They did some matting and framing for us and everything came out perfect!…read moreFriendly and very helpful service and very fairly priced! Thanx so much.

Best frame store ever I love how sweet there are will be returning soon best people everread more

Thankful to find a great place to rely on. Friendly service with warm expertise (very much needed…read morebecause it feels like there are unlimited options). They've done several of our art prints and diplomas and we will plan to return here for any future services.

You can tell they are experts at what they do. My piece looks awesome they did a great job. Will…read moredefinitely go back if I have something else to frame

They did a great job printing photos on short notice high quality archival ones too!…read more Talk to Tom he is great!

What a fantastic experience I had with this shop and the owner, Tom. I brought in a poster from a…read moreFrench museum that featured the paintngs of my great- grandfather with the hope it could be enhanced in size, framed, etc. Tom guided me through the various options and within 15 minutes we came up with the right combination. I ordered four for family members as gifts for my children and a nephew. Yesterday I got a call from Tom saying the finished product was in and ready for pickup, which I did today. Tom expertly shrink-wrapped together the four pictures for easy transport and brought them to my vehicle. I left the shrink-wrap on since it's a gift, but you can get a sense of the quality of the frame and reproduction. Tom is the epitome of a small shop owner who cares about his workmanship and his customer service. And a great story teller.

My wife had been a customer last year, and the service was okay. It was the co-owner of the store…read morethat had been incredibly rude to her that caused us to take our business elsewhere. We believe in supporting small, locally owned businesses and it's truly sad that I have to warn others to avoid this business at all cost. Recently, I had to drop off something for a friend's store that is adjacent to this store. The item was heavy and I was asked to do so behind the shop. I parked in a spot that was designated for Frame Gallery Customers. Note it says for customers. I asked my friend to wait in the car with the keys in case he needed to use it. I was only away for 2 minutes when the co-owner (Kohar Allen) of the store blocked my car in on purpose. I get it, she likely has had to deal with people parking there and not coming to her store. But she had no idea if I was a customer or not so her behavior was insane. My friend tried to explain to her the situation and that we leaving right away. She refuses to move her car. I also went into the store and tried to explain and reminded her we had been a customer. She said "I don't care. This is your problem now so deal with it." I actually had to call the police. She lied and said I had threatened her. Luckily my friend was there to witness the entire thing. The police told me after that they have had to deal with her and that she was a difficult, strange person. They made her move the car and informed her that her actions were illegal. They asked if I wanted to press charges but I refrained. I just wanted to leave. I feel so sorry for this sad, hateful woman. She repeated often that she didn't care. She had no initial concern of whether I was a customer or not, which the officer pointed out to her. She is clearly a bitter person, who has no concern for customers or the community. I would highly recommend you take your business elsewhere. We have loved the Framers Workshop in Brookline Village.

Let me start by saying, the people who work here are extremely nice. With that said, they are…read moreincompetent. After messing up our order and tearing our art (on accident), we went to pick up the remaining item and got charged an extra hundred dollars. Since they lost our order information, and re-created it from their memory, we had no ability to argue otherwise. Beautiful frames, kind of people, but save yourself the headache.

I recently brought in a puzzle to get it framed. I described the type of frame I was interested in,…read moreand Frank was very helpful with picking out a few options that fit the look I was going for. I appreciate the attention to detail, realistic estimate on turnaround time and am really pleased with how the work turned out. Thank you!

These guys are amazing and they do it all! 5 stars +…read more They restored, to perfection, my oversized Monet print that was extremely faded and almost unrecognizable. Super friendly, helpful and easy to work with! I highly recommend West Roxbury Framing

High-quality, consistent, and fair pricing…read more I've had at least 10 pieces framed by West Roxbury Framing over the past year, and they have been consistently excellent. It is rare to find a shop that delivers on the "triple threat" of quality, price, and speed, but they manage all three. Moses and Jake are incredibly helpful throughout the entire process. The craftsmanship is top-tier and the pricing is very reasonable for the level of work. What I appreciate most is their accountability - on the rare occasion there was an issue with a measurement or material, they were happy to resolve it quickly and professionally. They truly stand behind their work. Highly recommended for anyone in the neighborhood looking for reliable, high-quality framing.

