I came here after dealing with a lingering dry cough that was starting to combine with itchy eyelids. My primary care doctor was booked out for weeks, so I decided to give Next Level Urgent Care a try. Even without an appointment, I was immediately helped by Shakemma, Tiff. She was wonderful! Friendly, efficient, and made me feel comfortable right away. I was then seen by Gad, who was also great. He quickly assessed what was going on, prescribed some allergy medication, and had me on my way. The entire visit took less than 35 minutes, which is amazing. Fast, professional, and super convenient--I would highly recommend this urgent care spot! read more

Next Level Urgent Care - Cedar Park - Care room - Urgent Care Near Me - Cedar Park, Texas

We are rather new to Leander and Cedar Park so I was looking for a good urgent care and I've found it. Three members of my family have visited this location and we get seen right away. It's important to note they are an urgent care, not an emergency room. The staff is attentive and friendly, with genuine concern for your malady. I can note all the times my family has visited they will see a nurse practitioner. To some that may be a sticking point, but if you need to be seen for something minor this urgent care is great. I'd definitely make an appointment online for times sake, but the onboarding is easy and you can establish an account if you need to go back. I can even say cash pay prices are reasonable. I would definitely recommend this location for your minor care needs during the week and weekends if you can't get to your normal doctor. read more

Excellent urgent care. Saw the doctor quickly and she was efficient and the treatment offered was effective. Also gave guidance on next moves in the event my issues continued once the treatment course she prescribed was finished Will return for any future urgent needs read more

We were down here visiting and our 1yr old became sick with an ear infection. Looking through all the options we chose this one. Although they didn't accept our insurance the cost was very reasonable for a walk-in visit. The people in the office and the doctor were very pleasant and accommodating. When we do decide to move down here we will definitely use them for any issues we have and I highly recommend them to anyone looking for help with a child for sure. Thank you again to all the staff for being so professional and courteous. read more

We've come to this urgent care on two separate occasions and have appreciated the experience as much as you can given that it's urgent care. The care team was different for each visit but everyone we came in contact with was friendly and engaging. We dealt with an ankle fracture on one visit and an arm injury on another. Both were handled with care and treated quickly. Our second visit was a walk-in and it became apparent that making an appt (even after walking in) was needed because we kept getting bumped as the appts were coming in. Note to the wise, make an appt, even if you're on your way in to do a walk-in or you will continue to lose your spot in line to the incoming appointments. read more

I haven't had insurance in a few years and am hesitant to go typically, just a guy who takes care of himself when things get tough. I recently acquired insurance through my company and they highly recommended this place before I'd been. I see why they use this place. very friendly staff, easy to set appointments or get help setting up myself through the app or over the phone. I was brutally honest with them about uncomfortable things for myself and they didn't flinch, they offered very professional help. By the end we were all cracking jokes like old friends. I'll definitely return if I need to. read more

This is my second time here and I was pleased with my experience. Kiki helped me check in and made the process real smooth. Thank you to all the ladies that helped me out today read more

I was visiting from Orange County, CA, I came to see my grandson's 15 days old and 4 years old.When I got a painful bite that left my right hand swollen, burning, and itching for four days. I went to this urgent care in Texas called next level urgent care in Cedar park and was immediately put at ease. The receptionist nice and efficient .The lady who took my vitals was kind and welcoming, and the doctor was extremely compassionate and genuinely concerned about my injury. She explained everything clearly, gave me a shot, and made sure I felt cared for before sending me on my way. I truly appreciated how professional and kind the entire staff was--it made a stressful situation much easier. Thank you for the excellent care!" NEXT LEVEL URGENT CARE! my right hand swollen, burning, and itching for four days. I went to this urgent care in Texas and was immediately put at ease. The receptionist nice and efficient .The lady who took my vitals was kind and welcoming, and the doctor was extremely compassionate and genuinely concerned about my injury. She explained everything clearly, gave me a shot, and made sure I felt cared for before sending me on my way. I truly appreciated how professional and kind the entire staff was--it made a stressful situation much easier. Thank you for the excellent care!" NEXT LEVEL URGENT CARE IN CEDAR PARk! 5 STARS ALL DAY!! read more

