I was very impressed with The Retreat at Alameda. Staff are professional and kind. The security…read morefor visitors is great. Any visitor is required to sign in on a kiosk and your photo is taken. Many activities are happening for the residents. A menu is posted for the daily meals. There are two seating times for each meal. Several of us went to visit a friend who now lives there. The facility allows pets and we met Lily of the Valley, our friend's cat. The rooms are good sized with bedroom and sitting area. A small microwave and refrigerator are in the room. The cleaning staff come often. While we were sitting in her room, a staff person came to visit. She was there to help bathe our friend, but said she would come back later. It was an enjoyable visit. They have their own parking lot.

I would give this community 10 stars if I could. I stopped in to take a tour for an aging family…read moremember and was so impressed. The facility was clean and welcoming, the staff was warm and friendly and the location is very close to the freeway and easy to get to. If you are looking for a wonderful place, this one is a must see.

I toured several places and found this to be the best place for my Mom. I think at first the main…read morereasons being because all the room's exit into a main hallway, not to the outside. The other 5 places I toured with my Dad were way more expensive, not as nice, didn't have welcoming staff (one place had NO STAFF in the lobby during the 30 minute wait we had), and more. I liked this for more security, safety and home feeling. The rooms/apartments have a space right outside the door that you can decorate as a porch which was super cool. My Mom had two chairs and a table in her area and people would stop and sit to take a rest which would allow my Mom to meet new friends easily. The main hallway actually wraps around the entire building so on days it's not good to walk outside, a walking group will walk the halls on each level. This is also good for those that like to walk but shouldn't walk outside due to wandering. The staff is super friendly, nice and caring. They all make it an effort to know all the residents well and make them feel welcomed. They have lots of things to do also which helped keep my Mom busy. They have planned travel days to various stores and outings via their buses. They also will provide transportation to and from Doctor Appointment within the area. The rooms were very nice, clean, looked brand new for an older building. They had front door peep-holes and door bells, like an actual apartment. They provide local phone service and a 24 hour emergency alert necklaces for the tenants, but wi-fi you need to provide yourself (we got a discounted plan for $20 a month with Cox). The restaurant (I call it) is just like a restaurant. The meals change and you get a nice, customized, bound menu when you go to eat. Two meals a day is standard but you can purchase a third. There are also other services you can purchase if needed. Family is encouraged to visit for meals and the food is good. There is also on-site assistance services you can hire to help administer medication, take blood pressure, take on personal shopping trips, etc. My Mom really liked that they have happy hour every Friday at 4:30 and friends and family are welcome. Makes it a great opportunity to meet the other residents and staff. The inner exterior area of the facility is really nice and welcoming. One side has a heated pool and golf putting area, and the other side has a large pond area complete with turtles and ducks. Lots of places to sit outside and enjoy good weather. I wish my Mom could have stayed longer, but her condition worsened rapidly, but the facility accepted our 30 day notice of vacating before the year contract was up with no issues (due to declining health). Oh, you can have small pets here too, though my Mom didn't. It's definitely worth checking out.

I've lived long enough to know that no place is perfect, but what I've been seeing around here just…read moreisn't right. The food is rarely cooked properly. Half the time it's tough as leather, doesn't taste very good, and some of the meal combinations don't make much sense. At our age, eating shouldn't feel like a chore. Many of us look forward to our meals, and it's disappointing when they're consistently poor. And then there's Scott. My friend asked him one day why he puts cabbage on just about everything. Instead of giving a respectful answer, Scott said, "Because it's delicious," in a smart-aleck sort of way. It was rude and dismissive. Why is someone who talks to residents like that still in charge of the dining room? Today I waited nearly 30 minutes for a simple sandwich. Thirty minutes. That's ridiculous. The care staff aren't much better. During an activity, a lady politely mentioned that they were being too loud. They were carrying on, laughing, and making so much noise you could hardly hear what was going on. Sounded like a bunch of cackling hyenas. Instead of showing some respect, they told her to hush up. I heard it with my own ears. What bothers me most is that many of the staff seem lazy and uninterested in helping residents. Too often they're standing around talking while residents are left waiting. We pay a lot of money to live here, and we deserve better than that. My wife and I have been here a long time. This is our home. At our age, packing up and moving isn't as simple as people think. We shouldn't have to consider leaving just because nobody wants to listen to the residents. The Executive Director needs to spend less time listening to department heads and more time listening to the people who actually live here. We're the ones paying to be here. We're the ones experiencing these problems every day. All we're asking for is decent food, respectful staff, and the quality of care we were promised. A Concerned Resident

My family and i volunteered at the Christmas event they put on for the residents at Terra Pointe…read more It's was apparent from the moment we walked in that every member of the staff truly cares about the people in their care and giving them positive experiences. They were so loving and nurturing toward each person they interacted with, and knew each person individually, it was truly heartwarming to witness and be a part of. Thank you Edith and staff for being so amazing to those who need the extra love in their lives!

If there was a way to give a negative rating, I would. My step father was in there for one week and…read morewas extremely abused. He had 2 black eyes, bruises all over his chest, back and arms. These people put on a good face but behind the scenes they are terrible people. My step father will sometimes flinch when we go to help him. The worst part is he couldn't tell us what happened because he couldn't remember. If you care about your loved ones with dementia, you will choose another place. RUN FROM THIS PLACE.

