Just recently moved out of this storage after using it for 3 years. Never had any issues other than…read more1 or 2 increases of abt $10 or $20 mth added onto the initial fee for insurance or something of that nature. Otherwise a nice clean readily accessible storage unit place. I'd definitely use them again.

DO NOT RENT FROM THESE CROOKS! I Wish I could give negative stars. This storage facility put my…read morebelongings up for auction for ONE late payment and in less than 24 hours from the date the monthly payment was due (9/29). I when confirmed the payment amount on 9/29 and didn't believe it was correct. I was told one amount by the on-site employee and that the rent was due on the 29th and She never stated it would go into auction status in ONE DAY! She also said someone a person would contact me, I got a robo-call. And Today the wife of Satan contacted me to tell me that my payment was 3 days late and TODAY IS 9/30 ONE DAY AFTER! And they tacked on an additional $130 auction claimed they contacted me when they did not, as I contacted the physical storage location less than 24 hours ago, the on-site person stated She would have the Coporate office contact me and instead I got a robot call... then called today after business hours [5:27PM] I finally get a call, Lied to, price gouged upcharged and from the arrogant Wife of Satan who basically told me they sent me a certified letter, how? When I just called yesterday! They have No record of my call or payment... Again How? When I needed to speak with a REAL HUMAN BEING WHO COULD MAKE REAL ADJUSTMENTS AND DECISION. She was shocked I spoke to an actual person then told my online payment was deactivated so I have to physically go to storage unit and pay without even understanding I do not drive and I'm handicapped. Wow! We never got to this part because She was too busy telling me that the employee on-site DID NOT have to tell me THAT in less than 24 hours, that today my unit would be charged and go into auction status, because This Corporate Demon also wouldn't take my payment over the phone. How convenient even though, they screwed up my billing payment and disabled my accounts online payment feature. I will be reporting them to the BBB and a few other places. I wouldn't recommend them to Satan Himself because He already works there, thus Who I spoke with!

I will say that I enjoyed the company and trusted the two guys that came to move my one bedroom…read morecondo into a storage unit. They were personable and very efficient. My drop of one star comes from the estimate. I have never once in my life received an accurate moving quote, so I should've known better- but I over estimated how many boxes I had and I truthfully didn't have a ton of furniture, so I really thought (as did the person providing my quote) we could do it in 4 hours with 2 guys. Not a chance. and this was INCLUDED with me helping a ton. I pushed carts, I carried shit... I was actively working alongside them. It ended up being fine, but I really think I would give 5 stars on demand to any company that could actually provide an accurate quote. It's never once happened and I've moved a LOT. I also think the company needs to better be able to advise when the crew is coming- especially when you're the first move of the day (I asked). However, the two guys worked their butts off. They very neatly stacked and organized my stuff in the unit. They were "yes ma'am" and all and really just nice, hardworking men. I appreciated that after some real disasters in the past with 2 Men and a Truck (never again) and Metro Delivery Group (also never again) and JK movers (unless you want to pay triple for no apparent reason!). All in all, it was a very decent experience, when moving sucks anyway. I will 100% use them again- and just ask for a more realistic quote.

I do not recommend this company to handle your move for the same reasons others gave a one star…read morereview. Over four hours late creating a domino effect of issues which resulted in a spike of $600 quote to $1200+. The crew was just ok and also noted it's not a great company.

Great customer service and great movers! They were very efficient and accommodating to my needs!read more

Having used NewRay for my August 2025 move with excellent results (see my earlier review), I went…read moreback to them when circumstances prompted me to move again in February 2026. Both moves were transfers within my apartment building. In response to my request to get the same team if possible, the new three-person team had the same foreman as the previous three-person team. They once again did an excellent job - called in advance, arrived early, and worked very quickly and efficiently. The foreman planned well which items should be moved between the two apartments in each trip to minimize the number of trips and the work time. The team members were both friendly and professional. As with my previous move, the cost of the job came in well under the estimate due to the team's speedy work. My two experiences with NewRay have been a refreshing contrast to my experiences with other movers over the years. I plan to continue to use them for any future moves.