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Dr roma with grey hair gave the worst attitude ever like calm down if yall like urgent cares who are rude as hell and charge u just to give u the most useless information make sure to come here!!!! ...... ah business read more

The NP was fantastic. The gal at the front was rude. I entered with an appointment 2 minutes before 9:00. The gal hollered we are Not open yet. I said do you want me to stand outside she said yes. I felt really bad with my respiratory and ear infection. 2 minutes later at exactly 9:00 I re entered and she stated have a seat I need to turn on the computers apx. 5 minutes later she was ready for me to pay. I had completed all of the online check in process she had my credit card Information to charge my card. This employee had arrived by 8:45 I don't understand her not being ready to go by 9:00. I found her to be rude insensitive to be welcoming any patient. There is to much competition in the area to ruin first impressions. This gal doesn't need to be welcoming any patient. I was a Nurse Administrator and know how system processes work however this location missed the mark. read more

I traveled from South Austin to here because of their reviews and they were right! This was the smoothest, most painless experience I've ever had. I made an appointment on their site and then checked in when I arrived. I was seen immediately, didn't even need to sit down in the waiting room! Everyone was super nice there and level of care was outstanding. I even joked with them about hearing Christmas manic all day. I would 1000% recommend this place to everyone. read more

Today we went in for my daughters UA test so she could start her job. I am thankful for the ladies working. They took the time to get her checked in. She was frustrated and they took the time to cheer for her and stay supportive. I am thankful that all 3 ladies and the dr took care of her today!!! read more

I had been dealing with a great bit of pain and swelling in my left foot and decided to go here. They took a couple of x-rays and decided it was not broken which I had already known. They were just willing to send me home with an ace bandage even with as much pain as I was in: had I not advocated for myself and asked for a boot I would've walked away with the foot just wrapped. Well I decided to get another appointment with someone else and it turns out they completely missed a fracture on the top of my foot which was the reason the pain was there in the first place. I don't recommend going here if you think for even a second any bone is broken or fractured. I will add the office staff was AMAZING and very gentle! Props to them!!!! I just think they should go a little more in depth especially when someone's foot looks like they way it did read more

To add on to my recent review: I had gone to change a surgical dressing on my foot because I was traveling. I tried to direct the MD on how to do it because I've seen it changed many times. He ignored me. Didn't even but a gaze pad over the wound. This what it looks like after 24 hours. read more

Next Level Urgent Care - Cedar Park - Urgent Care Near Me - Cedar Park, Texas

this is the worst urgent care ever i would rather die than come back. the doctor with grey hair was so rude and unprofessional she was giving me and my mom attitude i dont know if she had a bad day but she should not have taken it out on us . i then asked for her name and she did not give it. so yea dont come to this trash urgent care everyone else was super nice besides the doctor with grey hair she needs to work on her temper. i think her name was roma she asked me why did i come to urgent care and not somewere else. maybe cause i need to get checked like how stupid is that question LOLLLLL read more

BEST URGENT CARE -- This location is so convenient and the staff is absolutely amazing. I've gone there several times for everything from a fall to respiratory issues, and they get me in quickly and take care of me fast without making me feel like a number. What sets this urgent care apart is the genuine care and compassion exhibited by the staff. From the minute you walk in you can tell they really do care about you. Tiffany, Kiki, Sydney and all the providers are kind and competent. Although I never look forward to being sick, knowing Next Level is there to take care always helps. read more

My son in law had a spider bite that started swelling and it was getting painful. The staff and doctor here were very friendly and professional. The overall experience was positive. read more

Next Level Urgent Care - Cedar Park - Very nice and friendly staff - Urgent Care Near Me - Cedar Park, Texas

