My father was in Brookdale Central Chandler for approximately 6 weeks in their memory care wing 1 year ago. Over all it was a miserable experience. The 'sales process' of course was on point. Lots of promises etc. however, nothing promised became a reality. The care he received was the bare minimum as it was all the staff could handle due to being so overwhelmed and understaffed. (an aid actually cried speaking to me on this on more than one occasion) We were told over and over how supportive we were as a family because we had someone visiting my dad several times per day 7 days a week. I can only imagine the care the other residents don't get. After it became clear dad was not getting the care he needed we moved him to a group home where he was taken care of beyond our hopes and expectations. Now on to the worst part of the experience. My dad has since passed away. Brookdale owes my mother a large sum of money. You see, my dad was qualified for ALTCS, however, upon moving him in, my 82 year old mother paid out of savings for his care, while paper work was being processed. To this day, Brookdale has never billed ALTCS for my dad's care even though he is qualified. We not only have been dealing with the loss of my dad, but also trying to get a refund from them for my mother, for a YEAR. Oh, and they have since sent my dad's account (mom's account now to deal with) to collections. Did I say this has been going on for a year? Too many emails, phone calls, snail mail, voice mails to count in trying to get this resolved. NO one seems to know how to help! Re-explaining the situation over and over, not getting called back, bad phone numbers, bounced back emails. We are now working with an attorney and an Ombudsman to get this cleared up. If you are looking for memory care for your loved one, stay clear of Brookdale and look closely at home group care. The experience was day and night. Oh, and the group home had no problem billing ALTCS and getting paid on time and without issue. read more
