I came here hoping for a calm, relaxing spa experience, but unfortunately, it was far from peaceful. The place looks nice enough from the outside, but once I got inside, I realized how noisy it was. The rooms aren't soundproof at all -- I could clearly hear people chatting at the front desk, phones ringing, doors slamming, and even someone vacuuming in the hallway during my session. For a spa that promotes itself as a "tranquil retreat," it was surprisingly loud. My therapist was friendly, but it was hard to relax with so much background noise. The walls are thin, so I could hear conversations from the next room almost the entire time. At one point, I even heard another therapist laughing with a coworker while I was trying to zone out. The music that was playing was supposed to be calming, but it looped every ten minutes, and once I noticed that, it was all I could focus on. The massage itself was okay -- not terrible, but not memorable either. The therapist seemed a bit distracted, stepping away several times to grab more lotion or towels, which broke the flow of the session. By the time it ended, I was honestly relieved, just because I couldn't tune out the noise anymore. When I mentioned the noise issue to the receptionist afterward, she just shrugged and said, "Yeah, it can get busy sometimes." That kind of response makes me think they know about the problem but don't care enough to fix it. It's a shame, because the spa has potential. If they invested in better soundproofing and trained their staff to keep their voices down, it could actually feel like a real, relaxing spa experience. read more

I recently received a deep tissue massage, and unfortunately, it was an incredibly disappointing experience. From the very start, I could tell that the session lacked any sense of flow or structure. The therapist seemed to move aimlessly between different areas of my body, jumping from my neck to my lower back, then to one side of my body, but completely neglecting the other side. It felt as though there was no real plan or focus in the way the massage was being performed. Rather than a therapeutic experience, it felt more like the therapist was simply applying oil to my skin and wiping it off, with little to no attention to technique, pressure, or the areas that truly needed work. For someone expecting the deep, focused pressure that deep tissue massages are known for, it was incredibly underwhelming. The entire experience lacked purpose, and the therapist's movements didn't feel coordinated, leaving me feeling frustrated rather than relaxed. Despite my disappointment, I still felt obligated to tip and pay the full amount as a courtesy, but it didn't feel right. The service I received didn't match the price, and I walked away feeling like my time and money were completely wasted. I had hoped for a therapeutic and relaxing experience, but instead, I left feeling unsatisfied and regretful. Unfortunately, I will not be returning to this establishment, and I would caution others who are seeking a quality deep tissue massage to look elsewhere. read more

During my recent visit to Broadway Massage in Walnut Creek, I encountered several aspects that left the overall experience less than satisfactory. The initial discomfort arose in the public restroom located outside the spa. Unfortunately, it wasn't the cleanest facility, and the presence of another person washing up only added to the discomfort. Upon returning to the massage room, my expectations for improvement were met with further disappointment. The therapist's skills appeared to be lacking, starting with excessive pressure on my neck that was not well-calibrated to my comfort level. When I requested a lighter touch, it seemed like the therapist struggled to adjust, creating an awkward and uneasy atmosphere. To complicate matters, when I sought a firmer massage, the therapist seemed incapable of delivering the right amount of pressure consistently. This inconsistency in skill and technique made it challenging to fully enjoy the massage experience. It's disheartening when a visit to a wellness establishment falls short of expectations, especially when seeking relaxation and rejuvenation. My overall experience at Broadway Massage was far from ideal, with cleanliness concerns in the restroom and a lack of proficient massage techniques in the therapy room. I hope this feedback provides insight into areas that may require improvement for future patrons. read more

My visit to Broadway Spa left me thoroughly disappointed. In desperate need of a relaxing massage, I found myself engulfed in an atmosphere that was anything but tranquil. The persistent noise, presumably from ongoing work, permeated the environment, disrupting what should have been a serene experience. To add to the discomfort, the massage therapist's loud conversations only heightened the sense of chaos. Despite the closed doors, the ambient noise remained an unwelcome companion throughout the session, making it challenging to unwind. Regrettably, the massage itself felt hurried and out of place. The rushed nature of the entire experience left me questioning the professionalism of the establishment. It was as though the massage was being conducted in a space ill-suited for such services, further diminishing the potential for relaxation. Considering the overall dissatisfaction with the ambiance, the therapist's volume, and the rushed nature of the massage, I have made the decision not to return to Broadway Spa. I had hoped for a rejuvenating experience, but unfortunately, this visit fell far short of expectations. read more

It is unfortunate that I have to write this negative review, as I generally appreciate the effort and labor that goes into providing massage services. However, my husband and I recently had a terrible experience during a couples massage. The massage therapist's performance would not live up to reasonable expectations. She seemed tired and lacked energy, failing to provide any meaningful relief of our tension. At times, she was simply rubbing the skin with no real technique, and she neglected several areas. Even worse, the "stronger" therapist was excessively brutal, with no tact or finesse. Her rough, painful techniques have left my husband suffering from persistent neck pain since the appointment. We have both received many massages before, and this was far from a normal experience. The poor quality suggests inadequate training or preparation. Even though we paid a discounted rate, the massage was not at all worth the cost. Overall, this was an extremely disappointing and unsatisfactory service. read more

