Nice enough place. My mom and dad just moved in. We were warmly greeted first day by about 95% of…read morethe residents we passed by. Dinner was excellent. A major landscaping upgrade is underway, and a major café upgrade is underway. Overall nice interior. All staff were very friendly.

My Dad spent 5 days here at the skilled facility for respite. He did not enjoy the experience,…read morehowever I can understand that and want to give a fair review. My biggest issue, NO ONE and I do mean NEVER EVER does the skilled facility actually answer the phone, so there is no way to call and check in on your loved one if they aren't capable of answering/ calling you. Second biggest issue was medications, I was not told to bring the meds from home (I place that error on the hospice) but after he was there they requested the meds, so I drove there after work with the meds. The nurse on only took 2 or 3 stating they received the rest delivered from the pharmacy. I good, right? Wrong. The night shift nurse in day 3 calls me (Bless her) and says, hey did you know we only have some of his meds? I drive over and bring his meds again. When they sent him home, didn't send all the meds home, lol had to drive over to pick up and 2 of the med bottles were lost forever. At this point i want to mention it's a 45 min drive from my home one way, blah. He did have a fall at the facility, while using the restroom alone. No real injuries and they did notify me (The nurse used her personal cell so she did answer when I returned that call)! Facility was clean and the room spacious, but the respite stay was not restful for me.

The first night/morning they came in to change my moms bed and take her to the bathroom they never…read morecame back to get her in the bathroom even though she pulled the cord )she had to get herself back in the wheelchair and maneuver herself back to the room. Once she got a nurse to come back in and told them the situation they were quick to apologize and say that was unacceptable and it would never happen again. And it never did from then on they were good. She loved the CNA's she had namely George - Bernard and Anna as well she really liked her PT person Robert. The food wasn't the best so she says but she has a pretty picky palette so....

I was transferred from Boswell Hospital, Sun City to FREEDOM PLAZA CARE CENTER for additional…read morehealing and Rehab for a broken Hip. Everyone at the facility was EXCELLENT. My pain and discomfort was addressed by the staff and my stay was pleasant considering what I was at the facility for. My caregivers, Arsinio, Carmen and Molly were EXCELLENT. My case manager kept me advised of my coverage and my rights. At a time in my life, when I needed help the most, this was the right place to be. Thank you all for your dedication and knowledge. Bernadette....

I fully expect my kids to take care of me until I pass, should I be lucky enough to live that long…read more Realistically, they probably won't. So if I had to retire in Sun City, the premier senior community where it's not uncommon to see the elderly cruising around in their pimped out golf carts, I'd pick this place. Chefs that received proper culinary training, filet mignon once a month, special menus on holidays, room service--you can't go wrong.

Steven was very attentive and professional on our tour of the Assisted Living side of this…read morefacility. He was so helpful answering all our questions. Love her apartment and Erica was so kind and fun during her Assessment. Can't wait for move-in and for my mom to begin her new life there!

I am a CNA/LNA now, i Couldn't give you cero starts, I gave one star only. I was a caregiver then…read more3 years ago, such an unprofessional company, the owner before she die yelled at me, they try you like shit. The owner likes only African Americans people like him. They own me lots of bonuses money, I used to respond right away for fill in people. The office don't not what are they doing. They send caregivers without knowledge and only survive caregivers who don't ask for a raise, caregivers with no aspirations. Sad but it!s the true. Karma will take care. They never send me the W-2 in the time I worked for them.

Golden Hearts has great care givers but they are sloppy on the billing and administrative side…read more They were late in sending bills to the insurance company and only sent them after I requested it. They didn't send a nurse or prepare an updated care plan. They and didn't document my fathers care according to the old care plan making it hard for my dad's claim to be processed. When i asked for a copy of the claim, Bob Pratt refused to send it. He is extremely unprofessional and a hot head. When the claim was being reviewed by insurance Bob told the insurance company that my dad refused care. If so, why did Golden Hearts charge my dad and submit a 30 page claim! Bob then tried to deflect blame by calling my dad a DRUNK who sleeps all day! Yes, my dad is 93 and sleeps most of the day but is never drunk! Please find another care firm as they are flakey and unprofessional. Bob is the consummate salesman who will sell ice to an eskimo, but is not a caring professional.

Inconsistent medication distribution, food distribution and overall lack of care of staff. Any type…read moreof follow up on any issue(s) takes multiple follow up requirements. Lack of awareness and listening skillsets are highly nefarious.

This facility not good at all. My aunt was there for about a week and a half. Totally Horrible. Oh…read moremy gosh the staff helpers were SO RUDE when you had to ask for help or questions. Staff was OK. They also messed up all of her medications that they were giving her. Inconsistent distrubution. If they don't like helping people, why in the world would they get a job there?? BEWARE!!! I DO NOT RECOMMEND THIS FACILITY AT ALL!!!

