I have been here MANY times with several members of my family, and have always been seen quickly…read moreand kindly. My father even died here, and I would still recommend this hospital. It is also very clean, and has a good cafeteria (short hours), and the room food has always been good. Plenty of food places around too.

I would discourage anyone from going to this hospital. The overall lack of concern or common…read morecourtesy that anyone would expect from a medical facility is just non existent. I know it's an old joke about why do they call it an emergency room when the last thing they do is treat you as if there's an emergency but man it is so true for CPRM. Over 8 hours in the ER and counting. Unless you have no other choice do not go to this hospital. Leaving 1star cause you have to

This office may have had some standing at one point with some people, myself included, but in the…read morepast year I have had two separate instances that required more then a "take a pill and rest" answer but was completely disregarded and denied imaging. You can't call the office and talk to anyone, you have to message through a portal and hope you put some trigger words in the message to get any kind of response. I am officially parting ways after this last incident. No doctor should hold a degree over someone experiencing something the doctor can't see or feel themselves. Take the time and find a doctor that actually responds and cares about your experience.

Very good clinic, and very thorough With there patience…read more Care and quality is very good, drs are very courteous kind and caring.

We LOVE Cedar Park Pediatric and Family medicine. All three of my kids are seen by Dr Mathew, and…read moreshe is incredibly kind, caring, and thorough. She never makes us feel rushed, and addresses our concerns with patience and understanding. I've recommended her to anyone who asks for a pediatrician with the same sentiments being echoed by friends. The office staff is also super friendly and helpful. The office itself is very clean and well cared for too. Environment is important especially when visiting the doctor may not be the highlight of your day because you're already not feeling your best, so a calm and clean environment makes a big difference. I see NP Baeza for my own care, and have been very pleased with her assuring bedside manner, and appreciative of her straight forward approach to my health. She is easy to talk to, and a wealth of knowledge. Thank you for caring for your patients so well!! We have also seen other providers when our primaries are unavailable, and I have received nothing but exceptional service. Thank you to all the doctors, NPs, nurses, and clinic staff for treating each patient with kindness, respect, and empathy. We are so grateful for all of you!!!

I went in for a wellness checkup and was surprised to receive an additional $40 charge. During the…read morevisit, the doctor asked if I had any other concerns, and I asked a simple general health question. No meaningful advice, diagnosis, or solution was provided, yet I was billed extra. I feel patients should be clearly informed when a routine wellness visit may be converted into a billable office visit. Very disappointing experience.

Took my son in early on a Sunday morning, received excellent care and an x-ray. There was not a…read morewait and we were seen immediately. Shout out to Josh for coordinating the ortho referral quickly and with the up most professionalism.

2 stars because I was seen quickly. After asking me what I…read morewas using to treat nausea and vomiting, they went ahead and prescribed me the same thing I had a 100-pk of at home that I spent time explaining WAS NOT WORKING, and that was why I was in urgent care in the first place. When I called back for a new prescription, NOT something over the counter again, they basically told me "oh well". So frustrating. Didn't listen to anything I said at all. Complete waste of time.

Great experience as a first timer to Austin Emergency Center. I was greeted upon entry with a…read moresmile! I was taken back to room by DeeAnn the best RN I have ever had in my life! Everything was professional and very personable. I than had Dr Rice who did my exam, great knowledgeable and friendly doctor. He explained everything in an easy to follow instructions. LeeAnn Radiology Tech and Savanna ER tech very friendly and all made me comfortable in my stomach pain. I will never go to another ER, this one is the best. I am referring anyone I can. Thank you to everyone at Austin Emergency Center!

Most definitely do not recommend this place to go to this place is very unprofessional!!!!!!!!! I…read morewent in with no insurance willing to pay bc I have money and the workers and doctors repeatedly asked the the doctor came in the room being racists (asking if I speak English)her Name is ms.FoX very unprofessional she told me she had other patients to tend to and I need to hurry under me having excruciating pain, then told my bf she feels bad for him as walking out. SMH she shouldn't have a license

I went with a friend here today for a sports physical and it was a good experience. The check in…read morewas easy, quick and friendly. The facility was clean, stocked with complimentary drinks, snack items and was bright and airy. Everyone was friendly and we were in and out in record time. They charge 39 dollars for a sports physical for people up to age 21. If your child or a young person needs a sports physical I would definitely recommend this place.

