In town and ran out of my cream. Ran into the store and picked it up. It's a really nice store with some really nice clothes that I usually fin in the U.S. It is nice to be able to come in and feel right at home with finding my things that I use. I love to wander and shop the racks when there is a sale going on. read more

I visited Dublin from NYC for the first time in May to celebrate my birthday so I was already in a Treat Yo' Self mentality but as soon as I stepped foot in Brown Thomas, I knew I was going to do some damage. We visited this department store a few days over the course of our trip. I wasn't sure at first what I was planning to buy but I kept eyeing one of the Louis Vuitton perfumes that I had previously discovered on a trip to Maui. Their perfumes are definitely on the pricey side but the nice thing is they're small enough for carry on liquid limits, they have a magnetic lid, and they're refillable - and the refills are also cheaper than the initial bottle purchase. The amount of times I sprayed that perfume on myself over my Maui and Dublin trips, I was sold - so that was my first add to cart moment. Next, was a belt. I thought I wanted a Gucci Marmot belt but my cousin convinced me to check out the Celine department - instead I went with a Triomphe belt. It's such a classic and timeless design so it was the right choice. And finally - the ultimate big purchase was in the Chanel department. For a long time I have been eyeing the goatskin grosgrain cap toe slingback heels. I have tried them on in NYC before but hadn't gone through with a purchase - until this trip; it was finally time! Also to add, every single sales person that we interacted with was incredibly nice. Elsewhere, designer stores don't always have the best customer service; however, I felt nothing but kindness when I was mulling over my big purchases - which to me were really big. And they were kind enough to combine them into one receipt so I could get the best VAT refund as well so extra thanks to each of the sales persons who helped me. The VAT refund process was super easy too - I just dropped off the completed form with receipt information at the airport and after a few weeks received the credit on my cad. read more

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Yesterday, the last full day of my vacation in Ireland, I went shopping for a formal dress to wear to my son's wedding. I went into this store hoping there would be numerous options to choose from. I also liked the signs out front advertising that there were special deals for tourists. While walking around the store, I got too warm and removed the cardigan I'd been wearing. Instead of putting it in my backpack (I find it easier to carry purchases that way while walking around the city), I carried it. I was immediately looked at with suspicion by the employees I passed, starting on the Floor 1. I sensed that they were even messaging each other about me, assuming I was trying to shoplift (my own 10-year old J. Jill sweater). I tried on some dresses and wondered if someone was spying on me in the dressing room. Unfortunately, I didn't find anything I loved. I was afraid of being stopped and wrongfully accused while leaving the store, so I purposely tied my sweater around my waist instead of putting it in my bag - so it was always visible. Thankfully, I wasn't approached by anyone, but the doorman/security guard (extremely tall man with bright blue eyes) made a point to walk out the door when he saw me coming, and then turn around to look me straight in the eyes as I left. It was a stressful experience; therefore, I would not recommend shopping there - especially if you're a tourist wearing a backpack. read more

My friend and I were walking past Brown Thomas this past week when we were in Dublin, and we couldn't resist stopping in. It's a gorgeous department store, with lovely (and expensive) clothes and purses and shoes and makeup...! Fancy department stores are rarer and rarer, and this department store felt fancy and pretty and shiny and wonderful. I'm lucky to have made it out without spending a small fortune. If you don't feel your pocketbook would be safe if you entered, just take in their wonderful window displays! read more

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Customer service is terrible. The live chat is not helpful. No one seems to answer the phone at the Dublin store, Home Store. After placing an in store order for a very expensive Home Store item, I noticed on the receipt that the employee ordered the wrong piece, the wrong size and in the wrong color. I've been trying for 3 hours to cancel the order (as it hasn't been delivered yet NOR has tracking been provided). I would recommend staying away from Brown Thomas Dublin. read more

