I've been going to Thrive for a long time but I've been put off lately by the experience of…read moremessaging with them. I really like Dr. Crear and some of the PAs so it's a shame that the messaging service is not held to a high standard. Honestly, it's like talking to a child...but one who clearly uses AI to polish their grammar. The level of incompetence - with incorrect prescriptions called in and incorrect information relayed - is concerning. I hope they don't have these medical assistants completing tasks that require common sense, like relaying important test results. I know practices are trying to increase profits, especially those practices that are owned by private equity (which this place may be--IDK). But please consider your patients. Don't run a competent practice into the ground by having these assistants do what medical professionals should be doing. Employ some actual nurses to answer patient questions for god's sake, not just "medical assistants."

I ended up leaving prescriptions were often wrong and appointments were getting hard to get.read more

I have been a patient of Dr for many years, she never rushes through the appointment and always…read moretakes her time and asks questions. I highly recommend her.

I have been going to Dr. Grossmann's office for my physical for several years now. I primarily see…read moreher Physicians Assistant, Lauren Hodgkins. I have received clear, helpful guidance on weight loss, along with general well being. I've been able to get referrals for physical therapy to address some joint pain issues. They also have an in-house phlebotomist. A particularly appreciated this having had poor experiences in the past with annual blood draws. I would definitely recommend Dr. Grossmann, and her whole staff for your medical needs. The staff is polite appointments are almost always on time and run quickly and smoothly. I feel like I have plenty of time to discuss any issues or concerns without being rushed but also don't spend a lot of time waiting within the appointment to speak to anybody.

Quite amazing, compassionate doctor. Listen well with empathy. Always goes the extra step to ensure…read moreyour wellness. And the staff also kicks butt!

I saw her for the 2nd time today. SHE LISTENS AND LETS YOU ASK QUESTIONS AND ANSWERS THRM FOR YOU…read moreTO Understand. Shes kind and caring and made me feel extremely calm regarding a test result. The NP, the medical assts and front office are superb. Thank you Dr Weston and Harbor Health

The staff here is awesome. I was greeted warmly as soon as I arrived. Molly, the NP, was…read morepersonable, empathetic and knowledgeable. I came in for my annual and she made the appointment a pleasant one. The office is very clean and well decorated. I felt like I was in someone's home. I parked in the Domain's Purple lot and was able to walk easily to the office.

This is the second review I've left for One Medical, and I normally wouldn't go out of my way to do…read morethat -- but I felt the need to elaborate further because of how unpleasant and unfortunate this experience was. This was one of the most disheartening and discouraging healthcare experiences I've ever had -- and what makes it worse is that it was my first time seeking help for my mental health in over 15 years. I grew up in an environment where asking for help -- especially when it came to medication for mental health -- was seen as a weakness. So it took everything in me to finally overcome that and make an appointment. After a particularly overwhelming six months, I built up the courage to be honest about what I was struggling with and what had worked for me in the past. I wasn't demanding anything -- I was simply trying to communicate openly, hoping for a supportive and respectful conversation about my care. Instead, I was met with judgment and ultimately rejection by Harley Berning. She initially prescribed me a lower dose of the medication I mentioned -- no concerns or hesitation. But after I followed up with a message asking if this was the right plan going forward, everything changed. My prescription was suddenly revoked after it had already been sent in and paid for, and I was told she could no longer continue my care. It felt like I was being punished for being honest. I was mischaracterized, dismissed, and made to feel like I had done something wrong just for asking questions and advocating for myself. That kind of distrust -- especially when someone is finally trying to seek help after years of struggling -- is incredibly damaging. This experience didn't just shake my trust in one provider. It made me question whether I should have ever reached out in the first place. And I imagine I'm not the only one who's walked away from One Medical feeling like this. If you're someone who's anxious, vulnerable, or trying to overcome the stigma of getting mental health care -- be careful. I wanted this to be a step toward healing, and instead it left me feeling worse than when I started.

I decided it was time to get a primary Dr in Austin instead of in my home town. I did some research…read moreand ultimately chose Dr Wolf because she was an internist and was on ARC's rising star list. I went to the appointment and met with her nurse. I don't remember her name, but she was super nice. I waited maybe 5 minutes in the room - overall wait time was around 15 minutes (arrival to Dr time) - and Dr Wolf was super easy to talk to. I went over my concerns and she addressed everything in a very easy to understand manner. She asked that I do some bloodwork and things, which I did the next morning. Within a few hours, her nurse had called me about an abnormal result and they walked me through that process. Definitely like Dr Wolf and have referred a few of my friends that recently moved here to her! Appointments seemed easy enough to make. I got in within a week, but I didn't have anything really going on like a cold or something. Most Dr's like that will squeeze you in if you needed to be seen quicker, but I haven't had to do that at her office yet. Anyways, I was satisfied with getting in to see her in a week for what I had going on.

