My mother moved to The Cottages at Peoria (formerly Pacifica), while she was still fairly…read moreindependent, but with the onset of dementia. She remained a resident for four years until she passed away at 93 years old. I talked to her daily and visited once or twice a week. So my review is a personal observation and experience. The caregivers, resident staff and executive director, are phenomenal! My mother was fortunate to live in the same cottage all four years, her caregivers became extended family. They knew her and did everything they could to make her life pleasant and easy. How she liked her coffee, her favorite cereal. She loved to read, and they always made sure she had her books. But most importantly, they were all so attentive, caring and respectful as she approached the end of her life. I was there every day during her last two weeks, sometimes in the morning, other times late in the day. No matter when I arrived, her care was exceptional. Her medication was always on time, and her comfort was always a priority. My mother's hospice nurses let me know they were impressed with the care she was receiving. She was always kept clean, her bedding was changed multiple times a week and her room was spotless. The executive director is a wealth of knowledge for all levels of care. And more importantly, she knows every resident by name, and knows their stories. I relied on her experience and knowledge for many decisions that I needed to make for my mother. She is very friendly and always approachable. She has excellent communication with her staff and is always available to answer any questions. I highly recommend The Cottages at Peoria for your loved ones.

My family is very fortunate to have discovered The Cottages formerly Pacifica. My spouse had…read moresevere dementia with behavioral issues; and other facilities were not able to care for him and meet his needs. It was a blessing to find this facility with the help of a social worker. I met with the Executive Director, Erin who helped me understand the facility's approach to caring for its residents. She brought me a since of calm that I had not experienced since starting this journey with my spouse 3 years earlier. The office staff is professional and caring. The caregivers, nursing personnel and other staff are compassionate and always helpful. I no longer feared a call from an assisted living facility as I had in the past because I knew everything was under control, and my spouse was well cared for at all times by knowledgeable and tenderhearted personnel. As my spouse's condition deteriorated, everyone from office staff, to cottage staff were very kind and comforting. I routinely visited, unannounced, so I could check on my spouse. I found him well taken care of and happy during my visits. Hospice personnel who ultimately helped with the care of my spouse coordinated with The Cottages personnel, and my spouse was treated with respect and dignity. When he passed away, the staff were genuinely upset and empathetic toward my needs. I highly recommend The Cottages in Peoria AZ to care for your loved ones.

My family and i volunteered at the Christmas event they put on for the residents at Terra Pointe…read more It's was apparent from the moment we walked in that every member of the staff truly cares about the people in their care and giving them positive experiences. They were so loving and nurturing toward each person they interacted with, and knew each person individually, it was truly heartwarming to witness and be a part of. Thank you Edith and staff for being so amazing to those who need the extra love in their lives!

If there was a way to give a negative rating, I would. My step father was in there for one week and…read morewas extremely abused. He had 2 black eyes, bruises all over his chest, back and arms. These people put on a good face but behind the scenes they are terrible people. My step father will sometimes flinch when we go to help him. The worst part is he couldn't tell us what happened because he couldn't remember. If you care about your loved ones with dementia, you will choose another place. RUN FROM THIS PLACE.

We absolutely love Palos Verdes, the staff is incredible. They care for the residents as if they…read morewere their own family. My mom's been there for 4 months now and I have seen how compassionate and caring the staff is, I highly recommend Palos Verdes. Once a month they have a family night and tonight they held a "prom" which was an absolute blast. I cannot say enough good things about Palos Verdes!!

Very good pricing excellent staff wonderful assistance. I'm very impressed with the help I've…read moreGotten from the executive director and the sales consultants.

We moved into a Villa for Independent Living in early August. We researched 9 local senior living…read morefacilities and The Montecito far surpassed the others. With its wandering sidewalks, lots of trees, a putting green, a doggie park, garages and meals that are out of this world...how can anyone complain? The staff is amazing - friendly and willing to help however they can. Housekeeping is wonderful too!! I am so very thankful to Carol, Heath, Edward and Oscar for handling all our needs related to moving in and making us feel as if we ARE AT HOME!! Much appreciated!

