I brought three artworks in to be fixed. It took more than four weeks and it cost almost $300. One of the artworks had the wire on the back incorrectly installed and after five days of hanging on the wall, the frame fell down and was irreparably damaged. I sent an email to The Picture Store with images of what had happened and asked for a refund for the one artwork that was done incorrectly. I left a message a week later and now, after almost two weeks, I still have not heard back. Go someplace where the customers are treated respectfully after the work is finished. read more

The Picture Store - A watercolor painting featuring abstract shapes and vibrant colors such as green, blue, black, and red is placed on a wooden table. The artwork is partially framed with a white border and appears to be in the process of being prepared or displayed. The table is in a room with chairs, a gray upholstered piece, and other furniture visible in the background. - Art Galleries Near Me - Boston, Massachusetts

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This is an upscale framing store with "competitive" prices. I was initially thinking about going to a houseware store, buy the frames for the two items I had and do it myself, but I decided to at least stop by and see what they do. Adam was very welcoming and explained the various options. He has a good eye on the matting and type of frames to use. The price was "competitive," as I said. I just received them yesterday. Okay - now I know why it is best to have them professionally done. They are beautiful and worth every cent. I just dropped off a third item to be framed as a gift for my church - again "competitively" priced, but I know it will look fabulous! read more

The Picture Store did an amazing job stretching two large canvas paintings for us, delivered them back safely and well wrapped, and coordinated scheduling a professional to hang them. Diane was wonderful to communicate with - very responsive over text, and super accommodating in scheduling the delivery down to the minute. Would highly recommend and will definitely use again! read more

The Picture Store - Art Galleries Near Me - Boston, Massachusetts

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I had a large wedding print re-done and medium sized painting custom framed here, and was very happy with the results. Adam kept me abreast on the timing of the work being completed throughout the entire process. Both frames came out beautifully. One frame was custom wood from Italy, which looks almost metallic and has a lot of character. The other was a distressed look that had a lot of depth to it, therefore Adam framed it with a gap around the border, highlighting not only the art but the beauty of the frame itself. There were a million options in the store and Adam was ultra friendly, knowledgeable, and helpful. I plan to bring in any future art for framing. read more

Adam and Diane are incredible to work with and their work product is outstanding!! I wanted a collage of photos framed as a last minute gift. Adam was extremely patient with me, helped me arrange the photos, gave me great artistic insight on placement of each photo, and did this all for me in less than 24 hours!! The end product was absolutely fantastic and a very cherished gift! Will definitely be going back!! read more

Adam is awesome. I brought a map I needed framed for my boyfriend's birthday... after racking my brain on what to get him, I had 4 days to get this done. Ok 3. He's hard to buy for. They turned it around! I guess that's not the ideal time frame, no pun intended, so try not to do that to him. But got it done, looked amazing, had a great eye for what frame and matting would look best. Reasonably priced. I'm now trying to find other things to frame because it came out so good. Check them out! read more

I got a frame and it took 17 days for them to frame a poster. The frame cost me more than $300 and was delivered with large scratches all over it clearly visible when hung on a wall. Now I have to bring it back and hope they give me a new frame without these horrible scratches or argue for a complete refund. Meanwhile it's been 17 days since the drop off and still no art in my home... High prices, long time to delivery, and poor quality upon delivery. read more

Adam was so helpful through the process. I have never framed something before and he walked me through and I now have a beautiful gift for a friend. I highly recommend this framing store. The staff is kind and happy to assist customers. They also have texting which is very nice! Thank you so much, Adam! read more