Gucci: My first destination and was helped by the sweetest woman, Asian woman, she was so helpful and polite, did not catch her name. There was a red-head that was absolutely amazing too and cannot go wrong with the cream of the crop, Johnathan, manger of Gucci. He was the absolute best with giving me so much knowledge of what to do and where to go in Dublin and surrounding cities. Did most of them in his list and wish we got to do more of his recommendations! Saint Laurent: Wonderful and helpful staff and so much knowledge on savings overseas compared to the states. Love it! Chanel: Loved loved loved my assistant who informed me on so much of the leather quality, colors, makes, models, and the hold nine yards. Make my first purchase with them memorable. Wish I got your name. Main Department Store (Brown Thomas): This Christmas department on the top floor was absolutely fun! I felt like a kid in a candy shop! I saved so much money buying my goodies here than back in the states! I highly highly recommend this department store for Christmas shopping YEAR ROUND! P.S. Be sure to get your Duty Form for each purchase that is signed, stamped, and your two receipts you did per purchase. read more

I have noticed the change here the past couple of years. Hands down, the customer service is very friendly when you ask for help. Hospitality here is wonderful. You will not be bombarded with sales personnel and this is a nice feeling. Many options for designer goods. If you are visiting from America, not as wide of a selection as you would imagine from Bloomingdales or Bergdorfs. A great place to purchase fragrances and high end fashion for special events. You can tell the changes since the pandemic here and it does not feel as luxurious as it used to. I really miss when the Laduree cart was here a few years back. read more

Shopping in Dublin is either cheap or expensive. I wasn't able to find middle ground so I picked this place. If you're flushed with cash, this is the department store for you. It's basically Neiman Marcus/Harrods. Don't be that tourist like myself that didn't check the weather and has to buy a jacket. read more

Place stunk of shite. Supposed to be a luxury department store, was nothing of the sorts. Asked to try on a pair of louboutins a was told my feet were 'too wide' and that only someone with a slimmer figure could wear these. I told them this was a breach of my rights and I have the right to try them on. They reluctantly gave the shoes to me. I tried them on and when I stood up, the heel snapped and I fell. Humiliating moment for me! They tried to contain their laughs and told me that louboutins are designed to carry the weight of an ordinary sized woman. I rushed out in tears. This customer service is disgraceful and should be talked about more. I have body dysmorphia and this scene severely triggered it. In a state of panic, I ran to boots and bought laxatives and downed them all. Never shat so much in my life. I felt better after, but I'm still insecure and what they told me that day in Brown Thomas, will never leave my mind. Thanks for basically calling me a fat bitch. Reported this to the authorities. Will be getting information soon.. nice try! read more

I stopped years ago, looking for high end men's clothing. I ended up buy a Bvalgari watch, and several clothing items. never been to any store in the US, that had as many "top end" clothiers under on roof. and their jewelry department was just as good, including prices that were reasonable! Example: Cruise ship Bvalgari (27k) best price for suite guests Browne Thomas exact same watch (17k) + duty read more

This store has it all. Every name brand that matters. Beautiful products, well presented, trained professional staff. I was upstairs shopping, wanted to rest a bit. Went downstairs to cafe for a cup of tea. The security guard noticed I had been sitting for a couple of minutes. I saw him go get a server for me. Highly recommend you stop in for a treat. read more

Brown Thomas is a department store that specializes primarily in the luxury brands like Chloe, Chanel, Louis Vuitton, etc. The inventory is actually not quite as large, as, obviously Harrod's in London. I had spent three days at Harrod's so Brown Thomas actually felt small in comparison. This store closes really early. 20:00 (8:00pm) everyday except Thursday. The boutiques don't have that much inventory. The men's department didn't even have a Salvatore Ferragamo to my amazement. The staff here are generally pretty nice though. We talked with some Chanel staff and some makeup women. The shoe department had some good brands, like Christian Louboutin, Tory Burch, Michael Kors, etc. But overall it still felt really small. Ireland literally has no other department store like this, and there isn't even a standalone Burberry store in Ireland. So if you're in Ireland and you absolutely need designer goods go to Brown Thomas but otherwise I would do my shopping in another European city. read more

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Beautiful mall with all the high end luxury brands! Sales people were courteous and kind! Definitely worth going for shopping!

