My Dad spent 5 days here at the skilled facility for respite. He did not enjoy the experience,…read morehowever I can understand that and want to give a fair review. My biggest issue, NO ONE and I do mean NEVER EVER does the skilled facility actually answer the phone, so there is no way to call and check in on your loved one if they aren't capable of answering/ calling you. Second biggest issue was medications, I was not told to bring the meds from home (I place that error on the hospice) but after he was there they requested the meds, so I drove there after work with the meds. The nurse on only took 2 or 3 stating they received the rest delivered from the pharmacy. I good, right? Wrong. The night shift nurse in day 3 calls me (Bless her) and says, hey did you know we only have some of his meds? I drive over and bring his meds again. When they sent him home, didn't send all the meds home, lol had to drive over to pick up and 2 of the med bottles were lost forever. At this point i want to mention it's a 45 min drive from my home one way, blah. He did have a fall at the facility, while using the restroom alone. No real injuries and they did notify me (The nurse used her personal cell so she did answer when I returned that call)! Facility was clean and the room spacious, but the respite stay was not restful for me.

Visited there on Thanksgiving 2023 and just past labor day 2024 both times my wife and I contacted…read moreCovid. The only times we have contacted it. There must be many residents walking around with Covid. Nice place, workers are friendly and helpful. Food selections are OK at the Bristo and dinning room. ​

I was transferred from Boswell Hospital, Sun City to FREEDOM PLAZA CARE CENTER for additional…read morehealing and Rehab for a broken Hip. Everyone at the facility was EXCELLENT. My pain and discomfort was addressed by the staff and my stay was pleasant considering what I was at the facility for. My caregivers, Arsinio, Carmen and Molly were EXCELLENT. My case manager kept me advised of my coverage and my rights. At a time in my life, when I needed help the most, this was the right place to be. Thank you all for your dedication and knowledge. Bernadette....

Ask yourself what do you hope to find when you need to bring a loved one to a rehab care center?…read more 1. Clean - 10/10 2. Friendly staff - 10/10 3. Knowledgeable nursing care 10/10 4. Outstanding Physical Therapy - 10/10 5. Nourishing and flavorful meals, snacks available - 10/10 6. Lovely grounds for you to visit with your family and friends 10/10 7. Administrators who are easy to contact, understand the nuances of insurance and Medicare & Medicaid. 10/10 8. Location is central and near highway access in the NW valley. 9. Staff, I have to mention them again, a rehab is only as good as its staff/ 1000/1000 I'd love to mention them all suffice it to say we only had great care. 10. My husband is in great shape he's has been a Freedom Plaza twice now, both for Cardiac rehab. He's here smiling he knows what to do to keep him in good shape, Educating him was very important there were a lot of misconceptions. 11. My mother was 89 when she was there, and we're about to celebrate her 91st birthday she had done a job on her femur bone, they helped her learn to walk and strengthen her leg. Thank you so much. Again, it's awful when you're given a sheet of paper and told your insurance covers these facilities pick... IF YOU PICK FREEDOM PLAZA you've made a great choice for your beloved family member who is counting on you to be their advocate.

This 5 Star independent living was recently bought out by another company. Since then it has gotten…read moreworse with over 50 vacant apartments, would you believe? I am very familiar with this facility and have unhappy friends there. I would never recommend this facility to anyone. ​

Mom was supposed to be able to transition to assisted(next door) when ready, after living on the…read moreindependent side for several years. when she needed to go in, they rejected her for needing "too much care". Lucky for us we found Woodmark, in her old neighborhood.

I am a CNA/LNA now, i Couldn't give you cero starts, I gave one star only. I was a caregiver then…read more3 years ago, such an unprofessional company, the owner before she die yelled at me, they try you like shit. The owner likes only African Americans people like him. They own me lots of bonuses money, I used to respond right away for fill in people. The office don't not what are they doing. They send caregivers without knowledge and only survive caregivers who don't ask for a raise, caregivers with no aspirations. Sad but it!s the true. Karma will take care. They never send me the W-2 in the time I worked for them.

