best pcp care i ever had on my 72 years on planet earth. i have been with dr crear as a patient…read moresince 2020 and trade doctors for anything.

I've been going to Thrive for a long time but I've been put off lately by the experience of…read moremessaging with them. I really like Dr. Crear and some of the PAs so it's a shame that the messaging service is not held to a high standard. Honestly, it's like talking to a child...but one who clearly uses AI to polish their grammar. The level of incompetence - with incorrect prescriptions called in and incorrect information relayed - is concerning. I hope they don't have these medical assistants completing tasks that require common sense, like relaying important test results. I know practices are trying to increase profits, especially those practices that are owned by private equity (which this place may be--IDK). But please consider your patients. Don't run a competent practice into the ground by having these assistants do what medical professionals should be doing. Employ some actual nurses to answer patient questions for god's sake, not just "medical assistants."

The staff here is awesome. I was greeted warmly as soon as I arrived. Molly, the NP, was…read morepersonable, empathetic and knowledgeable. I came in for my annual and she made the appointment a pleasant one. The office is very clean and well decorated. I felt like I was in someone's home. I parked in the Domain's Purple lot and was able to walk easily to the office.

This is the second review I've left for One Medical, and I normally wouldn't go out of my way to do…read morethat -- but I felt the need to elaborate further because of how unpleasant and unfortunate this experience was. This was one of the most disheartening and discouraging healthcare experiences I've ever had -- and what makes it worse is that it was my first time seeking help for my mental health in over 15 years. I grew up in an environment where asking for help -- especially when it came to medication for mental health -- was seen as a weakness. So it took everything in me to finally overcome that and make an appointment. After a particularly overwhelming six months, I built up the courage to be honest about what I was struggling with and what had worked for me in the past. I wasn't demanding anything -- I was simply trying to communicate openly, hoping for a supportive and respectful conversation about my care. Instead, I was met with judgment and ultimately rejection by Harley Berning. She initially prescribed me a lower dose of the medication I mentioned -- no concerns or hesitation. But after I followed up with a message asking if this was the right plan going forward, everything changed. My prescription was suddenly revoked after it had already been sent in and paid for, and I was told she could no longer continue my care. It felt like I was being punished for being honest. I was mischaracterized, dismissed, and made to feel like I had done something wrong just for asking questions and advocating for myself. That kind of distrust -- especially when someone is finally trying to seek help after years of struggling -- is incredibly damaging. This experience didn't just shake my trust in one provider. It made me question whether I should have ever reached out in the first place. And I imagine I'm not the only one who's walked away from One Medical feeling like this. If you're someone who's anxious, vulnerable, or trying to overcome the stigma of getting mental health care -- be careful. I wanted this to be a step toward healing, and instead it left me feeling worse than when I started.

Quite amazing, compassionate doctor. Listen well with empathy. Always goes the extra step to ensure…read moreyour wellness. And the staff also kicks butt!

I saw her for the 2nd time today. SHE LISTENS AND LETS YOU ASK QUESTIONS AND ANSWERS THRM FOR YOU…read moreTO Understand. Shes kind and caring and made me feel extremely calm regarding a test result. The NP, the medical assts and front office are superb. Thank you Dr Weston and Harbor Health

I recently wrote a review for my new AWESOME dentist and it had me thinking about my AWESOME…read moredoctor, Dr. Sorensen. I'm surprised there aren't any reviews of her yet - she runs a small practice but she's a big deal. My first appointment with her was last fall. I was overdue for my annual and, like any normal human being, wasn't looking forward to it. A good friend recommended her with a glowing review. My intention was to call the office, just to ask if she was accepting new patients (she only accepts 600-800 so I figured my chances of getting in were slim). Much to my surprise, Dr. Sorensen was the one to answer the phone! That impressed me enough that I scheduled an appointment for the next week. My first impression of Dr. Sorensen was excellent, and things only got better from there. She literally does everything - she is a one-woman staff, which means she does everything from checking your vitals to dealing with insurance. This approach means that you get to spend more time with her, which means that you feel like anything but just another patient. She also takes a conservative approach to medicine, so when I told her about my occasional anxiety, she recommended things like yoga instead of jumping to more invasive/expensive treatments. Best part of my experience with her? I ended up having a bit of follow-up work the next day, and was obviously concerned about the results. She got back to me the next morning to let me know all was OK and thoroughly explain everything. And the day after that, I got my pap results back. That's right...TWO DAYS after my appointment I got my pap results! I'm used to waiting a minimum of two weeks. She called as soon as she got the results because she didn't want me to worry longer than I needed to...wow. If you are looking for a doctor who uses modern technology (online scheduling, mostly paperless, etc.) but won't provide you with the typical, cold doctor's experience, I strongly recommend Dr. Sorensen.

I visited this practice for the first time after recently switching from a larger practice. I was…read morevery impressed Dr Sorenson's professionalism. My initial visit was very through and the Dr took as much time as was needed to understand my medical history, make suggestions, ask questions and actually sit down and have a conversation! That is impressive in todays world. Her practice is purposefully small, self-managed and her interest in medicine and people is clearly visible in how she runs her business and treats her patients. I nearly fell out of my chair when I called to schedule an appointment and Dr Sorensen answered the phone herself. Unheard of! She also makes herself available on nights and weekends to answer calls or come to the office in case urgent issues arise. I believe she truly cares about her patients and wants to manage her practice with the best technology and information available to her. She leverages technology to allow her to have the time to treat the patients, rather than using technology as a crutch to fit more patients into her day. I was thoroughly impressed with Dr. Sorensen, her sense of professionalism was first rate and she has a compassionate manner that is ideal for families looking for a Family Practice. If all small businesses could be run in the same manner Dr Sorensen is running her business, we would have a true sense of what community really means.