Brown Thomas, that beacon to Dublin's moneyed classes, is located on Dublin's Grafton St, and is surely the country's most famous department store. These days, I would only ever consider entering the shop if I had to buy vouchers for a present, as I find all the upper-class nobs who shop there abhorrent to my constitution, and even if I didn't, the only thing that I could realistically afford in there is coffee, and only just about at that. I must disclose at this point that there is a reason for my deep, underlying antipathy to the place. You see, for a very brief period of time - a couple of weeks one Christmas - I attended the department in a professional capacity. That's right, I was one of those perfume promotions people - squirt squirt. Day after day, I would stand at my allocated position in the shop, hassling passers by to try the vile smelling perfume that I was endeavouring to flog. People would ask me directions to areas of the shop that I was wholly ignorant of, and give me withering looks when I professed said ignorance. Hour after hour, girls in Ugg boots and tracksuit bottoms, or just in their Loreto uniform and deck-shoes, would traipse around the shop, twittering their vacuous chatter. And is there any class of individual more petty than retail middle-management? The wan that I worked for was a right bitch, a power-drunken harpy so she was. I have to say that the my brief stint working there was very instructive as to the upper-middle class mindset, with particular reference to the social phenomenon of conspicuous consumption. There was this one perfume we sold that was uber exclusive: Armani Privé, a private range of perfume sold only at a limited number of stores. The perfume was eye-wateringly expensive as a result: €200 for a 50 ml bottle. One of the lads estimated that it worked out at roughly €2 a spray, so he got testers of all the bottles in the range and gave himself a thorough dousing in them. "Mmm, smell me, I smell like seventy-eight euro!" (yeah, I guess there were some fun times there, too). But the thing about this fancy perfume was: it did not smell good. It didn't smell rank or anything - one smelled of black pepper and another smelled like church pews, and I can't remember what the others smelt like. But they definitely didn't smell like €2 per spray should smell like. Nevertheless, this stuff sold like hot-cakes. People were falling over themselves to pay €200 for this gammy perfume. This made me (a man who owns one bottle of aftershave from about 2003 that is never worn) seem like some sort of fragrance svengali, selling bottles left and right. There is definitely a market for selling the emperor's summer line of textiles to these people. read more

Brown Thomas - Department Stores Near Me - Dublin, D

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I bought a Palm Angels hat from the menswear section and Gavin did not remove the sensor from the hat. The alarm went off when I walked out and I asked the person at the front if I needed to go back for something and he no, you're ok. So I did not even think to look at the hat until it was too late and I had already left the country. As a result, I attempt to call the menswear section to figure out a solution to the problem and no one has answered the menswear phone. I was 'transferred' 3 times and after awhile, the call hung up. For the amount of money customers spend in your store, you would think you would be more cautious of sensors on clothing and your customer service in general. Now I have a 200 euro hat that I cannot wear with no solution in sight. read more

Brown Thomas - Sensor on hat. - Department Stores Near Me - Dublin, D

If I was a Rich Girl.. Na, Na, Na, Na, Na, Na, Na, Na, Na, Na... Yes, Gwen Stefani song comes to mind every time I step into this department sure... It's the Harrods /Selfridges/Bloomingdales/Nordstrom of Dublin! Oozing with high end designer brands, every corner just says Come to me... Take out your credit card and just buy me! This store often holds high profile make up/cosmetic events, with fashion shows also a fixture on their calendar. The department store has everything covered including a cafe, restaurant and a great homewares section which I love. The staff are always well presented and the customer service is second to none... The customer is at the heart of what they do! My favour sections, the handbags, the shoes and then my older more sensible side, says the homeware section. They have a loyalty card scheme but my god, can't even imagine the amount of euro's you'd need to drop in here to really get anything significant back. I've been buying cosmetic products here for wine and still only have €2.30 built up... But I'd say for those whom money is no object, like the lady who couldn't decide on her new miu miu bag so she bought both! The restaurant is a nice place to come to after a little crazy day on Grafton Street and a little treat, a nice glass of prosecco or champagne here can be enough to put the cherry on top of your day! read more

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Brown Thomas has been Dublin's leading top-end department store since it changed owners in the 1970s. Known for selling designer name brands such as Gucci, Hermes and Louis Vuitton, it caters to a higher class clientele. It's also a popular destination for tourists because it's recognized as being Ireland's luxury retailer. Like other department stores, Brown Thomas is a lifestyle store with its cosmetics and accessories on the ground floor and its clothing, shoes and fine jewellery on the others floors. It even has specialist wedding consultants if you want to plan a lavish wedding. read more