I went to urgent care on December 31st because I had a low oxygen level, a cough, and was feeling generally unwell. The nurse practitioner performed COVID and strep tests, prescribed steroids, cough medicine, and an inhaler, and then let me go. However, she didn't think to order an X-ray. After a few days at home, I felt worse and had trouble breathing, with my oxygen level dropping even further. I was admitted to the hospital on January 3rd with pneumonia. I spent several days in the hospital, and my recovery will take several more weeks if not months. If the urgent care nurse practitioner had raised concerns, ordered an X-ray, or even sent me to the ER on December 31st, I might have been able to avoid hospitalization. Definitely I won't recommend this facility! read more

I really hate to be the one to do the first negative review. But I registered online yesterday, checked in, and was immediately asked to pay $205 (my insurance copay for urgent care is $10, with an additional copay of $10 for xrays if needed, regardless of deductible or out of pocket status - and they're listed as in network with Aetna). Despite being checked in and paid, it's almost 24 hours later, and I still haven't heard anything. Waited for about 4 hours at CareNow to get seen, finally got my xrays. Again, I did check in online, paid the cash pay fee (despite having insurance), but haven't heard back in over 24 hours. Supposedly there was only 1 person ahead of me. Tried calling several times, but every time I was stuck on hold (listening to the same ~45 second clip of one song) for 5+ minutes before the call would either drop or go silent. Their phone number has a Houston area code too, so probably using a call center instead of routing to the local facility. :( read more

I've NEVER written a bad review before but this had to be the exception. I had to visit this urgent care for an emergency and I genuinely would go to an emergency room and pay that ridiculous bill instead of coming here again. The staff was not only inattentive, they were completely inappropriate from shoulder rubbing to pet names like honey and baby from multiple people. It made me extremely uncomfortable and you could visibly see that from backing away and my face getting red, even my husband noticed! It took them 30 mins to get me to a room even though I had an appointment and showed up on time, and there was never another person in the lobby. It then took them ONE AND A HALF HOURS just to get a nurse practi into my room. I didn't even get seen by a doctor. Ridiculous. read more

The best Urgent Care experience! Everyone was so friendly and helpful. I forgot my insurance card and they were patient while I got my info. The nurse and the nurse practitioner were so nice, very efficient and thorough. This will be my go to Urgent Care from now on. read more

I wish they could be my full time primary care. Stacey, Nishad, Andi and Natasha are amazing. I was really sick and they were kind, friendly and thorough. Took their time and made sure they answered all my questions. My dad stopped by to check on me and they let him sit with me and answered all his questions too! I honestly cannot say how much I appreciate them. I felt taken care of and if I could give more than 5 stars, I would. Thank you so much! read more

Nurse practitioner Diamond was incredible caring for my son! We had an excellent experience!

This is the friendliest, fastest, and kindest urgent care I've ever been to. I will never go anywhere else due to how swiftly and up to date this place is. The staff are amazing and the care is incredible. If they are busy, download their app and put yourself in line. They'll text you when it's your turn. I'm so happy I found this place. read more

I have been to a fair share of urgent cares and WOW was the staff here awesome. Hands down best experience I've ever had at the doctor. I was feeling like I was on my death bed and had already been turned away from 4 other places that didn't take my insurance but I'm glad it led me here! This will be my go to for any future walk ins. read more

The staff here was fantastic, I arrived and they were very prompt at check-in and had a great process you can do from your phone to check-in and pay. I got in and got out in less than an hour. Highly recommend over other Urgent Care facilities. read more

The team here from the front desk to the nurses are fantastic! They are sweethearts and so caring and friendly. Immediately diagnosed me and helped me get better. I did not have to wait at all and was assisted right away. Their pricing is transparent and they truly care. Thank you so much! read more

Wow. Usually going to the doctor is unpleasant experience. However Alex went above and beyond for me. I can see exactly why this clinic hired her and I can see why she's in the healthcare industry. She genuinely cares about her patients and wants to help people. read more

