My Grandfather was a resident at Emeritus until today--when he moved back to his old assisted…read moreliving place. While the Emeritus seems nice at first glance, as a family member of a resident, I was very underwhelmed. Included in the very PRICEY rent is supposed to be cleaning service. The Emeritus staff only cleans what belongs to the Emeritus. My mother and her brothers had to dust and clean so many times it wasn't funny. The food was marginal at best. The rooms are simply that--a room...aka a studio apartment with no kitchen! It's essentially a nursing home--not truly assisted living. For $3K per month, it was very disappointing. If you are looking for an assisted living facility for your loved one, please do your homework and look around. Your loved ones deserve to be well cared for. While Im sure the staff cares, the value isn't what it should be.

I would not recommend the Memory Care section of this establishment-the experience is awful. They…read morelack cleanliness, they are too short staffed so the personal care is not there at all. Our loved ones are treated no better than a caged pet. They get fed and the minimum of care but not much interaction from the staff other than leading them like animals. They are not treated with any kind of dignity and are left to their own devices too much of the time. They need more care than that and it breaks my heart to see the neglect. I also see a real lack of management from those in management-they always seem to be behind closed doors visiting with each other instead of making sure that the elderly are being taken care of with dignity and respect-again I'm speaking of the Memory Care section. One lady walks around in wet clothing because she cannot control her bladder and I would believe she probably wears an adult diaper so they just let her walk around until she is so wet and someone decides to take the time to do something about it. I think it's shameful. There are others that smell so badly, again dirty diapers or just really unclean. They do not get bathed but maybe once a week, if they're lucky. They do not have them clean their hands before a meal and a lot of them eat with their hands. They need help, they need guidance, they need to be respected and shown some dignity. I have heard others ask to be taken to the bathroom and they are ignored until the person asking actually gets upset and starts demanding to be taken to the bathroom. They treat them as though they don't know what they are talking about or what they need. No respect shown at all-in fact some of them show that their hearts are definitely not into taking care of the elderly. I feel that some of them are strictly there for the paycheck and I think the ones that do care just can't do it all by themselves. Where is the screening when hiring these people? All I'm saying is spend some time there before you make the decision to place a loved one in their care long term. They put on a good show when you are there looking into their facility but that show goes away not long after the papers are signed. It is really no more than a nursing home-definitely not 'assisted living.'

We contacted many home-care providers, Griswold was they only one who answered our questions…read moredirectly without telling us to look at the "google reviews", or saying it could be a problem getting care givers to our location. We were favoring them when we had one more question, and sent an email to Dustin; he answered it promptly even though it was late and he WAS ON VACATION (which we found out from another staff member). Their caregivers were good. And showed up when scheduled. We even had a incidence when one of the caregivers had a last minute transportation issue, when due for a night shift. We received a call from Taylor to advise us that she was working on a replacement, but if she could not find one SHE WOULD COME HERSELF. They furnished us with all of their licenses and insurance to assure they were fully insured and licensed. We are glad we chose them!

From the owner: Griswold is an award-winning pioneer in the home care industry, with over four decades of…read moreexperience and a storied legacy of compassion and integrity. We believe Care Professionals are the foundation of our success, and people deserve to live where they love as they age. Our commitment to innovation is based on our desire to improve the lives of everyone we touch in the communities we serve. "Live Assured" is the promise we make to everyone we touch: let Griswold help, so you can live without the weight of worry.

This team is amazing, Caregivers are attentive to residents, food is great!! the home is beautiful!…read moreClean and very inviting! Definitely recommend for anyone looking to get their love ones taking care of. They have activities that fits everyones needs!!

My family was fortunate enough to have learned about Golden Age from a very trusted source who…read morepersonally used them. I hope this review serves the same for anyone faced with the very difficult decision of where your loved one should reside. My grandmother moved into the home in approximately January of 2007. I can speak for the family when I say we have been blessed and will be eternally grateful to Gabriela and her staff for the 8+ years of outstanding physical and exceptionally loving care of my sweet Grammy. Of course, all of the basic care was provided. Meals, personal care, medication monitoring and health care coordination. But it was the all the little things that added up as well. The birthday celebrations, holiday parties and the personal touch of dedicated consistent care givers that made such a difference for us. This group home provided our family great peace of mind. My Grammy was very happy there; she was safe and loved. I just cannot give a more glowing recommendation of Gabriela and her team. Thank you!!! Lynn Bryan

We moved into a Villa for Independent Living in early August. We researched 9 local senior living…read morefacilities and The Montecito far surpassed the others. With its wandering sidewalks, lots of trees, a putting green, a doggie park, garages and meals that are out of this world...how can anyone complain? The staff is amazing - friendly and willing to help however they can. Housekeeping is wonderful too!! I am so very thankful to Carol, Heath, Edward and Oscar for handling all our needs related to moving in and making us feel as if we ARE AT HOME!! Much appreciated!