I have had 4 pieces framed at the Picture Store, with 2 more being done as I write this. Other reviewers will denote the high cost. The cost is about 20-40% higher than what I paid at the Paint Box in Medford. However, the quality is at least double or triple as good. In fact, previous prints I've had framed at other stores I've taken to the picture store to have them corrected, because the Picture store is just that good. I have brought them rolled posters that are as curled as possible, and they use their in-house press to flatten my artwork without damaging it. They keep a computer database of prints so if you want them to use a similar style and material, they bring in your old records to use an exact match. Where the Picture Store really shines is in custom work. If you have rare artwork or special items (like a combination of photos / maps / ticket stubs or whatever), they will take the time to arrange the project correctly. This makes a world of difference and helps protect and display your best memories. I have photos of my framed artwork on my flickr. http://www.flickr.com/photos/richthofen/sets/72157629146547629/ They did the Toasters/Aquabats/Flogging Molly /Mustard Plug posters. read more

The Picture Store did a fantastic job with a print I got for Christmas. They were able to match the frame perfectly to one I already had in my apartment and the piece looks excellent hanging in my living room. The service was incredibly helpful and helped me make decisions. Fair prices. I'm looking for other art to bring in! read more

We had a 48" square painting stretched here and we are very happy. They explained our options, had reasonable prices and were very friendly.

I can't say enough about what a great job they did with some pen and ink sketches that are very dear to me. Top-notch work and they couldn't have been more helpful. I will most certainly use them again. read more

Very nice people to work with, friendly, professional and good work! Good advice to give me direction without being too pushy or opinionated. A great locally owned small business! read more

I had seen the great work they had done on a huge painting for a friend of mine. Just bought my first "real piece of art", and they did not disappoint! It came out even better than I had hoped and I pretty much took what they suggested for the piece. Ive has little things done at other places before and they don't even come close to how easy and helpful The Picture Store was. I'd go back to them in a heartbeat! read more

The Picture Store is my go to place for framing. The owners are friendly and accommodating, and have always been very helpful when I am looking for ideas to make a framed piece of art special. They have also taken the time to explain to me the advantages/disadvantages of using certain types of glass in different lighting conditions/ I can count at least 8 items that I have used for their services and all the work in my office is framed by them as well. People always compliment me on the nice picture frames. I have recommended them to friends, family and co-workers on many occasions and everyone has been thrilled with the results. read more

The folks at The Picture Store were extremely helpful- like going above and beyond, even though my goal was to spend the least amount of money as possible! Extremely professional, helpful, customer- focused, really some of the best customer service I've experienced in a long time. read more

I've used quite a few frame services in MA over the years for various pieces of art, special photos and the occasional family history document, and The Picture Store is by far and away the best in Boston and the surrounding area. If you're looking for a cheap frame for a cheap poster this isn't what you're looking for, but if you're looking for a beautiful frame that will accent your artwork or memory perfectly, this is your place. Amazing work, museum quality, and I've already been back for more. The owners really worked with me to make sure everything was perfect and that the frame would add to the piece, but not distract from it. What I got was a beautifully framed photo that will last for ages without needing to be re-framed when my fickle taste in decor results in yet another overhaul of our home's style. read more

This place does a fantastic job! No matter what my requests have been even very short notice they are always willing to accommodate!! You won't be sorry with the quality of work & reasonable prices!!! read more

I had an issue with some logistics and timing of my order and they were very understanding and were flexible with a solution. Definitely recommend them. read more

My wife is a Granddaughter of the painter Morris Louis, and for our Anniversary I had a copy of one of his paintings made for her. We didn't have room for it to be full size, but it is 8.5 x 5.8 feet. We needed the canvas stretched and mounted, and I wanted to get it up as a surprise for her. Adam and Diane were absolutely fantastic. Working with a canvas of this size was a bit of an oddity; not just the room and equipment to stretch it, but the delivery and mounting as well. But in the end, looking at it not only conjures memories of family and a gift that I'm particularly proud of, but of the great experience and two new friends we made getting it out of the tube and onto the wall. Many thanks to Adam and Diane... Large or small, we'll never go anywhere else. read more

