Excellent breakfast - I enjoyed eggs Benedict with proper roast ham, baby spinach, and garnished with pea shoots. My husband had the mixed grill. We each had a cappuccino and I had a raw juice with ginger in it. The host saw we had a baby and let is go to the front of the queue. BF baby was also very comfortable. My only feedback is the juice for €5.25 could have been €3.50. I am quite certain water was added to the freshly squeezed juice as I juice at home and it's a different consistency. read more

Brown Thomas - Sinfully delicious eggs Benedict. I'll be back for these - Department Stores Near Me - Dublin, D

Brown Thomas is the designer store of Dublin, so if you want to buy Chanel, Prada, LV , high end make-up and clothing then this is where you get it. The staff are REALLY pushy, and if you stop at any of the make-up counters they come and attack you with there recommendations, trying to fish every last penny out of your wallet. The clothes are mature, not really aimed at young people but more so the middle aged and older group who have a lot of cash to splash. The only time I ever come here to buy anything other than make-up is the Christmas sales where you can some fabulous deals and discounts that are much reduced from the normal price. But of course it's super crowded. Overall, pushy staff, expensive high end designer goods and packed on weekends. read more

Generally the service I get in Brown Thomas is pretty excellent but it only takes one bad experience to sour that. I bought a handbag and upon searching later realised I got no receipt. I called the shop and was told if I called in they'd give me another. I popped in and had to wait for a manager to come over. I know it was last Saturday before Christmas but she was in a baaad mood. She asked me how I paid, in cash, and then I pointed out my loyalty card was in the bag and wouldn't that show the transaction. "It's not registered" she replied abruptly and proceeded to issue my receipt in a frosty silence looking like I'd just punched a kitten. "Thanks!" I said cheerfully... to the other very nice lady who had assisted me on the phone earlier... read more

Points for Laduree Macarons and a MAC Studio. However, that's about where it ends for me. A lot of the stuff is very highly priced, staff are few and far between for all the customers wandering around, and it is so packed with people that it is difficult to move around without bumping into someone! The MAC Studio was rather chaotic on the day I went. Fortunately I am very familiar with MAC products and was just in to purchase another pot of my favourite eye shadow (Naked Lunch), but for those who are not as familiar, getting help was very difficult. In contrast, the Laduree Macarons counter was calm, not crowded, and it was very easy to get help. I didn't bother with any other part of the store because it was just packed and I had already had my fill of poor customer service at other stores and knew I had hit my limit for the day. The macarons were my consolation prize for my suffering! read more

Be Warned! You cannot return sale items and get a BT Gift card. You must exchange the item for another item within 14 days for the exact amount or more. Stood at a cash desk as the staff informed customers trying to make returns - a lot of shocked reactions. As the shop is closed over Christmas - be careful - as the 14 days go by very quickly. Horrible pressure running around the shop trying to find an item for €75 - as your time is ticking!! Shame on you Brown Thomas! read more

BTs, fancy or wah? They actually used to have one of the best electrical departments in the city that sold TVs, stereos etc at the same price and sometimes cheaper than your DIDs and Harvey Normans. It's a shame they closed that down. It was good value. During the good times when I used to use Clarins, I would buy it in here as (again) it was cheap as anywhere else in the city for that brand, but BTs would also have the great free gift offers that were exclusive to them. Sales can also be good here, if you have the planning and patience for it, which I don't. There's a pre-Christmas sale that they do where there's 20% off most things, but you needed to be invited to get in. If you have a BT store card or credit card, you should get one. But they wont have MAC or the brands you'll probably want the discount on... that's my abiding memory of that sale. It's nice inside, but do they need to have the Christmas decorations on sale already? It's only August for flip sake! That said, their window displays at Christmas time are worth a look. Today we were in buying a Nespresso machine, but I'll write another review for that. read more

It's quite hard to rate a shop that you can't really afford to shop in. However I have been here when my family was visiting from Denmark and I find it a bit amusing that in most other large cities high end luxury brand will have their own shops and I supposed they do in Brown Thomas as well however it's all under one roof which of course makes it easy but it feels less exclusive and a bit like a mall. Of course it's nice and clean and the decor is beautiful! read more

Good place for spoiling your self. However, what i dont like is the small collection of brands they have, and they only have few with small collection like Hermes, chanel, tiffany&co, muimui and Lv boutique and then few brands in the middle but I never went for something and found it ! it seems people here Dublin dont shop a lot. Also I have to mention the Chanel staff there are very rude and dont know how to deal with customers!! I hate going there and I prefer to book a flight London and buy what I want rather than dealing with those!. Another thing, Laduree is quite small and they dont offer many selections. Also every time i go for a coffee the machine is broken!!! woow read more

