not come here anymore. This used to be our "GoTo" Wendy's but this new staff is horrible along with their manager. They are extremely slow rude and disrespectful with attitudes. Not to mention the last time we went out food tasted old and they had an attitude that they took our order wrong read more

Prison quality would definitely not go here on a regular basis, the meat is almost always never cooked the fries and the fries are ice cold.

Absolutely slowest Wendy's ever. Every time. Given them too many 2nd chances. Never coming back. read more

Wendy's - Fast Food Near Me - Grosse Pointe Farms, Michigan

The dining room area was clean enough. The area behind the counter was disgusting. Anything that had been dropped on the floor was left. Bags, fries. There was an area of standing water. Flies buzzing around. I was a little nervous to eat there but the food was as good as expected. read more

Line was long and slow. They did not customize my order as requested. I thought they would remake the burger, instead they gave me lettuce on the side. Otherwise it was a typical Wendy's experience. Not impressed but will probably go back because it's the only Wendy's close to this area read more

This is the worst location ever! Their management and employees are the very sad. The have no people or customer service skills. Most of all, they are guaranteed to get your order wrong every time at the drive through. They don't listen! Horrible place! read more

I've been here about a dozen times and zero of those times have they not screwed up something on the order. Left something off, gave me diet coke instead of iced tea. You notice how they never accidentally give you something extra. Like "Hey, they messed up my order and gave me an extra two cheeseburgers. And someone left a $20 in here!" Gets two stars because it's Wendy's. The food is decent, even if the service is appalling. read more

Worst Wendy's ever. Order is 9/10 messed up, "employees" are rude and unenthusiastic. Avoid. Just got a happy meal, only had three of four nuggets. Last time they forgot my cheeseburger in a value meal. I only ordered two things. Can't even get a simple order correct. Hey Wendy's! Hire some people who actually want to work here. I can think of about 15 teenagers better suited than the trash they hire from Detroit. read more

I would politely recommend NOT eating here. In addition to the employees being short-tempered, rude, and incompetent when it comes to taking and serving orders, they also don't follow proper cleanliness procedures -- they actively encourage new employees not to wear gloves when handling food, regularly eat from the same stores of food they serve to customers, don't clean up oil and grease spills when the fryers frequently overflow, don't allow food to cook for its proper duration of time, and neglect to keep up with restroom maintenance. I went in to use their restroom once and found feces heaped and smeared all over the seat and the inside of the bowl. It was still there when I went back later to check, so I ended up having to clean it off myself. Disgusting! If you're going to go here, I wouldn't advise you to get anything more complicated than a Frosty, since those are the only things you can be (mostly) sure that they'll get right. read more

So I'm the third car in line after already giving them my order and I still had to wait in line for forty five minutes for food. Not an exaggeration, I timed it. I only stayed because the food was not for me but for someone else. I seriously thought it was a joke. Every single time I go to this Wendy's there's something wrong. Young girl hands me the pops with no ice and just thinks I'm not going to notice they're warm. Like I don't care if you just tell me somethings wrong with your ice machine but don't try to play like I'm not gonna notice. They never have frostys, among other menus items. Which wouldn't be a big deal if they weren't so rude. Seriously I don't write reviews. I worked in the service industry for a decade....but this is just the most ridiculous joke fast food joint I've ever encountered. Just bizarre. read more

Walked in at 8:30 and got the worst attitude you can imagine because they were cleaning up. 3 different workers gave me dirty looks and the manager could care less. Decided to walk out and not order. Just horrible service or lack of service. read more

When was the last time you sat down for fast food while classic dinner music played in the background? Well, that's what you'll get here. Walk in to see posters of the Rat Pack hanging on the walls and the Sinatra satellite station piped through the speakers. Good stuff! I don't know why this Wendy's considers itself so classy. Maybe the owner wanted a shrine to the chairman of the board. Maybe they're trying to attract the local Grosse Pointe area residents when they feel like slumming it. Anyways... I think someone forgot to core the tomatoes, because tomatoes should never be classified as tough and chewy. Otherwise it was regular Wendy's food. read more

The people working here have a combined IQ of 2. Don't go here at any cost. Literally anywhere else would be a huge upgrade.

Bad food, employees with terrible attitudes, and awful service. I have given this location a few chances however, my most recent visit today will be my last. I ordered a meal for me and two of my family members and upon opening the bags we realized not only did they give us all the wrong food, they also charged us about 10 dollars more than its worth. We returned to the store and after informing the employee upfront, we were greeted with a terrible attitude and poor service. After many minutes they finally gave us the food we ordered. We then asked about the possible price error and they gave us snarky remarks and rude faces before giving us ONLY one dollar back..... we felt it was a losing battle to try and get the rest of our money so we left. When we began eating at home, my mother found a hair in her food and the overall quality was poor in comparison to other locations. read more

If I could give zero stars I would this location is a joke every time I attempt to go here and order the employees are incompetent, I went again and tried and no luck this time the employee at the speaker was more worried about his cell phone call the customers say there for 5 mins before even being asked to order then couldn't even hear the guy then after ordering 2 jr bacons that came out to $8.48 some how I pulled forward to still wait while he was on his phone with his head down in it I pulled off and never lifted his head seriously never visit this location read more

I will never go to this Wendy's again unless I see a giant sign in the window that says "all new staff". What a disgrace to Grosse Pointe and Wendy's. A bunch of victims "work" here and treat you like crap because you can afford a baconator. I have to agree 100% with a statement I saw in another comment that said that the day this garbage is replaced with robots, will be a good day. read more