I am extremely disappointed with my experience with Avista Sun City West Memory Care. The way my…read morefamily and I were treated was very unprofessional and upsetting, especially during such an emotional and difficult time. Before moving my dad in, we were told certain things that gave us confidence in choosing this facility, but after he was there, many of those promises were not followed through with. Changes were made without proper communication or notice, and it felt like our concerns as a family were not being respected or heard. One of the biggest concerns was the pressure we felt to switch my dad to a hospice company that the facility preferred, even though we already had a hospice provider we trusted and wanted to continue with. During that process, we feel they took advantage of our family's emotional state and the difficult situation we were facing to push for a decision that aligned with what they wanted rather than what our family believed was best for my dad. Another concern was our interactions with Melissa and Jackie. We found their behavior to be hostile, aggressive, and lacking the compassion and professionalism that families deserve during such a difficult time. Rather than feeling supported, we often felt intimidated and dismissed when trying to advocate for my dad's care and express our concerns. We were also uncomfortable with the approach of keeping my dad heavily medicated. We expected compassion, honesty, communication, and respect for our family's wishes, but unfortunately that was not our experience. Families place tremendous trust in memory care facilities when caring for their loved ones. We expected the care, transparency, and respect that was promised when we chose this facility. Instead, our experience left us feeling frustrated, unheard, and disappointed. I hope management takes this feedback seriously and works to improve communication, professionalism, and respect for residents and their families.

This is another review. Prior to finding my mother another facility (see my previous review) my…read moremother was moved to another room over the weekend to a bed that had no call button for help. It was a single room but they moved my mother into it with another woman who was residing there already. A few days later, my mother fell again (Mar. 7 and April 2, 2023) and hit her head. We think she fell from her wheelchair.The newer staff were working but they cannot explain how she fell backwards receiving a cervical fracture. It looks as if they tried to pick her up but because of her weight she fell backwards. One of her pillows had blood on it and the other pillow was missing, probably placed under her head to stop the bleeding. I'm speculating here, but they don't know what happened to the other pillow. The Exec. Director claimed the new staff was trained to not move her. She was rushed to the Banner ER then taken to the trauma center 5 days later on Thunderbird when they had an opening and put in a neck brace for 10 weeks. She is still complaining of pain but at least she is alive. My mom is wheelchair bound and weighs 180 lbs and could not have fallen forward and then backwards unaided. I've attached a picture of her bed which was moved into a single room acting now as a shared room but her side of the room had no call button. They would not allow my mother's medical alert to be used while she was staying at the facility because they said they had the room call buttons. Oh, one last thing, when I asked to see the cameras in her room so I could see how she fell, the Exec. Director Angie told me they were not working yet in that room.

We had an amazing end of life experience here. Nursing and staff was very supportive and attentive…read morewhile my mom was passing away. I thank them for all they did and definitely are angels working here. I highly recommend them. Thank you from the bottom of my heart for your services.

Hospice of the Valley persists at forcing Yelp to remove my review…read more Nurse 'Laura' virtually killed my father by minimizing care, creating an 'Atmosphere of Death,' by discouraging me from taking my father to emergency room while he continued to gasp for breath. Laura mentioned that my father could 'die enroute to hospital,' and that 'doctor would remove existing fluids from his lungs in the morning.' Callously, Laura spoke about my father's imminent death issue WHILST MY FATHER WAS CONSCIOUS AND AWARE OF HER MALICIOUS,CRUEL ADVICE. I left facility shortly thereafter, as Laura discouraged fire department from removing father to hospital,subsequent to my having phoned 911 Laura is an 'Angel of Death,' and should not be a medical professional. If you love your family member, STAY AWAY FROM HOSPICE OF THE VALLEY.

Until my mom's passing one week ago, she had lived at AZ Life Assisted Living for 4 years. The high…read morequality of care, exceptional food, and spotless residence was everything I had initially hoped for. Throughout the years I was never disappointed. Every day owners Efie and Igor (and their staff) made it clear that each patient was cared for to the fullest. Should you choose AZ Life, you will not be disappointed. They changed my life by the high quality of care they provided for my mom.

