Choosing Adultcare Assistance Homecare was the best decision for starting my caregiver journey…read more They simplified the process, boosting my confidence. At the Sun City location, Jill made me feel comfortable, and Norma's calm guidance was invaluable. The team's patience and kindness were outstanding.

I do not recommend this service (Sun City, AZ location) based on my experience. I used them for…read moreonly 2-3 days before canceling. The operation was disorganized--I communicated with three different people and never had clarity on what was happening. They appear to charge a high hourly fee simply to coordinate W‑2 caregivers, which set an expectation for excellent organization and care that was not met. Communication was poor. I had no insight into what caregivers were actually doing onsite beyond delayed, check‑mark-style reports with minimal detail. I often had to chase the main office for updates. Caregivers were also prohibited from communicating with family members unless my memory‑impaired parents let them use their phone, which is unrealistic. I questioned the caregivers' skill level and felt the business practices were inappropriate for adult home care. Instead of reducing stress while managing care for both parents with memory loss, this service caused more. Billing, however, was immediate: funds were withdrawn directly from our checking account, invoices were not emailed, and I was locked out of the portal shortly after canceling.

Services that were promised were not done. Communication between office, personnel and ourselves…read morevery poor. Caregivers frequently came late. The only housekeeping done was laundry, dishes and some meal prep. Caregivers slept through the night, not attentive to client. Many mornings we had to call the caregiver to attend to mother. We had a camera in home so we're able to see all they were NOT doing. The last straw was a no show caregiver and we still got charged for the day. Tried multiple times to have this corrected however no acknowledgement to the issue was ever received. Don't use this service if you have another choice.

Synergy came to my rescue when my mother needed 24/7 care. Mike and Kyle in the office were…read moreamazing! I had help in just a few hours. My mother's caregivers (Maria S., Judy, Mark M and Tola) helped me immensely during the periods they were with her. My mother no longer needs care but during the five month period she was very pleased. I would definitely use them again if the need arose.

Look further, the level of care and compassion was terrible. There caregivers had no respect for…read morethe level of discomfort my mom was in. One foot out of the door as soon they arrived, didnt even finish the job. Literally left my mom without putting on adult diapers. I Had to bring IN HOSPICE nurse to do the job correctly Moms was terminal with cancer, I hired this Agency. Don't make the same mistake. Nurses with no compassion, siblings hanging out in there car in my driveway (a Stranger hanging out in my drive way)

Ralph, Dan & Brooke continue to deliver exceptional care to seniors in need of help with activities…read moreof daily living! Home care is about maintaining a loved one's quality of life and supporting their independence in their home. We have many clients that hire them for both short respite stays as well as continuous around-the-clock care. No matter how much care your loved one needs, Homewatch Caregivers will provide the quality, professional care you're looking for. Give them a call - you won't be disappointed!

(Note: The 2 stars are for the 3 caregivers we eventually got to work with; the agency itself would…read moreget 0 stars.) Eight months ago I needed caregivers for my dad, who has dementia. Golden Age (GAC) was one of the agencies I called. After discussing our needs, I determined that the price for the amount of hours we'd need was going to be beyond our budget. I moved on to researching other resources. A few days later, a GAC rep contacted me and I explained that we were no longer interested. She offered a reduced price that was in our budget, and I decided to give them a try. A few days later, someone contacted me to tell me about the two caregivers that were scheduled to begin the following week. They sounded great, and we were all set . . . until the night before the first caregiver was supposed to begin when I got a call from GAC telling me that *both* of the scheduled caregivers were now unavailable. The GAC rep said she was already trying to find replacements. It was disappointing and frustrating to have to scramble for coverage for the 4 days that my dad wouldn't have a caregiver even though we'd had a start date locked down a week ago, but I chalked it up to "things happen." A couple of days later GAC's founder texted me to tell me he'd investigated the "total mishap" and apologize for "starting off on a hiccup." He told me about his background starting the company (he'd had a hard time finding quality, reliable caregivers for his grandmother) and how he "still personally [stays] involved because [he wants] to see things are done right" and that he would "personally be involved with the care of [my] dad on coordinating caregivers with [the] staffing team." He offered me a discount for the first month, said he was going to have GAC's case manager call me so that she could be my main point of contact, and said he'd spoken to the two reps and the case manager to "re-align better communication etc. for future placements." Later that day I got a call and texts from the case manager, who told me she'd "be watching things like a hawk. Be sure your dad is well taken care of." I felt reassured that that first "mishap" was just that. The 2 new caregivers started a few days later (and a third rotated in a couple of weeks later), and they were great. However, within less than a month, 1 of them "resigned" after her shift one night with no notice, and GAC didn't tell us until the day after, only because I called them when my dad told me the caregiver hadn't shown up and I couldn't get in touch with her. Less than a week later, the other caregiver didn't show up for her shift and I called GAC to report this and was told that she too had "quit" and that "we don't know what happened to these girls really," but that I had already been told that we wouldn't have a replacement until 3 days later. (Nobody had told me anything.) I texted GAC's founder about this since he'd been so outspoken and intentional about letting me know he'd be on top of things and seemed so committed to making sure things went well. I never heard from him. I told the GAC rep not to bother getting a replacement and that we were done working with them. The rep kept insisting on trying to have another rep call me and trying to schedule someone else. I just wanted them to leave us alone. The experience was awful, GAC had again forced me to scramble to find care for my dad on short notice and left us with no caregivers--so I was done with GAC. Since then (8 months ago), a GAC rep has called or texted me at least once every 2-3 months to ask me if I'm still looking for caregivers. It's always clear that they have no documentation of my case, and I always tell them I'll never work with GAC again nor refer GAC to others and to please remove me from their contact list. Each time, they tell me they will. Two weeks ago I got another text, and asked them to remove me from their list. I was told that I would be put on their do-not-call list. Nope! I just got off of yet another prospecting call from them. So, along with the unreliable, dishonest service and terrible communication, they're relentless telemarketers who can't be bothered to remember former customers' poor experiences or respect requests to not contact them again.

