Zero stars if I could. We will never return to Broadway Diner.
My husband and I went out for Saturday night dinner on 06/13 and arrived at approximately 6:20 p.m. We were seated right away and handed menus, which was unfortunately the only prompt part of the entire evening.
After being seated, no one came over to greet us, introduce themselves, take a drink order, bring water, or even acknowledge that we existed. We waited more than 20 minutes before I finally had to ask another server whether our table had anyone assigned to it.
When our server eventually appeared around 6:45 p.m., there was no apology, no introduction, and no explanation for the delay. She simply took our order as if nothing had happened.
We each ordered the dinner special, which was supposed to include soup, salad, an entrée with potato and vegetables, coffee or tea, and dessert. We asked for our salads to be wrapped to go and planned to go straight from soup to the entrées.
While we waited, we could hear other tables around us complaining as well. People were not receiving drinks or refills in a reasonable amount of time, and the overall atmosphere was one of frustration. We never received water for the table, and our iced teas finally arrived only after nearby tables had started making complaints.
We both ordered chicken consommé soup. A different server brought chicken vegetable soup instead. When we explained that it was not what we ordered, the same soup came back with thin noodles added to it. We ate it because we did not want to make waves, but it tasted like canned soup. My husband thought it was at least tasty, but that was about the only positive thing either of us could say.
By around 7:00 p.m., we had finished the soup and began waiting for our entrées. And waiting. And waiting. After about another 20 minutes, my husband went to speak with the manager because we had been in the diner for about an hour and had received only iced tea and a cup of soup.
The manager seemed completely indifferent. He said the kitchen was having issues, but he never came into the dining room to address the delays, apologize to the tables, offer any kind of update, or even bring something simple like a breadbasket while people sat waiting.
At around 7:45 p.m., a third server came over and asked if we wanted pickles, coleslaw, or a breadbasket. At that point, we did not want extras; we wanted the dinners we had ordered an hour earlier.
When our original server returned, I asked where our dinners were. Her response was, "You're next." That answer only made the situation feel worse, as if there was one cook making one table's food at a time while the entire dining room sat neglected.
By 8:00 p.m., we still had no entrées. After sitting there for one hour and forty minutes with nothing but iced tea and soup, we finally decided to leave. My husband had wanted to get home for the Knicks game, and frankly, we had already been far more patient than this place deserved.
As we were leaving, the server said she would give us a refund, which made no sense because we had not paid yet. On our way out, I saw that my dinner was finally just coming out to the table. My husband's meal was nowhere in sight, so we kept walking.
This was one of the worst dining experiences we have ever had: nonexistent service, wrong soup, endless delays, no communication, an indifferent manager, and a dining room full of unhappy customers. If Yelp allowed zero stars, that is exactly what Broadway Diner would get from us. read more