This is what customer service and local business is all about. I was sitting in a coffee shop on Tremont street when I started talking to a very sweet, older couple next to me. Somehow we began discussing our plans for the day, mine included getting a very old picture of my parents wedding day framed for their anniversary. The second I said "getting something framed" the older couple started telling me about an experience they had at the Picture Store on Berkeley street. And that they themselves have had multiple pieces framed there over the years - all based on a local referral they once received. To me, that was enough. I was sold on giving it a try. When I got there I met Adam. Moments later I met his wife, Diane. Not only did they both help me put together one of the most beautiful pictures of my parents I've ever seen, but my parents both cried when they saw it and it now hangs in their bedroom. The experience of getting it framed was friendly and, dare I say, fun! Adam and Diane have a very easy-going way about them and worked with me to put something together that was both in my budget - and that brings a smile to my parents face. I could not have asked for more and would never frame anything anywhere else. I'm glad I met that older couple at the coffee shop who gave me the referral, and will continue to spread the word - as this is how real local business experiences should be. read more

I have had four different things framed with The Picture Store, one of them an antique bomber jacket, and I CAN NOT write enough wonderful things about the people, their service and the exceptional quality of the work they do. I will never go anywhere else for framing. read more

Absolutely the best framing experience - both in customer service and design. I found The Picture Store from other reviews on Yelp and decided to take a chance on a new store with some very special pieces. Adam was exceptional. He took my budget into consideration, but also made a point to get to know my style, and what I was looking for in a final product so he could pull some ideas together. The framing itself took a little longer than expected, but Adam called with updates so I knew what was going on and when to expect everything. The finished products, which included one panoramic photo and 2 very high-priced scarves in frames, were absolutely stunning. I couldn't have been happier as I hung each framed piece of art. As for the price, The Picture Store is a bit more expensive than other frame shops, but the quality is worth every cent. read more

They do good work here but my GOD --- the prices are ridiculous. I had a medium-sized poster framed and it cost literally $325 for a nice frame, but STILL! I've had other pictures framed in other cities for 1/3rd of the cost of The Picture Store. My rant is entirely based on pricing here - the service and staff are good and nice but I feel completely taken advantage of. The high prices are not justified at all. read more

FANTASTIC place! This is exactly the kind of business you want and hope for - friendly and helpful owners and top quality work. I highly recommend this place for all of your framing needs! read more

These people really know their stuff. Their work is absolutely beautiful, hands down. It is definitely worth checking them out. They do great work, have great artistic suggestions, and the service is always friendly. They also helped me problem solve a recent issue and sent me to a printer to copy an oversized item. Excellent!!! read more

This store is the real deal! Many people don't put a lot of thought into the art and science of framing (how many things can we specialize in in life?!?!). The minute I walked in, I knew I was in the right place. These folks are PASSIONATE about what they do! They brainstorm with you - take into consideration your needs, and then offer you amazing options that can transform any project of yours into the piece that "makes" any room. The owner admits, in his self-deprecating manner, "Yeah, I'm just a Framer I guess." Go to this place and discover wild world of framing -- an incredible experience you won't regret! read more

I had an extremely positive experience here and would go back to Adam and Diane again and again for my framing needs. I found The Picture Store when I did a Google search for places with ready-made frames in Boston. It was the weekend before Christmas, and I had art I needed framed that day for gifts. As soon as I walked in, Diane set to work helping me find the right frames. One of the pieces I had was more complicated, because it consisted of 6 small maps lined up in a row. Amazingly, they had the perfect frame, already made, right there in the store. Diane said she could mat and frame my art that very day (as I said I needed same day service). She went above and beyond. The final product for both gifts was absolutely amazing. I still can't believe I was able to have both pieces perfectly and professionally framed in a matter of hours, and at a busy time of year at that. In addition, they wrapped the items in beautiful black paper -- no additional gift wrapping necessary. Thank you! read more

Simply FABULOUS! Highly recommended for framing, etc.. Great staff, very helpful and caring.