1. Brows by Sage

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    Seattle, WA

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    Brows by Sage

    5.0 (1 review)

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    4 years ago

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    Kelly’s Beauty Boutique

    Kelly’s Beauty Boutique

    4.7(95 reviews)
    3.0 mi•Brighton
    •$$

    Kelly is skilled and experienced in her lash artistry, AND is incredibly generous, kind and…read morepatient. She goes out of her way to provide the best customer service for every person. She created a bespoke lash especially for my big day. It was perfect! When I was looking for a lash artist, I did what most people do by looking into this platform, google, busn. website and social media. There's nothing like visuals, testimonies and updates in real time on social media. From her posts, I saw how she achieved the perfect look for every customer's preference and occasion. I had to book quickly. Once I met her, she wasn't just a last artist passionate about her craft, but an expert, a teacher/trainer and a person who deeply cares for others. She's a rare soul. With her Cali move posted everywhere on her socials, she had a transition plan by referring her trusted lash artists. Oh! And who can say "I have an expert lash artists who cares for her clients, will cook your favorite noodle soup and make you the best coffee!" I do! Kelly, Seattle is going to miss you and Cali is so fortunate to have your expertise.

    I booked a new-client appointment with Kelly after finding her on Yelp and reading the positive…read morereviews. On July 29, I was excited to find an opening for July 31. I had recently moved and was looking for a new lash artist I could see consistently and build a long-term professional relationship with. Before booking, I reviewed Kelly's website, Yelp page, and booking requirements. I understood that she had a strict cancellation policy requiring the full appointment price, and I provided my credit card information to secure the appointment. I booked a new-client lash fill, brow wax, and brow tint. On the day of the appointment, my car repair was taking longer than expected, so I texted Kelly to give her a heads-up. She initially said she could be flexible by up to an hour, which I appreciated, while also reminding me of her cancellation policy. As we continued texting, Kelly informed me that she would need to remove all of my existing lashes, even though they were only about a week old. This was not clearly listed as a requirement on her website or booking platform. There was an optional add-on to remove lashes from another artist, but nothing stating that a full removal was mandatory. Although I was frustrated, I was willing to accept that. What ultimately changed the situation was learning that July 31 was Kelly's final day working in Seattle because she was moving to California. This was not disclosed on her website or booking platform. She told me she had announced it on Instagram, but I do not believe a new customer should be expected to search through every social-media account for such important information before booking. People who receive lash extensions are generally looking for an ongoing artist, not someone who will remove their current lashes, perform one service, charge a new-client rate, and then immediately leave the state. Had I known she was relocating, I never would have booked the appointment. I asked Kelly whether she would consider splitting the cancellation charge because this significant information had not been disclosed. She could have charged me for the lash service but waive the brow wax and tint--anything that demonstrated some accountability or willingness to meet me halfway as I understand the value of her time. She refused. I never disputed that I had agreed to her cancellation policy. My concern was that a material fact about her business--her final day in Seattle--was not disclosed during the booking process. Kelly could also clearly see that a brand-new client had booked an appointment on her final day and could have contacted me so I could make an informed decision. Unfortunately, I felt that there was no effort to acknowledge the situation, provide reasonable customer service, or take any responsibility for the lack of transparency. My experience was disappointing, and I feel like taking my money was more important to her than ensuring a prospective customer was taken care of.

    Photos
    Kelly’s Beauty Boutique
    Kelly’s Beauty Boutique
    Kelly’s Beauty Boutique

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    Seattle Brow Bar - me before getting my brows done

