Cookies and cream ratio was top tier, so much Oreo, I will say the mint chocolate chip was mid, kinda icey, the best mint chip is still blue cow. But for cookies and cream this gets a 10/10 from us and we've been doing a review of all the ice creams in the area. It wasn't busy so no issues with service. Thank you for the sweet treat! Will be back! read more

Went by today 7/2/2026 at approximately 3 pm. There were no employees visible inside the store. Cars were in the parking lot. A couple were in the drive through. Went to the counter to order and to my surprise, nobody came to the window to take my order. Another customer came up and knocked on the window. Still, nobody came to the counter. The "Open" light was on but nobody was home. Not going back. Rating is less than 1 star. read more

We arrived more than an hour before closing and the person at the window ordered about 10 desserts then the next person ordered two sundaes then it was us. There were two staffers and one staffer stopped helping to start cleaning and we waited more than 20 minutes for the two orders to be filled to just make our order then another ten minutes. The staff person who was cleaning should have stopped and helped with the large order. By the time we served they still had 30 minutes to closing to clean up. On top of that, they no longer carry sugar cones and instead try to upsale you to a waffle cone. Not coming back as Doumars has better ice cream and great sugar cones. read more

I did an online order last night 9-15-2025 and it said it would be ready in 20 minutes. I get there walk up and there was 2 employees a male and female working. The young lady was sweeping and the young man was working the drive through. I'm letting them do their thing thinking they'll notice me standing there but they didn't. So I go to the drive thru and it's the same thing. I get out and tap on the window and the male yelled at me you wait!!! Never felt so disrespected and it's my first time coming there. The young lady took care of me which I appreciate but what didn't appreciate is getting yelled at bad customer service on part of the young man I'm sure the establishment can refer to the cameras to see what took place. read more

I love the ice cream. What I don't love is that every time I've gotten ice cream for my wife, they always manage to mess it up. It's not rocket science. All I ask for is a vanilla sundae with peanut butter syrup, bananas, whip cream, and a cherry. I think it's the simplest order. Several times they've not added the bananas, other times, no syrup. Tonight I got bananas, but they put chocolate syrup instead of peanut butter syrup. The teens working this place need to wake up and start listening better. Maybe management needs to read these reviews and figure out how to make things right. The place wasn't even busy tonight. Jeez! read more

I love coming to brusters I never have any complaints but tonight this employee rubbed me off the wrong way , first the way she answered the intercom was rude like if I was bothering her mind you it was 8:30. I ordered the regular waffle and when I asked her for some snickers mixed in it she told me she had none then asked me how many. After I explained to her that I was never asked that but I guess two. She didn't even mixed the ice cream like they would normally do it but I left it alone. As she was passing me the machine to tap pay she said with an attitude it's not there it's at the bottom but she was facing the machine upward so I couldn't see where I was tapping. On top of the fact that I asked for a waffle I got a cone and her attitude at the end of the night really had me upset. read more

I ordered a banana split to go through drive thru. Aside from the $12.25 price, which is ridiculous, I got home, opened the bowl, and it didn't have pineapples, chocolate syrup, a cherry on top, or a pretzel stick! So disappointing! I will no longer patronize Bruster's! read more

A great variety on the menu and they even have a peanut butter pup cups. This was like the apple pie and ice cream which was nice. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Virginia Beach, Virginia

10.00$ for a cone with a napkin in my ice-cream. Half way through didnt feel like ice cream ... read more

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I ordered a cookies and cream birthday cake here a few weeks ago. The birthday cake icing tasted like toothpaste and was not edible. I called the store and tried to reach out a manager multiple times and no one responded to me. The ice it was suppose to be vanilla and I did not order any thing mint on the cake with was very strange. It was quite embarrassing at our family gathering and decided to stop eating the cake over safety concerns. Very upsetting and no response to from anyone. read more

Not a great experience at Bruster's:( We waited an hour in line, after tip I paid $25.00 for what was about $5.00 worth of ice cream!! I get prices have risen, but these portions were absolutely pathetic! My three scoop cup literally had the smallest scoops, the whole container weighed about 5 ounces (including the cup & lid) according to the website costs $7.50 and a large waffle bowl (four scoops) but only got three and that was 10.00. My order total was $23.25 with $1.75 tip (yes, stupid me left a tip!!!! even after this horrible experience). This math ain't mathin! My order total should have only been $17.50 + sales tax, not $23.25. Actually should have even been cheaper because the waffle bowl only had three scoops and not four (ordered four, got three) I feel completely ripped off all around. Quality, quantity as well as being overcharged. Plus the hour of wait time. This location was understaffed, slow and made drivers get all the way to the window before taking the order which only added exponentially to the queue time! The gentleman working the window clearly had the prices jacked up and wasn't sure what he was doing. All in all this was a huge disappointment!!!! read more

