I had never used an urgent care before but needed care quickly, they were close, and wait time was…read moreshort. The online booking, check in, and registration was so smooth and took less than 3 mins!! I got in so quickly which I was grateful for given I was in so much pain. I was in queue prior to arriving, knew my place, and the time I would be seen. You can even provide your location and the system calls to let you know it's now time to leave. AND they even followed up with a phone call to let me know it was time to leave, if I hadn't. The woman who checked took my co-pay was great and had everything ready before I even walked in the door. The tech who did triage and took my blood pressure etc. was also skilled, experienced, and was so attentive & reassuring. She was also patient when I had to call my sister (also a DR.) about a few history type items. I got the most amazing thorough care from my NP, Chioma Okechukwu. She was direct, knowledgeable, and was able to provide a correct diagnosis from what I thought coming in. It was late at night so she rushed in a script so I was able to collect it before CVS closed and so I could get the first restful night sleep without pain that I have had in a very long time. I am so grateful for CareNow Urgent Care. This was a better experience than I have ever had at the ER and much much much LESS $!! Better healthcare at a lower cost, didn't think that was possible anymore. The follow up care instructions were very clear and even highlighted by the NP in the key parts. They sent a text to follow up the next day and forwarded all the details of my visit to my primary care. SO SMOOTH!!!!

I'm not sure what happened to this place. Maybe new owners or doctors? This was my go to place…read moreuntil Spring 2026. Doctors rush you out, talk over you, and won't listen to you. Last visit I Left and immediately and went to another urgent care and they were SHOCKED that this location didn't do more. The doctor actually told me I was making myself sick and making myself cough. Very unprofessional.

Excellent urgent care. Saw the doctor quickly and she was efficient and the treatment offered was…read moreeffective. Also gave guidance on next moves in the event my issues continued once the treatment course she prescribed was finished Will return for any future urgent needs

We were down here visiting and our 1yr old became sick with an ear infection. Looking through all…read morethe options we chose this one. Although they didn't accept our insurance the cost was very reasonable for a walk-in visit. The people in the office and the doctor were very pleasant and accommodating. When we do decide to move down here we will definitely use them for any issues we have and I highly recommend them to anyone looking for help with a child for sure. Thank you again to all the staff for being so professional and courteous.

This updated review is based on how long it takes them to respond to messages. I had a question…read moreabout getting lab work done and follow up appointments that are booked out for at least two months. It took them 13 business days (M-F) - otherwise known as 2.5 WEEKS to respond back to me. And I had sent TWO follow up messages after my initial message because of how long it was taking for them to respond. The portal message center says allow UP to 5 days for a response. Fine, I did! But almost 3 weeks for ONE response!?? Freaking ridiculous. The person who I've been messaging is "MA Tierra A". Awful. Slow. And selectively picks what to respond to so you have to ask again for the other answers and it takes weeks and weeks to hear back. I'm in the process of finding a new doctor. This whole situation has put a bad taste in my mouth. They were so so to start off with, but their communication is god awful and slow as all heck.

Absolutely rude and unprofessional. Don't know if it was this location or the customer service…read morerepresentative but they definitely shouldn't be working in the medical field let alone customer support.

best pcp care i ever had on my 72 years on planet earth. i have been with dr crear as a patient…read moresince 2020 and trade doctors for anything.

I've been going to Thrive for a long time but I've been put off lately by the experience of…read moremessaging with them. I really like Dr. Crear and some of the PAs so it's a shame that the messaging service is not held to a high standard. Honestly, it's like talking to a child...but one who clearly uses AI to polish their grammar. The level of incompetence - with incorrect prescriptions called in and incorrect information relayed - is concerning. I hope they don't have these medical assistants completing tasks that require common sense, like relaying important test results. I know practices are trying to increase profits, especially those practices that are owned by private equity (which this place may be--IDK). But please consider your patients. Don't run a competent practice into the ground by having these assistants do what medical professionals should be doing. Employ some actual nurses to answer patient questions for god's sake, not just "medical assistants."

Great experience as a first timer to Austin Emergency Center. I was greeted upon entry with a…read moresmile! I was taken back to room by DeeAnn the best RN I have ever had in my life! Everything was professional and very personable. I than had Dr Rice who did my exam, great knowledgeable and friendly doctor. He explained everything in an easy to follow instructions. LeeAnn Radiology Tech and Savanna ER tech very friendly and all made me comfortable in my stomach pain. I will never go to another ER, this one is the best. I am referring anyone I can. Thank you to everyone at Austin Emergency Center!

Most definitely do not recommend this place to go to this place is very unprofessional!!!!!!!!! I…read morewent in with no insurance willing to pay bc I have money and the workers and doctors repeatedly asked the the doctor came in the room being racists (asking if I speak English)her Name is ms.FoX very unprofessional she told me she had other patients to tend to and I need to hurry under me having excruciating pain, then told my bf she feels bad for him as walking out. SMH she shouldn't have a license

El día después de Navidad, fui con mi hermano a esta clinica. El servicio y la atención que Liunis…read morey Frank le ofrecieron a mi hermano fue de lo mejor! Le explicaron paso a paso todo lo que se le iba a hacer (o todo lo que le hicieron). Aunque hubo un retraso con uno de los medicamentos que le recetaron, al final mi hermano lo pudo recoger sin ningún problema! Que alegría saber que abrieron esta sucursal en Round Rock!!! La sucursal de Cedar Park no se queda atrás!! La Srta. Yaimara y el joven Arnies también ofrecen un servicio de primera!