Brown Thomas - Department Stores Near Me - Dublin, D

Brown Thomas is the only shop in Dublin that sells Marc Jacobs and Marni. Win. read more

Brown Thomas - Department Stores Near Me - Dublin, D

So it's Sunday, and we're putting up the tree. We finally caved this year and bought new LED lights so imagine my face when I took them out of the bag and realised that I had inadvertently bought 480 RED lights. I know lights disappear fast from the shops these days, and they don't tend to restock, so I was pretty sure that Arnotts, where I originally bought them, would not have any left. I desperation I hopped on a bus and ended up in BT. I always feel slightly inadequate walking through those doors (always? third visit I think). Anyway I made it to the 3rd floor and at first was disappointed as the main decorations displays had vanished. Thankfully what remained of the decorations had been moved to one side and yes they had lights. As I very carefully perused the few sets that were left, a very pleasant young lady asked if I needed assistance and was very helpful in ensuring that I was happy with my selection even going as far as to open the boxes for me to check. OK so this is more about my lights screw up than BT, but other than the initial feelings of inadequacy, I found the experience pleasant and the staff friendly and helpful. I can't say I'd shop in BT very often, as they have little I would want, but I can see why you would pay the extra, if you have it, to shop here. P.S. Kudos to Arnotts who took back the red lights for a full refund read more

I don't shop in BT much as its a luxury emporium. However I do like to buy presents for loved ones here as they have some fantastic brands and they do gift wrap items for you, which is a major plus in my book. I personally like to try out different aftershaves as the ones I have run out. BT stock a great range of marques including Tom Ford and Jo Malone. I checked out some new scents from Maison Margiela which I really liked. The staff all seem to be very helpful and professional which is great. Its certainly worth a look if you wish to find something unusual. I would also suggest it as a great place to visit if you are in Dublin from abroad. I would consider it to be Dublins answer to Harvey Nichols in London- I know there is a HN in Dundrum but its a little off the beaten track for many people. read more

While my husband was off visiting the National Transportation Museum, I had to get out and shop. Anybody that knows me knows that I love to shop. No vintage wear here (Laura P from Chicago Yelp), but there was still plenty to keep my interest. They offer a full range of services here from cosmetics classes to a full service barber shop for men. I did like the shoes and accessories departments, almost buying myself a beautiful hand clutch until I looked at the price tag and realized it probably cost more than I make in a week! Oh well... read more

Brown Thomas is a beautiful luxury goods department store with its flagship store located on Grafton Street which began operations in 1848. It seems every major designer is represented well under a single roof. Shopping at this store is very pleasant. The associates were warm, friendly, knowledgable, and willing to assist. The cosmetics department/Beauty Hall is very extensive. The main floor has several designer boutiques and ladies' shoes. The top floor has fun gourmet foods, housewares, linens, bed and bath accessories, "The Restaurant," children's, and a Nespresso shop. Go to www.brownthomas.com read more

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Well what can say Brown Thomas is one of the most expensive stores, i only visit this store for Mac make up, what I like about Mac department is that they have enough available beauty advisers to deal with every customer individually, they are quick at finding the products and figuring out what you need, it feels like they are well trained, i find it hard not to buy once they try on me products hehe :) Can't resist.... When it comes to foundation they are happy to give you a sample, purchased several products there and one of my latest were Strobe cream and Studio foundation I think every make up section in every store should be run like MAC- smart way of selling more beauty products, no wonder they opened another store on Henry street! read more

I would give this 5 stars if I didn't have to contact loyalty card service everyday. Hermes, Chanel and LVs are located next to each other after Dec 2nd 2015 Love the shop, i stopped by almost everyday I was in Dublin, felt safe as a foreigner, has a very clean and roomy baby feeding/changing room which is separated from the woman bathroom. Woman bathroom does not have a big stall for stroller so you have to leave your stroller outside your stall. VAT Refund is ranging 12% - 18% depending on the amount you purchased, I got 12.5% back on €395, 14% on €1250 and 16% on €4100. Sign up for loyalty for 1% purchases. I signed up, my points for the first day purchases never showed up, it should show up next day. I emailed the royalty customer service with my receipts, they responded back within 24 hrs and said they added and should be available next 24 hrs. Will see if it is there or not. Also earn 3% 3 days before your birthday, your birthday, and 3 days after your birthday. My 3% haven't show up yet and emailed them yesterday as well... Basically you have to contact them to "hopefully" they apply it. Will update this review later to see if I actually get it or not. It has been 5 days since my 1st purchase FYI. Update: my 1st day points shown up already after roughly 3 business days contacting them Update: triple point on birthday showed up after I called customer service Update 7/15/2016 - Since I spent over 5000, I got to enjoy Personal Shopper, which kicks my review to 5 stars. Love it there. read more

