Started off lacking communication. I did not receive any information about pre move counseling until I reached out multiple times on my own. The counseling consisted of a few short questions on the phone and lasted about five minutes where I was told I would only need one day to pack instead of the originally schedule two. When the workers arrived they complained of how much stuff I had, although not an unreasonable amount for a family home, and immediately said the job would take two days to pack. On the loading day, they brought a truck too small to fit all of my belongings and were unable to complete packing on the scheduled day and had to add an extra day to finish the packing. On that day they arrived The workers themselves were average. Friendly, hard working and profession for the most part with the exception of one guy who took the entire day to not finish packing the kitchen and spending more time in the bathroom and complaining about the amount of stuff they had to pack than actually working. Upon receiving my items at the end of the move, many items were damaged and some missing. Even the delivery company was surprised at the lack of care in accounting for and protecting items. Mike who is the point of contacts for moves is useless. Says he will call back and answer messages but doesn't. Quite frankly I'm astonished this company stays in business. I guess they are just the lowest bidder for govt jobs. The entire operation from start to finish was disorganized and unprofessional from non existent preparation, materials inappropriate for the job and inability to complete the agreed on work as scheduled. It sucks that military families have no say in who is tasked to complete moves, and with the government's lowest bidder I guess you get what you pay for. Even after an unpleasant unpacking experience when initially moving in raising the alarm on previous bad reviews for this company, I was contractually obligated to keep them and it has been a bad experience from start to finish. read more

Awful company. Movers had little care while packing my belongings. Liquid containers were left in the boxes without any wrapping which caused leaks during the moving process. Items were 'missing', presumed stolen as well. Two of my colognes are 'missing' even though the other items from the same drawer were found in the same box.. not my cologne though! thats weird? MILITARY. If assigned, reach out to TMC and have them assign a new company. Don't waste your time with these unprofessional individuals who lack the decency to care for those they are servicing. read more

Terrible at packing, one guy knew what he was doing and he was the lead of it but the other guys they scrambled to help pack obviously didnt know what they were doing. Who packs a clear slab of glass into a box that has a TV in it? How they labeled boxes was super misleading so it's hard to identify what is actually in the boxes. I suggest the military dont use them any longer for military moves for families moving across states. read more

Only moving service to use if you're in the Salinas or Monterey area! PROs: I know this company has a bad review from 2019, but my families experience was above 5 stars. We're military and received last-minute orders and had only 4 days to pack out 11,000 lbs from our 4 bedroom home. This company came and did a survey on a Sat and prepped, packed, labeled, inventoried, and crated our entire home in 9 hours! The crew leader "Fred" was very professional and laid out a very solid plan for his team of 5 to follow to accomplish this task during the initial tour of our home in the morning. Each crew member was professional and very understanding of my families packing wishes. Please tell each person what is extremely valuable and fragile and they will pack and label it to your wishes. We have a few thousand pounds of antiquities to include a 400lb, 20-foot long wooden bookcase from France that they hand packed each piece and then built a custom crate for to ensure it was given max protection. Everyone was very polite and worked extremely hard to accommodate my families truncated timetable. You can list as many High-Value Items that you want. We had 2 pages of them! CONs: As the customer, you need to tell the crew member very detailed instructions on what and how you need your things packed. If you give no guidance, then expect average detail while having your items packed. Don't even bother researching other companies. Use this company regardless of the competition! read more

The packers showed up and smelled like weed. Our stuff is completely trashed once we got it. We have items that where packed and have gone missing. I caught one of the employees stealing a lighter at that. I ended up saying he could have it and that was my mistake, our antique items were have asses packed, we were told that we could only claim one high value item. There was items also left unpacked at our house that we had to throw away. They left trash all in the house boxes etc. more pics to add read more

See all

Our experience with this company was sketchy from the very beginning. The manager, Mike, lied to TMO after not showing up at the scheduled time or contacting us AT ALL and said "Oh I told the husband this move would be condensed to one day at the pre-move inspection." My husband had been out of the state for 5 months so this 100% did not happen. He then called me an hour later asking to last minute cram in this pre-inspection, I'm assuming to cover his ass with TMO since military moves are a huge source of income. Moving day comes along, and two movers show up. The lead mover, unfortunately I can't remember his name, was absolutely excellent. He was fast working but took enough time to make sure all of our items were packed safely and labeled accurately. He also didn't leave anything behind. I can't say the same for the second mover, Adam. He packed the upstairs most of the morning, and I had to go through and collect items he left behind so the other mover would see them and pack them. He also mislabeled all of our boxes and had to relabel them. When asked what he did with one of our high value items, he said "he just threw it on the truck." The other mover assured me it would be taken care of and if it broke we would be repaid. On top of all of this, he had headphones in the entire day and couldn't hear when the lead mover was trying to coordinate with him especially when team moving large pieces. He made really uncomfortable comments to me about what I was wearing, saying that he couldnt look at me because I was "basically naked and hes a single man." I was wearing a t-shirt and long shorts, and was home by myself while 7 months pregnant. Needless to say it made me a bit afraid. read more

We have used Bronco for moving and storage. They are efficient and always on time. I highly recommend renting a COW (Container On Wheels) they are spacious and great for storage. Living in a small town it is great to have a local business we can trust and guarantee good customer service!! I would recommend Bronco Van and Storage to you and all my friends!! read more

I have used Bronco a few times to help me move. They were very professional and helpful. I would definitely use them again.

The team leader of the crew that packed would argue with us and yell at his crew. It was obvious they didn't respect him. He must have thought they needed to conserve packing materials, because he wouldn't let them wrap or box so many items. This was a military move, so they'd be fully reimbursed, I don't understand why he wouldn't wrap things we wanted wrapped! For example, he was leaving my golf clubs and bag loose and unwrapped, they stacked laundry baskets and filled them with stuff (but didn't wrap), furniture was disassembled but the pieces weren't wrapped together (leaving excessive scuffs, scratches, and dents), pretty much everything in the garage was tagged separately and unwrapped/unboxed. We're missing lots of different hardware to assemble furniture (including crib bolts). We're submitting a claim for $2,000 in damages. Also, the crew that came out refused to keep their masks on. read more

Great team! Professional and caring. Thank you for all your hard work. The movers arrived on time and really made sure our belongings were handled correctly. Great job guys. Thank you. read more

Amazing company to work with customer service was great. They notified me where my stuff was even during the chaos of hurricane Harvey.

I've currently been assigned Bronco as a local shipping agent for a military move out of the area. The one time my wife has spoken to them, they appeared reasonably polite. Their representative appeared slightly late for a scheduled pre-survey of the house but was polite and helpful. If their actual moving crew is as helpful, I am looking forward to working with them. read more