This emergency room team understands and operates with a sense of urgency. I like the set up with…read moreadjoining rooms to do an EKG and draw labs without having to see an MD first. The doctors and nurses in the ER were great. Very efficient and professional.

I had a very disappointing experience in the ER. Unfortunately, several of the male nurses were…read morerude and made me feel like I was a burden instead of someone who needed care. My ultrasound-guided IV infiltrated, causing unnecessary pain and frustration. Rather than acknowledging what had happened or showing empathy, I felt dismissed throughout my visit. After the IV failed, another senior nurse repeatedly pressured me to undergo another ultrasound-guided IV placement. I respectfully declined, but I was asked again and again despite my answer. By the fourth time I said no, the nurse responded with noticeable attitude before leaving the room. As a patient, I felt that my decision was not being respected and I was being marginalized. I understand that emergency departments are busy and stressful, but kindness, professionalism, and respect for a patient's choices should never be optional. Patients come to the ER feeling scared, vulnerable, and in need of compassionate care. Unfortunately, that was not the experience I had. I hope this feedback encourages improvements in communication, patient care, and respect for patient autonomy so others receive the compassion and dignity every patient deserves.

Very good clinic, and very thorough With there patience…read more Care and quality is very good, drs are very courteous kind and caring.

This office may have had some standing at one point with some people, myself included, but in the…read morepast year I have had two separate instances that required more then a "take a pill and rest" answer but was completely disregarded and denied imaging. You can't call the office and talk to anyone, you have to message through a portal and hope you put some trigger words in the message to get any kind of response. I am officially parting ways after this last incident. No doctor should hold a degree over someone experiencing something the doctor can't see or feel themselves. Take the time and find a doctor that actually responds and cares about your experience.

BEWARE- do not waste your breath, calling them if you do not want to vaccinate your children. I was…read moredenied new patient set up because I'm delaying my baby's vaccines. Even for religious purposes, they will not see you.

We understand that your office has a policy regarding appointment arrival times. However, when we…read morebooked an urgent appointment for our 9-month-old daughter, we arrived just one minute late and were refused service. Our baby was in distress, crying uncontrollably, running a fever, with goopy eyes and a very runny nose. We immediately took her to the hospital, where she was diagnosed with two ear infections. While we respect the need for policies, turning away an infant in such condition over a one-minute delay feels unreasonable. We have always appreciated Dr. Moore's care, but our interactions with the office staff have been consistently unpleasant. As a result, I canceled my child's scheduled check-up and will be seeking alternative care for her moving forward.

I had never used an urgent care before but needed care quickly, they were close, and wait time was…read moreshort. The online booking, check in, and registration was so smooth and took less than 3 mins!! I got in so quickly which I was grateful for given I was in so much pain. I was in queue prior to arriving, knew my place, and the time I would be seen. You can even provide your location and the system calls to let you know it's now time to leave. AND they even followed up with a phone call to let me know it was time to leave, if I hadn't. The woman who checked took my co-pay was great and had everything ready before I even walked in the door. The tech who did triage and took my blood pressure etc. was also skilled, experienced, and was so attentive & reassuring. She was also patient when I had to call my sister (also a DR.) about a few history type items. I got the most amazing thorough care from my NP, Chioma Okechukwu. She was direct, knowledgeable, and was able to provide a correct diagnosis from what I thought coming in. It was late at night so she rushed in a script so I was able to collect it before CVS closed and so I could get the first restful night sleep without pain that I have had in a very long time. I am so grateful for CareNow Urgent Care. This was a better experience than I have ever had at the ER and much much much LESS $!! Better healthcare at a lower cost, didn't think that was possible anymore. The follow up care instructions were very clear and even highlighted by the NP in the key parts. They sent a text to follow up the next day and forwarded all the details of my visit to my primary care. SO SMOOTH!!!!

I'm not sure what happened to this place. Maybe new owners or doctors? This was my go to place…read moreuntil Spring 2026. Doctors rush you out, talk over you, and won't listen to you. Last visit I Left and immediately and went to another urgent care and they were SHOCKED that this location didn't do more. The doctor actually told me I was making myself sick and making myself cough. Very unprofessional.

Great experience as a first timer to Austin Emergency Center. I was greeted upon entry with a…read moresmile! I was taken back to room by DeeAnn the best RN I have ever had in my life! Everything was professional and very personable. I than had Dr Rice who did my exam, great knowledgeable and friendly doctor. He explained everything in an easy to follow instructions. LeeAnn Radiology Tech and Savanna ER tech very friendly and all made me comfortable in my stomach pain. I will never go to another ER, this one is the best. I am referring anyone I can. Thank you to everyone at Austin Emergency Center!

