This is possibly the WORST COMPANY I have ever dealt with. The call takers for the most part don't…read morespeak English well at all. I have had internet problems with them for over two years.They send out a technician and he finds a new problem each time,yet many problems aren't solved. Today I spent an hour and a half on the phone.Finally I got to speak with a supervisor that barely spoke English and she told me Breezeline doesn't install the equipment,they just give it to the customer.She said if they install using cables it's only a courtesy . I asked her about compensation,I pay $250 a month for service.She said there's nothing she can do. I reached out to the corporate office in Massachusetts,guess what, they gave me a number to call and it was the same robot same number. Travestry,pathetic,inexcusable horrible customer service!

I have switched internet providers and am on day 3 trying to get my service discontinued. Multiple…read morephone calls, all automated recordings. I have an account number and verify with a text message, no PIN. The recordings say my address is "4," and then ask for a pin as verification. I have no PIN! Then I am disconnected. The one time I spoke to a person, it ended up being the sales dept (855-211-4917 then "1" for customer rep). I was transferred supposedly to the correct department. After being on hold, the connection dropped on their end. When I dialed the same number back, it went to their automated recording where pressing 1 means you want the "help" to be in English. I am now attempting once again via breezeline chat. I have been waiting 40 mins. The only response I have gotten from them on THEIR site has been that I need to assume responsibility for protection of my personal information if I wish to proceed. A company that specializes in communication that cannot communicate and your communications with them are potentially not protected. Still waiting...One Google search for Breezeline which did not include an 800 prefix, the numbers 302-378-0780 and 302-378-1478 were listed under the New Castle City Chamber of Commerce. The first number was a recording, was Breezeline, but said the office was closed due to the COVID pandemic (today is 4/30/2026) and referred me to 888-536-9600 (recording, no human) and the 1478 number was related to Verizon and the recording said there was no representative, click.

The only challenge was getting an appointment, only because Starry is so popular now. However, once…read moreit was installed, the service is excellent!!! Such amazing fast and consistent speeds (200+Mbps)!!! AND for an amazing price! To top it off, the customer service is superb. I got an in-house tech install visit from Greg who was super nice, accommodating, and personable. Wow...definitely such a stark difference from the other ISP (whom shall remain nameless). Infinitely better! ;) Also, they're employees seem exceptionally happy. Happy employees make happy customers...sounds like there's great leadership and culture at Starry. Other IT/Tech company may take note. I've been recommending them to everyone.

This is another outage and somehow they avoid down detector and pretty much everything elseread more

This is for the Grove Hall store. My phone crashed and needed a new one ASAP. So I grabbed one of…read moremy children and we began. It wasn't until we got to Grove hall and met the most unique sales associate Isaiah from New Hampshire. He was efficient, persistent and Super professional. He got me up and running with a upgrade. And did I mention he was by himself. He handled all of us with grace and patience. Although he said he's usually with a coworker, he wasn't when I walked in. Thank you for all that you do. And I hope I got his name right. But he's the one with a lot of siblings!

My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

My response back to Astound:…read more I made over 7 attempts to have by quote fixed to no avail. Astound kept increasing the price from $177 to $208. So happy I am not a customer. I saw their true colors on how they didn't care and they didn't want to fix the issue. Also, ASTOUND kept saying they don't have this information on the quote. I sent their own email to them 3 times with no resolution. I believe all the bad reviews on this and other websites. ASTOUND is merging with another company if you haven't heard. ASTOUND has 3 emails from me so they have the documentation. I asked to speak to a manager and they said 24 to 48 hours wait. I have notified the Better Business Bureau as well as the Secretary of State Office in Massachusetts with complaints about their deceptive sales practices and fraud. This is the response I received from Astound. Hi, Ann! Thank you for taking the time to share your experience with Astound. We strive to provide transparent and accurate information to all our customers at all times. We take your feedback seriously and are committed to addressing these issues internally to prevent similar situations in the future. If you have any further details or documentation you'd like to share, please feel free to send us a private message. I'm sure we can get you set up with a package that is the right fit. Thank you again for reaching out, and for your interest in Astound. -Jackie Review of ASTOUND Astound engages in deceptive advertising. I was quoted one price and called to get it corrected and they didn't honor the price. I was quoted a price of $177 and when I called customer service they said price was $208. in addition, they didn't believe me as the customer even though I have a receipt of the amount. Customer Service said we see $0 dollars in our system since you haven't received your bill. How can Astound expect people to accept a service without a quote. I was quoted 4 free cable boxes and remotes and that wasn't honored. Overall, the worst experience ever and happy I am not going to be a customer. Clearly, they don't care about the customer and don't know how to provide sales quotes. Don't believe their sales since they will charge you a separate price. Be aware, you are not locked in for 5 years on the price. That is only internet, so be prepared for large increases. DONT TRUST ASTOUND SALES OR CUSTOMER SERVICE. THEY LIE ABOUT PRICING AND SERVICES.

customer service is horrible! charges on bill do not match…read morewhat I signed up for when at the store. repeated calls to customer service resulted in no answers. Changing back to T Mobile

