Amazing, Excellent customer service and professional. I had them come in for my two macaws which sometimes can be tricky to take care of. Was completely hassle-free! Thanks Prestigious Pets! read more

I have been a client for over a year, using prestigious pets cats sitting any time I have to leave town. Last time I had a 4 day trip, they failed to send a sitter and were wholly unreachable via phone and email for the duration of the trip. A WEEK LATER they emailed apologizing and offering a future credit for these services. I will never use their services again. I am lucky enough to have a friend who could swoop in and save the day but this could've been a terrible situation. Do not trust them. read more

DO NOT USE THIS SERVICE. They used to be good and have gone down hill. Appointments missed, no communication and no credit for missed visits. Just say no and find someone else read more

I used this company for years and they were wonderful. However, things have clearly gone downhill. on a recently scheduled walk, no one showed up. no response to my calls or emails and no apology. do not recommend. read more

This is the worst pet service I have ever received. I signed up for dog walking 5 days per week between 11 am and 1 pm, the sitter came the first day and stayed in the house for 10 minutes, then walk the dog for 10 mins. all this was on my home camera. when i arrived home from work I called the company to asked why was the walk only 10 mins. I am gone away from work 11 hours or more every day, my dogs are very active and need daily exercise. but instead of responding to me, they bill me for another week, I again called and asked why am I being billed then this week which was paid in advance had just started, but the next day no sitter came, I again called, each time I called I left a message for a return call, no one from this company ever returned my call. This is not a the way to conduct business. I am very disappointed with the service read more

We had a very troubling experience with Prestigious Pets. Like others have reported, we were overcharged, and the sitter entered our home without a scheduled visit--which felt like a serious violation of our privacy. They also frequently missed scheduled visits or showed up at random, unannounced times. After canceling our service, they only returned two of the four house keys we had provided. Despite multiple attempts to contact them, they have not responded, and we've had to file a police report out of concern for our family's safety. Based on our experience, I genuinely question the legitimacy of this business and strongly advise others to stay away. If anyone needs the police report number to add on to the report, happy to post it here. read more

I wish a zero star was available. I've used this company for a few years. They were great. This year a whole different story. The sitter came later than scheduled. I know this because the fish aquarium lights we on when the picture was taken. Five hours late. This November I scheduled three visits once daily, I have 3 indoor cats. The first scheduled visit I received zero updates. The next late afternoon, no pictures and no communication from sitter. In the past I'd try getting in touch with company with no response from them. I just knew my cats hadn't been taken care of. We left our vacation early and drove home. The food bowls were empty, large water bowl had maybe an inch of water left, and the three large litter boxes was full. Within twenty minutes after we were home and five hours late, the sitter walks in our house. I'm furious at the time, needless to say. Do not expect an honest reply from this company. They sent an email stating it would be treated with utmost urgency as this situation is absolutely unacceptable. All kinds of promises. To date I have heard NOTHING! If you love your pets, find another company. I can't stress this enough. read more

I am a person that cannot relax and plan a trip for work or pleasure without worrying about my dog. These guys put your mind at ease with their professional care and top service. Very trustworthy, caring, kind and professional. I would recommend thier services to any pet owner. read more

