they got the job done and offer a 10% discount for AAA members which is great. However, the price for labor was a bit higher than normal. the location is in Pataskala which is far for me. the tow man worked his magic and assured me that his location was trustworthy, reliable, and better over the options i named. i stressed to the tow man how that was a far stretch and would have to go a little over 45 minutes to get to this location. he then notified me that i was covered for a tow back after my car got fixed either when paid for over phone or paid in cash at the drop off location which was a relief to hear. i invested in getting my own part to save as i intend to trade the car soon so i don't see the need in a brand new part. Because i got my own part the price dropped and i was just paying for the labor and tax which saved me about $165 but i guess they weren't too happy about that because afterward, i was told that they wouldn't tow my car back to me because i got my own part. How comical! Of course i wasn't advised about the small detail where i have to use their parts in order to get what was said would be provided to me and was inconvenienced again for their work hours are the same as mine where as places i named gave me a better chance to get to them before they closed. saying you'll do one thing then doing another later is never professional and it's never good customer service to not follow through with what is said to be done just because someone wants to save a dollar. if that's policy, fine. but nonetheless, when an employee says something will be done and fails to include all the "ifs" and "buts" why penalize the customer as if it's their fault? instead, try specifying the terms and conditions prior or face a bad reputation, negative feedback, and loss of future business.
so for the high labor, their petty reason to not tow my car back to me, and when my car was finished they didn't bother to call me just my boyfriend and have him pass the message to me as if it's not my car...I rate 2 stars
math of expenses
new starter repair including labor and tax $355.95
used starter $45
used starter repair including labor, tax, 10% $142.10
total spent $187.10
UPDATE- after my boyfriend got the car back, I look over the invoice and don't see any type of discount! in the discount section it says 0.00% and shows no form of deduction in the summary. I call the next morning, and was just told to believe that it was taken off. the person then states that it wasn't a percentage deducted but a $10 deduction from the hourly labor! that's two different things that result in two different totals and even if that was the case, why doesn't it show that in writing on the invoice?! that's what invoices are for, to show proof of what was done! he then says I can come in and have them make a new estimate showing the discount but it will show that I paid more....I KNOW!!! BECAUSE YOU DIDN'T ADD THE DISCOUNT!!! I don't care if it's 10 cents, $10, or $100 no real business should ever make you feel cheated. twice in one service I was offered two things and got neither. the tow back and the discount were the key reasons for giving them a chance and they failed to be true to their word. this is just another unprofessional, money hungry establishment that can't pull their own weight and the reason why mechanics are so hard to trust. I see why they are ranked as a D- with the BBB read more
