This ER knew how sick I was an admitted me to the hospital! I went to another er two times I…read morecouldn't walk and I was so weak . I had pneumonia thank goodness they ran a chest X-ray the other er said I had menopause!!!!

This emergency room team understands and operates with a sense of urgency. I like the set up with…read moreadjoining rooms to do an EKG and draw labs without having to see an MD first. The doctors and nurses in the ER were great. Very efficient and professional.

Very good clinic, and very thorough With there patience…read more Care and quality is very good, drs are very courteous kind and caring.

A staff member has hijacked the patient portal and prevented me from communicating with my…read moreprovider. Changing the rules of the game in the middle of the game is unfair and unjust.

We understand that your office has a policy regarding appointment arrival times. However, when we…read morebooked an urgent appointment for our 9-month-old daughter, we arrived just one minute late and were refused service. Our baby was in distress, crying uncontrollably, running a fever, with goopy eyes and a very runny nose. We immediately took her to the hospital, where she was diagnosed with two ear infections. While we respect the need for policies, turning away an infant in such condition over a one-minute delay feels unreasonable. We have always appreciated Dr. Moore's care, but our interactions with the office staff have been consistently unpleasant. As a result, I canceled my child's scheduled check-up and will be seeking alternative care for her moving forward.

Our baby boy was born mid October and I chose Dr. Keegan as his pediatrician. We have now seen her…read morefew times since birth and she has been so sweet and so caring. She has put her time to explain everything and let us know what to look for as he grows. The staff have been great and their online check in process prior to your appointment is so amazing with a newborn when you walk in you don't need to do anything but let them know you are there. Dr.Keegan and her staff are so great in granting out wishes with any health care needs we have for our baby boy. Highly recommend her and this office.

2 stars because I was seen quickly. After asking me what I…read morewas using to treat nausea and vomiting, they went ahead and prescribed me the same thing I had a 100-pk of at home that I spent time explaining WAS NOT WORKING, and that was why I was in urgent care in the first place. When I called back for a new prescription, NOT something over the counter again, they basically told me "oh well". So frustrating. Didn't listen to anything I said at all. Complete waste of time.

I had never used an urgent care before but needed care quickly, they were close, and wait time was…read moreshort. The online booking, check in, and registration was so smooth and took less than 3 mins!! I got in so quickly which I was grateful for given I was in so much pain. I was in queue prior to arriving, knew my place, and the time I would be seen. You can even provide your location and the system calls to let you know it's now time to leave. AND they even followed up with a phone call to let me know it was time to leave, if I hadn't. The woman who checked took my co-pay was great and had everything ready before I even walked in the door. The tech who did triage and took my blood pressure etc. was also skilled, experienced, and was so attentive & reassuring. She was also patient when I had to call my sister (also a DR.) about a few history type items. I got the most amazing thorough care from my NP, Chioma Okechukwu. She was direct, knowledgeable, and was able to provide a correct diagnosis from what I thought coming in. It was late at night so she rushed in a script so I was able to collect it before CVS closed and so I could get the first restful night sleep without pain that I have had in a very long time. I am so grateful for CareNow Urgent Care. This was a better experience than I have ever had at the ER and much much much LESS $!! Better healthcare at a lower cost, didn't think that was possible anymore. The follow up care instructions were very clear and even highlighted by the NP in the key parts. They sent a text to follow up the next day and forwarded all the details of my visit to my primary care. SO SMOOTH!!!!

Great experience as a first timer to Austin Emergency Center. I was greeted upon entry with a…read moresmile! I was taken back to room by DeeAnn the best RN I have ever had in my life! Everything was professional and very personable. I than had Dr Rice who did my exam, great knowledgeable and friendly doctor. He explained everything in an easy to follow instructions. LeeAnn Radiology Tech and Savanna ER tech very friendly and all made me comfortable in my stomach pain. I will never go to another ER, this one is the best. I am referring anyone I can. Thank you to everyone at Austin Emergency Center!