Most definitely do not recommend this place to go to this place is very unprofessional!!!!!!!!! I…read morewent in with no insurance willing to pay bc I have money and the workers and doctors repeatedly asked the the doctor came in the room being racists (asking if I speak English)her Name is ms.FoX very unprofessional she told me she had other patients to tend to and I need to hurry under me having excruciating pain, then told my bf she feels bad for him as walking out. SMH she shouldn't have a license

I went with a friend here today for a sports physical and it was a good experience. The check in…read morewas easy, quick and friendly. The facility was clean, stocked with complimentary drinks, snack items and was bright and airy. Everyone was friendly and we were in and out in record time. They charge 39 dollars for a sports physical for people up to age 21. If your child or a young person needs a sports physical I would definitely recommend this place.

I came to this facility on 2/8 for intense abdominal pain, and had a less than favorable…read moreexperience. The wait was short, which was nice, but the nurse I had did not appear confident or competent in his role. My main problem was that he issued a phenegran shot, which I have had multiple times, and it burned for a solid 10 minutes after administration. It also left a significant bruise, and is still sore more than a week later. He also didn't remove part of the bandage packaging, which isn't a huge issue in itself but it just shows that he really didn't appear to know what he was doing. My other complaint is that the doctor told me not to take anti diarrhea medication, because whatever virus or bacteria was in my system needed to be expelled. However she ended up writing a prescription for an anti diarrhea medicine, which was contradictory to our conversation. When I asked the nurse about it, he did not have a solid answer, even after going to check with the doctor. Additionally, she wrote the prescription on paper while she sent the other medicines electronically, but didn't notify me that one would be separate and on paper. So when I sent my husband to get my medications at the pharmacy, he only came back with 2 of the 3 and I later found the third buried in the mountain of paper work they give you upon release. Ultimately I was examined and left with a more solid idea of what was ailing me and how to battle it, but the overall communication and care could definitely be improved.

Was told they could take me as a walk in, showed up 7mins from that call and was turned away. Went…read moreback first thing the next morning. They withheld information until documents are signed then they give you the information print outs. Did not disclose extra costs for each step, after being told the price paid up front would cover everything for that particular visit. Went from $160 up to $350 after addition bills mailed to me. Gave me a prescription and was told to take it until I heard back, once I heard back they told me I didn't need that prescription but wouldn't give me any answers as to what I did need. Do not recommend.

Since this is an urgent care, I thought service would be faster. I booked an appointment online and…read morefilled out all the paperwork before I arrived on-site. Turns out, setting an appointment only marks your place in line. There were 3 people in front of me when I arrived, before my scheduled time. The lobby doesn't have much seating; I counted a total of 12. They had two TVs but only one was turned on. The receptionist and nurse didn't seem like there was a sense of urgency; it felt more like a glorified doctor's office. I'm not sure if the doctor here is any more qualified than a primary care physician. I think I'll stick it out with a PCP next time.

The team was very kind and attentive. I went in for a Male Observed Drug Screening for Federal…read moreemployment and it was easy to go through the process. Just make sure to call ahead to ensure there is a Male staff member certified to complete it. This was my third location I had to call to ensure a Male was present to conduct it.

When our 19-year-old son was bitten by a dog at his part time job, we took him to this CareNow just…read morein case he might need antibiotics. BUT, instead of seeing our son, the Doctor immediately accused him of trying to commit Insurance Fraud and told him to leave. Instead of explaining that he needed to file a Workman's Comp Claim, the DR was rude and Accusatory. Our son was honest about how, when and where the Dog Bite happened ( which makes this NOT Insurance Fraud ) But was still accused of trying to commit a crime. So, we'll file the Workman's Comp. But that will be out last visit to that office and maybe CareNow.

We've been here twice in the last week for ear infections for our kiddos and have had an amazing…read moreexperience! One mid-day appointment we were in and out within 15 minutes with a prescription in hand. The place is clean, has TV's in every room for entertainment and my kids love grabbing a rubber ducky on their way out. Shoutout to NP Delbert for being so kind and efficient and answering all my questions. This is our go-to kids urgent care!

Very disappointing experience at pediatric Urgent Care. The wait time was extremely long, and it…read moretook far too long to see the doctor even after checking in. Staff communication about delays was minimal, which made the experience even more frustrating. Urgent care should be more efficient, especially when patients are not feeling well. I hope they improve their scheduling and patient flow." **Staff is very rude**

We went in to get a sore throat checked and cough. The checkin line was extremely long. There were…read moreonly 2 people working the front desk. We waited about 10 minutes after check in to be called in by the doctor. Doctor came and said everything is fine. Told her about the nasty cough and then she check his lungs again more intently. Tested hi. For strep and sent us home. From check in to exit was total 30 minutes. By the time we got him the result was in and prescription sent to pharmacy. No one called us to discuss the result or that there is a prescription to pickup. Neither the nurse or doctor asked us how we were or greeted us. Quite transactional. Super wired.

The operations at this ARC make no sense. Patients should not be standing in a long check-in 10+…read moreperson line that extends out of the front door. This is poor management that inconveniences patients and risks their health. I recommend steering clear of this location.