Brown Thomas - Photo by Alexandra M - Department Stores Near Me - Dublin, D

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A long time ago I used to work for Brown Thomas (as a student making some beer money). Not much has changed from then until now. Sure, the move departments around every few months but the same prices remain. I think their 20% loyalty day is proof that they are way overpriced. The way I see it, the wealthy continue to flock & spend plenty while the not so wealthy continue to spend their hard earned cash just so they can feel like they belong. They sell pretty much everything, from Armani Suits to Tiffany bracelets, they stock it all. If you can't get it in the store they are usually very good at ordering from one of the other stores in Cork or Galway. In fairness to Brown Thomas, they are everything that Grafton Street should be - I am sick of all the mobile phone retailers and fast food joints on the street - its our main shopping street! I do love browsing around & taking note of things I like, just so I can look for them cheaper online. Tip: Dress appropriately when entering the store, if you fail to do so you will be tailed while you explore the candi store of the rich ;0) read more

Brown Thomas - Department Stores Near Me - Dublin, D

Brown Thomas, or Bt's as most locals call it, is a great department store. You're not likely to pick up a bargain unless it's sale time, but it stocks really good quality stuff - like the best in make up, clothes, handbags and shoes. They have some high street names like bertie and mac, or more upmarket brands like chanel and louis vuitton. I go here for make up and the odd time for maybe some clothes, but mostly I love a good browse. read more

Brown Thomas - Department Stores Near Me - Dublin, D

Brown Thomas, or BTs, is traditionally known Dublin's plushest department store on Dublin's plushest street. It is the place where 'classy' celebrities launch their products and Dublin's elite purchase their threads. In pre-Celtic Tiger days, I imagine it was the only place in the country where certain international designer labels could be purchased (legally). It still clings to a sense of olde world 'politeness' by having elderly men in suits hold the door open for shoppers. As well as designer clothes, it also sells high-end cosmetics, make-up and perfume. It is posh and pricey but it has never pretended to be anything else. read more

Brown Thomas - Company website - Department Stores Near Me - Dublin, D

The ONLY place to shop luxury in The entire country of Ireland. During my experience of September 2019 the inventory was horrible! There is no Dior at the store (FYI), Louis Vuitton didn't have anything that was popular (cles, Pochette, car holder, toiletries etc.) in stock and Hermes literally had no bags in stock. Only display pieces that aren't sellable, so of course no Birkins. All of the sales professionals that I encountered were professional. Giving this place 4 stars because of the lack of items unfortunately read more

I dont know many people that can afford to shop here but it is the top of the line Department stores It has the top top major brands and is in the top tier as a Bergdoff Goodman It is clean and merchandised very well and in a great location in central Dublin If i am there again, I will wait until there is a sale read more

Huge disappointment. Bought a jumper for a gift and arrived home only to find out that the paper tag with the band name had been removed by the sales person at the cash desk. Too late to drive back, as it was a birthday gift. Apparently they do this with all products in ladies department. As they "got scanned upstairs" and then got thrown away. Ladies staff behaves like they own the shop :p They look down on you with judgment. (Man staff is very friendly and attentive). They don't accept returns, only exchange or store credit. Sale products can be only exchanged for other sale products. I much prefer Arnotts. Will not return to BT soon. read more

Check out 3rd floor restaurant by Johnnie Cooke, must try Crab salad and calamari, sourced from South Africa, lightly battered, with a smart kick of spicy red sauce, the flavor of roasted garlic sent me to paradise, devoured all the cloves of garlic since I'm not kissing anyone soon (to my best knowledge ) staff Gabor answered my question about Johnnie Cooke and history, definitely will be back for afternoon tea with my bffs (need to reserve ahead for party more than 2) don't know if any guys like afternoon tea read more