Golden Hearts has great care givers but they are sloppy on the billing and administrative side…read more They were late in sending bills to the insurance company and only sent them after I requested it. They didn't send a nurse or prepare an updated care plan. They and didn't document my fathers care according to the old care plan making it hard for my dad's claim to be processed. When i asked for a copy of the claim, Bob Pratt refused to send it. He is extremely unprofessional and a hot head. When the claim was being reviewed by insurance Bob told the insurance company that my dad refused care. If so, why did Golden Hearts charge my dad and submit a 30 page claim! Bob then tried to deflect blame by calling my dad a DRUNK who sleeps all day! Yes, my dad is 93 and sleeps most of the day but is never drunk! Please find another care firm as they are flakey and unprofessional. Bob is the consummate salesman who will sell ice to an eskimo, but is not a caring professional.

I would like to thank the staff for the care and effort in caring for my wife Deborah with her hip…read morereplacement rehabilitation. The Care I personally witnessed was what family members hope and wished for their loved ones. You can be proud to know that you have proven that there is still world class professionals who do there job on a daily basis. The communication I received from the nurses was honest and beneficial to finding out what is best for the patient. It is nice to know that I can Brag about a place that does what it advertises. Thank you Billy Garcia

Worst facility I've ever dealt with. Unorganized unprofessional. My mom was fell out of bed,…read moresuppose to be a pad placed next to her bed. Never happened. Stay away far away

Recently, our 86-year old mother was a patient at this facility for 3-weeks. She had no idea that…read moreshe would be checking into a rehab after having shoulder surgery. To say that she did not want to be there is an understatement. The day we checked our mother in we met with many of the team members who would be in charge of our mother. They were all very nice. The facility itself was nice on the inside and outside. There is one team member that I would especially like to thank. His name is Joshua, and he is the Patient Advocate. He met with my siblings and myself along with our mother, the day she was checked in. During the meeting, he was very attentive to my mother which helped make her feel at ease. He listened to every concern we had for our mother. He took notes and followed through with all of the details and concerns that were discussed. Joshua is amazing at his job! He is professional and has a perfect personality to be an advocate. He is patient, understanding, kind, efficient, and very helpful. One day after a really hard physical therapy appointment, no staff members were able to help my mother be put back in her bed. She was miserable while she waited 15 minutes in a wheelchair. I text messaged Joshua and he was there within 5 minutes. I don't believe this is part of his job description. That is how helpful he is. He sweetly helped her back to her bed (they had to use a hoya to lift her in and out of bed). Next, he helped make sure she was clean and comfortable. This meant a lot to us as we watched him truly care for our mother. This is just one example of his kindness. Joshua was truly a life saver when our mother was there. If we could rate Joshua alone, he would receive 5 stars. He truly was wonderful. The problem we had was that the nurses and aides were understaffed. Our mother was fortunate because we were able to take turns to stay with her. The week I stayed with her, hours would pass with no nurse or aide to check on her. Even when the nurse call light was on, it would take at least an hour for someone to come into her room. One morning she was throwing up for over an hour. The aide was made aware of it. She said she would let the nurse know. No one ever came in that day to address the problem. There were other problems as well. It is our belief, that more nurses and staff need to be hired, if they want their patients to receive better care.

Rehab is a commitment from both the patient and their family…read more The Center at Arrowhead is a beautiful facility, private rooms and baths, their staff,is committed to the care needed for your family members. You are part of a successful outcome, bringing good foods, company, and sunshine is key. Food here can be iffy unfortunately but you can call for something else. I recommend this facility, please stay on top of the physical therapy your person is receiving and encourage them to continue when they get back to their room. Thank you Belinda for helping our transition home easily, your support was truly appreciated.