Last night at 7:45 pm I called Brian F. for help moving some items out of a storage unit…read more I had previously arranged this with ReSupply -Habitat for Humanity's service for items they cannot use in their ReStores. They confirmed the night before, that morning, at 2 pm, at 3 pm, at 3:30 pm and at 3:48 pm they said they weren't coming. This was already after canceling the first day and moving the pick-up out 3 days. Needless to say I was in a sweat. The unit had to be empty the day ReSupply bagged on me. I got a 1 day extension from the storage facility to avoid paying for another full month. So - back to Brian at Suburban Solutions. He answered his personal phone at 7:45pm and was personable and promised they would help. Today (31 Aug 2023) at 1:30 pm, he and 3 fellows showed up as promised at the storage facility and took away some heavy furniture and drove it off to be donated. Above and beyond what I wished for... I am very happy. A+ Brian!

AVOID! DRIVER FELL ASLEEP AT THE WHEEL, $48K OF PROPERTY DAMAGED, REPEATEDLY LIED TO BY OWNER…read more This was our 3rd move with Suburban Solutions. I now wish that number was 0. Here's why: - They got into a major accident destroying much of our stuff - They lied about it straight to our faces in an attempt to cover it up - They told us they would cover the repair costs but then backed out for most costs Suburban Solutions is the worst and most dishonest company I've ever done business with. See excruciating details and cringe-worthy photos below, then decide whether this is the company you want to entrust with the contents of your home. First, the Suburban Solutions driver got into a major accident causing major damage. Brian, the OWNER of Suburban Solutions, called to say the damage was limited to front corner of the truck, and that he would take care of repairing the broken furniture. He said the driver was run off the road by another vehicle. Then he provided misinformation about the date and location making it harder to track down the police report (which told the truth of what actually happened - yeah, keep reading!). When our property arrived, the damage was much more severe. Several furniture pieces were broken beyond repair and almost all were battered. Most of our smaller items had been repacked into new boxes - along with dirt and weeds from the side of the road. Once he realized the extent of the damage, Brian reneged, saying he would only cover repairs for some (cheaper) items. He found vendors he said were rated 4.9, but they were 4.1. One vendor we called said they FIRED HIM as a client because they refused to do business the way he was trying to get them to. He told us the items would be fully repaired, but behind our back he told those vendors to only fix things minimally and ignore any dents, scratches, etc. We were without a sofa for weeks while he said repairs were in progress. We later learned he had refused to authorize the repairs so instead the sofa just sat there untouched. Our items were in pristine condition at the time of the move and Brian personally commented on how beautifully maintained everything was during the walkthrough. Thankfully, our renter's insurance applied, but when our claims adjustor spoke to him, he lied yet again, telling them that the pieces were in bad shape initially, hoping to deflect responsibility. Hold on, it gets better! A week after the move, the driver texted us to inform us that Brian had actually been LYING the whole time and had required him to play along! The driver had fallen asleep at the wheel while going 70mph. The truck overturned and the top of the truck broke off completely. Our stuff was smashed and dumped all over the side of the road. We were finally able to obtain the police report which confirmed the driver's version of the facts. This happened in the middle of the afternoon on day 2 of the journey after the driver picked up his cousin using the moving truck on day 1. Why was his cousin with him at all? And what were they doing the night before that caused him to doze off at 4pm? Regardless, according to the driver, he had called Brian an hour before the accident to tell him he was falling asleep, but Brian told him to keep going anyway. Brian has since fired the driver and reported to FMCSA that the driver has a "medical condition" that should prohibit him driving in the future. This was never disclosed to us, and if Brian knew about it, then why was he on the road in the first place? Or was this just another tactic for him to deflect blame away from himself? Look, accidents happen 1 in 10,000 times and we drew the short straw. It sucks. It's a low risk for you. But the outrageous lies that followed (and perhaps even led to the accident) were intentional, unprofessional, and fraudulent. Suburban Solutions lied then doubled down to save face after throwing our stuff - and our lives - into complete chaos for the next 6 weeks. They treated their previously loyal customers like total chumps. Hopefully this review and our formal complaint to BBB proves how badly their attempted cover-up backfired. In case Brian tries to reply to this and explain things off with more lies or sugarcoating, I've included photos of the state of our items, written exchanges with him (contact info redacted, of course), text exchanges with the driver (same), and the police report itself. Take a look for yourself. Then ask yourself: Are you willing to risk that this same thing happens to you? Are you willing to do business with a company whose owner will lie directly to your face after wrecking your life? You and your belongings deserve better. And Suburban Solutions deserves to be out of business.