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Errr.......I do like Brown Thomas, mainly for the make-up sections because I've a difficult skin tone to get a matching foundation etc, but it does have a lot of faults. 1. The prices of everything in there are marked up by faaaaar too much. I was horrified to find a bag that's been on my wish-list for a while marked up to well over 300 euro when previously when I saw it in Harrods (my friend works there, my student budget only allows me the train fare there) it was only a mere £140. Yes I know there's an exchange rate and what not, but surely it's not over double the actual cost of the bag?! 2. When you're on the ground floor or in the men's section, the staff are lovely and very helpful. It's just when you get upstairs to the women's section that they start to turn into.......... unjustly snobby little bitches. That was the nicest way I can put it. I recently went up to research some tailored jackets for a summer assignment (cruel cruel lecturers). Now in the past when I've needed to do research it requires strategic planning for the most part but in general most of the stores are fine with it. The kind people in Liberty on Carnaby Street even showed me the new stock and some very exclusive vintage pieces that weren't on display. Anyway, when I enquired about the price of one jacket, I was greeted with a curled lip and a slight sneer and the following conversation the followed. Me: Excuse me, I was just wondering about the price of this jacket. ESA (Evil Sales Assistant) : It's on the coat. Me: .......It's not.....((That's why I asked you)) ESA: *sigh* Well it's very very expensive Me: I know that but it should be reduced seeing as it's a very old collection. ESA: I think it could be a little out of you price range and it is this seasons collection. Now anybody who knows me will know that I was absolutely all fired up and itching for ......a heated debate. Me: Oh really? Funny because I'm a fashion designer and I worked at this designers past two fashion shows and I didn't see any of this work......except about two years ago...... Oh well I guess I'm not going to be able to find anything decent to wear for when I go meet the Princes to play polo.... She lies, I lie. read more

Ok, so it may sound a bit harsh giving it two stars, but what can I say? Maybe when I have enough money to buy at least one item at BT then I may up my rating a bit. The main thing about Brown Thomas is the way everything is so ridiculously overpriced. Their clothes are beautiful, well at least some of them are. But you have to steer clear of the floor with a load of Juicy Couture velour tracksuits that will set you back over 100 euro! Is there really something to be said about quality of clothing? It seems just because they're Brown Thomas that they can hike up the prices of everything. Every time I have gone, I have always gotten dirty looks from middle aged women that walk up and down the aisles and stroke faux fur coats longingly with their six inch talons (sorry, I mean nails). Of course, maybe I'm just being stereotypical but they all tend to look at you as if to say, "What are you doing here? You don't have enough money to buy any of our stuff so get out!" Well, excuse me! I'm not poor, I just can't afford what Brown Thomas have to offer. The only thing that stopped me from giving Brown Thomas one star is the fact that I love visiting near Christmas time because you get a great vibe from the place. If you ignore the dirty looks and just visit so you can soak up a Christmas vibe, you might just like it. read more

Restaurant upstairs is over-rated! Couldn't make a decent expresso :( Fishcakes should be called potato cakes :( Where is the fish???? :( Three very different icecream flavours and all bland and too similar :( Three sad people sitting at the table means three sad faces :( :( :( read more

Isn't Brown Thomas the best shopping place you ask ? Without doubt it is ! So many famous brands, so many great products, such gentle people, so many things to say about this place... I need to focus on a few of them. What are your favourite cosmetic brands ? For nails : Dior - always has amazing colours which last forever. I love the electric-pink, the glittering-black, the inky-blue. Advice : apply some top coat ! For lips : Dior - has what I like to call "Hollywood lipsticks," warm, full of passion and glitters ! Advice : use a lip pencil to have a longer lasting colour. For eyes : Nash - has a range of eye-shadows which will drive all the boys completely mad ! Advice : some of the colours match Dior's nail lacquers, check it out. For eye-lashes : Dior - again, I know, but a good mascara really makes the difference. Advice : Dior Extase is my favourite at the moment. For skin : Lancome - has great bronzers and terracota. Advice : the asymetric brush for bronzer application is really the best I have ever used. What about the people from the cosmetic brands ? To be honest with you, my heart beats for one person. He is unfortunately not working for any of the brands cited before. His name is Michael and he is working for BeneFit. He figured me out right away and enhanced the best of me ! Take an appointment with him for a make-up tutorial and you will get out of the place enchanted and relaxed. He is the sweetest and most gentle male make-up artist ever ! What are your favourite shoe brands ? My first favourite shoe brand is Manolo Blahnik. The designs are modern and classy. Advice : the new collection is out and shows some magnificent pieces. Come over to the shop, admire and try some of the very trendy and unusually shaped heeled shoes ! My second favourite shoe brand is Jimmy Choo. Always fun and comfortable, I have nothing else to say. Advice : try the wedge heel ! What about the people from the shoe brands ? I shall answer the question. Feel free to go to Manolo Blahnik's space. The people are so attentive and caring. Just go there and talk to them, you will not want to go anywhere else. On top of that the niece of Manolo Blahnik, whom I met recently during the launch of Manolo's new collection at Brown Thomas, is the perfect Ambassador of the brand, gorgious, incredibly tall, and generous. "I am hungry... But before I would like to go SPEND some quality time" says my best friend. What about going to Brown Thomas ? XD read more