Went in to get my lenses on my chanel sunglasses replaced and the manager was so rude and unhelpful and for no apparent reason, I politely insisted that she send them for repair even though she was very reluctant to do so and guess what the glasses came back as good as new a couple of weeks later, needless to say the sales assistant that handed the glasses back was really nice, a shame to have someone with middle management syndrome in charge of such a great brand! read more

I like Brown Thomas but staff need 2b trained to be nicer & people friendly esp when you are spending the amount of money they charge for items... read more

Who doesn't love Brown Thomas? I just wish I could afford to shop here! It is definitely Dublin's nicest store (of that kind anyway). I've gone in here a few times looking a bit like a vagrant but while the doormen have given me funny looks they'd never say anything! BTs is brilliant for make-up and you often see women getting their faces done on a Saturday at the different stands. I've a friend who goes in her with her mother every time she comes to Dublin and the two of them get their make-up applied by the experts before they head out for the evening. There is also a fabulous shoe section although you need to be prepared to spend. Ditto with the clothes, although there's nothing wrong with heading upstairs to swoon over a designer outfit or two. I did get a beautiful dress here when I was bridesmaid for a wedding, which wasn't massively expensive and which I still wear. Of course when it comes to Christmas window displays, BTs beats them all hands down. This year's one is as gorgeous as ever and a friend of mine was telling me that had fake snow falling near the door last week and some guy that was going by thought it was real and put up his umbrella! read more

Brown Thomas - Courtesy of Brown Thomas website - Department Stores Near Me - Dublin, D

While wasting too much of my Saturday afternoon looking at things I could never afford I was passed by the most stunning doll of a woman who just happened to be wearing a long sought after perfect shade of red lipstick... I caught up with her at the stairs and while trying not to sound too creepy asked her the name of the lipstick. It just so happened that she was a Lancome girl from dowstairs who just happened to be on her way out to her Christmas staff party. Instead of thinking my actions a wee bit odd she smiled, handed me a voucher with her name and told me to go down to the Lancome desk where the girls would look after me. Yay, customer service has never been this good or this beautiful! :o) read more

As an American, I think of this as the Irish version of Nordstrom, no maybe more of a Neiman Marcus but with friendlier staff. Its right on Grafton Street so if you need to pick up some new parfum or maybe you want to shell out some cash for a Louis Vuitton, then this is your stop. read more

There is a lovely luxurious feeing just walking in here. But it is just way too expensive. I love the scents, the feel of the fabrics etc. Its all lovely, but only for window shopping. read more

The Service was really great but the only thing that bothers me is that they don't have anything in stock (they only have size M, L, XL).

Brown Thomas was established in 1849 and was originally located across the road from where it is now. It use to be on the site where Marks and Spencers is now! Why it moved I will never know! As the new site is nothing compared with the old splendor of the original building. The best thing about Brown Thomas is the window displays at Christmas time. The new Brown Thomas site use to be a department store called Switzers! and their Christmas window displays use to attract people from all over the country to see them, so it is nice to see Brown Thomas keeping up this tradition! read more

I am not a big shopper and therefore my opinion is not the best one to consider. I like this store for a few reasons like my favorite macaron shop Laduree is here and I can buy a few things I love from this store. Service is good and I have been here quite a few times. read more

Brown Thomas - this is the creme de la creme of department stores in Ireland. The only department store that offers brand such as Louis Vuitton, Chanel, Hermes, Tiffany, Gucci... etc Very good customer service! is it the kind of store that offers that one to one customer service so don't take peoples politeness as them being pushy Most of the times I have gone to Kurt Geiger I have had very bad experiences as the staff have been very rude, So it can be a bit hit and miss. The Cafe down stairs in Menswear is a really nice cafe to go to for a quick bite or just a drink - the girls who work there are all really nice and if you have any problems with your food or drink they'll happily change it or whatever. Brown Thomas also offers Tax Free shopping (up to 16%) read more

Worst costumer service in the men's department. Tons for employees literally ignoring my husband and I. I went there twice to see perhaps it was an off day. No, same lack of help. Not even a hello or eye contact. The department wasn't even busy. Took my money else where. read more