I was genuinely troubled to see the memory care director, Laurin, leave her position. Having worked…read morewith her a few months ago, I can say she was an extraordinarily loving, patient, and empathetic leader -- the kind of advocate this facility needs. I don't blame her for leaving at all. What concerns me most is something I witnessed firsthand: while waiting to speak with her, I overheard a conversation between her and the executive director. His tone was belittling, and he spoke about writing up and firing staff in a way that felt dismissive of the people actually doing the caregiving. Given that, it's hardly surprising how many memory care directors have come and gone. It's worrying to think this same leadership will be opening a new, state-of-the-art center -- I have real concerns about whether the culture behind the scenes matches the polish out front. I don't typically write reviews, but after learning Laurin had left and seeing firsthand how unsanitary and rundown the common areas have become, I felt I owed it to other families to speak up. This is memory care -- the residents here are especially vulnerable, and I think that raises the stakes on all of this considerably.

Bethesda is a very well maintained assisted living facility with very friendly and well trained…read morestaff. We place our brother with disability in Bethesda a few months ago. He praised the staff are more friendly and available, the food are better, even the air is fresher compared to the last assisted home he stayed at for 4 years. My encounters with everyone (including the residents) from Bethesda were all positive. My only suggestion is I wish the med techs have a desk with a chair, so they don't have to be on the feet all day.

It was 3 year waiting list for affordable living I called…read morethe telephone number I always get it answering machine and nobody has ever called me back

I moved here a year ago and the staff is excellent. Great neighbors and 24 hour security.read more

This team is amazing, Caregivers are attentive to residents, food is great!! the home is beautiful!…read moreClean and very inviting! Definitely recommend for anyone looking to get their love ones taking care of. They have activities that fits everyones needs!!

My family was fortunate enough to have learned about Golden Age from a very trusted source who…read morepersonally used them. I hope this review serves the same for anyone faced with the very difficult decision of where your loved one should reside. My grandmother moved into the home in approximately January of 2007. I can speak for the family when I say we have been blessed and will be eternally grateful to Gabriela and her staff for the 8+ years of outstanding physical and exceptionally loving care of my sweet Grammy. Of course, all of the basic care was provided. Meals, personal care, medication monitoring and health care coordination. But it was the all the little things that added up as well. The birthday celebrations, holiday parties and the personal touch of dedicated consistent care givers that made such a difference for us. This group home provided our family great peace of mind. My Grammy was very happy there; she was safe and loved. I just cannot give a more glowing recommendation of Gabriela and her team. Thank you!!! Lynn Bryan

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Arrowhead are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

In a time of great anxiety I was touring multiple facilities looking for a place for my mom. This…read morewas our first place and quickly became the standard I set for the rest that I toured! Yvette took me through the whole facility. It was warm, welcoming and so peaceful. Mom would be staying in the memory care. It was so safe, quiet and very intimate. It's set up almost like a Montessori school. They only take around 20 residents in the memory care. I was so grateful they had an opening for her! They have a ratio of about 1 care giver to 5 residents. They had amazing safety systems set up for caring for their residents! We had superb gentle nurses and caregivers like Arrietta and Delores! They looked after mom like she was their own. So protective! There was Pablo who at nights would stay close and talk to mom's room/door so she would feel comfortable and sleep! From the moment she arrived at Orchard Point earlier than expected, Yvette and Patty the Director took such amazing care of her. Even answering their personal cellphones late late at night on our first night there. I was expecting voicemail but they took my call and jumped into action! They quickly helped with any accommodations she/we needed. They helped us as her family find support for her! They and all of the staff in the Memory Care are a family! It felt like home. The residents mom spent time with were so happy. Everyone was active, clean, needs being met! There was not one single resident who wasn't being loved and cared for! Orchard Pointe was such a blessing for us in a painful journey! They took care of us! They took care of us so we could set back and breathe! Orchard Pointe is a Home and a Family! My mom has passed but we will be eternally grateful to have found Yvette, Patty and everyone at Orchard Pointe! They truly love and care for their residents and their families! Thank you everyone at Orchard Pointe for taking care of Mom and me to!

I had in-house physical therapy after surgery, multiple times the nurse and pt therapist would go…read morethrough my medications looking for God knows what so I stopped their appointments immediately. They have no right to rummage through your personal items in your home.

I refer my clients to Valley of the Sun Homecare knowing they will be in great hands for all their…read morehomecare needs. Valley of the Sun is reliable, consistent, and they offer excellent care!

Lynette's Care Center is owned and managed by incredibly caring and professional people. It is a…read moregroup home with space for 10 or fewer seniors. There is always staff onsite, and residents are treated with kindness and respect. The owner, Mariana, is the lead staff member, and she cares for every resident as though they were a member of her own family. There is no cookie-cutter approach to life here. Some residents are highly independent and stay busy in their rooms and with visiting family and friends, while others stay visible in a main sitting room watching television and otherwise passing the time. Residents receive healthy home-cooked meals, and a visit in the morning often means being greeted by the welcome fragrance of a chicken stew or other soup cooking on the stove. The house--an expanded, converted ranch house--is filled with light from skylights, and in many bedrooms, arcadia doors through which light spills. There is an unused, but well-maintained and fenced, swimming pool in the backyard, next to a gazebo covered with bougainvillea. Five years ago, my mother had a major stroke and was no longer able to live independently. We found her an (other) assisted living group home in Phoenix, after being dismayed by the highly mixed reviews for larger facilities. She did well at that home for a year, but it was clear, after a more serious fall and major surgeries, that the first group home was not going to work for her once she was no longer as mobile. Lynette's Care Center came to the rescue with all-in-one care: visiting doctors and nurse practitioners, eye care, hair care, and highly personalized assistance with the activities of daily living. Mom lived here for 4 years, until her recent peaceful death at age 87. She always felt well-cared-for, and loved the staff (and the food). Because of Mariana and her assistants, Mom was able to live without pain (and with many fewer medications than when she arrived) for several years more than she (or we, her children) had hoped. It was a good life at an excellent home.