We placed our mom with the caring team at AZ Life Assisted Living last fall. ('24) Mom was almost…read more90 and had fallen and broken bones in her back. The tender loving care began the moment we met Ludmila and her caregivers. The facility is a darling bright and cheery home that is kept meticulously clean. Moms room was private and was great for all her many visitors. We knew it was not going to be too long as mom was failing quickly and the team kept us abreast of any and all changes ... good or bad. The days are filled with activities and all the residents seemed happy. Special food requests were given and they have a tiny dog that would visit the residents a couple times a week. That was a highlight for sure. AZ Life is an Arizona Long Term Care certified facility. We literally visited dozens and nothing compared to Ludmilla's beautiful home. When mom passed there were genuine tears from all the staff. Very kind, gentle people that truly love their residents. XXO The Peck Family

My family and i volunteered at the Christmas event they put on for the residents at Terra Pointe…read more It's was apparent from the moment we walked in that every member of the staff truly cares about the people in their care and giving them positive experiences. They were so loving and nurturing toward each person they interacted with, and knew each person individually, it was truly heartwarming to witness and be a part of. Thank you Edith and staff for being so amazing to those who need the extra love in their lives!

If there was a way to give a negative rating, I would. My step father was in there for one week and…read morewas extremely abused. He had 2 black eyes, bruises all over his chest, back and arms. These people put on a good face but behind the scenes they are terrible people. My step father will sometimes flinch when we go to help him. The worst part is he couldn't tell us what happened because he couldn't remember. If you care about your loved ones with dementia, you will choose another place. RUN FROM THIS PLACE.

My mom, who is 102 years old, is now severely limited. Her mobility, hearing and sight are greatly…read morereduced, and most of her memories have faded. Just an empty shell, who sleeps most of the time. But the loving people who care for my mom at Horizon Home for Assisted Living care for her and about her in such an amazing way. Because I haven't been able to be with her for nearly a year, I rest assured that she is getting excellent care. Beyond the daily chores of caring for a person whose capacity is so limited, they are kind, gentle and treat her as if she were their own loved one. I get reports from Barbara so I can keep up with any news of her as she nears the end of her life. I would have her in no other place. Barbara and her staff are top notch in every way.

Extremely pleased with Mountain View Hospice-Wonderful in every way ! Angie our social worker was…read morehere just this morning and is great as is his new nurse Andraya-almost met coowner Jamie who is top notch . My husband is declining recently and needing more help which Angie clarified for me today -many thanks again

Nurses, especially Jennifer was great. Neill was a great support for my nephew as well as the…read moresocial worker. They were quick to respond and get everything ready for my sister. Mountain View Hospice really made everything easy & were there for my family during a difficult time. Highly recommend them.

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Arrowhead are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

In a time of great anxiety I was touring multiple facilities looking for a place for my mom. This…read morewas our first place and quickly became the standard I set for the rest that I toured! Yvette took me through the whole facility. It was warm, welcoming and so peaceful. Mom would be staying in the memory care. It was so safe, quiet and very intimate. It's set up almost like a Montessori school. They only take around 20 residents in the memory care. I was so grateful they had an opening for her! They have a ratio of about 1 care giver to 5 residents. They had amazing safety systems set up for caring for their residents! We had superb gentle nurses and caregivers like Arrietta and Delores! They looked after mom like she was their own. So protective! There was Pablo who at nights would stay close and talk to mom's room/door so she would feel comfortable and sleep! From the moment she arrived at Orchard Point earlier than expected, Yvette and Patty the Director took such amazing care of her. Even answering their personal cellphones late late at night on our first night there. I was expecting voicemail but they took my call and jumped into action! They quickly helped with any accommodations she/we needed. They helped us as her family find support for her! They and all of the staff in the Memory Care are a family! It felt like home. The residents mom spent time with were so happy. Everyone was active, clean, needs being met! There was not one single resident who wasn't being loved and cared for! Orchard Pointe was such a blessing for us in a painful journey! They took care of us! They took care of us so we could set back and breathe! Orchard Pointe is a Home and a Family! My mom has passed but we will be eternally grateful to have found Yvette, Patty and everyone at Orchard Pointe! They truly love and care for their residents and their families! Thank you everyone at Orchard Pointe for taking care of Mom and me to!

My mother has been attending for 2-1/2 years now. Mary's Place has such an excellent program for…read morethose with dementia. The staff is wonderful and caring. Mary's Place has been such a help to be as a full time caretaker, and to my mother. Thank you!