Liked this place a lot, but it was just like our department stores like Nordstrom. Good thing though cause I'd just realized the first day of my week there that I needed a new mascara and they had the Chanel version I was looking for, plus a goodie bag (some sale I'm sure since I was there just after Christmas. Still a good time! read more

I always have an amazing experience in Brown Thomas. Normally I go to Louis Vuitton where I am treated like royalty but even entering other stores where I do not purchase anything, the staff are always so nice and complimentary. read more

BTs for short... its where you get all your high-end and VERY expensive household goods, on occasion, particularly in the January sales you can pick up some real bargains (read crystal and other goods you don't have to mortgage the house to purchase) read more

Brown Thomas is an institution at this stage. Designer Designer Designer - love the beauty hall - love the jewellery department - love the shoes, bags and fashion - you could spend a fortune in here but their promotions are good and sales too. I normally shop for my beauty and perfume here and it's my go to for Tiffany stuff ;) read more

Regularly priced merchandise at Brown Thomas is normally a colossal rip-off. If you can get the same stuff in one of its periodic sales, then you'll likely do much better. That being said, stock is, as noted in other reviews, not exactly plentiful, so by the time the sales start, you might find the items featured in the sale are sized only for midgets or for giants. So it goes. read more

I love coming here for the macarons and they have some of my favourite makeup brands.However the one thing that knocks off the one star is the mac counter. I find them so rude. I will say the people at the chanel counter are very friendly. read more

I'm kinda an odd fit when it comes to jeans but I don't want to but Dad jeans either. Maurizo in the menswear section has always found me a pair that work so if you're buying, I'd recommend that you talk to him first. read more

Brown Thomas is the reason Dublin has never had a high fashion district. International big labelled brands are shunted into what is essentially an unimpressive mall and each only has a fraction of space to display their exclusively arranged bag jumpers and box shirts. It is however, a good way to spend your day laughing crassy at the fur clad sagging women who commute here daily from leafy Fox Rock because its the only place where they don't look ludicrously out of place. Getting to and from the entrance to this glorified tescos must be sheer hell for the poor biddies. Check out the sales, its the only time that anyone in the country has the kind of expedible cash to keep the store afloat. read more

For those who love shopping, this is Irish exclusivity at its best. Personally, I think some parts of Harrods could learn from Brown Thomas. The store is exceptionally high-end but the service is friendly and efficient. A great place to find a special gift as the Brown Thomas packaging is quite the coveted item. read more

Brown Thomas is a must when shopping in Dublin. This department store is fantastic and is a designer heaven. The building is fantastic and the atmosphere is wonderful. All high end designers are here for accesories and fashion for men and women. There's are also homeware too and a great cosmetics floor. read more

MAC Cosmetics is the best!! Don't believe me? Go see for yourself. I should earn commission for all the MAC makeup I sell. Lol. Facebook.com/dublinmakeupman read more

It is a pity that the major designers choose to sell their products exclusively in Brown Thomas. If I could find these products anywhere else in Ireland I would. Last Saturday, I wanted to buy a pair of black boots. The sales staff couldn't have looked any more disinterested if they tried. When they didn't have my size I asked them if they could check in other shops and order in my size. I was even prepared to pay for the boots there and then. The sales assistant went off to check and I waited and waited and waited and waited. The sales assistant serving me obviously went on her lunch break and never came back. My experience on the cosmetics floor was much more satisfactory with the lady on the Chanel Counter being helpful and charming. Why is there such a difference in the level of service within this store? read more

Less than impressed with here. Sure it has all the high end luxury brands but there is no atmosphere. The place left me feeling cold. Some staff were friendly many others just appeared uninterested in their job. Lovely Christmas display though very festive. read more

I had the misfortune of dealing with a Clinique sales assistant named Monica a few days ago in Brown Thomas. I knew exactly what I needed as I've been using a specific Clinique moisturiser for years. Monica was extremely rude and pushy towards me. She wouldn't accept my simple request for my usual moisturiser. I was trying to be as polite as possible but she grew increasingly irritated when I refused to buy anything else. She wasn't bothered saying a simple 'thank you' once she made the sale. If she doesn't like her job then she should simply find a different one - end of story. It's tough to work on commission but in saying that it's important to treat customers with some respect. Just because she works in Brown Thomas doesn't mean that she's above anyone else. My mother worked in Brown Thomas for a very long time and really enjoyed it. She was surprised by the attitude of the sales assistant that work there nowadays. read more