Dr was dismissive, forgot to share test results and seemed to forget I had a fever. I took a Covid…read moreand flu test and heard no word if it came back positive or negative. Was referred to a GI doctor for my stomach issues only, even though I complained about a fever I've had for 3 days. I came in around 9pm so it seemed like they wanted to go home as fast as possible. Also no hand soap in the waiting room bathroom? Not even a soap dispenser in sight. Save the time and go to a different urgent care EDIT: Found out I had severe dehydration and a nasty virus that needed attention from the ER. Wish I would have received better care.

I called ahead and asked how long the wait time was. They told me it was an hour and a half I said…read moreshould I make an appointment and they said yes then I made the appointment and then I got there and then they said the wait would still be an hour and a half even passed my appointment time Completely unprofessional. Would not ever return to this clinic. Actually make that wait two hours they keep adding more time on.

I had use some topical anabiotic and had an allergic reaction and a suture site was not healing up…read moresuper great and needed a different type of antibiotic. The PA, Gladys Huertas, would not even look at it before declining to treat me. This is absolutely horrible medical care, especially given how minor this is. I just didn't want to let it go to Monday from Friday evening and did not feel that I needed to go to an emergency room and sit for six hours give or take. It was oozing a little bit and just felt that antibiotics would probably be in order. My surgeon is out of the city and wanted to get something sooner. I would not recommend going to this clinic for anything other than putting a Band-Aid on a small cut to make somebody feel better because they obviously cannot give any level of care above that! I worked the medical field for 20 years as a registered x-ray technologist.

I love this Urgent Care center location. The staff is very nice, patient, and calm…read more The first time I came here was because I was having symptoms of weakness, chills, and extreme fatigue. It was terrible and I struggled to walk or get into places because of that fatigue. I came with my boyfriend who assisted me to the clinic. I gotten into their registration via paperwork and online they wanted both. I sat back down and was told to come into a room. The tech came to get vitals then a APN came. She was nice and not rushing me. She did a test on me which concluded into diagnosing me with COVID and the flu. So no wonder I felt like horse dung. That was back in November. Then, I came here again to be diagnosed with the flu for children. Again, I was treated with quality of care which the front staff and NP were extremely nice as well as patient. The consistency matters and with St. David's Medical group you get that. Both times I was prescribed medications which aided in my wellness. The waiting room is clean and they have television playing movies. Each time I'm sick in Austin, I'm coming here without a doubt.

Here's my latest update: I have been under the excellent care of this company for over 20 years…read moreand I think the services keep getting better. Laurelin Mullins has patiently-patiently-patiently coached me on weight loss, diabetes, septic infections, sleep apnea, and more. I am never rushed, and she carefully listens to all my lame excuses.......AND she actually--somehow--gets me to listen to her recommendations!!! .... I always leave the clinic encouraged, holding a detailed treatment plan that is so easy to follow that even my thick, male, Cro-Magnon brain can understand it ..... The staff are equally skilled and responsive: they remind me of lab visits via telephone, email and text. They even promptly answer crazy questions...... the clinic also has a portal that I can type issues directly to Laurelin and get a quick personal response. In summary, I feel lucky to be working with this highly professional clinic. This definitely feels like a concierge medical practice! ..... MY THANKS To this wonderful, dedicated team, Dave K.

Like a few other, I loved this practice when it was still Balcones Woods Family Medicine. When they…read morewere taken over my Seton, things went downhill. My daughter (15) and I both saw them for primary care. I left after I went in twice for a sinus infection and they refused me antibiotics, which I had not taken in more than a decade. I went to an ENT after that. He was SHOCKED that they didn't prescribe me meds. I ended up on them for much longer than I would have liked for a very common infection. Here was the kicker for me: My daughter liked their nurse practitioner Laurelin Mullins, so I continued taking her there. My daughter has ADHD, for which she was treated at Balcones Woods Family Medicine before it changed hands. On April 1, 2019, her high school sent a form over to confirm my kid's ADHD (so she could get accommodations), the practice did nothing for two weeks. I called and they found the form after much searching. Then NP Mullins refused to sign the form because she hasn't been treated for ADHD since they were taken over by Seton. She didn't attempt to help at all (for example, I have a neuropsych's report etc. that I would have provided to assist; they could have looked at old records, etc.). Regardless of the fact that she was treated at that clinic, they didn't sign the forms. This means my daughter is still waiting for her accommodations at school. The practice should not treat children who need accommodations this way. Even the high school was surprised and they do this all the time. They aren't nearly as caring with patients as they used to be. We won't be going back.

Was told they could take me as a walk in, showed up 7mins from that call and was turned away. Went…read moreback first thing the next morning. They withheld information until documents are signed then they give you the information print outs. Did not disclose extra costs for each step, after being told the price paid up front would cover everything for that particular visit. Went from $160 up to $350 after addition bills mailed to me. Gave me a prescription and was told to take it until I heard back, once I heard back they told me I didn't need that prescription but wouldn't give me any answers as to what I did need. Do not recommend.

Since this is an urgent care, I thought service would be faster. I booked an appointment online and…read morefilled out all the paperwork before I arrived on-site. Turns out, setting an appointment only marks your place in line. There were 3 people in front of me when I arrived, before my scheduled time. The lobby doesn't have much seating; I counted a total of 12. They had two TVs but only one was turned on. The receptionist and nurse didn't seem like there was a sense of urgency; it felt more like a glorified doctor's office. I'm not sure if the doctor here is any more qualified than a primary care physician. I think I'll stick it out with a PCP next time.