I came to this facility on 2/8 for intense abdominal pain, and had a less than favorable…read moreexperience. The wait was short, which was nice, but the nurse I had did not appear confident or competent in his role. My main problem was that he issued a phenegran shot, which I have had multiple times, and it burned for a solid 10 minutes after administration. It also left a significant bruise, and is still sore more than a week later. He also didn't remove part of the bandage packaging, which isn't a huge issue in itself but it just shows that he really didn't appear to know what he was doing. My other complaint is that the doctor told me not to take anti diarrhea medication, because whatever virus or bacteria was in my system needed to be expelled. However she ended up writing a prescription for an anti diarrhea medicine, which was contradictory to our conversation. When I asked the nurse about it, he did not have a solid answer, even after going to check with the doctor. Additionally, she wrote the prescription on paper while she sent the other medicines electronically, but didn't notify me that one would be separate and on paper. So when I sent my husband to get my medications at the pharmacy, he only came back with 2 of the 3 and I later found the third buried in the mountain of paper work they give you upon release. Ultimately I was examined and left with a more solid idea of what was ailing me and how to battle it, but the overall communication and care could definitely be improved.

Was told they could take me as a walk in, showed up 7mins from that call and was turned away. Went…read moreback first thing the next morning. They withheld information until documents are signed then they give you the information print outs. Did not disclose extra costs for each step, after being told the price paid up front would cover everything for that particular visit. Went from $160 up to $350 after addition bills mailed to me. Gave me a prescription and was told to take it until I heard back, once I heard back they told me I didn't need that prescription but wouldn't give me any answers as to what I did need. Do not recommend.

Since this is an urgent care, I thought service would be faster. I booked an appointment online and…read morefilled out all the paperwork before I arrived on-site. Turns out, setting an appointment only marks your place in line. There were 3 people in front of me when I arrived, before my scheduled time. The lobby doesn't have much seating; I counted a total of 12. They had two TVs but only one was turned on. The receptionist and nurse didn't seem like there was a sense of urgency; it felt more like a glorified doctor's office. I'm not sure if the doctor here is any more qualified than a primary care physician. I think I'll stick it out with a PCP next time.

The team was very kind and attentive. I went in for a Male Observed Drug Screening for Federal…read moreemployment and it was easy to go through the process. Just make sure to call ahead to ensure there is a Male staff member certified to complete it. This was my third location I had to call to ensure a Male was present to conduct it.

Caution- do not use this facility! 1) They keep your credit…read morecard on file for 12 months and will charge you after the initial visit without your consent. Two weeks after my visit an additional charge appeared on my credit card. I called the customer service department and was told I consented to this practice when signing the intake paperwork. I hadn't even received an EOB from my insurance company and had no idea what the charges were for. The customer service rep would not/could not explain the reason for the charges 2) Front office staff was unprofessional and not helpful when asked questions My family has previously used this facility with no problems, but because of shady billing practices and an overall negative experience, we won't go there again.

We've been here twice in the last week for ear infections for our kiddos and have had an amazing…read moreexperience! One mid-day appointment we were in and out within 15 minutes with a prescription in hand. The place is clean, has TV's in every room for entertainment and my kids love grabbing a rubber ducky on their way out. Shoutout to NP Delbert for being so kind and efficient and answering all my questions. This is our go-to kids urgent care!

Very disappointing experience at pediatric Urgent Care. The wait time was extremely long, and it…read moretook far too long to see the doctor even after checking in. Staff communication about delays was minimal, which made the experience even more frustrating. Urgent care should be more efficient, especially when patients are not feeling well. I hope they improve their scheduling and patient flow." **Staff is very rude**

We went in to get a sore throat checked and cough. The checkin line was extremely long. There were…read moreonly 2 people working the front desk. We waited about 10 minutes after check in to be called in by the doctor. Doctor came and said everything is fine. Told her about the nasty cough and then she check his lungs again more intently. Tested hi. For strep and sent us home. From check in to exit was total 30 minutes. By the time we got him the result was in and prescription sent to pharmacy. No one called us to discuss the result or that there is a prescription to pickup. Neither the nurse or doctor asked us how we were or greeted us. Quite transactional. Super wired.

The office managers have humiliated me in front of other patients, they do not care and will not…read morelisten to anything that a patient has to say. Leadership sides with them and doesn't care about the patients at all.