These guys came to my house for a Neptune/Apex problem that they really didn't know how to fix, or even if it could. After promising to send me a quote for a monthly maintenance agreement, they were kind enough to send me a YouTube video to try to fix my problem, but never sent me a quote for a monthly maintenance service agreement. I messaged them several times, and I honestly felt like I was begging them to get back to me to give them business, but apparently they only come to my area monthly (which is just what I need!) and I'm still hearing CRICKETS and it's been a few months now.
These Brothers look solid, but up close they appear to be newbies in business, and they haven't a clue about customer service. Even if you'd like to decline someone's business, you should still be courteous enough to let them know. You should never leave possible business hanging out there unresolved, because possible customers talk to others, and when you do, people tell all about their experience.
BUSINESS 101!! read more