Most definitely do not recommend this place to go to this place is very unprofessional!!!!!!!!! I…read morewent in with no insurance willing to pay bc I have money and the workers and doctors repeatedly asked the the doctor came in the room being racists (asking if I speak English)her Name is ms.FoX very unprofessional she told me she had other patients to tend to and I need to hurry under me having excruciating pain, then told my bf she feels bad for him as walking out. SMH she shouldn't have a license

I went with a friend here today for a sports physical and it was a good experience. The check in…read morewas easy, quick and friendly. The facility was clean, stocked with complimentary drinks, snack items and was bright and airy. Everyone was friendly and we were in and out in record time. They charge 39 dollars for a sports physical for people up to age 21. If your child or a young person needs a sports physical I would definitely recommend this place.

I came to this facility on 2/8 for intense abdominal pain, and had a less than favorable…read moreexperience. The wait was short, which was nice, but the nurse I had did not appear confident or competent in his role. My main problem was that he issued a phenegran shot, which I have had multiple times, and it burned for a solid 10 minutes after administration. It also left a significant bruise, and is still sore more than a week later. He also didn't remove part of the bandage packaging, which isn't a huge issue in itself but it just shows that he really didn't appear to know what he was doing. My other complaint is that the doctor told me not to take anti diarrhea medication, because whatever virus or bacteria was in my system needed to be expelled. However she ended up writing a prescription for an anti diarrhea medicine, which was contradictory to our conversation. When I asked the nurse about it, he did not have a solid answer, even after going to check with the doctor. Additionally, she wrote the prescription on paper while she sent the other medicines electronically, but didn't notify me that one would be separate and on paper. So when I sent my husband to get my medications at the pharmacy, he only came back with 2 of the 3 and I later found the third buried in the mountain of paper work they give you upon release. Ultimately I was examined and left with a more solid idea of what was ailing me and how to battle it, but the overall communication and care could definitely be improved.

Was told they could take me as a walk in, showed up 7mins from that call and was turned away. Went…read moreback first thing the next morning. They withheld information until documents are signed then they give you the information print outs. Did not disclose extra costs for each step, after being told the price paid up front would cover everything for that particular visit. Went from $160 up to $350 after addition bills mailed to me. Gave me a prescription and was told to take it until I heard back, once I heard back they told me I didn't need that prescription but wouldn't give me any answers as to what I did need. Do not recommend.

I have used this facility multiple times for a both illness and injuries and have been extremely…read morepleased with the care I received.

I called this clinic for a virtual visit aftern testing positive for COVID. My wife had a great…read moreexperience at this clinic when they first opened so told me to call them. After my request I received a phone call within an hour. The provider that called me was very professional, personal and cared about my illness. She even ask my wife if she had any questions After realizing she had tested positive also. I would recommend this to anyone. Thank you for a second great experience! Keep up the great work!

No Urgency in this Urgent Care Terrible front desk manager…read moreDoes not understand how to triage patients that are actively bleeding and in need of medical assistance Would not process us until we provided the upfront payment

We've been here twice in the last week for ear infections for our kiddos and have had an amazing…read moreexperience! One mid-day appointment we were in and out within 15 minutes with a prescription in hand. The place is clean, has TV's in every room for entertainment and my kids love grabbing a rubber ducky on their way out. Shoutout to NP Delbert for being so kind and efficient and answering all my questions. This is our go-to kids urgent care!

If I could give zero stars, I would. I booked my appointment online, and there was plenty of…read moreavailability. I filled out the paperwork online, and arrived 7 minutes prior to my appointment time. It's now an hour and 20 minutes later and we still have not even been seen by a nurse. Unacceptable - why have an appointment if it will not be considered and there's no notice of running behind. The facility is run down as well. I would rather pay a premium for an ER visit than come back here,

We went in to get a sore throat checked and cough. The checkin line was extremely long. There were…read moreonly 2 people working the front desk. We waited about 10 minutes after check in to be called in by the doctor. Doctor came and said everything is fine. Told her about the nasty cough and then she check his lungs again more intently. Tested hi. For strep and sent us home. From check in to exit was total 30 minutes. By the time we got him the result was in and prescription sent to pharmacy. No one called us to discuss the result or that there is a prescription to pickup. Neither the nurse or doctor asked us how we were or greeted us. Quite transactional. Super wired.

ARC has never shown me they care or listen to what is wrong. Ask for help and they pass you off…read more Have tried for years to get a PCP but no one takes new patients. After 10+ years I have decided to cut ties between them and me and my family. I will never waste another dollar at ARC to not get any help. So if you want a difficult, unfriendly experience, that leaves you feeling worse than you came in, ARC is for you!