Non Existent Customer Service The product itself is good…read more Some of the practices and customer service are awful. I lost my entire Outlook address book as a result. Xfinity just sent me an email stating that my password had changed and that if it wasn't me that changed it, to call 1 800 New Delhi. So, I now can't access my email and I'm thinking I've been hacked. I log in to my Xfinity account to find that they've disabled my password and that I need to create a new one for security purposes, which I did. Now I have to reset my Microsoft account also as the two are tied together. Would it be too much to ask to send an email stating that it's time to reset your password for security purposes and please take the following steps? After calling 1 800 New Delhi and going through phone menu Hell, I'm now on hold with with an Xfinity rep waiting for assistance with changing my Outlook password. The assistant "Mary" is obviously speaking through an AI translator because I can hear people speaking in Hindi or Farsi which immediately changes to English, filters any accent and changes voice intonation which in and of itself is super irritating. While holding for an "email specialist", Mary is trying to upsell me on a different plan (seriously?!) 30:15 minutes later, AI translated email specialist, "Phil" picks up and is happy to help me change my Xfinity password.... Phil couldn't grasp what had happened and the fact hat I needed help with OUTLOOK, not XFINITY. Phil later mentioned that if I was having Outlook problems that I should call Outlook.... After some choice words, I hung up. I'll figure it out myself. Xfinity "customer service" is truly a joke and a waste of time.

i had came in today to get. a new phone Jonathan helped me and what I was looking for very helpfu…read more and professiona.

Have bought several phones from here, and always had a great experience. Was in recently, as my…read morewife picked up a virus on her phone. It took some time to rid fully, but alas... got the job done. Kudo's to Chris, John, & Nathan. These guys know their stuff. Are very experienced and incredibly patient!

Terrible customer service. We lost power during the blizzard and lost service as well. When I…read morecalled to get an update on when the service would be restored, it began a totally ridiculous nightmare. I dealt with multiple people, multiple mistakes that were made, a technician having to come to the house (meaning I had to miss a day of work) and too many hours to count on the phone trying to get my package back to what it was to begin with prior to losing power and service. Do your research! Look elsewhere!

Horrible Customer Service! Especially from the Manager…read moreJESSIE AND ASSISTANT MANAGER MALCOME BESIDES ASSOCIATE DESTINY , who Made a couple of errors on Comcast Bill payment and will not correct it at ALL THE WHOLE STORE HAD NO CUSTOMERS JUST HANGING AROUND! This Location Made the initial error on my COMCAST BILL AND THEY SAID THAT I HAVE TO GO TO THE BROCKTON LOCATION OR CALL THE 800 number which I tried on several times with a wait time of ONE HOUR so I drove here since they made the error and won't do anything about it! Even that person DESTINY came out of the back room to start something! The Manager made her go back in the room. Unbelievable attitude and intimidation at this location! I had to make another call and Comcast was shocked how this matter was handled and will pursue the matter! So If looking for great customer service that greets you and appreciates your loyalty and business- THIS LOCATION IS NOT RECOMMENDED IN MY OPINION! Even COMCAST APOLOGIZED FOR THEIR ACTIONS! Plus they said they are NOT Comcast yet they represent them! They NEED TO CLEAN HOUSE AND HIRE COMPETENT EMPLOYEES THAT HAVE OUTSTANDING CUSTOMERS SKILLS! Great location but poor Customer Service!

This company is well aware of the thousands of illegal robocalls by scammers using their service…read more They choose to do nothing because of money. Who cares about the people who have to change phone numbers, spend money for apps just to combat this garbage. Call CEO Dan Koch, see how much he enjoys it. Two words to look for......CLASS ACTION.

Amazing that we pay more each year and yet my service is worse by the day!!!!…read moreWiFi keeps shutting off and have to reboot my box almost each day plus they tell me they want to come in and check the inside for a fee yet it's NOT IN THE HOUSE ITS BY THE OUTSIDE CONNECT CAUSE THE WIRES ARE SO MESSED UP WITH ALL THE NEIGHBORS WIRES AND THE MAPLE TREE KEEPS HITTING THE WIRED WHEN WINDY! No body trims the tree and what City Official Ass planets a maple tree 5 feet from a pole and branches grow around the wires. My WiFi box has been changed 4 times and upgraded my speed for more money yet this is unexceptionable. COMCAST should be ashamed that their customer service is so poor and responsive without charging for just observing. This problem is not my home! It's COMCAST!

My bill keeps going up? I called twice today and was on hold both times for over 15 minutes. For…read morethe past month my stations keep freezing. It took me 47 minutes on the phone last month to get that fixed but the next day the stations keep freezing. I just got my large bill that will be mailed out next week. I guarantee they will throw that note away because nobody at comcast gives a fuc$

We never asked to be moved to this company, and our provider confirmed that our service was never…read moretransferred to them. They are attempting to bill us for services we never used. Despite repeatedly explaining this, they continue sending emails asking the same questions instead of closing the matter. If this company is ever mentioned to you, run the other way. This has been an exhausting and frustrating experience, and a complete waste of our valuable time.

Never has there been a worse service provider. They host services for others and will not respond…read moreto problems. They did not deliver to me anything they promised and want to charge me to cancel with them. Please avoid these people.