Watch your loved ones VERY closely. My siblings wallet was stolen and the staff did NOTHING…read moreabout it . He had a small sore wound on his back and the staff would squeeze on it daily so hard to where it was causing him pain. I was livid . It became horribly infected until he had to be discharged to hospital with staph infection and have if drained . Never went back!!!! . They just want to push to get your money but do not give a crap about the care . The fraud charges on his card were to the vending machines IN THE FACILITY Gas station runs , fast food , liquor, all this provided admin information and they did NOTHJNG ! Don't know how they get good rating on web page .Because the state doesn't visit these places at all . When they do it's everyone make sure to put on the eirs. Do not let the pictures deceive you! What goes on inside coupled with horrible admin staff is the worst! You are a mere walking dollar sign to them. If I could give them ZERO star I would

Beautiful grounds, large rooms, attention to detail, and family owned (private). Food is amazing…read moreand they go out of way to serve.

My mom moved here in October. She is a good cook and was really worried about how good the food…read morewould be. She loves it! The chef has frequent meetings with the residents and they are allowed to offer suggestions. All of the staff know all of the residents names. The staff seem to truly enjoy their jobs. The grounds and the apartments are extremely well cared for. Any time my mom needs something fixed or hung on the wall, maintenance is there in a timely manner to assist her. I can't say enough good things about Wooddale!

My Mom loved it there. Everyone is friendly and dedicated to caring for you loved one. Elsa the…read moreowner is very protective of those I her care. I could not ask for a better place for my Mom. She was happy, safe and well cared for. Daily activities for the residents and Tea party Tuesday. Just perfect. Clean, safe, caring and uplifting.

Ella Tesfasion is the most caring person I've ever met. My mother-in-law was a resident at…read moreComfort Assisted Living for almost 2 years. She got the best care possible from Ella and her staff. They took care of every single thing my mother-in-law needed and wanted..better than I could have done. Always with love and compassion. From the day she moved in until the day she passed she never had a single day without a smile . There aren't enough words to express our gratitude for all Ella did . Thanks so much!

I toured several places and found this to be the best place for my Mom. I think at first the main…read morereasons being because all the room's exit into a main hallway, not to the outside. The other 5 places I toured with my Dad were way more expensive, not as nice, didn't have welcoming staff (one place had NO STAFF in the lobby during the 30 minute wait we had), and more. I liked this for more security, safety and home feeling. The rooms/apartments have a space right outside the door that you can decorate as a porch which was super cool. My Mom had two chairs and a table in her area and people would stop and sit to take a rest which would allow my Mom to meet new friends easily. The main hallway actually wraps around the entire building so on days it's not good to walk outside, a walking group will walk the halls on each level. This is also good for those that like to walk but shouldn't walk outside due to wandering. The staff is super friendly, nice and caring. They all make it an effort to know all the residents well and make them feel welcomed. They have lots of things to do also which helped keep my Mom busy. They have planned travel days to various stores and outings via their buses. They also will provide transportation to and from Doctor Appointment within the area. The rooms were very nice, clean, looked brand new for an older building. They had front door peep-holes and door bells, like an actual apartment. They provide local phone service and a 24 hour emergency alert necklaces for the tenants, but wi-fi you need to provide yourself (we got a discounted plan for $20 a month with Cox). The restaurant (I call it) is just like a restaurant. The meals change and you get a nice, customized, bound menu when you go to eat. Two meals a day is standard but you can purchase a third. There are also other services you can purchase if needed. Family is encouraged to visit for meals and the food is good. There is also on-site assistance services you can hire to help administer medication, take blood pressure, take on personal shopping trips, etc. My Mom really liked that they have happy hour every Friday at 4:30 and friends and family are welcome. Makes it a great opportunity to meet the other residents and staff. The inner exterior area of the facility is really nice and welcoming. One side has a heated pool and golf putting area, and the other side has a large pond area complete with turtles and ducks. Lots of places to sit outside and enjoy good weather. I wish my Mom could have stayed longer, but her condition worsened rapidly, but the facility accepted our 30 day notice of vacating before the year contract was up with no issues (due to declining health). Oh, you can have small pets here too, though my Mom didn't. It's definitely worth checking out.