The management and the staff here are great! The rooms and the facility are very well maintained,…read morewith an enclosed outdoor courtyard space that is well groomed. There is a great number of activities art games and even trips away from Brookdale for everyone's enjoyment and entertainment. There are two TV lounge/activity rooms to enjoy playing cards or watching whatever you want on TV or movies. Being that food choices are cafeteria style I do add some ingredients to make it better but most people enjoy the food here very much. I just read the other reviews. I disagree with Sherry's review in terms of treatment and maintenance. Her review was from 4 years ago and upgrades have been made and I can attest to management and the care that is given here big first rate. My opinion is Sherry had exaggerated expectations. A number of improvements must have been made in the last 4 years as I find it comfortable safe and secure to be here. No it is not a five-star resort but for an assisted living facility which I've been to a few this one is nice. There is the definite difficulty with so many of us in our senior years that need to feel comfortable and well cared for and a paramount necessity for feeling safe.

This place is horrible! Dirty, understaffed and full of negligence. The staff has no credentials to…read morenotice a medical emergency. Personal items are always missing and you will get the same answer every time by staff " I don't know, I wasn't working that day" The director Dora has zero communication skills and doesn't follow up or follow through when asked about an incident that occurred. They are all about the money, not the care of residents.

This home is by far one of the BEST! It is absolutely gorgeous and spotless- every detail thought…read moreout to make it a perfect place for the residents! The rooms are spacious with their own private bathroom and access to the beautiful backyard. The staff is amazing, so kind and compassionate! You can tell that the residents are so happy here! I would highly recommend this home to anyone!

From the owner: RN on site | *engaging Activities* | *spacious Private Rooms in luxury home* | Call Today…read morefor a Quote!

First off, I would like thank Seneca Dixon (who is a gem for Boswell) for all of her help relating…read moreto my sister. Boswell Transitional Care of Cascadia is a great rehab center. Caring staff, very clean, good food. Weekly or bi weekly meetings with nursing staff providing updates via phone. Highly recommend for care.

Poor service. Switched my family member three times in three different rooms with no consistent…read morestaff and medicines that have completely knocked him out.

I had a very positive experience here at PAM Health Rehabilitation hospital, where my recovery and…read moreprogress from therapy has made me independent again after my hip replacement. With limited family and resources here in surprise, the case management team really helped me navigate to a successful and safe discharge. I really am grateful I chose to come to this rehab facility.

I am leaving this review on behalf of my mom. I want to thank Pam Health for the incredible care…read morethey provided for her after her fall. It is difficult to watch our parents and loved ones age, and our biggest fear is not being able to prevent an accident from occurring. Almost three weeks ago, our fear became a reality when Mom fell entering the bathroom, suffering a head injury. For our family, it was traumatic and frightening, especially when we watched her being taken away in an ambulance. We all know that as we age, this outcome becomes more likely, but we are never truly ready for it when it happens. When it was time to decide on rehabilitation, we wanted the closest location to our home. Thankfully, our option was Pam Health in Surprise, AZ. From the moment we entered the door, we were welcomed by staff and a beautifully kept building that is comfortable for both patients and their visitors. We were so grateful to everyone working at Pam Health. Our family had the opportunity to interact with all levels of staff from reception, housekeeping, dietary, medical staff, and physical therapists, including members of the leadership team. We were fortunate to witness Mom's physical therapy and see the inpatient and outpatient therapy rooms where she was able to build back her strength, allowing her to walk with confidence again. There are many staff members I wish I could mention by name, but to prevent this review from being longer than necessary, I wish to recognize one person in particular, Stacey. Stacey was Mom's main physical therapist, and she is amazing! She always made enough time for my Mom, providing excellent care and making herself available to answer any questions our family had. Stacey helped select specific equipment Mom needed after she was released from inpatient care, and made what could have been a stressful situation seamless and stress-free. Her kindness, compassion, and professionalism are everything we could have ever hoped for. The wonderful thing is that the professionalism and compassion expressed by Stacey were expressed by everyone employed by Pam Health. Now that Mom is released, we look forward to the upcoming outpatient visits with Pam Health. We know that Will and his staff will provide a high level of care and are grateful for it. So, to anyone reading this review, you need to select a place for your loved one to receive the best rehabilitation care in a safe space, led by compassionate and professional people. Look no further because you have found it at Pam Health. Thanks again, Pam Health! - B. Burleigh