The sales can be really good here for menswear. Underwear in particular. I'm a designer underwear whore but a thrifty underwear whore. I would never pay €30 for a pair of boxers. I would however pay €15 if they were Dolce & Gabbana. When it is not sale time there is no hope in hell of me spending my hard earned cash on really overpriced designer brands. OK for example. I moisturise with Clinique M Lotion. In the airport you can get this for €18. In Debenhams and Arnott's you can get this for €28ish. In Brown Thomas the last time I checked it was a little over €30. Generally any fragrance, make up or mens cosmetics are more expensive than Boots, Debenham's or Arnott's. If you need to use the toilet whilst you are in town and like me are totes OCD and the thoughts of using a public toilet brings a tear to your eye then head to Brown Thomas. The toilets are SPOTLESS and constantly monitored for cleaning. I know this might seem weird to mention in a review of an upscale department store but all you fellow OCD sufferers will appreciate this piece of information. So to sum it up. Come here to relieve yourself. Come here for the clothing sales but unless you earn a bejaysus load of money don't come here to shop..... read more

One word: FANCY! A few more words: Love this store because it reminds me of Bloomingdales or Nordstrom back home - it's the next best -expensive- thing! I enjoy browsing the fragrance and make-up section and the awesome shoe department; but, I recently discovered the Sandro line and bought two dresses on sale; so, that keeps my interest as well! I also love the housewares department as I follow my nose to pick up a few boxes of Nespresso coffee a la George Clooney! Yeah, skip all those ordinary clothing stores on Grafton Street (except Ted Baker and Zara) and head to BT. It's a guilty pleasure on a weekend afternoon even if you don't buy anything. I love it from the 'over-the-top hat' as I enter to the 'shall I purchase just one treat'? upon exiting... Every cosmopolitan city should have a fancy store like this... Wrap it up - I'll take it! read more

Enter THE MARVEL ROOM. Marvel at the marvelous marble staircase, the majestic chandeliers and the magnificent menagerie of Jo Malone perfumes, hat pins more pricey than your Micra and French macaroons that resemble precious gemstones. Recession? I'm sorry, I don't understand your strange words. Let's follow the winding steps down into men's wear -why this carpet is so plushy it's like walking on clouds. My, isn't this impressive? There's a Tom Ford suit for €15,000 and wouldn't this €300 silk Valentino tie just set it off? I wonder if they have these €250 Se7en Jeans in my size? Let's ask this stylish employee: "Em, excuse me? Do you have anymore of these in a 32" leg?" "All our stock is out" "Right...what about BT2 would they have it?" "I doubt it" "Could you check maybe..?" ".............*sigh*..... One moment. *tap,tap,tap,tap*..........No, same as us" "Oh, alright, thank y-" *Turns away* "What a nice guy". Ok, generalizations aside, Brown Thomas really does fit every sterotype of snobbery you can imagine. Thing is, if I was rolling in money, I would probably buy all my clothes here. It's a beautiful shop, full of quality designers with many unique labels and styles that you will not find anywhere else (except Harvey Nicks). But when the price of a D&G jacket equates to your entire bank balance, it's easy to be resentful. I will say, however, that the cold, bitchy attitude displayed by some of the staff is unforgivable, particularly in a place with such apparent high standards. I can guarantee you that the next time I decide to depress myself by browsing clothes I know I can't afford, the first person to snub me is going to wish they'd smiled. read more

