Unfortunately, Bubba's 33 no longer seems to be operating at the same level of service as they were when they were brand new. The service is not as friendly or attentive anymore, and on our last visit, it got kind of uncomfortable. Not to mention, the food I ordered last time was not up to par.
I really like the casual atmosphere at Bubba's, and used to really like the food. On our past couple of visits (which have become fewer and far between) the service is often lacking, with servers neglecting to refill water and soft drinks without having to be flagged down, and being quick to drop off a check without asking if we want anything else first or even sometimes before we've finished eating! But the food has always been good, so we've returned. My husband and I visited a few months ago after having not been for a while. We both ordered burgers, a regular patty for me and a bacon patty for him. I've had their burgers before and always enjoyed them, but I was quite disappointed in what I received. The regular patty was completely bland and devoid of flavor. I've had the same burger in the past and it was always tasty. I put some mustard on it and it was fine, but what was even more disappointing was that it wasn't cooked properly. All burgers are supposed to be cooked medium well which is fine, but when I bit into mine it was quite red in the center. I do not like rare meat at all, but our server had all but disappeared after the food was dropped off so I didn't have the option to tell him about it. Instead I ate what I could, around the edges where it was cooked, and left the rest on my plate. After a while we were both finished, a woman who identified herself as management came over and asked how everything was. I expressed that it was okay but not great (despite the issues with my burger my husband enjoyed his meal well enough), but she didn't question me further on our experience despite a good portion of food being left on the plate. She cleared the plates for us since our server hadn't done so. Maybe I should have been more vocal in my disappointment, but I was trying not to be a pest since we were pretty much done eating at this point anyway. Where it gets weird, though, is that eventually our server makes it back to our table, notices that it has already been cleared, and then angrily demands to know who keeps clearing his tables? When we didn't answer right away, he asked if it was the lady in the red shirt, to which we said, "Umm, yes?" (because it was), and then he walked off angrily stating that he had told her NOT to do that! It was very uncomfortable and unprofessional to say the least. We hadn't asked her to clear the table, she took our plates as no one else had done so yet, but I don't understand why her doing so elicited such a response from the waiter. I wonder what would have happened if I'd actually complained about my undercooked burger.
If it was just the burger being undercooked, I'd have chalked it up to an off night since we'd not had problems with the food before, but after being made to feel so uncomfortable on our last visit, we've been hesitant to return. Just the other night, we saw a movie next door and were looking for a late night bite to eat, and thought, oh, Bubbas! And then we thought, yeah, maybe not. Please go back to the service you had when you first started! read more