    Seattle Brow Bar

    4.6(28 reviews)
    2.7 mi•Downtown

    Unfortunately I cannot recommend this business because the owner shows no respect for others' time…read more I booked a microblading appointment on Dec. 24. More than two weeks before the appointment, the owner texted me asking me to put down a $75 deposit "since it is such a long appointment and when cancelled even 48 hours before it is hard to fill the entire slot." The booking website says all microblading appointments have a 7-day cancellation policy, so I was confused why she was even talking about 48-hour cancellation, but I put down the deposit anyway. I then planned my travels around this appointment, including booking a more expensive flight from New York so I could fly back to Seattle before Christmas to make it here. Come the day of, 1.5 hours before the appointment, the owner texted me that she would be 30 minutes late. Not a problem. But 45 minutes later, 45 minutes before the actual appointment, I got another text saying "Actually" she could no longer make it because she had Christmas shopping to complete. Sadly when both of her texts came in I was already on my way. It was raining hard and I was driving, and I didn't see them until after I arrived. I called her and got to vm. I then texted and said I would wait until 30 minutes past my appointment time. I never got a response and she never showed up. Christmas is not just her holiday, and time is not just her time. If Christmas Eve was a bad day, do not make it available and confirm the appointment weeks in advance. She and I both work in client-facing jobs. If I set a meeting with a client and try to reschedule on short notice but don't hear back, I show up. Her behavior is particularly uncalled for when she charged me a deposit so I would be respectful of her time. The respect was apparently not mutual. I asked her for a refund of my deposit. She ghosted me, and I had to contact my credit card company to dispute the charge. I have not heard a single word from her since the "Actually can't make" text. Unless this sounds like something you want to deal with, take your business elsewhere.

    Service provider sent me a text asking to push our appointment by 30 min. Fine. I get to the…read morelocation and she has me waiting for 26 min with not only zero communication but blatantly ignoring my call and me knocking at the door. Not only that but she also tells the client she was servicing during my rescheduled time that she has a client that shows up 45 min late and sits outside of the door waiting to confront her, instead of being honest about her busy schedule and acknowledging my presence. I tried to discuss my concerns with her behavior privately prior to the appointment and her response was to refuse service and call me condescending. I decided to leave to deescalate and as I'm walking out she decides to scream at me "no, listen to me! Look how youre acting right now". my response was there's nothing further to discuss have a good day.

    Photos
    Seattle Brow Bar - Me after getting my brows done

    Me after getting my brows done

    Seattle Brow Bar
    Seattle Brow Bar - Microblading-- 6 months after

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    Microblading-- 6 months after

    Boss Brow - Top is bare brows and bottom is after microblading

    Boss Brow

    4.9(75 reviews)
    3.6 mi•Lower Queen Anne
    •$$

    I've been meaning to write this for a long time, because my experience with Amy at Boss Brow…read moregenuinely made a difference in my life. Back in 2023, I was going through a really tough time. I was in early recovery from addiction, stressed, and dealing with a lot of heavy emotions. In the middle of all of that, I started losing hair in one of my eyebrows. It might sound small, but when you already feel vulnerable, something like that can hit your confidence hard. I was embarrassed and tried to hide it every day with my girlfriend's eyebrow makeup. After a while, I started to lose hope that it would ever grow back. My girlfriend suggested microblading, and that's how I found Amy. I came across her on Yelp and booked an appointment, but I was honestly nervous going in. From the moment I sat in her studio, Amy made everything feel simple and comfortable. She explained the process clearly, she was gentle, and she's just really, really good at what she does. When she finished, I looked in the mirror and felt relief for the first time in a long time. My eyebrow looked natural and full again. I didn't have to hide anymore. That small change gave me a boost of confidence I really needed while I was rebuilding my life. Now, over 2 years later, my real eyebrow hair has grown back, and I'm in a much healthier and happier place. But I still think about how important that appointment was for me. Amy didn't just do microblading, she helped me feel like myself again at a time when I really needed that. If you're considering seeing her, just do it. She's talented, professional, and genuinely cares about the people she works with. I'm grateful to her in a way that goes far beyond brows. Thank you Amy!

    Amy did my brows and lips and did an awesome job! I researched different sites, and I liked her…read moreaesthetic and I'm so happy with my choice. My brows are perfect and I look alive again with color and definition on my lips. She explains what she is doing and listens to wants/concerns. Good vibes, good care, great results!

    Photos
    Boss Brow - Men's microblading before and after. Natural.

    Men's microblading before and after. Natural.

    Boss Brow - Before and after microblading at boss brow

    Before and after microblading at boss brow

    Boss Brow - Top is bare and bottom is after microblading

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    Top is bare and bottom is after microblading

    Brows by Sage - eyebrowservices - Updated October 2026

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