The clerk at this location had great suggestions for how to frame the pieces that we bought in. I…read morehaven't seen the finished pieces yet.

Martin was very polite , patient and a great designer I…read moredidn't know what I was doing and he helped me pick the right frame and mat Came out beautifully! Price was fair and selection was terrific

I met with Andrew to get 6 pieces of artwork framed. Andrews is thoughtful--He has deep expertise,…read morepatience and guides without over-reaching. He really knows how to get you through the process. The office feels like they understand and love the craft and the artwork. I am looking forward to the end result. The prices seem reasonable for the amount of care taken when we explore options. Seems like you can't go wrong with the son of an artist--who is an artisan himself.

Dropped a framed print off for a new dust cover. Friendly people, quick turn around and fair price.read more

Framing: 5 stars Attitude of staff: 2 stars…read more I will say that I've gone to both Big Picture Framing in Porter Square as well as in Harvard Square. My experience at Harvard Square was 5 star worthy until pickup. I needed an appointment to have my custom framing session which went off without a hitch. I booked online, they let me in when I arrive and had me in and out in less than 30min. After a couple weeks, I got a call letting me know that my item was ready for pickup and to just knock on the door when I got there. They close at 6 so I made an attempt to arrive at 5:45 on a Wednesday for a quick pickup but the lights were already out and no one was around. I get life happens and maybe the associate had to leave early, no harm. I come the next day at 5:15 and I see someone at the desk, I knock at the door and he makes eye contact with me and it looks like he gets on the phone so I assume he's calling someone to let me in. Now, I don't have an appointment because I'm picking up and was told I don't need one. At this point no one has come out and I've been standing outside in the cold for about 5 minutes when I give another wave and he continues to ignore me. Finally, he gets up from the desk walks up to the door and from behind the door, forcefully taps on the paper on the door about needing an appointment for framing services, and with an attitude says "go online", then quickly turns around back to the desk. Now, I was instructed to show up and knock on the door which I did so I said I'm here to pickup. He begrudgingly turned around and asked my name and hands me my print from a crack in the door, in the dark, without showing it to me or giving me a second to look at it. I had a large piece framed at the Porter Square location about 2 months ago and when I arrived they took the 3 minutes to ensure that it was what I'd ordered and to my standard. I couldn't have been more disappointed with how my experience ended here at Harvard Square and now know to steer clear. They may do a great frame but their customer service leaves a lot to be desired. Had the associate seen me knock and come over to let me know I needed an appointment immediately, I would've been able to let them know I was here for a pickup without issue. Instead, this person made the choice to ignore me instead of taking the 30 seconds to come up and try to help. Really disappointing.

wonderful and quick support. came in with an "emergency" framing job and Katie was responsive and…read morecongenial. immediately helped me find a viable work-around for a tricky framing job. enormously grateful to Katie and big Picture Framing!

I came in looking to do three valuable sports items, including one jersey. I came in with lots of…read morephots of what I was looking for, and after I worked with them for about a 1/2 hour, I figured there was a solid understand of what I want going to get, especially for the price. I had seen some of their work on the site, so I felt conferrable bring in such valuable items. When the pieces were delivered to me, I couldn't have been more disappointed with the jersey. It was wrinkled, uneven, and did not look presentable. The two signed large prints looked fine. We brought the jersey back to BFW, and were met with much hostility and rudeness. The gentleman rudely said to someone accompanying me, "Oh, are you a framer?", when they mentioned something about previously framed jerseys in the home .We presented him again the photos from before and that this wasn't what we paid for, and asked for it to be redone. He reluctantly agreed, but I should have asked for my money back as well. I recommend that you take your business elsewhere.