This updated review is based on how long it takes them to respond to messages. I had a question…read moreabout getting lab work done and follow up appointments that are booked out for at least two months. It took them 13 business days (M-F) - otherwise known as 2.5 WEEKS to respond back to me. And I had sent TWO follow up messages after my initial message because of how long it was taking for them to respond. The portal message center says allow UP to 5 days for a response. Fine, I did! But almost 3 weeks for ONE response!?? Freaking ridiculous. The person who I've been messaging is "MA Tierra A". Awful. Slow. And selectively picks what to respond to so you have to ask again for the other answers and it takes weeks and weeks to hear back. I'm in the process of finding a new doctor. This whole situation has put a bad taste in my mouth. They were so so to start off with, but their communication is god awful and slow as all heck.

Absolutely rude and unprofessional. Don't know if it was this location or the customer service…read morerepresentative but they definitely shouldn't be working in the medical field let alone customer support.

Ditto to this: "Dr John is great however his staff and the witch who works reception are terribly…read morerude and unhelpful." I had been seeing Dr. John for decades and very pleased overall. I rated his service as 'above and beyond' and would've scored him at 10. However, over the last couple of years, I've noticed a declining trend in quality of healthcare and front office professionalism; wherein, the nurse practitioner held the notion that Diabetes was curable. Since my A1C was in check, she would no longer prescribe the medication that had been keeping it in check. It was not a pleasant experience getting this escalated to Dr. John's attention. When finally that occurred, Dr. John immediately requested a refill for the prescription med, yet made no mention of the NP's error - or that she would be re-trained. Over the years, his office staff deteriorated, particularly his wife - who clearly rules the roost with autocratic rudeness. While I'm grateful for the decades of great medical care I received from Dr. John, I'm happy to see him retire - and hopefully his wife as well, such that patients can receive the awesome care once delivered by Dr. Paul John, MD.

Dr. John and his team are fantastic. They care about you and are skilled in really evaluating your…read moresymptoms and can even do minor surgery in the office.

Very disappointing front office staff with a weak manager. Asked for Dr. Keller to call me after 6+…read moreyears of see him. It's sad he doesn't care about his practice or patients. I can't believe the cussing that goes on in the front office. Some of the most unprofessional staff I have encountered in my life. The office manage (Linda)!lack of knowledge and experience will slowly close this practice. I feel terrible for all the people I have referred to Dr. Keller over the years.

I saw Dr. Philip. Before I was even able to finish saying what type of symptoms I had been…read morefeeling, she told me to pick 2 of the most severe ones and that I should come back again for the others. What kind of health care is that? I don't have enough money to be coming in repeatedly especially for a doctor who is going to be rushing me out the door without looking at the whole picture.

Dr Kholte is the very best doctor one could hope. I have never encountered before a doctor that is…read morenot only knowledgeable but committed to educating her patients about the role of diet in preventing and reversing disease. You could not be in better hands if you are seriously committed about empowering yourself with knowledge about what you can do to improve your health and the quality of your life.

I came to Dr. Kolte to get some help with my nutritional health. I've never met a doctor that even…read morespends more than 5-10 minutes with me, Dr. Kolte once spent almost an hour with me, hearing about my situation, goals and talking about the changes that I need to make. I found her on yelp, I hope that others see this review and give her a call as she is a one of a kind gem in a city of doctors that rush you out of their office. Back to my nutritional concerns, she has a whole pantry of foods to educate her patients on eating a whole food/vegan diet. I found it extremely helpful to see these practices in real life and not just in a book.

I have seen Dr. Merryman for 20+ years. He is one if the best general practitioners I have ever…read morecome across. His PAs are efficient and friendly and he is caring and helpful. If you are looking for a GP in the area, I highy recommend ARC and Dr. Merryman.

About 30 years ago my husband and I were in need of a new doctor. Dr. James Merryman was…read morerecommended to us and we fell in love he's been my doctor through the loss of my husband he's cared for most of my children and my granddaughter I respect him greatly he is a wonderful Christian man and if you're looking for a new physician you could not do any better than Dr. Merryman he and his family are very wonderful Christian people

These doctors push big pharmaceutical and Do Not look at the whole person. Listen to their…read morediagnosis but research curative, preventative, and palliative care and make a real informed choice. Doctors are not gods, they are limited in their knowledge based on how much they keep up with advances and aren't clouded by their narrow political views. Many ARC doctors are limited based on these criteria. I'm very disappointed in my general care at ARC. However, based on the drought of medical professionals in Austin, I doubt one might find anything better here anytime soon.

Margaret L Hemmen, APRN,FNP-C. Worst visit ever…read more I had a very disappointing experience during my visit. From the moment the doctor came into the room, she made virtually no eye contact with me and seemed completely uninterested in listening to my concerns about my health. I left feeling dismissed, unheard, and as though my questions were an inconvenience to her. When I asked questions, her responses and demeanor made me feel as though I should already know the answers or that my concerns were common sense. No patient should be made to feel uncomfortable for asking questions about their own health. Part of being a healthcare provider is making patients feel heard, respected, and comfortable enough to advocate for themselves. What makes this even more frustrating is how long patients often have to wait for an appointment and how hard we work to afford healthcare, only to finally be seen and walk away feeling like we didn't matter. I work in healthcare myself, and I would never want a patient to feel the way I felt after this appointment. After reading other reviews describing very similar experiences with this doctor, I'm even more disappointed that these concerns appear to be an ongoing issue. If a provider has reached a point where showing basic compassion, patience, and concern for their patients feels like a burden, then perhaps it is time to reconsider whether patient care is still the right profession for them. I sincerely hope the practice takes this feedback seriously because patients deserve providers who listen, communicate, and treat their health concerns with respect.