First of all, I spent over a decade as an auto mechanic after a 6 month "stint" in Apex Technical School. I've worked for several unscrupulous auto repair shops, I know lot's of the tricks and BS that are involved in this industry. I've been to Brooklyn Mayd 5 times now, and never mentioned to Sean my background or that I work on my own bike(from putting in a new clutch to breaking down the whole engine, to electrical troubleshooting) As far as Sean knows I'm just another white "hipster" who has money to spend on my bike. I gave Sean every possible opportunity to take advantage of me, and even set him up my second time there to easily make a lot of money off me. (I walked in telling him my engine is messed up, but I don't want to spend more than 2 thousand to fix this bike, long story short, he charged my battery, re-connected a wire I tampered with, and charged me nothing!) I've also hung out for hours watching him interact with customers, and he really puts in time and effort to explain clearly what is the problem with their bike. I have also witnessed a couple of "problem" customers who should have been asked to leave, and I was actually amazed at Sean's patience and composure. I stopped working on cars because I came to hate the grease and oil always under my fingernails and on my hands. I've always worked on my own bike though, because my life depends on the repair being done properly, and I also have a BIG problem with being robbed or taken advantage of. I completely trust Brooklyn Mayd, and so should You! read more

The best there has to offer! Sean and the crew at Brooklyn Mayd literally saved me! I was in a very desperate situation because my motorcycle was vandalized and basically destroyed by someone while they tried to steal it. They cut most of my wires and broke the ignition with a screwdriver or some tool. I went to multiple shops, had promises left and right that the bike would be fixed. 4 months later nothing was done. Worst of all I went to Suzuki dealers and they just pushed me away saying my model was old and the pieces were back ordered so basically nothing to do. That's when I finally ran into Brooklyn Mayd. Sean heard my concern and reassured me he would look into it and get the job done or tell me he can't do it. He assessed the situation well and was very professional the whole time. Best of all he got the job done in 2 weeks! That's because I was moving to North Carolina and I had to get it ASAP. This review is 6 months post that event. The bike is still working good as NEW, my man Sean gave me hope again and I can't thank them enough! If you want honest quality work then look no further than Brooklyn Mayd, I'll stay repping them even down south! read more

I walked into Brooklyn MAYD on a budget and requested a set of (cheap brand) tires. Sean, the owner, then said something to the effect of, "I wouldn't feel comfortable if you left here with that crap on your bike.. so for the sake of your safety, let me help you out." Sean recognized that I was on a budget and none the less, found me a beautiful set of high quality Metzler whitewall tires. Where other shops would have tried to hit me hard for a set of cheap (garbage) tires and over inflated merchandise/installation fees, Sean was first and foremost looking out for my safety as a fellow rider, and offered up a better product for no more than if I had ordered it myself. If ever I am in the area again, and in need of anything that I cannot do myself, I will be paying Sean, and his crew at Brooklyn MAYD, a well deserved visit. I've got two proud, heavily tattooed middle fingers in the air for anyone who cannot recognize the quality and professional manner that Brooklyn MAYD extends to everyone who walks through their front door. read more

Brooklyn mayd took me in as one of their own upon walking into the door i was greeted with smiles and a sense of welcomeness, they had absolutely no problem answering all my ridiculous questions about my new scooter purchase, being that its my first motor scooter they walked me through the details of everything i needed to be smart and safe about future journeys and to help me be more comfortable before i left the building, the best prt is that they are very understanding people, i live 45 min from them in BK south, they allowed me to make my layaway payments over the, and that right shows me they care about their customers, im definitely going to recommend them and go back for myself in the near future, they told me "its your one stop shop forever" and that i fully believe will never change, all in all, they blessed me and they will bless you aswell just come correct ! read more

I've had service done on my Harley Road King several times at Brooklyn Mayd Powersports, from necessary, state-required for tags maintenance to modest customization or even minor mishaps due to operator error and even scheduled service. The thing I like about this shop is that they always do a little bit more than requested, more than I paid for, and they do it with such a great attitude of just giving the customer something extra. Sean has always been willing to work within a budget, if I say that I have a lot of needs, but a limited budget he'll always help prioritize work and get the critical stuff done and then find a way to work the rest of the service into a more long-term plan based on what and when I can pay. It's an odd feeling, but each time I pick up my bike it gives me renewed confidence and security as a rider in the quality and safety of my ride. read more

I brought my bike here because I thought the electrical needed to be over-hauled. Sean said I would have to leave it a couple of days so he could check it out. I asked how much it would cost and he said they would have to figure out what was wrong with it first. My stomach dropped, and I left with a feeling of dread. Sure enough, 2 days later I get the call to come pick up my bike, I'm prepared for the worse and then Sean drops the Bomb : "No charge, but feel free to tip my mechanic". He explained and showed me that his Mechanic found a loose wire that just plugs into another wire, and since he found it in under 5 minutes, No charge. I left and felt like I was in an episode of the twilight zone . . . Had this been my car, my mechanic would've charged me hundreds. I LOVE THIS PLACE ! Thanks Sean ! read more

I found myself in a predicament when I needed to get some work done to my 18 yr old bike to get it road ready. Saw Brooklyn Mayd's ad and decided I'd check them out preparing myself for the estimate. Sean had my bike picked up and.., after giving it a good going over informed me of exactly what the bike needed and on top of that gave me such reasonable rates I was able to spring for a couple of accessories. As an earlier reviewer said he's passionate about what he does., which is evident after a couple of minutes of convo with him and you'd know he knows his stuff. After a short turnaround he had my CBR up and running like a champ! I've been looking for a new MC dealer since my old one closed its doors for good. I believe I just may have found it. read more