After trying various Boston outfits, I've had several photos, posters, watercolors and a diploma…read moreframed at Boston Frameworks, the quality of the work, expected completion time and customer service have always been excellent. Moreover, they completed 3 unique projects: framing my grandfather's newspaper obituary, framing an array of heavy medallions from my grandfather's trophies and building a custom mirror for my living room. It was moving when my grandmother asked to meet Brian to personally thank him for their fine work in creating memories of her husband. To date, the old newspaper articles have held up well because of the UV glass and acid-free backings the team suggested. I have referred others to this business, most recently one purchased a framed Bruins newspaper article, and they too were very pleased with their overall experience.

Thankful to find a great place to rely on. Friendly service with warm expertise (very much needed…read morebecause it feels like there are unlimited options). They've done several of our art prints and diplomas and we will plan to return here for any future services.

Artful Edge is top notch. I am a professional artist and live in the NY area but Artful Edge, and…read moreKim its owner, are so good -- efficient, artistic, reasonably priced - that I go there (in Allston) for all my framing needs.

Goated selection, these people know ball. Genuinely if you're looking for a good resupply on what…read moreyou need this is the place

I've generally had great experiences at this Blick. The store is well stocked, reasonably priced,…read moreand a fun spot for creative supplies or small gifts for all ages. Most of the staff are helpful and kind. That's why my visit this weekend (Sunday, 11/2) was such a surprise. An older female-presenting employee with long dark curly hair yelled at me and my young son when we tried to ask where the dry-erase markers were, while she chased after other customers who had already said they didn't need help. I said, "That was odd... but," and tried to ask my question, but she immediately cut me off and began raising her voice defensively. The escalation and her incendiary reaction was shocking in a customer service setting. I had to walk away, and another employee quickly helped us find what we needed. When I went to check out, she ended up on the register. I forfeited my loyalty points and asked my partner to handle the transaction because she'd made me uncomfortable. I told him what had transpired on the way home and he said she was curt and dismissive with him, too. This has always been a reliable neighborhood art store, but that kind of behavior makes it harder to come back. Nobody wants to deal with the loose cannon in the office aisle!

I brought three artworks in to be fixed. It took more than four weeks and it cost almost $300…read more One of the artworks had the wire on the back incorrectly installed and after five days of hanging on the wall, the frame fell down and was irreparably damaged. I sent an email to The Picture Store with images of what had happened and asked for a refund for the one artwork that was done incorrectly. I left a message a week later and now, after almost two weeks, I still have not heard back. Go someplace where the customers are treated respectfully after the work is finished.

This is an upscale framing store with "competitive" prices. I was initially thinking about going…read moreto a houseware store, buy the frames for the two items I had and do it myself, but I decided to at least stop by and see what they do. Adam was very welcoming and explained the various options. He has a good eye on the matting and type of frames to use. The price was "competitive," as I said. I just received them yesterday. Okay - now I know why it is best to have them professionally done. They are beautiful and worth every cent. I just dropped off a third item to be framed as a gift for my church - again "competitively" priced, but I know it will look fabulous!

Best frame store ever I love how sweet there are will be returning soon best people everread more

They did some matting and framing for us and everything came out perfect!…read moreFriendly and very helpful service and very fairly priced! Thanx so much.

What a fantastic experience I had with this shop and the owner, Tom. I brought in a poster from a…read moreFrench museum that featured the paintngs of my great- grandfather with the hope it could be enhanced in size, framed, etc. Tom guided me through the various options and within 15 minutes we came up with the right combination. I ordered four for family members as gifts for my children and a nephew. Yesterday I got a call from Tom saying the finished product was in and ready for pickup, which I did today. Tom expertly shrink-wrapped together the four pictures for easy transport and brought them to my vehicle. I left the shrink-wrap on since it's a gift, but you can get a sense of the quality of the frame and reproduction. Tom is the epitome of a small shop owner who cares about his workmanship and his customer service. And a great story teller.

the Picture Place In Brookline MA is a wonderful place to help with all your framing needs. Tom,…read morewho runs the shop, is extremely helpful and provides excellent service! Highly recommemd.