My wife and I decided to try Broadway Massage for a couples massage, and honestly, it was one of the worst experiences we've had. We were really looking forward to a relaxing and enjoyable time, but that was far from what we got. First off, the place felt a bit unorganized when we arrived. We didn't feel very welcomed or like our time mattered. The staff seemed rushed, and there was no real effort to make us feel comfortable. As for the massage itself, it was just bad. Both of us had to ask our therapists multiple times to adjust pressure, but it didn't seem like they were really paying attention. One of us had a therapist who was way too rough, while the other's was way too light. It wasn't relaxing at all - in fact, it felt more like a chore than a treatment. I honestly can't recommend this place to anyone looking for a good, relaxing massage. We'll be looking elsewhere next time. read more

I had an amazing experience at Broadway Spa in Walnut Creek! From the moment I walked in, the atmosphere was calm and welcoming, making it the perfect escape from the hustle and bustle. The staff was incredibly friendly and professional, ensuring I felt relaxed and taken care of throughout my visit. I opted for the signature massage, and it was absolutely fantastic--therapists really know their craft, and I left feeling completely rejuvenated. The spa is clean, serene, and offers a variety of services to suit every need. I will definitely be returning for another relaxing experience soon! read more

Initially, the establishment seems acceptable, but unfortunately, the massage service falls short. The duration is notably less than the promised 50 minutes, and the masseuse, who appearsi to be over 60 years old, exhibits a lack of enthusiasm and professionalism. Moreover, her demeanor is not just apathetic but also impolite. Upon my departure, she brazenly solicited a tip, and despite offering one, she had the audacity to request additional gratuity. It's truly astonishing. If anyone is seeking the epitome of a dismal massage experience, I urge them to visit this establishment. read more

A day after going to the gym my back really tightened up and got stiff. I went to Broadway spa hoping for some relief and I was not disappointed. The staff were friendly and asked what was my area of concern. The room was clean and new and the masseuse knew exactly the right pressure to apply. At the conclusion of my hour I felt wonderful. When I paid at the end of my session the vivian at the front desk let me know that I would get 10 minutes credit. I'll definitely be back to take advantage of that ! read more

I was given a Broadway Massage gift card by a friend, so I decided to give it a try. I called twice before I got through and made an appointment. Unfortunately, the experience didn't meet my expectations. I requested a deep tissue massage, but the pressure wasn't strong enough. The therapist was quite small, so when I asked for more pressure, she just couldn't provide it. On top of that, there was a lot of noise in the hallway that made it hard to relax. Overall, I wasn't satisfied and won't be coming back. read more

I recently enjoyed a meal at Pinky's Pizza and noticed that the neighboring spa was under new management. Intrigued, I decided to revisit. The transformation is evident with newly renovated rooms and a much more welcoming ambiance. I let them know I had some lower back discomfort, and the masseuse did an exceptional job. I wholeheartedly recommend experiencing the rejuvenated spa under its new leadership! read more

The owners put a lot of time and effort into remodeling this spa! A beautiful, clean place with a serene atmosphere. Was not expecting the beautiful, lithe woman who did my shoulders and upper back to be able to radiate enough energy for deep tissue, but she did so with relative easy and stamina. Never judge a book...... A perfect lead-in to a great night's sleep. read more

Absolutely love this spa! I've been coming here for about two years, and every single visit feels like a little escape from the world. Everyone here is so kind and professional -- honestly, every masseuse is amazing, but Jason has such a great touch and calming energy. I always leave feeling relaxed and happy. Truly my favorite spa ever! ‍ read more

My schedule varies. I have seen several massage therapists at Broadway Spa depending on who was available. The therapists and Broadway Spa provide an excellent experience each time. I am always able to book an appointment, even last minute. The rooms are clean, massages are great, parking is free, and staff is friendly! read more

The massage therapist here seemed entirely inexperienced. She lightly traced her fingers over my arms and back, despite my repeated requests for deeper, firmer pressure. Unsatisfied with the ineffective massage, I declined to tip the $20 she demanded at the end. I will not be returning to this establishment. read more

I went to Broadway Massage today and it seems they have changed ownership. The new owner insisted that I stay and offered me discounts. I decided to go ahead with the massage, but I didn't enjoy it at all. It felt very rushed, and I didn't receive the full hour I had paid for. I won't be returning. read more

This spa is amazing! My sister and I went in for massages, and from start to finish the customer service was outstanding. The massages felt incredible--so relaxing and exactly what we needed. We both had such a wonderful experience and will definitely be back! read more

I've used their services for my migraine headaches and muscle spasms pain I get often. Kelly is a professional who works on my neck and shoulder deligently. The building feels good, it's clean and contemporary. their service is great . Must try! read more

I think they recently changed the owner. I want to thanks for the professional massage session, the place smells good, very friendly and welcoming. I've tried many places in the area and the massage I received here is by far the best. read more