Prestigious Pets - With my lovely one - Pet Sitting Near Me

The Worst: This is absolutely the worst service company I've every come across. I've been a customer for far too long - at least 2 years when my neighbor who used to walk for me moved. There are CONSTANT issues, at least weekly, with people not showing up, not following instructions, showing up at 5:30PM when the scheduled window was 1:00PM to 4:00PM. WEEKLY. DON'T DARE leave your pets under their care for "Out of Town" trips... You'll come home to a filthy home but MOST importantly, last year when I went to Greece they missed multiple visits!!! I had scheduled 3 times a day for my dog, and one of the missed visits was at night - So he went from 3:00PM one day ALL THE WAY TO 09:00AM THE FOLLOWING DAY!!! He pee'd all over the couch. They're a mess. I should have fired them then, but today was the last straw, I'm out. Oh, also, if there IS an issue, good luck getting a hold of anyone... communication is non-exsistent. UPDATE: It's been OVER 2 weeks now and they have still not processed a refund for service I scheduled later in the summer. They're also seemingly holding my keys hostage - I don't know why it takes 2 weeks to mail a set of 2 keys. MIND YOU, At first I insisted on going to the office to pick them up, but they refused and now are just going to send them loosey goosey in a USPS envelope with my address on it: so now I'll have to get my locks changed. I contacted my lawyer and they've broken many contract terms and what they're doing with my keys is illegal - you can't forcibly hold keys to my home after I fire you. There's been no communication AT ALL besides "thank you for your patience while we sort this out" - WHAT IS TO SORT OUT? A refund takes a day to process and never mind tracking on the keys - at this point it's safe to say they lost them and don't want to admit it. I wouldn't trust them with a plant let alone your beloved fur baby (or keys to your home!). Wish I could give negative stars - DO NOT USE THEM UPDATE 7/13 - I have no choice but to continue my rant here because no one from the company is contacting me. I received keys finally (and they work for my home! Miracle), however, they're definitely NOT the keys I originally gave them. You could tell they were hot off the press from Minute Key - 2 identical gold keys. I know this isn't what I have them very distinctly because of the Meet and Greet lady saying "aw this is cute" when I gave her a key that had a dog imprinted on it (because I took that back from my old dog walker, and some other spare I had laying around which was silver (2 years ago!): Defintely not 2 exactly identical keys. So now on top of everything else (This is going back to May, and I still haven't received money back for services I booked in August and cancelled. It's well within their policy to refund this money and I've gotten random credits totaling $170 something. Not even close to being even) NOW ON TOP OF everything else I have to get my locks changed because god knows where my original keys are. I feel like suing. Their processes and procedures are not as intense and thorough as they let you believe when you sign up. JUST AVOID AT ALL COSTS. Even 2 + Months after firing them I'm having 0 communication one way or the other and added stress that I don't need right now. HOW HARD IS IT TO PROCESS A REFUND FOR SERVICES THAT WERE NEVER RENDERED? HOW HARD IS IT TO COMMUNICATE WITH ME? 1. Still don't have my original keys and need locks changed. I'd love them to reimburse for that, but.1 thing at a time since 2. I haven't even gotten my money back for services I booked 4 months in advance and cancelled. We're talking almost $700 vs. the $170something I actually received... 3. I haven't actually received communication from anyone at the company in weeks... I call and they hang up saying we'd prefer everything be documented. I email but no one replies. I'll be going to the listed office address soon but it's probably someone's living room. 4. I asked politely for a refund of the week I fired them since I had just had a horrendous experience with them over the course of 2 years. If I don't get that - whatever (although I feel that $170 is for that week?), but it's the least they can do considering I have to change my locks AND am waiting 2 months for a simple charge to be credited back. I paid it at once, not like in incremental amounts. I even broke it down for them simplistically in screen shots, invoices, etc. "You ChArGeD Me tHis aNd I CaNceLled 3 MoNthS iN aDvAncE AnD tHiS Is tHe AmOunT" They are SO IMCOMPETENT and refuse to communicate. read more

I scheduled a service and they never showed up. I emailed multiple times and called-no response. Despite NOT receiving service AND emailing them and telling them to not charge my card, I still received a charge that I did not authorize! I would definitely advise against using this business! read more

I'm so happy to have found prestigious pets. My hours changed at work and i'm gone all day so this pet service is a life saver. My dogs always seems happy afterwards read more

Prestigious Pets - Pet Sitting Near Me

We had a great experience with the folks at Prestigious Pets! My dog is always looking forward to his walks! The staff is always greets us with a warm smile. Thank you all! read more

Don't do it!! They have a good pitch to get you to use their service, initial call and meet and greet. But it all goes down hill from there. Unreliable dog walking service, set times are 3 hour window, if they are running late or not there in the 3 hour window, they do not call you, reach out or notify in any way. Trying to get in touch with them, that's pointless, they don't answer the contact number that is listed on invoices. You have to send them an email and hope for the best. Each and every time it's hours later. This is a huge hassle and really not a helpful service, it's a stressful service. And even sometimes not showing up at all. They apologize and say they are shorthanded, or someone called in sick, etc.. They've got excuses for everything. Hope you liked to get your credit card processed for walks not completed, they process with future walks included. Total hassle to try and clear this up. I do not recommend this service at all. Save your self some time and live stress free by not using them. read more

they were great and did their job correctly for our trip last year with updates each visit twice daily. this year for 2 separate trips we had to ask for updates and make sure our pets were fine --which they weren't. One day they said personal emergency so they can't take care of our pets so we had to get a neighbor who's number we just so happened to have, the other time they said a worker was in a car wreck--yeah right, that's believable. So when we get home we discover 2 pieces of furniture have property damage to them leaving out one of our pets and not properly locking up and caging them. Wont respond to our emails now, and don't have the balls enough for a manager to call us like we requested--POOR customer service and handling of a customers problem that they didn't cause, especially with the company denying responsibility of their action. Call 214-387-9227 like a real man or you're getting sued. read more