Angela, Eric, Curt and all at Frame It Waban Gallery are amazingly wonderful at what they do - a…read morequality act! They are a gem! I brought them 10 framed portraits that were many years old and terribly faded. They did their magic and restored them beautifully and thoughtfully. I brought in smaller pictures so they could accurately color match. The results brought tears to my eyes. Such a difference! While it's an increased cost, the museum glass is totally worth it - no light reflections and it looks like the person is right there in front of you, looking out. Not cheap to do this type of restoration, but memories are priceless, right? I am going back with about 6 more framed photos for them to do. Thank you, Frame It Waban Gallery -for a job well done!

My dad gave me a print of a place that had special meaning to me, and I've been meaning to get it…read moreframed for years. After looking at yelp reviews, I went to Frame It, and I'm glad I did. The canvas was crumpled from my poor care of it, and paint had therefore gotten messed up. The associate very nicely and without judgment helped me select the frame style and colors as I had no idea where to start from the hundreds of options, said they'd fix the missing paint, and I was delighted to get the beautiful, stretched out, framed, final product before Christmas!

The Picture Store is an Incredible Family Run frame shop that actually cares about their customers…read more Ive seen many frame stores come and go and turn into over-priced bland useless places... The Picture Store has stood the test of time and gets it Right, every time. As a Teacher, and Artist who sells a lot of prints and paintings, i always recommend The Picture Store to everyone interested in frames. They make the process go smoothly, offer great advice and do Incredible Work :) Keep it up :) !!! - dino

I brought three artworks in to be fixed. It took more than four weeks and it cost almost $300…read more One of the artworks had the wire on the back incorrectly installed and after five days of hanging on the wall, the frame fell down and was irreparably damaged. I sent an email to The Picture Store with images of what had happened and asked for a refund for the one artwork that was done incorrectly. I left a message a week later and now, after almost two weeks, I still have not heard back. Go someplace where the customers are treated respectfully after the work is finished.

Framing: 5 stars Attitude of staff: 2 stars…read more I will say that I've gone to both Big Picture Framing in Porter Square as well as in Harvard Square. My experience at Harvard Square was 5 star worthy until pickup. I needed an appointment to have my custom framing session which went off without a hitch. I booked online, they let me in when I arrive and had me in and out in less than 30min. After a couple weeks, I got a call letting me know that my item was ready for pickup and to just knock on the door when I got there. They close at 6 so I made an attempt to arrive at 5:45 on a Wednesday for a quick pickup but the lights were already out and no one was around. I get life happens and maybe the associate had to leave early, no harm. I come the next day at 5:15 and I see someone at the desk, I knock at the door and he makes eye contact with me and it looks like he gets on the phone so I assume he's calling someone to let me in. Now, I don't have an appointment because I'm picking up and was told I don't need one. At this point no one has come out and I've been standing outside in the cold for about 5 minutes when I give another wave and he continues to ignore me. Finally, he gets up from the desk walks up to the door and from behind the door, forcefully taps on the paper on the door about needing an appointment for framing services, and with an attitude says "go online", then quickly turns around back to the desk. Now, I was instructed to show up and knock on the door which I did so I said I'm here to pickup. He begrudgingly turned around and asked my name and hands me my print from a crack in the door, in the dark, without showing it to me or giving me a second to look at it. I had a large piece framed at the Porter Square location about 2 months ago and when I arrived they took the 3 minutes to ensure that it was what I'd ordered and to my standard. I couldn't have been more disappointed with how my experience ended here at Harvard Square and now know to steer clear. They may do a great frame but their customer service leaves a lot to be desired. Had the associate seen me knock and come over to let me know I needed an appointment immediately, I would've been able to let them know I was here for a pickup without issue. Instead, this person made the choice to ignore me instead of taking the 30 seconds to come up and try to help. Really disappointing.

I called Big Picture near Harvard Square at 12:30 pm to inquire about getting a replacement glass…read morefor my diploma, which had taken an unfortunate spill off the wall several months earlier. By 1:05 pm, I was back in my office with my diploma proudly displayed on the wall, with not only a fresh piece of glass in the front, but all the stuff that goes into the back of a framed piece of paper that the other shop (*coughMichael'scough*) hadn't bothered to give me when they did the original framing. The estimated price was spot-on (and very reasonable), the work was quick and professional, and the final result is just stunning. The only thing that could make this better would be if I had more things to frame. I'll definitely be coming back to this shop when I do have something to frame. I'm one very happy customer!