I received a very inflated estimate from another Arborist, so I took a chance and bought an Angies list deal, (200 for 400$ worth of services) and had David Ferraza from Bruno Ferraza tree service come out. David was thorough, courteous and said that although he was booked up 2 months in advance, he would try to squeeze me in in the next few weeks. He called me and said he could fit me in the following week. I was quite pleased to get it done before all the oak leaves were going to land in my yard!
Two days before the work was scheduled, he called me to say he was having problems with his wood chipper and needed to take it in for service. I was disappointed and a little skeptical, but what can you do? Either it was a lie or it was the truth. Regardless, my job wasn't going to be done on the date we had scheduled, so I resigned myself to having purchased another bad deal on Angie's Big Deal. (I have had several of these deals be unsatisfactory.)
He (David Ferraza) called me the very next day and said that he was going to try to rent a chipper and still do my service on the day we had originally scheduled the service. I knew doing that would cost him additional money, and I was so impressed that he went above and beyond like that. I still wasn't sure that it would happen, and neither was he. i didn't hear back from him again on Sunday, so when Monday morning came, i assumed my job wasn't getting done.
He called me early Monday morning, as I was leaving for work, told me he had good news, that he got his chipper repaired more quickly than he expected, and wouldn't need a rental, so could I please leave the gate open so he could do the work? Luckily he did catch me before I left.
I came home and what a difference! David was thorough, left no mess and now there is lots more light in my backyard. I did lose some privacy, but the extra light should allow other trees and plants in my yard to grow. I was sad to lose one of my trees (a big palm that was just too close to the house), but it had to be done.
I would hire him back in a heartbeat and can't remember anyone who communicated as well and went above and beyond the call of duty. So many other tradespeople give you all kinds of stories for why they can't complete the work they promised in a timely manner, but David was telling the truth, and then did everything possible to make sure he did right by me and still completed the job on the original agreed-to date.
I wish I could have paid by credit card-he only accepts checks. At least that's what he told me. read more