Ice cream was good, they didn't want to do the free baby cones & the short freckled one had the worst attitude, they should get rid of that one... yikes read more

The reason why it hit me so hard even though it hit my wallet so hard? As simple as Cayanne Chocolate Ice Cream! This round I went for a shake and went with a Peanut Butter Parfait for the base... Not a good mix because of straw collapsing so much and you can only suck so hard before you mouth gets tired. Luckily, it was hot outside so it melted some. The main problem was the peanut butter getting clogged in the tubular transportation drain going to my face hole. Other than that, it was tasty! That Cayenne Chocolate though. It was the definition of ice cream insanity! You'd take it with whatever delivery method you prefer, and oh that sweetness of the chocolate... But, wait 10 seconds later, your mouth is on fire!!! Blazin hot... Well, the ice cream is cold. Ahhhh, that feels good! Oh no! More fire! And just repeat that for the entire life of the ice cream. I love the fact this place still draws a crowd. It reminds me of my childhood during baseball season when we'd hit the local spot for a cool down treat. It's special things like that, that hold a certain spot in your mind. I enjoy that. I hope it does the same for you! read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Virginia Beach, Virginia

Quality quality ice cream with great portion sizes ! I'm from New Jersey and make it a point to stop at Bruster's when I come to Virginia Beach. read more

Thought maybe it was just a thing but waited in walk up line for like 20min just to be told They Have no milk to make a milkshake.. Like Huh, ok.. So went back yesterday to try again, Waited in drive through for like 30 min I ly to be told They have no milk Again, At 8oclock on a Friday night, If it's true there's a grocery store Directly across the street.. Very Dissapointing read more

Like the variety but kind of disappointed in the quality of the milk shake. This not my first visit. I've been to the one in Gaithersburg, MD several times also and the milkshakes are great. I'm a creature of habit with the same type of flavors. This location puts a lot of milk and it taste like I'm just drinking milk. Also it takes a while because there's always only on or no more than 2 people in there. No matter the time(during the day, rush hour, evening, etc.). When I go there's usually no line but I still have to wait a while for a milkshake. read more

Yet again, another disappointing trip to Bruster's. The family and I decided to get a treat after dinner. For the third, and final time, Bruster's disappointed. My wife's Cotton Candy Explosion milkshake tasted fine, however, my strawberry tasted like mildew. Even the smell was unpleasant. I returned to the store to swap out for another flavor, yet again, it tasted horrible. Not sure if the 22oz cups (my wife had a 16oz) were once wet and had mold build up, but the second flavor also tasted awful. My one star is strictly because the staff was patient enough to hear me out and made another flavor for me in an attempt to fix the issue. I will not be returning back to Bruster's as I expect high quality products in exchange for their high prices. read more

Ever since I was a kid all I knew was Brusters. Still till this day I remember the excitement on my face whenever my parents took me!! NO OTHER ICE CREAM SHOP COMPARES in my opinion but that's just me. I personally always get the banana split. It typically comes with 1 scoop of chocolate, vanilla n strawberry but you can substitute flavors. Im not a chocolate ice cream type of guy so I get (2 scoops of strawberry ice cream, 1 scoop of vanilla ice cream, chocolate fudge, pineapple toppings, strawberry toppings, whip cream, cherry on top, fresh strawberries and last but not least the obvious fruit that starts with a B lol). Sometimes i get the hot fudge brownie sundae just to switch it up every now and then.... Those are my go to choices for that euphoric feeling lol. another ice cream flavor that i tried was the cotton candy explosion, im not really a fan of it but ..................... everytime i want to eat ice cream this is the first shop that comes to my mind ! Be ready to wait a few this place is always busy during summer , cause its just THAT FREAKING GOOD read more

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Three stars for the busted mic that you can not hear out of. My order gets jacked up every time.