These folks are the bomb. They're meticulous, honest, fair and super nice to boot. I hadn't ridden a bike seriously in decades and decided it was time to get back on that saddle. After 4 different private sellers bailed on me in one day I popped in for the heck of it on my way home and left with my dream ride. And it was in the same price-range as the bikes I was going to look at direct from the owners, so I don't feel like I was taken advantage of or overcharged. When problems arose, as is bound to happen with anything mechanical, Sean was able to sleuth out the issue and resolve it AND explain it to me in record time, even though they're always busy. I couldn't be happier with my VStar and Brooklyn Mayd's service! read more

Sean and Brooklyn Mayd are everything you need if you are getting your first motorcycle. From the moment you step into the store you realize you found a place that has soul and character. Sean not only will talk through your decision with you, he will also give you instructions and tips from a lifetime of mastery and love for motorcycles. Getting your first bike can be intimidating, but not with Sean, he will meet you where you are at and help you to feel comfortable. I had the best experience a costumer can have - and everyone on the team was super helpful and attentive - Nef, MT, Alex. If you need a motorcycle, a great deal and feel that your decision is much more than just a transaction, you know where to go. read more

You risk alienating other customers who will be watching your behaviour who may then decide you're not the nicest of organizations to be dealing with and move swiftly on to one of your competitors. Instead apologize straight away. This lets the customer know you're willing to take their complaint seriously and gives you a chance to pull together all of the facts before providing a tailored solution to their problem. Even if you find out later that the complaint wasn't legitimate or was the result of trolling, at least you've done the professional and courteous thing and tried to help where you could. read more

I was looking for a reliable and trustworthy shop where I could bring my bike in for the occasional issue and not worry that they would "find" other things that needed fixing. I brought my 89 Hawk GT in for a brake problem with high hopes and was not disappointed. When I picked my bike up a couple of days later it was running great, the price was very fair and I wasn't confronted with any surprises. Sean and Justin were really friendly and down to earth, and Sean's knowledge and appreciation for old motorcycles allowed me to leave knowing my bike was in excellent hands. I will definitely be back. read more

Brooklyn Mayd is THE paradigm for a great motorcycle shop. Justin and Sean are amazing in terms of putting the customer first. Sean took a look at my Kawasaki Vulcan even though they were technically closed and took it in so that they could take a look at it the next day. They gave it back with an extremely quick and responsive turn around in much better condition than it was ever before. Fair pricing, informative breakdown of the problems and issues they solved and even going as far to explain and teach me on how to better maintain my motorcycle. This has become my de facto shop of choice. read more

Just picked up my first bike from here, and I could not have asked for a more pleasant and hassle-free experience. From the very beginning, Sean -- the owner, was committed to making sure I was aware of everything I'd need to be safe and informed as a motorcycle owner. He was patient, honest, and straightforward about both the purchasing process and the realities of ownership and maintenance. It's very evident that Sean cares deeply about his customers and building relationships, and I'd highly recommend Brooklyn Mayd to anyone looking for anything related to powersports. read more

I had no experience with scooters and felt like Sean gave me some good beginner advice. In September 2019 I purchased a GoMax made by the Chicago Scooter Company. Everyone at the shop was great throughout the whole process. It's been a great machine and perfect for what I needed getting around Brooklyn. He was very helpful with maintenance advice and how to break it in. Every time I've been in the shop he was always there for advice and answered any question I had without making me feel weird for being a beginner. I would recommend them for all you scooter needs! read more

Brooklyn Mayd Powersports products service is no doubt a 10/10. There team helped me out with everything that i was looking for & i am really thankful for that. Sean is very Passionate about giving his customers exactly what they are looking for and excellent customer service is what he gives.. I was looking for tires at the time & Sean helped me out with exactly what i was looking for & in a matter of a week i got them. Sean strives for fast & outstanding service and thats exactly what i got. Thanks again to Sean, Justin & there whole team. -James read more

I was looking for a Royal Enfield and they were the nearest dealer. Sean was good to work with. After sitting on the Continental and the Interceptor I went with the Interceptor. He ordered up the Baker Express color from Dallas (where RE imports) and the bike arrived 2 weeks later (even with the whole COVID thing happening) Sean gave me a rundown of it and I drove the bike around Brooklyn until I was ready to take it back to Manhattan. This was my first bike purchase. All in all a great experience. read more

Came in with a bunch of problems with my scooter and Shawn treated me like family. Absolutely saved me since I use my scooter to work. Not only did he fix my issues but I wanted a new bike and he worked a miracle and got me approved for it. It's really a miracle because my credit is terrible. I really can't say enough good things about this place. Huge thanks to Shawn and his team for hooking me up!!! read more

I've recently went into the dealership for rear tire change and brake service and I've had the pleasure of meeting Sean and Roxy with the service department, they've given me the most warm hearted welcoming and made me feel like i was a part of the family, my iron 883 is riding the smoothest it ever has, this was my first experience with them and definitely wouldn't be the last. read more

I brought my bike here needed some work on my Gixxer and Sean the manager took care of me and worked with my budget and went far and beyond and out of his way to help me and the staff was so very helpful and polite ..I now have my new mechanics and trust me good ones are hard to find ..I would recommend them to everyone, without hestation.....Thanks guys for the great job !!! read more