i had came in today to get. a new phone Jonathan helped me and what I was looking for very helpfu…read more and professiona.

Have bought several phones from here, and always had a great experience. Was in recently, as my…read morewife picked up a virus on her phone. It took some time to rid fully, but alas... got the job done. Kudo's to Chris, John, & Nathan. These guys know their stuff. Are very experienced and incredibly patient!

The only challenge was getting an appointment, only because Starry is so popular now. However, once…read moreit was installed, the service is excellent!!! Such amazing fast and consistent speeds (200+Mbps)!!! AND for an amazing price! To top it off, the customer service is superb. I got an in-house tech install visit from Greg who was super nice, accommodating, and personable. Wow...definitely such a stark difference from the other ISP (whom shall remain nameless). Infinitely better! ;) Also, they're employees seem exceptionally happy. Happy employees make happy customers...sounds like there's great leadership and culture at Starry. Other IT/Tech company may take note. I've been recommending them to everyone.

I would strongly caution anyone considering Starry Internet. Starry has been one of the most…read moreunreliable and frustrating services I have ever dealt with. Over the last few months, our internet has randomly gone out multiple times with no warning and no clear explanation. Last month, after a long and frustrating back-and-forth through emails and calls, Starry was somehow able to fix the issue remotely the same day. We were never told what actually happened or what was done to fix it. Now the exact same thing has happened again. We called support, and were told there was nothing they could do except send a technician, with the earliest appointment more than 28 hours later. They refused to let us connect with a manager to voice our concerns/ escalate the matter and the chat bot disconnected on us in the middle of our conversation before we could get any meaningful help. The most frustrating part is that this appears to be a recurring issue, and Starry has offered no explanation, no reliable solution, and no real escalation path. For an internet provider, randomly losing service and then being told to wait until the next evening for help is unacceptable and ridiculous. For a company whose entire job is to provide internet, Starry is shockingly bad at keeping the internet working. The service is unreliable, the support is unhelpful and dismissive, and the lack of accountability is unprofessional. I would not recommend Starry to anyone who needs dependable internet, works or studies from home, streams, or simply expects their internet provider to provide internet.

I wish I could give 0 stars. Came in today to pick up a modem. The dude never even made eye…read morecontact. Had the customer service/ social skills of a doorknob. Gave me a modem with no coax cable so couldn't set it up. I tried calling but everything is automated and I couldn't talk to anyone. Mind you, I just got Xfinity and today was my first time picking up equipment. So not a great start.

Horrible Customer Service! Especially from the Manager…read moreJESSIE AND ASSISTANT MANAGER MALCOME BESIDES ASSOCIATE DESTINY , who Made a couple of errors on Comcast Bill payment and will not correct it at ALL THE WHOLE STORE HAD NO CUSTOMERS JUST HANGING AROUND! This Location Made the initial error on my COMCAST BILL AND THEY SAID THAT I HAVE TO GO TO THE BROCKTON LOCATION OR CALL THE 800 number which I tried on several times with a wait time of ONE HOUR so I drove here since they made the error and won't do anything about it! Even that person DESTINY came out of the back room to start something! The Manager made her go back in the room. Unbelievable attitude and intimidation at this location! I had to make another call and Comcast was shocked how this matter was handled and will pursue the matter! So If looking for great customer service that greets you and appreciates your loyalty and business- THIS LOCATION IS NOT RECOMMENDED IN MY OPINION! Even COMCAST APOLOGIZED FOR THEIR ACTIONS! Plus they said they are NOT Comcast yet they represent them! They NEED TO CLEAN HOUSE AND HIRE COMPETENT EMPLOYEES THAT HAVE OUTSTANDING CUSTOMERS SKILLS! Great location but poor Customer Service!

Today I tried to cancel internet since home is being sold. I have been on hold for over an hour,…read morewith the recorded message coming on every few minutes telling me that my approximate wait time is 25 - 30 mins. If this is the level of customer service, I am not surprised to see the pitifully low scores.

Breezeline is the most expensive and least reliable internet service provider in the entire…read morecountry. If you select them, you will face almost daily extended internet outages. They are totally unsuitable if you work from home. The bill will also go up EVERY MONTH.

This place is ridiculous! Took them two days to fill a pickup order and then there's an option for…read morecurbside pickup that doesn't even exist. You have to inside and wait again

Walked in at 10 am as I wanted to upgrade my phone. Jesus was amazing and got me up and running…read morequickly while also being efficient and helping other customers. He was friendly and very helpful and extremely knowledgeable. I would highly recommend. Ask for Jesus!

My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

My response back to Astound:…read more I made over 7 attempts to have by quote fixed to no avail. Astound kept increasing the price from $177 to $208. So happy I am not a customer. I saw their true colors on how they didn't care and they didn't want to fix the issue. Also, ASTOUND kept saying they don't have this information on the quote. I sent their own email to them 3 times with no resolution. I believe all the bad reviews on this and other websites. ASTOUND is merging with another company if you haven't heard. ASTOUND has 3 emails from me so they have the documentation. I asked to speak to a manager and they said 24 to 48 hours wait. I have notified the Better Business Bureau as well as the Secretary of State Office in Massachusetts with complaints about their deceptive sales practices and fraud. This is the response I received from Astound. Hi, Ann! Thank you for taking the time to share your experience with Astound. We strive to provide transparent and accurate information to all our customers at all times. We take your feedback seriously and are committed to addressing these issues internally to prevent similar situations in the future. If you have any further details or documentation you'd like to share, please feel free to send us a private message. I'm sure we can get you set up with a package that is the right fit. Thank you again for reaching out, and for your interest in Astound. -Jackie Review of ASTOUND Astound engages in deceptive advertising. I was quoted one price and called to get it corrected and they didn't honor the price. I was quoted a price of $177 and when I called customer service they said price was $208. in addition, they didn't believe me as the customer even though I have a receipt of the amount. Customer Service said we see $0 dollars in our system since you haven't received your bill. How can Astound expect people to accept a service without a quote. I was quoted 4 free cable boxes and remotes and that wasn't honored. Overall, the worst experience ever and happy I am not going to be a customer. Clearly, they don't care about the customer and don't know how to provide sales quotes. Don't believe their sales since they will charge you a separate price. Be aware, you are not locked in for 5 years on the price. That is only internet, so be prepared for large increases. DONT TRUST ASTOUND SALES OR CUSTOMER SERVICE. THEY LIE ABOUT PRICING AND SERVICES.