My mother in law was cared for by Hospice of the Valley! They did not let her die with dignity!…read moreThey recommended a group home that was okay but not great! They never gave her fluids and she was extremely dehydrated which caused constipation! No help! After she died they recommended the worst mortuary ever! She was to be cremated and it took weeks to accomplish and their location was extremely inconvenient to the family! I voice my concerns on their website and they never even bothered to respond! It appears they are all about the money. Although I cannot prove this it appears they obviously get referral fees. They obviously never researched to see if the businesses they recommend are reputable! If you have a loved one in crisis DONOT go to Hospice of the Valley!

Five stars. People are dying to get in here…read more We loved the kind staff and convenient facilities, so it was a perfect place for the imperfect situation. Danielle was especially attentive to our family's needs. The private room was comfortable, clean, and climate controlled, with access to the sunlight outside and a chair comfortable to sleep in. Best of all there were no restrictions. We could visit any time. We even brought in my family member's derpy cat that doesn't blink. He's on the catism spectrum. The lobby is a bit small and dated with a strangely-placed TV, but at least it's cozy, with wifi, plus they have free coffee, tea, hot chocolate, and water. No waffle iron yet. If you need anything else, a giant market is just steps away. I highly recommend this location, even though they don't have returning clients.

Yesterday January was my Birthday! I shared this with…read more Chaplin Tim Duerr. Tim has been a Chaplain for 10 years. I can see why he has been so successful. We exchanged Happy New Years before our informal Meeting. Suddenly Tim reached under his desk And place a Red Bag on his desk. Along side he placed A piece of cake covered with Sprinkles. In the Red Base was Hot Wheels Car , my first, a Fridge Magnate, An Orange Marker 4 pieces of assorted Chocolate. A Stone Ridge Pad . Also Caplin Tim included his business card and tapped to the side of my Birthday Goodie Bag was a Birthday card signed by the Director of Operations, I met her, 1 of the 2 Social Workers, and the receptionist who is waiting to be tested so she can assume RN duties for the Hospice. My only Question. I ask after Chaplain Tim shared the Minimum Hours required are 1. I stated I would like to work a few hours whenever I am asked. Honestly, the gesture of kindness and inclusion Blew My Mind. Please help this Hospice grow throughout the Phoenix area

Very professional and caring during a very difficult journey. The organization was first rate at…read moreevery step of the process. Nurse Laura was outstanding, always helpful and very responsive. Alicia and Rosie both excelled in their support roles as well, despite the many challenges. All of you assisted me and my family through a difficult time. I would recommend your services to anyone.

We had an amazing end of life experience here. Nursing and staff was very supportive and attentive…read morewhile my mom was passing away. I thank them for all they did and definitely are angels working here. I highly recommend them. Thank you from the bottom of my heart for your services.

Hospice of the Valley persists at forcing Yelp to remove my review…read more Nurse 'Laura' virtually killed my father by minimizing care, creating an 'Atmosphere of Death,' by discouraging me from taking my father to emergency room while he continued to gasp for breath. Laura mentioned that my father could 'die enroute to hospital,' and that 'doctor would remove existing fluids from his lungs in the morning.' Callously, Laura spoke about my father's imminent death issue WHILST MY FATHER WAS CONSCIOUS AND AWARE OF HER MALICIOUS,CRUEL ADVICE. I left facility shortly thereafter, as Laura discouraged fire department from removing father to hospital,subsequent to my having phoned 911 Laura is an 'Angel of Death,' and should not be a medical professional. If you love your family member, STAY AWAY FROM HOSPICE OF THE VALLEY.

Super helpful and caring. Highly recommend, helped me understand and deal with life ending issues…read more Supplied a bed, wheelchair and walker along with personal items. I would have never survived it without them.

Can not in good faith recommend West side hospice of the valley. From day one it was a chaotic…read moremess! I had so many issues with this place that it took me filing with the BBB to get resolution. Day one a nurse arrived who said she was off but decided to come anyway to sort out meds. From the moment she walked in the door, she was a mess. I had to ask her to step outside because she was making me anxious. She was so far in over her head that I asked for another nurse to come out. The nurse freaking out left and decided an hour later to just walk into my house without calling or knocking. Bad move! You don't ever just walk into someone's home without them knowing and surely after you said you were leaving. You could have been seriously hurt! Common sense! She set the tone that was my entire experience with this company. My first nurse was all clinical. Sorry that doesn't work for me. You have to have compassion, you have to listen to the caretakers. Your unsolicited "advice" about me needing to rearrange my place was none of your business and out of line. How dare you think you're entitled to tell me how to arrange MY home. Just keep your voice down for the 5 minutes you see the patient. It's not that hard. After she and a cna broke two pieces of furniture and I asked for them to be replaced (denied), she wasn't welcome anymore. My furniture WAS replaced after I escalated it to people who weren't blowing smoke up my butt (Norma Jean ). Terrible team "leader". After the nurse change, I was chastised by the social worker who I used to really like. She asked why I wasn't comfortable coming to her all while defending the nurse I let go. Hmmm, I wonder why I wasn't comfortable talking to you........ You all were so concerned on protecting a nurse I didn't want you forgot you had a client to serve. My second nurse wasn't better and when I caught her in a lie and called her on it, the relationship was irreparable. Her fake attitude when calling just made visits dreadful. I hated every part of the experience with this company. Resources available were brushed off or denied. They made things so much worse when their job is to make them easier. I've had prior experiences with hospice and this was by far the worst. Stay far away! I CANNOT recommend them.

Thank you for the incredible care you offered our friend. From the medicine that was delivered by…read moreprivate courrier in the middle of the night to the hands on care that was provided. Your services were appriciated by our family and Chris. You are angel's and we could not have imagined such world class care and compassion in the darkest hours. From first contact to final moments, every step was immediately addresses on all levels with expediency and love. Cannot express how much your services were appriciated and the needs of Chris were handled. THANK YOU!!! Thank you Beth.!!!!!