I am writing an update to my original review because I have had Dr. Wolf as my doctor for awhile…read morenow and can highly recommend her. This past year was a tough one medically and with losses in my family, and she and her staff have listened to me, referred me to appropriate specialists and understood my own need to advocate for my care and methods of treatments. She has been my primary care person and her staff has always treated me with respect, gotten back to me in timely ways and used caring and compassion. Now that I have seen more doctors in Austin and am aware that they all see huge numbers of patients I am more appreciative of the kindness and professionalism of Dr. Wolf and this practice. She has coordinated my care but it has always felt like a partnership through a tough year. She rocks!

Love Dr Warfield abd staff Big shout out to her phlebotomist, really good Been seeing her and…read moreLauren for a few years now.

I love Dr. Warfield and I've been with her and her practice for many years. SHE is the best as is…read moreher clinical staff. Unfortunately, her front office staff, specifically receptionist has Zero interpersonal skills. She doesn't make eye contact and she doesn't communicate what she's doing so you're left standing there wondering, "WTH is she doing" or "am I just supposed to stand here?" As previously mentioned, I've been coming to Dr. Warfield for years yet all of the sudden, this lady tried to charge me a copay for which I've never before had to pay with my insurance. She's also very depressing when she speaks. For patients who are battling depression and anxiety, it's extremely upsetting! As the face of the clinic, this position requires someone with energy and enthusiasm. It demands someone with optimism and excellent customer service skills- willing and excited to help out patients coming in for help. I can only hope this person receives the proper training needed in customer service or is switched with another staff member more apt for the position.

This was a tremendously easy experience. I went here after scheduling an appointment online. I…read moreneeded x-rays from an injury about 10 days prior. Everyone was super friendly and efficient. The care was great. I have no complaints and highly recommend.

Only patient in the line up is me - no one ahead of me, the nurse commented this fact to me…read moreherself. I needed sutures for my finger. They wanted to do X-rays to make sure no shards of glass were left before closing - completely understandable. Once X-ray finished I'd receive sutures. After 2 HOURS basically just soaking my finger, I hear laughter from one direction and grew curious... what's taking so long? I go to the front desk and ask them, they state they are waiting on the radiology's report when another woman comes out of an office and states that it's been ready. So I just need sutures now, no one ahead of me, report ready. 20 minutes and nothing. No care at all.

Dr. Lewis, is very intelligent and caring, the problem is his office staff…read more Unfortunately, he now has office staff that appears to be abusing their power for some sort of sick power trip. They leave the phone off the hook so that no one can get through, I was on hold for 3+ hours until my phone died. Forget it if you have a UTI, first urine test no cultures were ordered, 2nd test I was prescribed 5 days of antibiotics for 3 different things that showed up, now they want a 3rd test in as many weeks. As much as I like the doctor himself I am not going to deal with office staff like this. I hope to hear his office staff is fired and I will go back at that point. It really is a shame because he is a good doctor and I enjoyed going to him. I am not sure who needs this info, but I was floored to find out just how egregious the care from this PA was. First UTI lab cultures, on average, per the CDC, give a false negative 33% of the time. Next a new culture should not be ordered for at a minimum of 3 days after the last dose of antibiotics and 7 days is the standard minimum recommendation. In other words any clinician ordering labs directly after a course of antibiotics is gas lighting every single person into believing they have some other issue, primarily pelvic floor issues and they recommend bathroom training schedules for pelvic floor issues, so hold your urine despite being told to drink absurd amounts of water so you are very actively making the situation worse and then clinicians wonder why there are resistant strains. "Healthcare professionals" are prescribing low doses that strengthen the resistance and then further increasing the resistance through gas lighting people to hold their pee for hours, I dumfounded beyond belief, just goes to show that you absolutely must do your own research. Is this some sort of bizarre and sick experiment on American women? I also have zero doubt that if this were primarily a male issue that this would not be going on.

I've been a patient of Dr. William Lewis at ADC for around 15 years…read more I'm a bit of a complicated patient with autoimmune chronic kidney disease as well as heart arrhythmias, liver issues, and a range of other health oddities. Over the years my conditions have flummoxed and bamboozled many specialists before nailing down answers and therapies. Throughout the ups and downs, Dr. Lewis has been a rock solid, effective, thoughtful, and calm partner in my search for answers. He communicates well with me as well as the other doctors and medical specialists that hammer away at my fairly dilapidated body. Dr. Lewis is like an anchor in the storm of craziness that is my health history. As is probably obvious, I like that guy and highly recommend him.

