This is a grocery only Dunnes Stores. I've worked near within walking distance of this shop for…read moreyears and have never before so consistently received terrible customer service in the one shop from multiple staff. Why do I continue going? Well, because it's the closest to me and the price is reasonable. But I've finally decided to stop going there and have started making a much longer trek to Aldi on Parnell St.
I generally think Dunnes stores is reasonably priced, well laid out and well stocked. The staff are fairly consistently ignorant. It's an impressive feat that this seems to run through the entire company, from managers to checkout staff, in every county of Ireland that I've been in one. For weekly groceries, this doesn't bother me, I'm just there to get my product and get out. However, for my daily lunch, I just can't take it any more.
Main complaints for the North Earl St Dunnes:
1. Staff on the Deli don't know what the price of the sandwiches are. I've been ordering the same meat-free sandwich for probably 1 year, and the price seems to be completely dependent on who is serving me. When I point this out, I usually get into a brief argument before someone more senior explains to the confused staff member that "eggs aren't meat".
2. The checkout staff are the stupidest, most unfriendly, ignorant bunch of twats I've ever met (apart from one or 2). They don't look at you, continue chatting to the staff member next to them refuse to accept slightly old looking notes. And (this seems to apply to all Dunnes Stores), they ask you to sign the customer copy of the receipt when getting cash-back!! Why do they do that? It's normally the other way around, if at all. Why do I need signed proof that I received the money? I've never seen it anywhere but Dunnes, and it boggles my mind. But maybe I'm missing something.
3. The queues are ridiculous at peak times and I've seen staff just hanging around at these times, when they should be on the checkout, or better still, replaced by self-service checkouts that aren't stupid, unfriendly, are more efficient and don't go on strikes from their jobs that need not exist in the first place.
Finally, the bread is always slightly hard and the ATM works only 50% of the time.