Montecito is a beautiful senior living facility! The staff is so wonderful and attentive to…read moreeveryone's needs. The front desk staff is really pleasant and so ready to assist when you walk through those doors whenever I have come to visit. I love the type of care the Seniors receive. They also have an amazing Bible study on Tuesdays which is good for their souls. I can't say enough good things about them. They always greet me with a big smile and conversation that it's obvious they truly care about people. There are so many good people from Housekeeping, Restaurant and Maintenance employees that I would love to recognize each and everyone of them for taking such good care of all The seniors that live here. I know I didn't mention everyone by name but want all of you to know how much I appreciate you and all that you do for the families every day. Thank you very much, from the bottom of my heart.

The first night/morning they came in to change my moms bed and take her to the bathroom they never…read morecame back to get her in the bathroom even though she pulled the cord )she had to get herself back in the wheelchair and maneuver herself back to the room. Once she got a nurse to come back in and told them the situation they were quick to apologize and say that was unacceptable and it would never happen again. And it never did from then on they were good. She loved the CNA's she had namely George - Bernard and Anna as well she really liked her PT person Robert. The food wasn't the best so she says but she has a pretty picky palette so....

I was transferred from Boswell Hospital, Sun City to FREEDOM PLAZA CARE CENTER for additional…read morehealing and Rehab for a broken Hip. Everyone at the facility was EXCELLENT. My pain and discomfort was addressed by the staff and my stay was pleasant considering what I was at the facility for. My caregivers, Arsinio, Carmen and Molly were EXCELLENT. My case manager kept me advised of my coverage and my rights. At a time in my life, when I needed help the most, this was the right place to be. Thank you all for your dedication and knowledge. Bernadette....

Good care. Close to home. Nice food and services Various…read moreactivities. Snacks at night. Caring kind staff. Thank you

Clean and smells like normal room air. Nursing assistants everywhere on the move. Therapy gym was…read morepacked with therapists and patients rehabbing. Case manager and leaders cared about the little things. The staff took great care too. Meals are always on time. Call lights answered responsibly. And finally, people working here were friendly and nice to us.

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Arrowhead are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

In a time of great anxiety I was touring multiple facilities looking for a place for my mom. This…read morewas our first place and quickly became the standard I set for the rest that I toured! Yvette took me through the whole facility. It was warm, welcoming and so peaceful. Mom would be staying in the memory care. It was so safe, quiet and very intimate. It's set up almost like a Montessori school. They only take around 20 residents in the memory care. I was so grateful they had an opening for her! They have a ratio of about 1 care giver to 5 residents. They had amazing safety systems set up for caring for their residents! We had superb gentle nurses and caregivers like Arrietta and Delores! They looked after mom like she was their own. So protective! There was Pablo who at nights would stay close and talk to mom's room/door so she would feel comfortable and sleep! From the moment she arrived at Orchard Point earlier than expected, Yvette and Patty the Director took such amazing care of her. Even answering their personal cellphones late late at night on our first night there. I was expecting voicemail but they took my call and jumped into action! They quickly helped with any accommodations she/we needed. They helped us as her family find support for her! They and all of the staff in the Memory Care are a family! It felt like home. The residents mom spent time with were so happy. Everyone was active, clean, needs being met! There was not one single resident who wasn't being loved and cared for! Orchard Pointe was such a blessing for us in a painful journey! They took care of us! They took care of us so we could set back and breathe! Orchard Pointe is a Home and a Family! My mom has passed but we will be eternally grateful to have found Yvette, Patty and everyone at Orchard Pointe! They truly love and care for their residents and their families! Thank you everyone at Orchard Pointe for taking care of Mom and me to!