Part 1: So the toilets in Brown Thomas are probably the main reason the store gets as much foot traffic as it actually does. Because these toilets are without sounding hyperbolic, the most incredible place on Earth to take a shit. If you see people sifting or browsing through jumpers and jeans, they are really biding their time until they get a clear chance to walk to the toilets and take a 15 minute long crap. I berate friends who go into McDonalds on Grafton Street to use the toilets, when Brown Thomas is just across the street. Honestly, when I discovered these toilets, my view of the world changed completely and I now understand why the Ancient Greeks put so much emphasis on egestion as a luxury. Seriously, Brown Thomas changed shitting for me forever. Culturally, it has changed shitting forever. It also sheds a lot of light on the name "Brown Thomas". Surely it is a brilliant euphemism hiding in plain sight. Oh BT, I can't tell you how many of my own Brown Thomas's I've let go over the years in your Heaven scented bathrooms. Please, never change. Part 2: People who shop at Brown Thomas tend to be incredibly pleased with their lives to a depressing extent. These are people whose lives have now become static and no longer feel the desire to spend their money on adventurous things. They now settle on hoarding excellent consumer goods in order to steadily and unnecessarily upgrade their no longer nomadic lives. The department store itself is quite bland, the staff seem to be on edge (I've heard the management are quite demanding) and during any sale season the customers will be frigidly and unhappily flinging their way through assorted tops and shirts hoping to rekindle their love of life through egyptian cotton and super 120 wool. With Brown Thomas you really only have two...hmm maybe three options for fashion 1. Chic (The Kooples, Prada etc.) 2. Overbearingly Boring (Ralph Lauren, Ted Baker etc.) 3. Genuinely Distinguished (Duchamp, Eton etc.) The times I've bought from here have always made me feel a bit like an awful human being, like I'm doing something horribly wrong with my life, like I'm damaging the world in some irreversible way. I think I'm just going to do my shopping online from now on, to remove myself physically from the shopping experience as much as possible, reducing my chances of experiencing genuine trauma. If you see me slumped outside of Brown Thomas at the Wicklow Street entrance foaming from the mouth, just know that I've had some sort of genuine crisis and please bring me to a safe place like TK Maxx where I can slowly regain my sanity. read more

I'm not as wild about Brown Thomas as some of the other reviewers... it being the number one store in Dublin for over-priced designer stuff, but then sometimes you just want a little luxury.... I sometimes voyeuristically visit the Shoe Rooms, but I haven't yet brought myself to pay the exorbitant price for a pair of shoes there yet, and I often find the buyers are BT play it safe rather than looking outside the box for new and interesting designs. As a result you can often get the same thing in Barratts down the road for less than 20 quid. I do tend to buy make-up there though, as I did yesterday when I went to the Benefit counter for some concealer. The girl was really helpful (as indeed I find they mostly are - except for the woman at the Shiseido, who I wrote a complaint letter about!) and convinced me to buy more things than I had intended (that's probably bad)... but here was I wandering around thinking one concealer was enough - time will tell if it was worth it. And see, because it's me I feel compelled to tell you about the toilets - they're quite nice - up right at the top by the restaurant, probably to try and deter the riffraff like me from using them. The products there are good quality and I've managed to get over the slightly see-through doors. However they are popular so you'll end up queuing on a Saturday (4 out of 5 golden toiletbrushes). Anyway in summary BT is good for name brand "safe" style items, but I don't think it's a shop for the adventurous or people who play with fashion. read more

BT as it is known by the locals is like the Irish Harvey Nicks. You won't come here with your minuscule budget only to be disappointed but if you like expensive, shiny things in nice packaging then this is the place to come or so I thought... Usual cosmetics stuff on the ground floor and standard prices here. Some niche brands available too so if you struggle to find something you love, then it is worth trying here. This visit I didn't make it past the ground floor as I popped in for a quick wander and to check out the make up. I then got distracted by a pale blue beacon of gorgeousness - the in-store Tiffany concession. I did wander in for 'a look'. I had purchased a Tiffany heart bracelet in Boston, lost said heart in San Francisco so it seemed only right I had a little look. Turned out they had my bracelet, right size and dimensions I was looking for and once it had been slipped on my wrist, there was no way we could be parted. So, after an initial browse, squirt of perfume and distracted by pale blue signage, I wandered out, the proud owner of a new replacement Tiffany heart which was cheaper than the UK. Lesson 1 - don't assume BT will actually be more expensive because it is not. I was also given the choice to pay in Sterling or Euros as I had a UK card so I saved on the Sterling. The lady who served me was lovely - the full on Tiffany experience even in a concession so that was lovely to see. So next time I'm in Dublin, I may well find myself heading to BT for some Tiffany time. And if I can resist the Tiffany lure, I may well even make it beyond the ground floor. read more

