I came into this store with a fragile ceramic Christmas tree that my mother left behind when she…read moremoved to Arizona. She dearly loves this tree and it has extraordinary sentimental value. The people that help me assure me that they would get it there safe and sound. It was delivered yesterday safe and sound and wrapped in a large ball of bubble wrap. I'm convinced that it would have survived a 2 story drop. Very pleased with their service. Thank you.

The employees at this location are the nicest I've ever experienced. Doing Amazon returns here is a…read morebreeze. I will always choose this location when possible!

I had an incredibly frustrating experience at the Staples Evergreen location in Everett…read more UPS notified me that an important package was being held at this store for pickup. When I arrived, I showed the tracking information confirming it had been delivered there. The manager briefly looked for the package and immediately told me it wasn't there. I explained that it may have been misplaced or mixed in with other packages, but she repeatedly insisted it wasn't at the store and made no apparent effort to investigate further. Since I urgently needed the package, I drove to the UPS facility and was fortunate enough to speak with the driver who had delivered it. He even showed me confirmation that the package had been dropped off at this Staples location earlier that day. I returned to the store with this information, but the manager still insisted the package wasn't there. Eventually, after being told I could look myself, I checked the Amazon drop-off area and found my package there. Not only had it been misplaced, but the package was already opened. What bothered me most wasn't the mistake itself--people make mistakes. It was the complete lack of effort to help, the dismissive attitude, and the refusal to acknowledge that the package might have been misplaced despite clear evidence that it had been delivered. Even after the package was found, there was no apology or accountability. Instead, I was told to leave the store. This was one of the worst customer service experiences I've had. I hope Staples management takes customer concerns more seriously in the future.

Literally the WORST customer service I've ever experienced, ever. Dark haired guy working in…read moreCopies/Amazon Returns will absolutely not acknowledge you, Even will go so far as to straight up ignore you. I get it, maybe not the most fun job ever and at times maybe gets busy but it's not hard to simply say "be right with you." If you truly hate your job THAT much maybe it's time to go somewhere else?! The worst.

I LOVE the kindness of the employees and passport people here! The lines always go out past their…read moreinternal doorway, but everyone still manages to be kind and smile, to all the impatient customers! I appreciate that they even try and decorate their displays, all nice and maintain their mailers and fun greeting cards! They also get the line moving efficiently! This is a great location! Thanks guys!

I came here to ship a package around noon on a Wednesday…read more There was almost no line, and the staff were friendly. The transaction was smooth, and I appreciated their help. Parking was easy thanks to the on-site lot.

Honestly, I would give ten stars for the amazing customer service at this FedEx if I could!…read more I realized I had forgotten some print assets that I needed for an event all the way back home in Fife, and needed them QUICK. With just a couple of hours of wiggle room I tried to place an order with this FedEx online and was seeing that pickup wouldn't be available until the next morning. I gave them a call and asked if they could potentially have my order done in the time frame needed. They were a little nervous about the turnaround but much to my happiness, they were able to pull it off! The team here was on top of the order and so helpful over the phone and saved the day. I'm never out in this area but highly recommend using this FedEx if you're a local.

They go above and beyond and actually seem to care about their jobs and providing great service…read more Definitely recommend

I had an appointment. They had my phone number. When I arrived, they said my appointment was…read morecancelled due to the machine being down. I asked why they didn't call and save me the trip? I came for the second appointment. They attempted to set up a Washington finger printing. I explained it was an out of state fingerprinting. The cost went up from 47 to 147 dollars. I attempted that service. My first name has only an initial. Their system was unable to accept such. The attitude was not one of apology, but of contempt - to just get me to leave. That I did. I called Certifix. They took my info and payment over the phone in 5 minutes. I paid, then went to a UPS Store for fingerprints. That process took ten minutes. Done. Use Cerifix.

I walked in at 11:59 today 10/15, although the sign said they closed for lunch from 12-12:30. I was…read moretaken right away for an onboarding employer drug test. Fast, easy and professional.

Love this place!! I've had printing jobs done here, including simple copies, business cards, all…read morethe way up to spiral-bound booklets. I once ordered 5 booklets and misjudged how many pages I had per booklet but they were willing to give me an estimate, and tell me roughly how much the estimate would change based on number of pages. I've also faxed documents and bought supplies. They rock!! The prices are so much better than at K****s / F***x, the people are super friendly and helpful, and I've easily been able to arrange for jobs over email. They reply right away. Highly recommended!

I LOVE this place! I've been using the Snohomish Postnet like an office for years for all sorts of…read morethings: packaging, mailing, printing, etc.. They are particularly generous with helping me edit and format and upload properly for big print projects. The staff are super friendly and cheerful. Side note: The anti-mask comment is unfounded in my opinion. I've never seen anyone in there without one on--though Covid has certainly provided loads of opportunity for awkward moments in customer service all around the country. The person who was disturbed probably would do well to take a deep breath and remember we are all in this together.