I needed 2 days of help when i went in for hip replacement. The person Eunice that Golden Age…read moreCompanions set me up with came with a smile and all the qualities of a great caregiver. Meds in a timely manner which was my highest concern. Was low key, had my meals prepared and made my 1st 2 days very accommodating in my own home. Peace of mind fir my family and me also. Thank you GAC . Until next time

As an ex-employee, I was discriminated against because of my age. I was not treated like the rest…read moreof the under 30-year-olds. They are now hiring them because they are underpaid; the 12 hour shifts wears on them is why there are so many NO SHOWS! Most of them get trained on Orientation day because They're desperate for Caregivers. Most of them do not follow protocol. they do not believe that baby boomers are the key to success. The scheduling coordinator, Holly and their nurse, Julie are running the show while HR, Elaine is positioned as a puppet. They play favoritism and we're not in high school anymore so I resigned.

My mother with severe dementia required constant monitoring at her memory care facility due to…read morefrequent falls. Nightingale was very professional and arranged a couple of caregivers for 10 hours per day several days a week. It turned out that we only needed the help for a couple of weeks, but we are very grateful for the excellent service we received from Nightingale to keep her safe in her time of greatest need.

GrandCanyon Home Care , please people dp ur research before you allow this company over to see the…read morecare of you or your loved one, I was a client for many years and they have declined in service and care tremendously, they are constantly changing staff, the comunication sucks, and the disrespect from the office staff is horrible the list goes on and on i tried to maintain a client as I didnt have to worry about the actual care I was getting cause my dear daughter was my caretaker so I tried to deal with the office but the communication was horrible, and Lala whom ever she is I was told she was manager, then I was told she was supper visor then I wqas told she was owner, but not one time did she return any of my calls after i was told she is the person that I need to talk to to make a complaint i called sooo many times and not one time did she call me back, how ever there were two staff members that I beliveed went above and beyond what their job description was to help me , with what ever issues i was having and thats tLAURA OLIVIA, AND LATOYA AWESOME LADIES i don't know anyone else there cause the staff changes so much from the office staff to the caretakers I DO NOT RECOMEND THIS PLACE TO CARE FOR YOUR ANIUMALS MORE LESS A HUMAN BEING, THE DISREPECT IS TERRIBLE THERE THEY TALK TO PEOPLE LIKE THEY ARE ANIMALS .ITS ONE OF THOSE IM IN CHARGE SO U LISTEN AND DO AS I SAY THEY DONT TAKE TIME TO HEAR WHAT U HAVE TO SAY AND THEY DEFINATELY DONT CARE ABOUT WHAT ISSUES U HAVE NOR DO THEY TRY TO RESOLVE THEM IF ITS CONCERNING THE STAFF THEY BLOW U OFF OR PASS U ON TO NEXT AND THEN IF U STILL WANT TO SPEAK TO HIGHER AUTHORITY THEY SAY LALA WILL CALL U BACK AND SHE WONT , I DONT THINK THEY GIVE HER HER MSG AND IF THEY DO THAT REALLY BAD THAT SHE DONT CARE ENOUGH TO CALL HER CLIENTS BCK THATS REALLY REALLY BAD

As a registered nurse, patient advocate, and senior living advisor, I have worked with Linda, the…read moreowner of Grand Canyon Home Care, on several occasions. Whenever I've referred my patients and families to Linda, her and her team were always VERY responsive and professional. Linda's enthusiasm, dedication, and kind-heart is evident, and always prioritizes high quality care and attention to the patients they have on service -- whether for physical, occupational, or speech therapy. I highly recommend GCHC!

We have a fantastic staff for 4 years, caring for my father with few, if any changes. So much…read moreappreciation. Alicia manages, accommodates, is flexible and makes it all happen. Couldn't ask for a better group. I wish I could mention the individual caregivers by name, but I'm afraid someone would try to steal them from us.

I appreciate that is company is a family-owned home health agency rather than a large company where…read moreyou are treated as a number. Their staff was efficient and knowledgeable, but most of all they are caring. I would recommend them to anyone.

I can not express how great Christa was to my family. At a very difficult time she was there with…read morethe answers and compassionate. She communicates and returns calls very quickly. She even anticipated our needs for a memory care home in our area within our budget. 5 stars no 10 stars . Thank you Christa David F

James - St Charles Place, LLC CarePatrol-Phoenix provided a…read moretop-notch experience with latest patients placed with our assisted Living Home. Christa Slatina completed a thorough job in meeting with the family. The agency was patient with the delay in payment as it was out of state placing the father here in Phoenix. My hat is off to the profession talent she demonstrated. I look forward in working with CarePatrol in the future.