This seems like an odd subject and place to give a review on. However, if you are a family member…read morelooking for hospice services for a family member, it is comforting to be able to search out as much information as you can, from others who have walked before you. My mother spent her last week on earth at The Serenity House. It sounds old-fashioned and corny, but finding them was the "God send" I was looking for and needing. I was feeling lost and frightened about the process of caring for my Mom in her last days. Physically and emotionally it can be challenging. You love you family and want to take care of them, but the time may come that you need supportive services. The staff at Serenity House were very competent and caring. My Mom was very well cared for and I appreciate how they would brace her with pillows to keep her comfortable and relief pressure. The facility was always clean and the workers all genuinely seemed to enjoy their jobs and seemed to relate well and respect one another. It is worth noting that it is a very lovely facility and the rooms were very nice. I owe them a debt of gratitude for not only what they did for my Mom (who had dementia) and really slept her whole time there, it is was they provided me. A sense of caring, safety and support in the days up to my Mom passing away. They took the burden and lifted it off my shoulders and I thank them for that.

My family member is on the care now. The staff is amazing. Amy, Angie and the nursing staff are…read morealways there for us to answer any questions or just for comfort. They are not only there for just the patient, but they are also there for the loved ones. I would definitely recommend them as my #1.

Tucson office- RN Teresa gave my mother great care during her final days. Teresa is a skilled…read moreprofessional and asset to this organization.

My husband is in memory care. Hospice of the Valley is wonderful. They have provided his hospital…read morebed. They take care of any medicines he needs. They come to shower him. They do a lot more quality care. The nurse comes once a week to see how things are progressing and to take care of whatever he needs. A lot of support. I cannot say enough things about how wonderful they are. Thank you everyone at HOV

Thank you, HOV for all of your support personally and professionally. As my father-in-law declined…read morein health in an Assisted Living, family opted in for services with a smaller hospice agency. They were kind, caring, but in way over their heads. His behaviors became increasingly erratic, needing family to stay with him 24/7, even though he was in Assisted Living. 3 ER trips in 3 days, physicians at the ER were all saying "this is end of life" - but the smaller hospice couldn't support us with the services we needed - basically, keeping him comfortable, calmed, able to rest, and not so fearful. We made the call to HOV and that same day, EVERYTHING was being addressed. He went from literally trying to climb the walls, injuring himself, thinking there were killers hiding in his shower, to resting quietly. We were kept updated by the compassionate HOV team. This made everything so much easier. The stress on family during this time is unbelievable - to know your loved one is in such great care, that we don't have to be there 24/7 while juggling work, home, kids, etc. is an incredible weight lifted. I've also worked with HOV on numerous occasions for work. As a nurse, I'm confident in recommending HOV. I also needed the 8 hours of training mandated by AZ for dementia care - and HOV provided that for free to our entire staff and did a tremendous job. Your outreach across the valley is incredible and your stellar reputation is well-deserved. Many thanks!

My husband's nurse and aid were wonderful. He formed a true bond with everyone that worked with…read morehim. Marcela and Ray took great care of him. I couldn't have asked for better. The podiatrist that visited him every two months was also wonderful. He loved the Social Worker Erin and she was very helpful in all his needs and went beyond. as an RN. I know what good care is. And these people gave him great care right up to the end.

Great staff, Melissa has been very caring and super helpful. We appreciate you helping families in…read moreneed.

I am new to this whole hospice care thing, since I am now dealing with an elderly mom who has all…read moresorts of medical needs, including COPD, dementia, emphezema, and possibly cancer, so this has been a very daunting experience. Sage was recommended by the acute care facility she was recently at, and Sage Hospice stepped right in and made the process of dealing with everything such a breeze. Since I'm from out of state (CA), Sage has been a blessing, and I can't thank them enough!

I started Sage for my 90 year old Mom...they dropped the ball on so many occasions that I changed…read morehospice companies and the difference is night and day. DO NOT USE THIS COMPANY!! I was supposed to get a call from the director..that never happened...we were denied a hoyer lift when my dear Mom could not move...I was told it was ann expense they did not want...I also asked about supplies for her incontinence and was told that "we" ordered too much and it was getting expensive...under hospice rules, we are allowed all the supplies that we need. We were told that we needed to change nursed half way through her treatment, with no explanation. I had to call the on-call nurse twice and got no answer...I did notice that they have a lot of turnover...I had an excellent appointment with two of the on-call nurses and they went about and beyond...Calan and Dana were great..the others, not so much! You will find better care than this company that only worries about their profit...their employees have been told (and they told us) that the profit was the biggest concern to the owner.

This home is a "basic needs" home - no scheduled activities and no attention paid to individual…read morelikes/dislikes - but this seems to be the case with most assisted living homes. Although their care staff is very good, the company itself is TERRIBLE. My Mom was in the end stage of her battle with Alzheimer's when she became a resident there on Mar 11. We paid the first month's rent and a $1900 "security deposit" on Mar 11. My point of contact was Cheri Lopez, who was gushingly nice that day. Unfortunately, that was the most communication I had with her during Mom's short stay there. Mom died on Apr 20 and neither Cheri nor her "money person", Tanya Grimmer, would consider even a partial refund of the 2nd month's rent, even though Mom was there only 9 days that month. And as of Jun 26, the company has not refunded our deposit, despite dozens of calls and emails to both Cheri and Tanya. I have now enlisted the help of the Arizona Dept. of Health Services to try to recoup this money. This kind of behavior is morally wrong and just plain mean. DO NOT BECOME A CLIENT OF THEIRS!