When I was growing up, I grew up on this, and Bruster's ice cream and it's variety of flavors have always been there, and it's not just the nostalgia that brings me back, it'll always be the great flavors and different options they have, always go Bruster's read more

I visited this location earlier today for the first time with the husband. We used the drive-thru which provided quick service. I was pleasantly surprised to learn they had graham central station, one of my favorite ice cream flavors. I ordered a cup for my husband and me. The cost was just under $10. The ice cream was excellent--nice chunks of graham cracker along with chocolate. It was so yummy, the husband could not stop talking about it. Worth every penny! read more

Bruster's Real Ice Cream - Remnants of graham central station ice cream - Ice Cream & Frozen Yogurt Near Me - Virginia Beach, Virginia

Real good ice cream done right.. awesome customer service.. great variety One of the best tourist attractions in the beach.. read more

It's a hot Monday afternoon , so what's better than to cool down with some ice cream after work. Not surprising , there's a long line but the staff work diligently to keep the line moving. Unfortunately they were out of waffle bowls so that was a bummer, so I ended up getting a cone in the cup. I ordered the oreo flavored ice cream, but felt like it didn't have enough Oreos in it. It was more like eating vanilla ice cream with one Oreo in it .I was satisfied by the portion of ice cream but would appreciate more of a balance with the Oreos in the mix . I've always been a fan of Bruster's, so I will be going back and try some thing else. Strawberry Cheesecake was on my list of flavors to try. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Virginia Beach, Virginia

Best ice cream in town. But the employees that work there are absolutely terrible. I waited in the drive-through for like 20 minutes and then when I decided I had waited long enough and left the employee was standing there doing absolutely nothing staring at me as I drove by. read more

Love the ice cream but not the 30 minute wait (45 min by the end). Frustrating to see the drive through getting service in 5 minutes. About 20 walk-up customers are waiting that already paid for their ice cream and they keeps taking more orders rather than filling the order they already have. Apparently they won't start any of our orders until nobody is in line to order. I'm sorry I didn't go through the drive through. We realize there may be longer waits due to Covid staffing struggles... there are 3 people working. 1 taking orders for drive through, one taking orders for walk ups and 1 making orders - only for drive through customers. That worker could rotate between or the ones taking orders. Or the walk-up girl could fill orders as she takes them. Some people just let without their ice cream. read more

While I ate every bit of my nutty coconut ice cream , I have to say I have had better. This is a cute drive inn concept, however. They certainly have a following and many people were here purchasing. It's creamy, very sweet, but not as many nuts or flavor as the Baskin Robbins nutty coconut. My sister, Mom and nephew enjoyed their selections ( butter brickle, black raspberry and mint chocolate chip, respectively) The staffing was short tonight and unfortunately it appeared to get the two of them down and service was not so great, but I understand that feeling of not having enough help. I would try again and devour all of what I ordered but not convinced it is the best ice cream. read more

We came here because the hubby wanted a banana split. When we arrived there were sooooo many options and all of them sounded amazing. My husband struggled with what he wanted lol ultimately got when he originally came here for and it hit the spot he said it was "fire" he's trying to be cool. I got the warm cookie sundae it was delicious! We def will be back! It's gonna be a summer spot to hit for sure with the kids. And if you download the app you automatically get $3 off when they scan the barcode. read more

Went tonight for the first time and my ice cream was disgusting. I got a small mint chocolate chip in a waffle cone. The cone was stale and flavorless. The mint was also flavorless. Good portion but very disappointed with the flavor and staleness. Wasted my money on an overpriced ice-cream. Do not recommend waiting in the long line for horrible ice cream. read more

Today was my first time here. I was not WOWED by any means. We got a brownie sundae & for $7, I expected a real brownie. We got a tiny sliver of brownie at the bottom with 2 HUMUNGOUS scoops of vanilla ice cream on top along with hot fudge. The ratio was definitely not sensible. I will not say I won't go back for something else. This visit just wasn't the best. Oh, and no pics were taken because all you'd see is ice cream. read more

Very unsanitary. My 1st time there. No head covering and no plastic gloves. One employee was literally shaking her hair over the counters when she scooped up the ice cream. I paid for mine and did not feel comfortable eating it. Won't ever go back. read more

How could you be disappointed, fresh ice cream. Delicious sugar cones. You get what you pay for. The small cone is plenty for a single serve cone, and the large don't do it. It will melt faster than you can eat it. Service is good, my only disappointment is that sometimes they don't have everything on there menu. read more

Ordered a 1/4 sheet cake 3 days in advance. When I went to pick up order they did not have it. Couldn't find the order for quite some time. Found the order, but no cake had been made. Had to go back 2 hours later, a 20 mile drive, and my order was not correct. They gave me two round cakes vs. the 1/4 sheet cake I ordered, specifically due to limited freezer space. Wording in cake was incorrect and looked like a child wrote it. The only positive of this experience is that the cake was good. read more