I highly recommend Prestigious Pets for their dog walking service. Their employees are prompt, professional, and trustworthy. When it comes to dog walking services in the area, Prestigious Pets is the best possible choice for your furry friends. read more

Prestigious Pets - Pet Sitting Near Me

I LOVE these guys. All workers are phenomenal with my 2 dogs, very reliable and punctual. These guys went above and beyond in every aspect and allowed me to relax and enjoy my weekend away because I knew my dogs were being well taken care of. I will certainly be using Prestigious Pets services in the future and will be recommending them to all my friends. Thank you so much for all you do! read more

HORRIBLE OWNERSHIP/MGMT. DO NOT USE THEM. They do not deliver what they promised. They sent a total stranger to my home to take care of my pets. This was not discussed with me in advance. I checked our home cameras from the airport & saw a complete stranger in my kitchen. When I called the office, i was told "This is the sales number & I cannot do anything for you." Seriously? The sitter did not follow my instructions and left a huge mess where the litter box sits. I have asked four times to speak to the owner of the company & I have yet to hear from him. They will not speak to you on the phone - red flag 1. They only wants emails - red flag 2. You are not allowed to have your sitters cell phone number - red flag 3. They charge your CC the moment you book - red flag 4. The service was terrible, ownership has flat out ignored me & I will never, ever use them again. DO NOT WASTE YOUR MONEY ON THESE IDIOTS. WORST PET SITTING COMPANY EVER. read more

My cousin needed a sitter and walker for his dogs while out of town for our family reunion so I helped him find Prestigous Pets. Absolutely the right choice. Callie was great with them - can't recommend them enough read more

We were very nervous with this being our first time using a pet sitting service but we're so so happy to have found Prestigious Pets! Their love & care for animals shows and it really helped for us to feel comfortable leaving our furbaby in their care. My family and I were able to vacation at ease knowing our beloved pet was in good hands! I would definitely be using this service again next time I'm in the Dallas area. read more

I found Prestigious Pets as I was looking for a dog services for my dog. Prestigious Pets offers various services, but I was looking for dog walking as sometimes it gets hard to take breaks while working. I like that they offer multiple visits and how long each visit is. I also like that they offer pet sitting which my dog always wants attention and I found this extremely helpful. I found this website very easy to navigate and very simple to use. read more

Prestigious Pets - Pet Sitting Near Me

Beware before doing any business with those guys. Their technology is a nightmare, the website is DATED and you can't really do anything without it turning into a hassle. What I hate the most is that you can't get an actual price estimate, when you get a total price then your appointment is already booked. It honestly started on a good note, they took care of my cats during a trip and it seemed ok. I used them again and I started to see weird things: - They don't give you updates I honestly don't give a crap about the whole "oh we treat pet first" (which also is a lie, more on this later). It's 2019 and there is technology out there. Give updates after each visit through an app, it takes 2 seconds and gives peace of mind. It's mind-blowing that you guys can't get that - The quality has dropped drastically (at least for cats) The previous lady was great. Now there's a new guy and he's just not good. On my last trip, the water wasn't changed daily, it was disgusting when we came home and the food wasn't removed from the plate after each feed so a crusty mess developed. - You can't get anyone on the phone When you call the front office they don't know anything and tell you to send an e-mail. What's the point of having a phone line. - They don't respect their appointment times I installed a sensor on my door because I was expecting that visits weren't happening as they say and guess what: I was right. The guy was supposed to come between 6 and 9, he didn't. He showed up at like 1 pm and nobody told me anything. I had a friend come in faster than him (after I had called the office) to take care of my cats. When the Prestigious Pet person came in he said: "I really love those cats bro". Right. They said they would refund me for this: they didn't. - Their advertised price vs what they charge on credit cards is different at three separate occasions, I have noticed this. They send me an email with a total price and the price charged on my credit card is different. I sent 2 emails about this: no answer. (see picture for proof) I understand a loss in quality or bad service but being ripped off is something I do not tolerate. So in a nutshell: You can do better in Dallas. Those guys are def not the #1 pet sitter. I guess the warning that Yelp is giving you for shady practices is true after all. read more

Prestigious Pets - price difference between what's advertised and charged. - Pet Sitting Near Me

Great experience with Prestigious Pets dog walking service! Easy to communicate with and reliable! Perfect match for our fur friends!

The Prestigious Pets walking service wasn't right for my dogs. They sent a different pet walker every time and my dogs never had a chance to get to know any of them. Not the right service for nervous pets. read more

Prestigious Pets are great and super friendly. When life gets busy I don't have to worry about Fido not getting his exercise in, plus he loves them! read more

I love this place! It was good knowing I'll be leaving my dog to good hands! I've been looking all over for dog sitters and came across this place. 10/10 would come here again!! read more

Prestigious Pets - My dog ash - Pet Sitting Near Me

Thought they were great. My dogs love them all every time. We do 2 walks a week and 2 times a month to dog park. Phenomenal !

