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Jacksonville, FL

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So great to hear Jeremy! We hope to see you again soon!

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Ask the Community - Brooks Brothers

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Buckle - Denim WAll

Buckle

3.3(6 reviews)
0.3 mi•Windy Hill, Southside
•$$$

OK, I am an avid Buckle shopper. I have the card and I every time I am in a city I look to go into…read moreBuckle along with my app and check out my favorites however walked into this buckle at Saint James town center what a complete disappointment from every other Buckle that I've ever visited. The one in Gurnee, Illinois actually knows me my name And I feel like they actually wanna make a sale this one. I didn't think that they wanted to I asked for a sweatshirt that was on a mannequin because it was my size and wanted to do other shopping. The sales person handed it to me after I had to drag them out from behind the register area, cause they were talking to each other And he stood there and said well do you want to slip it on meaning out in the middle of everywhere, didn't ask me if he wanted me to see if they had something to go underneath. It didn't ask me if there was anything else. I wanted figured that was the only thing I was in there to get, and that was the end of it I wanted to try on a couple of other shirts couldn't find anybody to let me into a dressing room once again had to go and grab somebody from behind the register they were not checking anyone out and then I did want something to go under the sweatshirt. I'd find anybody to help me but when I did, it was hugely disappointing that they didn't have anything again in my size to go underneath the shirt. So I was asked to go to the Buckle website and leave a customer request to have somebody contact me about my review never did never heard back from anyone except for any email so I guess they truly do not care about their customers and the experience that they get at one of their higher end stores

Ldon't go to Buckle at the mall…read more Especially if you don't want to get harassed. . I went in for a shirt, then asked for the dressing room. That's it. Guy complimented my shorts. I said thank you. He points to one, then asked if I wanted to try on jeans, I said no. The guy said here ya go! And tried to hand me like 8 pairs of jeans. I got louder and said "No thank you!" I go up to the counter to check and girl was like "oh have you tried out this perfume? I love this one." And sprayed it on one of those paper things in my face. .... Again I say "Look. I'm here for this shirt, and only this shirt." The girl looks behind me at someone else, then and rings me out for the shirt. I just went in A SHIRT! That's it. I expressed that at least 3 times.

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Brooks Brothers - womenscloth - Updated October 2026

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