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Big Picture Framing

4.2 (68 reviews)
ModerateFraming
Open 9:30 am - 6:00 pm

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5 months ago

The clerk at this location had great suggestions for how to frame the pieces that we bought in. I haven't seen the finished pieces yet.

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1 year ago

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2 years ago

Excellent, prompt and friendly service. They have framed many items in our home and always do high quality work. Highly recommended.

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5 years ago

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4 years ago

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6 years ago

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6 years ago

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6 years ago

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Thank you so much for the kind words! We appreciate your business.

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15 years ago

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5 years ago

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9 years ago

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9 years ago

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5 years ago

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18 years ago

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14 years ago

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16 years ago

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5 years ago

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16 years ago

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12 years ago

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10 years ago

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11 years ago

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9 years ago

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13 years ago

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14 years ago

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16 years ago

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Ask the Community - Big Picture Framing

Review Highlights - Big Picture Framing

A nice guy at the store helped us choose the frames, the width of the matting, etc.

Mentioned in 4 reviews

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Big Picture Framing - We're proud of the work we do, but if for any reason you are not completely satisfied we will make it right for you at no charge...Forever!

Big Picture Framing

(10 reviews)

$$

Harvard Square

Framing: 5 stars Attitude of staff: 2 stars…read more I will say that I've gone to both Big Picture Framing in Porter Square as well as in Harvard Square. My experience at Harvard Square was 5 star worthy until pickup. I needed an appointment to have my custom framing session which went off without a hitch. I booked online, they let me in when I arrive and had me in and out in less than 30min. After a couple weeks, I got a call letting me know that my item was ready for pickup and to just knock on the door when I got there. They close at 6 so I made an attempt to arrive at 5:45 on a Wednesday for a quick pickup but the lights were already out and no one was around. I get life happens and maybe the associate had to leave early, no harm. I come the next day at 5:15 and I see someone at the desk, I knock at the door and he makes eye contact with me and it looks like he gets on the phone so I assume he's calling someone to let me in. Now, I don't have an appointment because I'm picking up and was told I don't need one. At this point no one has come out and I've been standing outside in the cold for about 5 minutes when I give another wave and he continues to ignore me. Finally, he gets up from the desk walks up to the door and from behind the door, forcefully taps on the paper on the door about needing an appointment for framing services, and with an attitude says "go online", then quickly turns around back to the desk. Now, I was instructed to show up and knock on the door which I did so I said I'm here to pickup. He begrudgingly turned around and asked my name and hands me my print from a crack in the door, in the dark, without showing it to me or giving me a second to look at it. I had a large piece framed at the Porter Square location about 2 months ago and when I arrived they took the 3 minutes to ensure that it was what I'd ordered and to my standard. I couldn't have been more disappointed with how my experience ended here at Harvard Square and now know to steer clear. They may do a great frame but their customer service leaves a lot to be desired. Had the associate seen me knock and come over to let me know I needed an appointment immediately, I would've been able to let them know I was here for a pickup without issue. Instead, this person made the choice to ignore me instead of taking the 30 seconds to come up and try to help. Really disappointing.

wonderful and quick support. came in with an "emergency" framing job and Katie was responsive and…read morecongenial. immediately helped me find a viable work-around for a tricky framing job. enormously grateful to Katie and big Picture Framing!

Boston Frame Works

Boston Frame Works

(9 reviews)

North Cambridge

I came in looking to do three valuable sports items, including one jersey. I came in with lots of…read morephots of what I was looking for, and after I worked with them for about a 1/2 hour, I figured there was a solid understand of what I want going to get, especially for the price. I had seen some of their work on the site, so I felt conferrable bring in such valuable items. When the pieces were delivered to me, I couldn't have been more disappointed with the jersey. It was wrinkled, uneven, and did not look presentable. The two signed large prints looked fine. We brought the jersey back to BFW, and were met with much hostility and rudeness. The gentleman rudely said to someone accompanying me, "Oh, are you a framer?", when they mentioned something about previously framed jerseys in the home .We presented him again the photos from before and that this wasn't what we paid for, and asked for it to be redone. He reluctantly agreed, but I should have asked for my money back as well. I recommend that you take your business elsewhere.

After trying various Boston outfits, I've had several photos, posters, watercolors and a diploma…read moreframed at Boston Frameworks, the quality of the work, expected completion time and customer service have always been excellent. Moreover, they completed 3 unique projects: framing my grandfather's newspaper obituary, framing an array of heavy medallions from my grandfather's trophies and building a custom mirror for my living room. It was moving when my grandmother asked to meet Brian to personally thank him for their fine work in creating memories of her husband. To date, the old newspaper articles have held up well because of the UV glass and acid-free backings the team suggested. I have referred others to this business, most recently one purchased a framed Bruins newspaper article, and they too were very pleased with their overall experience.

Big Picture Framing - framing - Updated May 2026

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