I've lived long enough to know that no place is perfect, but what I've been seeing around here just…read moreisn't right. The food is rarely cooked properly. Half the time it's tough as leather, doesn't taste very good, and some of the meal combinations don't make much sense. At our age, eating shouldn't feel like a chore. Many of us look forward to our meals, and it's disappointing when they're consistently poor. And then there's Scott. My friend asked him one day why he puts cabbage on just about everything. Instead of giving a respectful answer, Scott said, "Because it's delicious," in a smart-aleck sort of way. It was rude and dismissive. Why is someone who talks to residents like that still in charge of the dining room? Today I waited nearly 30 minutes for a simple sandwich. Thirty minutes. That's ridiculous. The care staff aren't much better. During an activity, a lady politely mentioned that they were being too loud. They were carrying on, laughing, and making so much noise you could hardly hear what was going on. Sounded like a bunch of cackling hyenas. Instead of showing some respect, they told her to hush up. I heard it with my own ears. What bothers me most is that many of the staff seem lazy and uninterested in helping residents. Too often they're standing around talking while residents are left waiting. We pay a lot of money to live here, and we deserve better than that. My wife and I have been here a long time. This is our home. At our age, packing up and moving isn't as simple as people think. We shouldn't have to consider leaving just because nobody wants to listen to the residents. The Executive Director needs to spend less time listening to department heads and more time listening to the people who actually live here. We're the ones paying to be here. We're the ones experiencing these problems every day. All we're asking for is decent food, respectful staff, and the quality of care we were promised. A Concerned Resident

Svetlana and her staff's attentiveness and patience have been nothing short of amazing…read more They've gone above and beyond looking after my dad, due to his declining mental health. Always aware of his needs and pro-active in making the proper adjustments with his prescriptions. I've also seen tremendous improvement in my mom's health and wellbeing and she hasn't been this happy in a long time. It's nice to have this place in our neighborhood. The house is fairly new, modern and cozy. All needs are addressed and there's nothing they won't do to make it a comfortable experience. It was difficult in the beginning not knowing what to expect when considering living assistance. Looking back, I'm confident this was the best decision, moving my parents to this home.

My parents were both admitted in Hospice at the same time. They went from being totally independent…read moreto both depending on me. We needed around the clock team to take care of all their needs. We had Visiting Angels come to their home. They were great however the responsibility of all their medical appointments, meals, medication management, housekeeping, daily care maintenance, etc. were all on my shoulders. Lots of stress and lack of sleep due to taking care of both. Then I contacted Integrity Memory Care. Upon entering this group home, I immediately knew that this was the place for mom and dad. Svetlana's (owner) attention to all the details is impeccable. It has a homey feel and the beautiful home and surroundings is topped off with a high standard of care. All of the caregivers have been compassionate, loving and caring to both of my parents' needs. The home itself is new, clean and beautifully designed. There is a large patio and backyard with mini golf. All the meals are home cooked and they pay attention to dietary needs. There are certified caregivers on site 24/7. This home accommodates up to 6 residents so it provides tailored attention to each resident. No one is lost in the shuffle like that of a larger facility. I hope this review helps any one who is faced with a difficult decision of where your love one can reside. My original goal was to have them move in with me however after observing all the love and care they receive now through this group home, I would have done my parents and myself a disservice. I can now rest easy knowing that they will get around the clock professional and tailored attention. If you want a peace of mind with a well-rounded attention for your loved one, please consider Svetlana, her team and home. They are exceptional. Thank you!!!

I checked out quite a few places before deciding on Sues Place!…read moreThe care givers were lovely and went above and beyond and took very good care of my mom, even showing her love! She was always clean and well fed they were open to any suggestions we had! I am forever grateful knowing she was in good hands 24/7! Thankyou Mary For all you did for my Momma/Gloria

I have worked with Sue's Place for many years and as a RN, I can confidently recommend this home…read more Mary, Sue and all the caregivers go above and beyond to provide a safe and loving home for all their residents.

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Arrowhead are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

In a time of great anxiety I was touring multiple facilities looking for a place for my mom. This…read morewas our first place and quickly became the standard I set for the rest that I toured! Yvette took me through the whole facility. It was warm, welcoming and so peaceful. Mom would be staying in the memory care. It was so safe, quiet and very intimate. It's set up almost like a Montessori school. They only take around 20 residents in the memory care. I was so grateful they had an opening for her! They have a ratio of about 1 care giver to 5 residents. They had amazing safety systems set up for caring for their residents! We had superb gentle nurses and caregivers like Arrietta and Delores! They looked after mom like she was their own. So protective! There was Pablo who at nights would stay close and talk to mom's room/door so she would feel comfortable and sleep! From the moment she arrived at Orchard Point earlier than expected, Yvette and Patty the Director took such amazing care of her. Even answering their personal cellphones late late at night on our first night there. I was expecting voicemail but they took my call and jumped into action! They quickly helped with any accommodations she/we needed. They helped us as her family find support for her! They and all of the staff in the Memory Care are a family! It felt like home. The residents mom spent time with were so happy. Everyone was active, clean, needs being met! There was not one single resident who wasn't being loved and cared for! Orchard Pointe was such a blessing for us in a painful journey! They took care of us! They took care of us so we could set back and breathe! Orchard Pointe is a Home and a Family! My mom has passed but we will be eternally grateful to have found Yvette, Patty and everyone at Orchard Pointe! They truly love and care for their residents and their families! Thank you everyone at Orchard Pointe for taking care of Mom and me to!