My friend just moved here to independent living. While they do offer assisted living, that is…read moreabout to change. The place will be under new ownership and they have decided to do away with the assisted living portion. What a shame. Park Terrace was home to Marriott inn years ago. In fact I remarked as I walked in how it felt like a hotel. It has very high ceilings with lots of natural light coming in. When you walk past the portico, the reception area greets you. The reception desk is manned 24/7. Opposite that is a large dining area with booths and tables with chairs. There is also a room which had a bingo game in progress. Going past reception, there is a game room with pool table and puzzles to work on. Just past the game room is a hair salon and clinic open three days a week. All of the stairwells have been roped off. Tenants are asked to use the elevators to go upstairs. Upstairs there is a table and chairs for public use to play cards or board games. There is a well stocked library. In the next room is the gym with treadmills, weights and elliptical machine. The last room is the craft area with large table and chairs. Supplies are stocked next to the wall. Two sewing machines are available for use. There is a very large round pool outside and a water feature. The grounds are kept clean. Staff are very friendly as are the residents. Gated community with plenty of parking spaces. Free WiFi residents.

The food quality is terrible the portion size that they give the residents is ridiculous to say the…read moreleast. They feed them almost the same thing every other week and a lot of these residents are allergic to a lot of the stuff that they tend to feed multiple times a week or a month. The housekeeping is not up to par they don't move anything and they don't sweet before they mop they use them off to sleep. Also the staff doesn't really care about the residents they are not treated with love and kindness these people honestly deserve better care and my opinion. I am very happy to say that I will be taking my mom home come July 2026 and she will no longer be here. The list goes as far as other things I could honestly complain about instead I will keep short.

In a time of great anxiety I was touring multiple facilities looking for a place for my mom. This…read morewas our first place and quickly became the standard I set for the rest that I toured! Yvette took me through the whole facility. It was warm, welcoming and so peaceful. Mom would be staying in the memory care. It was so safe, quiet and very intimate. It's set up almost like a Montessori school. They only take around 20 residents in the memory care. I was so grateful they had an opening for her! They have a ratio of about 1 care giver to 5 residents. They had amazing safety systems set up for caring for their residents! We had superb gentle nurses and caregivers like Arrietta and Delores! They looked after mom like she was their own. So protective! There was Pablo who at nights would stay close and talk to mom's room/door so she would feel comfortable and sleep! From the moment she arrived at Orchard Point earlier than expected, Yvette and Patty the Director took such amazing care of her. Even answering their personal cellphones late late at night on our first night there. I was expecting voicemail but they took my call and jumped into action! They quickly helped with any accommodations she/we needed. They helped us as her family find support for her! They and all of the staff in the Memory Care are a family! It felt like home. The residents mom spent time with were so happy. Everyone was active, clean, needs being met! There was not one single resident who wasn't being loved and cared for! Orchard Pointe was such a blessing for us in a painful journey! They took care of us! They took care of us so we could set back and breathe! Orchard Pointe is a Home and a Family! My mom has passed but we will be eternally grateful to have found Yvette, Patty and everyone at Orchard Pointe! They truly love and care for their residents and their families! Thank you everyone at Orchard Pointe for taking care of Mom and me to!

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Arrowhead are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

The management and the staff here are great! The rooms and the facility are very well maintained,…read morewith an enclosed outdoor courtyard space that is well groomed. There is a great number of activities art games and even trips away from Brookdale for everyone's enjoyment and entertainment. There are two TV lounge/activity rooms to enjoy playing cards or watching whatever you want on TV or movies. Being that food choices are cafeteria style I do add some ingredients to make it better but most people enjoy the food here very much. I just read the other reviews. I disagree with Sherry's review in terms of treatment and maintenance. Her review was from 4 years ago and upgrades have been made and I can attest to management and the care that is given here big first rate. My opinion is Sherry had exaggerated expectations. A number of improvements must have been made in the last 4 years as I find it comfortable safe and secure to be here. No it is not a five-star resort but for an assisted living facility which I've been to a few this one is nice. There is the definite difficulty with so many of us in our senior years that need to feel comfortable and well cared for and a paramount necessity for feeling safe.

This place is horrible! Dirty, understaffed and full of negligence. The staff has no credentials to…read morenotice a medical emergency. Personal items are always missing and you will get the same answer every time by staff " I don't know, I wasn't working that day" The director Dora has zero communication skills and doesn't follow up or follow through when asked about an incident that occurred. They are all about the money, not the care of residents.

The food quality is inconsistent. Sometimes excellent sometimes inedible. Today we had navy bean…read moresoup that contained no actual beans. Hot foods are frequently lukewarm.

Do not put your loved ones in here. It's a terrible place with horrible service and mean staff…read more They made me eat bloody chick under cooked and yelled at my mom for being to quiet. It's insane!!

I was very impressed with The Retreat at Alameda. Staff are professional and kind. The security…read morefor visitors is great. Any visitor is required to sign in on a kiosk and your photo is taken. Many activities are happening for the residents. A menu is posted for the daily meals. There are two seating times for each meal. Several of us went to visit a friend who now lives there. The facility allows pets and we met Lily of the Valley, our friend's cat. The rooms are good sized with bedroom and sitting area. A small microwave and refrigerator are in the room. The cleaning staff come often. While we were sitting in her room, a staff person came to visit. She was there to help bathe our friend, but said she would come back later. It was an enjoyable visit. They have their own parking lot.

I would give this community 10 stars if I could. I stopped in to take a tour for an aging family…read moremember and was so impressed. The facility was clean and welcoming, the staff was warm and friendly and the location is very close to the freeway and easy to get to. If you are looking for a wonderful place, this one is a must see.