Recently, our 86-year old mother was a patient at this facility for 3-weeks. She had no idea that…read moreshe would be checking into a rehab after having shoulder surgery. To say that she did not want to be there is an understatement. The day we checked our mother in we met with many of the team members who would be in charge of our mother. They were all very nice. The facility itself was nice on the inside and outside. There is one team member that I would especially like to thank. His name is Joshua, and he is the Patient Advocate. He met with my siblings and myself along with our mother, the day she was checked in. During the meeting, he was very attentive to my mother which helped make her feel at ease. He listened to every concern we had for our mother. He took notes and followed through with all of the details and concerns that were discussed. Joshua is amazing at his job! He is professional and has a perfect personality to be an advocate. He is patient, understanding, kind, efficient, and very helpful. One day after a really hard physical therapy appointment, no staff members were able to help my mother be put back in her bed. She was miserable while she waited 15 minutes in a wheelchair. I text messaged Joshua and he was there within 5 minutes. I don't believe this is part of his job description. That is how helpful he is. He sweetly helped her back to her bed (they had to use a hoya to lift her in and out of bed). Next, he helped make sure she was clean and comfortable. This meant a lot to us as we watched him truly care for our mother. This is just one example of his kindness. Joshua was truly a life saver when our mother was there. If we could rate Joshua alone, he would receive 5 stars. He truly was wonderful. The problem we had was that the nurses and aides were understaffed. Our mother was fortunate because we were able to take turns to stay with her. The week I stayed with her, hours would pass with no nurse or aide to check on her. Even when the nurse call light was on, it would take at least an hour for someone to come into her room. One morning she was throwing up for over an hour. The aide was made aware of it. She said she would let the nurse know. No one ever came in that day to address the problem. There were other problems as well. It is our belief, that more nurses and staff need to be hired, if they want their patients to receive better care.

Rehab is a commitment from both the patient and their family…read more The Center at Arrowhead is a beautiful facility, private rooms and baths, their staff,is committed to the care needed for your family members. You are part of a successful outcome, bringing good foods, company, and sunshine is key. Food here can be iffy unfortunately but you can call for something else. I recommend this facility, please stay on top of the physical therapy your person is receiving and encourage them to continue when they get back to their room. Thank you Belinda for helping our transition home easily, your support was truly appreciated.

The management and the staff here are great! The rooms and the facility are very well maintained,…read morewith an enclosed outdoor courtyard space that is well groomed. There is a great number of activities art games and even trips away from Brookdale for everyone's enjoyment and entertainment. There are two TV lounge/activity rooms to enjoy playing cards or watching whatever you want on TV or movies. Being that food choices are cafeteria style I do add some ingredients to make it better but most people enjoy the food here very much. I just read the other reviews. I disagree with Sherry's review in terms of treatment and maintenance. Her review was from 4 years ago and upgrades have been made and I can attest to management and the care that is given here big first rate. My opinion is Sherry had exaggerated expectations. A number of improvements must have been made in the last 4 years as I find it comfortable safe and secure to be here. No it is not a five-star resort but for an assisted living facility which I've been to a few this one is nice. There is the definite difficulty with so many of us in our senior years that need to feel comfortable and well cared for and a paramount necessity for feeling safe.

This place is horrible! Dirty, understaffed and full of negligence. The staff has no credentials to…read morenotice a medical emergency. Personal items are always missing and you will get the same answer every time by staff " I don't know, I wasn't working that day" The director Dora has zero communication skills and doesn't follow up or follow through when asked about an incident that occurred. They are all about the money, not the care of residents.

This home is by far one of the BEST! It is absolutely gorgeous and spotless- every detail thought…read moreout to make it a perfect place for the residents! The rooms are spacious with their own private bathroom and access to the beautiful backyard. The staff is amazing, so kind and compassionate! You can tell that the residents are so happy here! I would highly recommend this home to anyone!

From the owner: RN on site | *engaging Activities* | *spacious Private Rooms in luxury home* | Call Today…read morefor a Quote!

First off, I would like thank Seneca Dixon (who is a gem for Boswell) for all of her help relating…read moreto my sister. Boswell Transitional Care of Cascadia is a great rehab center. Caring staff, very clean, good food. Weekly or bi weekly meetings with nursing staff providing updates via phone. Highly recommend for care.

People are nice but then I found out that shower are OUTSIDE? I hope the gal was wrong.read more

We recently toured this facility and the cleanliness and friendliness were amazing. We learned…read morethere is full staff around the clock including doctors as needed .. We were very impressed with all staff that greeted us and educated us as we toured this wonderful facility

during the day everything is good and professional but once night come around it sucks the night…read morecrew is late with everything including with scheduled medications they act nonchalant very disappointment with night crew