I met with Andrew to get 6 pieces of artwork framed. Andrews is thoughtful--He has deep expertise,…read morepatience and guides without over-reaching. He really knows how to get you through the process. The office feels like they understand and love the craft and the artwork. I am looking forward to the end result. The prices seem reasonable for the amount of care taken when we explore options. Seems like you can't go wrong with the son of an artist--who is an artisan himself.

Dropped a framed print off for a new dust cover. Friendly people, quick turn around and fair price.read more

Max at Stanhope Framers did a large install at my office in Boston and he did an amazing job! He…read morewas courteous, flexible and detail oriented. The frames chosen were solid and elegant. Max did everything in a timely manner and the cost was very reasonable. It's clear that he takes great pride in his work. Couldn't be happier! Thank you!

This is a really lovely frame shop. The folks who work here are true artisans. Whether you walk in…read moreknowing what you want or are looking for a little help, the talented members of the Stanhope team will walk you through the many, many options available to you. Most recently, I got a large poster and a cross-stitch framed. The woman I worked with, Jennifer, took plenty of time to explain to me the different kinds of glass, matting, and framework that I could have done. This isn't where you go for a plastic 3X5 frame (that's Target)--the work they do to present your pieces will likely last a lifetime. I couldn't be more pleased with how these pieces came out, and I look forward to making more investments with Stanhope Framers in the future.

Framing: 5 stars Attitude of staff: 2 stars…read more I will say that I've gone to both Big Picture Framing in Porter Square as well as in Harvard Square. My experience at Harvard Square was 5 star worthy until pickup. I needed an appointment to have my custom framing session which went off without a hitch. I booked online, they let me in when I arrive and had me in and out in less than 30min. After a couple weeks, I got a call letting me know that my item was ready for pickup and to just knock on the door when I got there. They close at 6 so I made an attempt to arrive at 5:45 on a Wednesday for a quick pickup but the lights were already out and no one was around. I get life happens and maybe the associate had to leave early, no harm. I come the next day at 5:15 and I see someone at the desk, I knock at the door and he makes eye contact with me and it looks like he gets on the phone so I assume he's calling someone to let me in. Now, I don't have an appointment because I'm picking up and was told I don't need one. At this point no one has come out and I've been standing outside in the cold for about 5 minutes when I give another wave and he continues to ignore me. Finally, he gets up from the desk walks up to the door and from behind the door, forcefully taps on the paper on the door about needing an appointment for framing services, and with an attitude says "go online", then quickly turns around back to the desk. Now, I was instructed to show up and knock on the door which I did so I said I'm here to pickup. He begrudgingly turned around and asked my name and hands me my print from a crack in the door, in the dark, without showing it to me or giving me a second to look at it. I had a large piece framed at the Porter Square location about 2 months ago and when I arrived they took the 3 minutes to ensure that it was what I'd ordered and to my standard. I couldn't have been more disappointed with how my experience ended here at Harvard Square and now know to steer clear. They may do a great frame but their customer service leaves a lot to be desired. Had the associate seen me knock and come over to let me know I needed an appointment immediately, I would've been able to let them know I was here for a pickup without issue. Instead, this person made the choice to ignore me instead of taking the 30 seconds to come up and try to help. Really disappointing.

I called Big Picture near Harvard Square at 12:30 pm to inquire about getting a replacement glass…read morefor my diploma, which had taken an unfortunate spill off the wall several months earlier. By 1:05 pm, I was back in my office with my diploma proudly displayed on the wall, with not only a fresh piece of glass in the front, but all the stuff that goes into the back of a framed piece of paper that the other shop (*coughMichael'scough*) hadn't bothered to give me when they did the original framing. The estimated price was spot-on (and very reasonable), the work was quick and professional, and the final result is just stunning. The only thing that could make this better would be if I had more things to frame. I'll definitely be coming back to this shop when I do have something to frame. I'm one very happy customer!

I came in looking to do three valuable sports items, including one jersey. I came in with lots of…read morephots of what I was looking for, and after I worked with them for about a 1/2 hour, I figured there was a solid understand of what I want going to get, especially for the price. I had seen some of their work on the site, so I felt conferrable bring in such valuable items. When the pieces were delivered to me, I couldn't have been more disappointed with the jersey. It was wrinkled, uneven, and did not look presentable. The two signed large prints looked fine. We brought the jersey back to BFW, and were met with much hostility and rudeness. The gentleman rudely said to someone accompanying me, "Oh, are you a framer?", when they mentioned something about previously framed jerseys in the home .We presented him again the photos from before and that this wasn't what we paid for, and asked for it to be redone. He reluctantly agreed, but I should have asked for my money back as well. I recommend that you take your business elsewhere.

After trying various Boston outfits, I've had several photos, posters, watercolors and a diploma…read moreframed at Boston Frameworks, the quality of the work, expected completion time and customer service have always been excellent. Moreover, they completed 3 unique projects: framing my grandfather's newspaper obituary, framing an array of heavy medallions from my grandfather's trophies and building a custom mirror for my living room. It was moving when my grandmother asked to meet Brian to personally thank him for their fine work in creating memories of her husband. To date, the old newspaper articles have held up well because of the UV glass and acid-free backings the team suggested. I have referred others to this business, most recently one purchased a framed Bruins newspaper article, and they too were very pleased with their overall experience.

You can tell they are experts at what they do. My piece looks awesome they did a great job. Will…read moredefinitely go back if I have something else to frame

Thankful to find a great place to rely on. Friendly service with warm expertise (very much needed…read morebecause it feels like there are unlimited options). They've done several of our art prints and diplomas and we will plan to return here for any future services.

Goated selection, these people know ball. Genuinely if you're looking for a good resupply on what…read moreyou need this is the place

holy, I love this place. I was staying in cambridge for a family reunion and I was bored out of my…read moremind, for the second day I was walking around the town and I saw the sick deltarune art on the window, and I couldn't resist myself. the staff were so nice, so many options and the price was very reasonable. I don't live near cambridge, but next time I come up, i will definitely come back

The Picture Store is an Incredible Family Run frame shop that actually cares about their customers…read more Ive seen many frame stores come and go and turn into over-priced bland useless places... The Picture Store has stood the test of time and gets it Right, every time. As a Teacher, and Artist who sells a lot of prints and paintings, i always recommend The Picture Store to everyone interested in frames. They make the process go smoothly, offer great advice and do Incredible Work :) Keep it up :) !!! - dino

I brought three artworks in to be fixed. It took more than four weeks and it cost almost $300…read more One of the artworks had the wire on the back incorrectly installed and after five days of hanging on the wall, the frame fell down and was irreparably damaged. I sent an email to The Picture Store with images of what had happened and asked for a refund for the one artwork that was done incorrectly. I left a message a week later and now, after almost two weeks, I still have not heard back. Go someplace where the customers are treated respectfully after the work is finished.

They did some matting and framing for us and everything came out perfect!…read moreFriendly and very helpful service and very fairly priced! Thanx so much.

Best frame store ever I love how sweet there are will be returning soon best people everread more