All I can say is WOW! I have been using Prestigious Pets walking services for a couple months now. The staff are all so friendly and operate professionally. My dog always knows when it is time for a walk, and can tell when they are here to pick him up. Love this group! read more

They've been amazing, my pets seem like they have a great time when they're here. I'd definitely recommend it to anyone in the area

This business is absolutely amazing with pets!! I moved to Dallas for 2 years for business purposes and was worried about my dog, an Australian Shepard, and how he would be in a new apartment while I went to work every day being he is a high energy dog. I came across Prestigious Pets and immediately called them. They are so friendly and helpful, but most importantly REASSURING! They made sure I was comfortable and knew my pup was going to be okay with them! They had just redid their website as well which makes it even more easier! I highly recommend this business to any pet owner looking to have their animal be in good hands! read more

I love Prestigious Pets, but more importantly, my precious puppies love them! Originally, I had one white furball puppy princess, which I sent to doggie day camp while I worked so that she could get her socialization and exercise. Eventually, we got a second bundle of doggy joy, which meant that day camp would be double the price. I started looking into dog walkers, because they tend to charge similar rates between walking one and two dogs. Economies of scale and all that. Eventually, I found Prestigious Pets, and they have been amazing. I appreciated that they did a free initial consultation with my dogs to make sure that they would get along with the walker. And they did. Two walkers came to my apartment and played with my dogs. We talked about my dogs' nuances, personalities, and what I wanted out of the walks. I'm a little bit obsessed with my puppies, and really protective, so I wanted to make sure they got the best walker possible. I have also never had a walker before. I asked a ton of questions, and they were extremely patient and put all my concerns to rest. Here are additional reasons why I would recommend Prestigious Pets: 1. Dogs love them! The walkers from Prestigious Pets are great. They're very communicative, responsive, and trustworthy. One morning when I was walking my dogs, I ran into my walker, who was walking someone else's dog, and I could see she was doing it very patiently and attentively. Also, my dogs were both very excited to see her, so I know they love her. 2. They go above and beyond. In addition, Prestigious Pets goes above and beyond its expected obligations. Do you want the walker to get your mail? They'll do it! Do you want them to water your plants? Turn off your lights? Give your dogs water? They'll do it! My dogs use litter boxes because they're cat-sized and we live in an apartment. When my little one gets upset, he will kick up litter sometimes, and the walker cleans it when she can. I don't expect her to at all, but she does it anyway. It is really nice. 3. They are very accommodating. If you sign up for weekly walks (which I highly recommend), they have a system where you can cancel or add a walk the DAY OF the walk before 9am. That is so convenient! I cannot tell you how many times I have forgotten a scheduling conflict or vacation and emailed them midnight the night before to reschedule a walk. They have done it cheerfully each time despite how scatter-brained I've been. 4. They care about the pups. My younger puppy fractured his little paw a while ago, so he had a cast for a while, and the vet put him on exercise restriction. Prestigious Pets has been immensely sympathetic about the whole ordeal, and very accommodating about scheduling changes and changes with the walks. I've changed things on them so many times, according to the vet's instructions. (Walk him with the cast gently! Don't walk him with the cast! Walk him with the cast but avoid water! Walk him with the cast indoors! Don't walk him!) They've been very cheerful and understanding with each change. Also, the walker-- she is really caring. Even when she is only walking the other dog and not the little one, she will play with him so he is not as sad about being left behind. 5. They document their walks. There was another reviewer that was concerned about confirmation that the dogs were actually walked. I haven't found this to be a problem. Prestigious Pets offers a sign-in sheet/log at my apartment that my walker fills out each day she takes the dogs out. When the log is full, she provides another one. She not only checks in, but she'll leave detailed notes about how the walk went, and whether the dogs relieved themselves outside or not. I think there might have been one time when the walker forgot to sign the sheet, but I emailed to confirm that the dogs had their walk (I know--I'm a helicopter parent to the pups) and they responded in a warm and timely fashion. 6. Other perks. Prestigious Pets also offers the option of running with the dogs. I find this funny and awesome, even though my small fluffballs don't need it. All in all, I'm really glad I found Prestigious Pets! Sometimes when I'm at work, trapped in my office surrounded by papers, I realize that its 1pm and that my dogs are probably frolicking about in the sunshine with their walker. That always makes me happy. read more