This updated review is based on how long it takes them to respond to messages. I had a question…read moreabout getting lab work done and follow up appointments that are booked out for at least two months. It took them 13 business days (M-F) - otherwise known as 2.5 WEEKS to respond back to me. And I had sent TWO follow up messages after my initial message because of how long it was taking for them to respond. The portal message center says allow UP to 5 days for a response. Fine, I did! But almost 3 weeks for ONE response!?? Freaking ridiculous. The person who I've been messaging is "MA Tierra A". Awful. Slow. And selectively picks what to respond to so you have to ask again for the other answers and it takes weeks and weeks to hear back. I'm in the process of finding a new doctor. This whole situation has put a bad taste in my mouth. They were so so to start off with, but their communication is god awful and slow as all heck.

Absolutely rude and unprofessional. Don't know if it was this location or the customer service…read morerepresentative but they definitely shouldn't be working in the medical field let alone customer support.

Well, I felt better just seeing Dr. Schroeder. I've been pretty down in the dumps since Harley died…read moreand our month-long trip really helped get me out of the doldrums! Getting to see my siblings was the highlight of the trip for me. Spending a lot of time outdoors with my dog getting more exercise than usual was the other highlight..... that is until I took a spill on one of our walks!! So, it's really unbelievable how many different parts of your body you can bruise and bang up from one little fall! I managed to get my chin, road rash on my right knee, huge bruises on the upper right knee, scraped right ankle, scraped left hand, and finally -my left foot (which I thought I probably sprained pretty badly based on the size and the colors it ended up being over the next few days.) Anyhow, I am a tough old bird and since we were out of state I really didn't want to go to the ER or an Urgent Care if it wasn't absolutely necessary so I stayed off of it as much as I could, all things considered, and it did improve very slowly but surely. Since this happened mid second week of our four week and two days trip, I really had expected it to be pretty much back to normal, but it is still hurting enough to cause me to limp, so I thought I better check in with Dr. Schroeder at Wells Branch Family Medical Center. She's been my doctor since 1990. I know, unbelievable, right?? I met her when I worked in long-term care back when doctors still went to facilities to see their patients. She was a very young DO, very personable, you could just see how much she cared about her patients and her communication skills were excellent. I asked her if she was taking on new patients in her practice and she was .....so the rest is history! Dr S. agreed that I should come in after reporting this injury. After examining my foot, she said that she thought it might well be fractured. We felt like it was probably the upper metatarsal considering where the swelling and the pain is. She ordered a foot and ankle X-ray which she ordered and I received today. Since I have been walking on it for over two weeks there was really no urgency and I did not expect to hear anything about the x-ray until tomorrow. I was a little surprised when she called this afternoon. Turns out I have something called a Jobe's fracture. Dr. S. recommends that I see an orthopedist and said it's highly unlikely I would need surgical intervention, but she does think that they will put me in a boot for 6 to 8 weeks. Jeez Louise, here we go again. I have got to quit falling! Bottom line here-I have had Dr. Schroeder as my Primary Care Physician for 30+ years and I still feel the same way about her care and concern and expertise as I did when I observed her seeing her patients in the long-term care facility. 40 (yes 40!!!) years ago. I don't know if she's taking any new patients so you'll have to call & check if you I have a need to make a change. I just wanted to write up a five star review because Dr. Schroeder and her team at Wells Branch are just incredibly awesome and I want to be sure they know it!!! Yvonne- At the front desk is so sweet and very efficient and Dr. Schroeder's nurse has been there for years and is quite a card. I must say that even though my foot ends up being broken, I felt better when I left the office, then I did when I came in! I hope anybody that happens to be reading this feels the same way about their practitioners. I just know that I am truly blessed, and I hope to be able to continue my visits when necessary for as long as I live!

One line summary: It's not terrible - check medical websites for better reviews…read more This is an office shared by several doctors located on the side of the strip mall facing the gas station. I read many positive reviews of Dr. Carlson at my insurance's medical review website, so I decided to book an appointment since I'm new to Austin and was looking for a family care practitioner. Dr. Carlson was great and answered all my questions, taking time to listen to a concern I had about a hearing problem I sustained after a basketball injury. After taking a look for himself, he recommended me with a list of 3 ear specialists just to make sure there was no long term damage. He also suggested that for my age, yearly check ups aren't as necessary, and every 2 years would suffice, so it's nice to know he's not looking to get as much money from me as possible. The only down side I experienced was it took about 9 days wait before I could get my appointment. I don't know how long waits normally are, or if this was an anomaly, but if I had the flu or something that needed attention quicker, 9 days is not very acceptable. Overall, I'm pleased with my experience here and would recommend it.