I feel like some of the previous reviewers don't seem to get the concept of a luxury department store. Calling things "ridiculously expensive" and everyone who shops in there "snobs" and then proceeding to give two stars to BT because of it doesn't make sense to me - you walked into a LUXURY department store. Did ya really think you'd be able to snag a pair of Armani Trousers for €50? Brown Thomas does what it says on the tin. It sells luxury goods at the prices that they usually come at. Yes, they probably mark up the prices by a few Euros but let's face it, we're on an Island and BT is the only store in this country that carries anything from Chanel to Tiffany & Co. to Prada, so it's no wonder they do. From all the High End Cosmetics Brands to Bed Linen designed by Diane von Fürstenberg to a new pair of Louboutins - Brown Thomas is your one-stop shop for all of it. Staff is usually friendly, although I think the girls at the Makeup Counters are usually a tad bit friendlier than the rest of the floors. Usually very helpful, happy to do free mini Makeovers and give out samples. BT has three floors and quite a big (albeit a little maze-like) men's section on the ground floor. read more

Ok, I'm well aware that everything in Brown Thomas shops are soooo expensive! But I can't help loving the place. It gives me this lovely feeling of decadence everytime I walk in the door. Especially when the lovely gent in the 'top hat and tails' opens the door for you with a smile. And let's face it, we all need that little contact high once in a while. The girls at the make-up counters are really friendly as well, when they're not overrun by customers. Favourite counters would have to be Benefit and Bare Minerals (yes I know the Bare Minerals counter is in BT2 in Dublin but it's still the same shop). I've had some great chats with the women working at those counters and they are more than willing to help you try out products that you might not be familiar with. I've never bought any of the clothes so I can't comment on what the customer service is like in those parts of the shop but I have bought lingerie there and the women in the lingerie rooms are simply awesome. They'll patiently help you figure out your shit and aren't the least bit pushy about getting you to buy something. And you just have to LOVE their Christmas window displays as well! read more

The worst click and collect service I ever experienced. Waiting over a month for my purchases that were to be Christmas presents. I am extremely disappointed with the lack of customer service, received no updates about my order and no reason or apology on why it was delayed. The only update received as of today was that my order was unidentified by An Post with no apology or offer to make good their wrong. Further it makes no sense as I had selected click and collect so not sure where An Post fit in. I will never again shop in this over hyped and over priced store. read more

This review goes in particular to the staff working at the Manolo Blahnik's boutique. Extremely helpful! In overall, BT is certainly the most famous fashion boutique in Ireland, but we are still far from a Harrods for instance. Nice to see boutiques such as LV, Gucci, Dior, Prada, Tiffany, etc... So again, and I insist on that, my 5 star rating goes to the staff working on the Manolo Blahnik's concession staff. For BT itself, I would range it in between 3 and 4 stars I guess. read more

A beautiful, classic european department store in the heart of Grafton street. We came for the Christmas tree lighting and had a celebrity sighting! All the brands you'd expect and then some. You cant miss BT, so stop in. read more

Some people might mike Brown Thomas for the bags, shoes etc but I am much happier on the 3rd floor surrounded by the kitchen aid appliances, gadgets and so on. I specifically went in to pick up a Kitchen Aid processor as it was on sale and cheaper than Harvey Norman so don't automatically discount BT's because you might assume its too expensive. They have a wonderful selection. Lots of staff running around and takes some time to flag someone down. Aside from the 3rd florr, ground floor cosmetics, perfumes etc. They stock some harder to find brands but not quite as miche as it could be (still very much high street names that you can find anywhere). read more