Prestigious Pets - My precious puppies happy and tired after their walk w/ Prestigious Pets - Pet Sitting Near Me

Great pleace to bring your pet. Prices are fair because you get amazing service, your pet is kept safe, and they will have so much fun. The Dallas location is clean and the staff is wonderful. We usually utilize the dog walking service and you can tell all the walkers are true animal lovers. Our pups come home happy and well cared for. read more

We love Prestigious Pets! It's always stressful when you have to find someone to take care of your pets when you're out of town or away for the day. Prestigious Pets offers everything we need, whether it's something simple, like letting the dog out to potty or to go for a quick walk, or something more involved, like an overnight (because our animals do not do well alone overnight!). They're reliable and trustworthy and I love that they send updates on the animals! read more

I have used Prestigious Pets for some time, now. What I like about them is that you can book your time online. My experience had been average. I wish I could say excellent. . I have had a few problems and it is difficult to reach someone when needed, by phone. If you are patient, e-mail is the best way. read more

How easy! I have a spare set of keys to the consultant that came to meet me and my puppy and then set up an automatic credit card charge. And that's it! On days I don't need a walker I simply email and voila! I couldn't be happier with this service. I have even accidentally surprised the walker that has come to walk my pup (days that I legit forgot to cancel) and he still takes her on their regular long walk. I can tell on those days that she really does love him. Very happy. read more

I have used this service 5 times in total. Normally they do a great job, however, the last 2 times I have used them they cancelled my appointment the day of requested service causing me to scramble to find someone. Upon calling them for an explanation to get ahold of anyone that can make a decision is extremely difficult and they do not seem interested in calling me back to make things right. read more

Great place to have your "little ones" taken care of. Love that they do more than just dog walking. You can have a variety of durations on visits, overnight care and even waste removal. With a Great Dane, that is impressive. Another great feature is the online client portal. Definitely check out!! read more

I have used Prestigious Pets to take care of my sweet baby girl, Molly twice so far when I have gone out of town. She gets quite scared easily and isn't that social, so I explained to them that she may hide and not come out from under the bed. BUT when my sitter came to visit her she was out, talking, and wasn't shy at all! I am so grateful for their care and making my baby feel safe while I am away. They are respectful of my home and space, and really do care for my baby with the care I ask for. I will use them every time I leave for an extended period of time! read more

It's always great to find a place to take my dogs. I am happy by the service that they provide. The staff are very helpful and are always willing to answer any questions I might have. They treat my dog like I do. I always recommend my friends to Prestigious Pets. I have to says it's the little things that the Prestigious Staff does that keeps me going back again and again. read more

My usual pet sitter/walking company, Great Paws (now Sparta) was closed so I decided to try Prestigious Pets based on all of the good reviews. We have 2 dogs and a fish that were being cared for while we were gone a Friday through Tuesday evening. I knew in the initial meeting that I did not think the company was a good fit. The walker would not share her phone number and said any communications had to be emailed through the company. Since their hours are M-F 9 am - 4pm or Sat. 11 am - 3pm and closed Sunday, this leaves a lot of time where you cannot contact your walker if needed. We would have liked to contact her when we saw the alarm was not set and also when we saw the fish bowl had gone from clear to cloudy. I also did not like their fee and the services you receive. In the initial meeting, our walker told us it was $20 to come to the house, but that did not include a walk. She told us that was $5 extra. Granted they invoiced and charged us $10 and it took multiple emails to get that credited back on my card. The request was made on 10/6 and I did not receive the credit until 10/14. Their initial quote said the visit included 10-15 minutes of a walk or backyard time so I was confused that our walker was telling us something different. They also don't automatically give you updates on the visit. In the initial meeting, our walker told us that has to be requested each day via email. I like to know the walk and visit happened and that the dogs are doing well. Finally, I left a note asking for our keys to be left when the walker left the last day. They charge $15 to get them back at a later date. The walker did not leave the keys and they are going to charge me to get them back. The one star is for potentially harming my fish, otherwise it would have been 2 stars. We have a camera on the bowl and we watched the water go from clear to cloudy. There was a layer of food on the bottom from way too much being put in it. Even if you don't have fish, you should be able to see the change in the bowl and stop putting in food. Better yet, ask us how much to feed if you are unsure. The care of our dogs was fine. It is just the company is not one I would recommend due to their policies. I did share this feedback with them and they wanted to discuss it. However, I have no plans to use them again and did not want to take the time to discuss the issues. read more

My pets are my babies and this company understands that :) Kalle is amazing and she makes sure her employees are just as fantastic. I highly recommend this place to all dog lovers. read more