1. Blue Paradise

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Dallas, TX

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Blue Paradise

5.0 (1 review)
Open • 6:00 am - 9:00 pm

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9 years ago

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Brothers Aquatics

Brothers Aquatics

(3 reviews)

Casa Linda

These guys came to my house for a Neptune/Apex problem that they really didn't know how to fix, or…read moreeven if it could. After promising to send me a quote for a monthly maintenance agreement, they were kind enough to send me a YouTube video to try to fix my problem, but never sent me a quote for a monthly maintenance service agreement. I messaged them several times, and I honestly felt like I was begging them to get back to me to give them business, but apparently they only come to my area monthly (which is just what I need!) and I'm still hearing CRICKETS and it's been a few months now. These Brothers look solid, but up close they appear to be newbies in business, and they haven't a clue about customer service. Even if you'd like to decline someone's business, you should still be courteous enough to let them know. You should never leave possible business hanging out there unresolved, because possible customers talk to others, and when you do, people tell all about their experience. BUSINESS 101!!

Just called and asked for a quote I asked if they services Allen and he said yes then proceeded to…read moreassume that his price was too expensive without even telling me the price.... just said yes we do but it would cost too much?? Not only did he insult me by saying so , he then told me it was only $175 So I guess his too high of a price isn't what I think too high of a price is.. Victor Said my 60 gallon tank was too small and ifit was saltwater it'd be worth it . Not only do I not recommend them because they only service their neighbors apparently ... But I don't suggest you waste your time calling His customer service skills are horrible. Even as an owner he should probably remove his number because I am going to gladly give someone else that $175 or more!! Who in any service industry tells someone that their price is too high?? I called you You didn't call me ! What an idiot

Blue Paradise - aquariumservices - Updated October 2026

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