"My elderly mother has dementia and had hip replacement surgery and after hospital stay, I was…read moregiven a list of Rehab Facilities for her to stay for PT and OT after surgery, and I was given a recommendation by a friend who had a relative have their Rehab stay at this facility - North Park Health & Rehabilitation in Phoenix, Arizona. It was a slow recovery for my mom, because she stopped caring to get better, after surgery and hospital stay. The staff at the facility were caring and supportive during my mom's stay. They took the time to understand her needs and treatments and were also helpful providing advice and support throughout her recovery process. My mom also had an issue where the date came where she was being discharged and the facility she previously lived would not take her back because they expected a hospital bed to be delivered and there was no need for her to have a hospital bed, because she was successful in getting out of her bed with PT and OT and she did not have a medical need for a hospital bed. This discharge experience became havoc for myself and my mother to locate a new place for mom at the last minute and North Park Case Manager along with my mother's Insurance Case Manager quickly resolved the issue and handled this problem immediately and resolved the issue and my mom's discharge and transport was a better experience to move mom to her new home." - Betty

I wish I could give ZERO stars…read more Our family's experience with North Park has been deeply disturbing. My father-in-law was admitted on September 9 able to walk, eat, drink, communicate, and carry on normal conversations. Within days, we watched him deteriorate dramatically. By Tuesday, he was chewing food and spitting it back out. By Wednesday, he looked extremely weak, noticeably thinner, confused, and "out of it." My husband immediately told staff that something was seriously wrong. HE was the one who raised the concern that his father appeared dehydrated and pushed them to give him IV fluids. When they first attempted the IV, they could not obtain access because he was already so dehydrated and had to call another team to obtain IV access. Despite his continued deterioration, he remained there. The lack of communication was unbelievable. NORTH PARK NEVER CALLED MY HUSBAND. NOT EVEN ONE TIME. My husband called THEM EVERY SINGLE DAY to find out how his father was doing. Getting an answer was a daily battle. He often had to call two or three times, sometimes more. The phone would ring and ring. He would be told to leave a message and that somebody would call him back. Nobody ever called him back. So he would keep calling until someone finally answered and gave him a brief update. This happened day after day. Meanwhile, my mother-in-law was physically at North Park EVERY DAY for approximately 5-6 hours and witnessed much of his decline firsthand. On Thursday and Friday, my husband repeatedly told North Park that his father was having serious difficulty swallowing. He specifically explained that it seemed as though his swallowing muscles were no longer working properly. We were told about speech therapy and were still being told to try to get him to eat. But this was not simply someone who did not feel like eating. We were watching a man who had been eating and drinking normally progressively lose the ability to swallow. By Saturday, he could no longer swallow even WATER. Saturday morning, my husband once again called North Park himself for an update. That morning he said he had had enough and told them he wanted his father OUT of North Park and sent to the hospital. ONLY AFTER my husband demanded the hospital transfer did a CNA speak with him on behalf of Dr. Hassan. My husband NEVER spoke directly with Dr. Hassan. Through the CNA, my husband was told they wanted to continue caring for his father at North Park, run additional tests, and obtain a chest X-ray. My husband strongly disagreed. He repeatedly explained that his father had been declining extremely rapidly and needed hospital-level care. The conversation became a heated verbal argument because my husband was demanding that his father be transferred. He insisted on the hospital transfer. I want to make this very clear: my father-in-law did NOT end up at the hospital because North Park suddenly recognized how seriously ill he was and proactively decided to transfer him. MY HUSBAND PUSHED FOR THE HOSPITAL TRANSFER. Once he arrived at the hospital, doctors found SEVERE DEHYDRATION, an infection/colitis, and BLOOD CLOTS IN HIS LUNGS. The hospital physician told my husband that his father was "very, very ill." Our family had been raising concerns for DAYS. If you have a loved one at this facility, please visit frequently. Call. Follow up. Write down names and dates. Document conversations. Do not assume someone will call you back simply because they tell you they will. Most importantly, KEEP ADVOCATING when something does not look right.