After our now third attempt to come here during business hours we will no longer be coming back because the employees pick and choose when they will serve customers. The hours state they're open until 10 PM. We have come on 3 separate occasions including tonight at 9 PM, and 2 other nights at 8:30 and even though we can see employees walking around in the back they shut all of the lights off. Tonight my fiancé waited at the window for several minutes and made eye contract with the employees who didn't even have the decency to come to the window and address him. Reading others reviews I am glad to know we aren't alone but I hope for the sake of this business the managers start taking complaints seriously. Do yourself a favor and visit Lolly's on Euclid or Cold Stone at Town Center. read more

As prior law enforcement, and parent I don't see how making a young girl work by her self alone at night is safe . She's handling the drive through and walks ups all by herself . Yes I understand it's " Winter hours " and not as busy. But at what price do you pay for her safety. Super sweet and nice. And busting her ass to make you money. With today's idiots no way should you leave a female alone at night. Your establishment is not set up like a gas station with bullet proof glass. Wonder why they have it , And you don't ? Safety ! Get this young lady some help , always have at least two employees safety in numbers ! When I was there. 6 cars in line with 5 standing in line at the window. Not fair to her read more

This place is absolutely amazing, the customer service is absolutely wonderful. They helped me find new flavors, that I never knew I would like. They let me try some flavors. The staff was super sweet and professional. I will definitely come back to Virginia Beach, VA. read more

Just drove 5 miles because my husband wanted a banana split and finally after getting there we drove up to the menu and nobody greeted us for at least 2minutes. Finally when they realized we weren't going to drive away the girl came over the loud speaker to tell us that they were out of most it very cream flavors right now. My husband said asked if they could make him a banana split and she said only if you want from these flavors, "pull up to see what they have" they only had like coffee, mint chocolate chip,salted caramel and a couple other non-banana split flavors. How can you not have vanilla? The worst part was the girl acted like she couldn't have cared less. Looked at us like sorry-not sorry! Will never be back!! read more

One of (if not the only) place to get a real ice cream on a hot day! 4/5 stars because the prices are a bit high, and they are usually understaffed, meaning you'll wait in line. They give free samples, and every flavor I've ordered has tasted great! read more

I grew up with High's Ice Cream. It was so popular that it had both ice cream shops and was sold in stores. I guess the last High's, selling Hershey's Ice Cream, I think, has come and gone. I think it was on Portsmouth Blvd. on the Portsmouth/Chesapeake boundary. I miss the real 'High's'. I must admit, though, since I've been going to Bruster's, I've started to miss High's less. I love that their standard and unique flavors are made on the premises. I'm not an extravagant ice cream eater. I don't go for huge sundaes drenched in chocolate and fruit. My choices are simple and my favorite is Banana and Strawberry. I like to do a single cup with this combo. I do a few others as well - Strawberry Cheesecake, Pina Colada, Cookies and Creme, etc.. Love their ice cream and make it a point to pay them a visit a few times a month although they are not close to my physical location. read more

I've been a long time fan of Bruster's! I always get the waffle bowl strawberry sundae, but this time I decided to try the strawberry shortcake. When I inquired about what was in it and was told that it had strawberries (as opposed to strawberry sauce), I was sold! However, instead of fresh strawberries, I got the strawberry sauce that I asked about (I guess I wasn't clear when asking). Anyhow, the sundae was alright...yellow cake, topped with 2 or 3 scoops of vanilla ice cream, whipped cream, and a cherry...kinda plain...I won't be getting this again, though. I know that I can't go wrong with my waffle bowl strawberry sundae with strawberry sauce pecans, whipped cream, and a cherry on top! My little girl got 2 scoops of birthday cake ice cream topped with whipped cream. She enjoyed it. Bruster's is good, but a little pricey in my opinion...even with a $3 off coupon (which you get automatically for downloading the app) I still spent a little more than I care to for ice cream. I'll sure I'll still be visiting every once in a while. read more

Bruster's Real Ice Cream - Strawberry Shortcake - Ice Cream & Frozen Yogurt Near Me - Virginia Beach, Virginia

I would like to start by saying, I gave the manager a chance to contact me TWICE before I decided to post this HORRIBLE REVIEW. I am the "Ice Cream Queen", I was so excited when Bruster's on VIRGINIA BEACH BOULEVARD came back with the Double Chocolate Chuck! I thought I would cry! However, I did cry when I found these plastic, elastic, white strings in my chocolate ice cream! I was shocked and horrified by what I saw! I called Bruster's TWICE to speak to a manager and I left my contact information with Tamara a sales associate! I NEVER received an APOLOGY or a REFUND for my ice cream! Long story short, I support Bruster's ice cream company but please if you love ice cream and care about your children DO NOT TAKE them to THIS COMPANY it is not safe ! I have included pictures, so you have been warned !!!! read more

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