If you want to be belittled and spoken to like a nuisance, this doctor is exactly who you're looking for. I almost never write reviews, but my experience here was so shocking I couldn't let it go unspoken. The doctor's attitude was unbelievably rude--condescending, aggressive, and completely devoid of professionalism. From the moment they walked in, it felt like they were itching for a fight rather than providing care. What should have been a simple consultation became a tense, unpleasant confrontation that left me feeling frustrated and disrespected. With the high ratings, I expected excellence, but this doctor was a complete disappointment. I will never set foot here again. read more

My lil' niece had to visit with an injured finger. The staff all made us feel welcome. Kiki helped make everyone's intake expeditious, despite quite a few other patients waiting also. Camilla greeted us warmly as we headed to the exam room. Stef took some professional X-Rays that helped our Nurse Practitioner, Diamond really see the fracture sustained in my niece's p.e. class. Diamond and all involved listened intently as the story was relayed. They put my sister's mind at ease, asking if she had any other questions, while treating. Thank you all for helping us. read more

They were very attentive and ready when we got there for our scheduled appointment time. The doctor on call was kind and very helpful with looking over all possible illness options that my son's friend could have had. read more

the staff here are super friendly, efficient and got us seen right away when our young daughter was sick. Highly recommend!!

Outstanding urgent care! Brought my 16 & 2 year old in for testing- they got us in quickly and were so great! The nurse was so awesome with my kids and the receptionist was incredibly helpful as well. They even let me run my toddler in and out to the car (she can be temperamental lol). Tests done quickly, meds prescribed and we were good to go! Had to call back later as our pharmacy closed and they immediately transferred the meds to another location I requested. Will definitely return for future care! read more

The staff was amazing from the moment we parked. Tiffany rushed out as my bf picked me up to the door because of my foot injury and was also very attentive. Asked if we wanted ice for my foot and waters! Shortly after I was called back and Sydnye was so personably and made me feel real comfy. Professionalism was 100% while still making me laugh and not think about the injury. Tiffany then took me to the X-ray room and was picture perfect heath professional. She kindly instructed me on the different positions to place my foot and quickly finished up. Then NP Natasha quickly came in and explained everything to me including how to properly walk in my boot. She even gave me cheaper recommendations for a boot if I didn't want to purchase from them. YALL HAVE A FREAKING DREAM TEAM RIGHT NOW! I would 100% come back here for any problems I might have in the future. Almost forgot NP Natasha even recommended a podiatrist to set up a follow up appt with. They are actually the best read more

Everyone was so nice and helpful. Nonjudgmental about my issue. The PA and nurse were some of the best I've interacted with in a long time.

Stacy, Kiki, & Natasha ... Such an amazing team! They were so friendly, had me explain my symptoms, & came up with an effective treatment plan. I was so impressed. I got in immediately - at 6:30 pm. I assumed there would be a long line. Such a great feeling when you are not feeling well. Thank you so much! Rita read more

Alex and Addy were great and quickly got me into a room for a sports injury. I get anxious at the doctor and Tiff quickly reassured me that everything was going to be okay. The provider Nat was very knowledgeable and helped me connect with an Orthopedic specialist to get my leg taken care ASAP. I'm very thankful for their help! read more

We brought my son in today, and service was prompt, friendly and thorough. The facility was very clean. Andi checked us in, and Stacey prepped and evaluated us for the provider Gad to see us. Everyone was professional and took their time with us. We would definitely come back for any future needs. read more

It was quick and easy! When you are not feeling well it helps to have a simple process to be seen and get the help you are looking for. Both the intake nurse and the nurse practitioner were great. Very respectful and responsive to my description of my symptoms and feelings. The NP gave me a great explanation of what my symptoms were and why and what would be helpful to resolve them. I felt heard and I'm confident in the course of treatment. I visited Austin often and will return to this place if I am in need of medical assistance again! read more

I received exceptional medical care from Andi, Kathie, Stef and Natasha. They are kind, caring and sympathetic to everyone in the clinic. The clinic is very clean, nicely decorated and great music is being played as you wait to be seen. I didn't have to wait but a few minutes. I will recommend this location to all my friends and family. read more