Broadstripe is a dream after leaving Comcast! They have reasonable prices and a helpful service team. The only downside is the limited service area but if you have the option I recommend them read more

Quite possibly the worst cable provider I have ever dealt with. Broadstripe's customer service is absolutely awful. As far as their cable service goes, it is even worse. When you sign up for a basic HD package, they don't give you a cable box with hdmi capable output, just one with composite output. Therefor you are not getting true HD quality. This is extremely misleading. Not to mention there is HORRIBLE channel lag when changing channels. They use old, outdated motorola boxes. Now for the worst part. Their internet service. Broadstripes internet service is horrendous. They claim 15 mbps down, and do not claim any up speed. I have yet to actually get a good 15 mbps down connection, When I do any kind of speed test I peak at 10 during off peak hours, and maybe 1-3 mbps down during peak hours. I cannot get a stable connection, am getting constant hangs and failure to load for pages, among other things. If you have a choice, steer as far away from Broadstripe as possible. read more

So I will start with the positive. Installation was super quick, tech was good. Now the bad or at least some of it. Lack of HD channels available for the low price I was promised. Worst part was, I wrote them a check one time for a payment. A week later I was charged a return check fee, only to find out somehow my check had been photo copied and someone who either works there or is a friend of someone who works there wrote themselves a $180 check and deposited it into an atm and withdrew the money immediately. Do not EVER write them a check. When I called to complain about this, it was like I was making it up, when I was given a copy if the fraudulent check. Luckily I am moving and do not need to rely on them for service any more. Just review your bill on the regular and watch for check fraud if you pay by that method. read more

The Internet service through this company absolutely sucks. The number of widespread outages is absolutely ridiculous. It's like they're using World War II surplus equipment or something. And still charging $60 a month for Internet. If you rely on the Internet for work or for a business run as fast as you can away from this company. I wanted to support a local business these guys let me down far too often. Verizon here I come. read more

I wanted to see how much it would be for just internet service. The chat link on their website is NOT an actual live chat. You have to place your contact information there and wait for a call back. The female that called me back had a horrible horrible attitude. Just terrible!! I will NEVER get service from this company due to that experience. GOODBYE!! BE GONE!! read more

I'm shocked to read all of the negative reviews for Broadstripe. My experience has been exactly the opposite. My experience with them began when my contract with Comcast was ending. I only subscribe to Internet, which Comcast was going to raise from the teaser rate of $30/mo to 60. I called Comcast customer service, waited on hold for over 25 minutes, and finally reach a rep. I told them about a broadstripe offer I received for 30/mo and told them to match it or I was cancelling. They didn't oblige, so I left. I called the Broadstripe customer service, was connected in less than 10 minutes (probably closer to 5), and set up an appointment to have my service connected. From that point on, everything has been great. I have been with them for close to 3 years now. The first year the price was 25 per year, the second 40 per year, and I called less than a month ago because the price was going to go up again. The conversation went something like this: Me: My bill is going up and I am wondering if you're running any promotions I qualify for. Rep: Hold on a second, let me check... We are actually running a special for long time customers who pay on time. $30 a month, does that sound good? Me (baffled): Uhhh...yeah!? No games, no needing to barter with the customer service, no long wait times. Our Internet has gone out maybe 5 times over the course of 3 years. Each time I call, there are already statements available saying they know about the outage and are trying to fix it. Saves me from sitting on hold when their call centers are slammed. So let's see: Local company, friendly and helpful customer service, and they actually want to deliver a good service, unlike other cable companies I've dealt with. Decision: Broadstripe, no doubt about it! read more

We signed up with Broadstripe many years ago. The first bad experience was the initial installation. When the technician drilled through the outside brick wall to run the cable into the house and the exit hole was 12" above the living room floor RIGHT THROUGH THE BRICK FRONT OF MY FIREPLACE. I made him stop and sent him packing. When the two replacement technicians arrived to finish up the job they couldn't stop laughing. I stayed with them for several years and dozens of service calls. The equipment kept failing. At last I sent them a letter canceling the service and attached all the service call tickets along with highlighted on my cell phone bill showing how much they cost me to sit on hold with customer service (since my landline was down). I told them between the additional cell phone charges, time lost from work to meet technicians for service and aggravation that we were more than even and I wouldn't be paying that last bill of $140. Fast forward about 10 years and I heard from neighbors that Broadstripe has really improved, service is great, no outages, equipment is up to par, blah, blah, blah. So I call them, I want to give them another chance....stay local, support small business and all that stuff. That's great they say, we'd love to have you back, we'll set that right up for you....as soon as you pay us that $140 bucks you still owe us! LMAO, fugetaboutit! read more

TV ad says they don't play games so why do I Pay over $150. a month for the same cable offered to others for half the price. All they do is play games raising your bill each month till you switch to another dishonest cable provider. read more

This review is for Internet service only. Gave them an extra star for price. The reliability is not the best. Maybe it's just my neighborhood, I don't know. The service goes out every time we have a power outage and a service tech has to come out to the neighborhood. We lose service after most thunderstorms. I've have two such instances during the last month. The ONLY reason I've stayed with them is for the low cost Internet service. I'm paying $30 a month (including taxes) for 30/5 Mbps service, which is very good, and I save on the equipment fee by using my own cable modem and router. read more

This is the worst cable company I have ever dealt with! Unfortunately we are in an apartment where the only service provider we can receive is broadstripe and we are stuck! We have not had working internet for 4 months ! After 3 months I was finally able to get a technician sent to our home ! He was supposed to be there from 11-2 and didnt even show up until 230... Needless to say I was very irritated! Then they proceeded to tell me that our service wasn't even hooked up correctly ! I paid 80$ for it to be installed in the first place not to mention we pay about 20% higher every month than people with Comcast ! Also I tried to get in contact with a supervisor but every time you call you have to wait 24-48 hours before they will call you back and then they still don't call you so you have to act like a crazy person to even get someone to speak to you ! Now we are experiencing more problems with our internet ! I even had my landlord call them and complain and the company still does not care !!! If you an absolutely avoid this cable company please do so ! You will be saving money and saving the aging process since they bring on an immense amount of stress ! read more

Unable to provide high speed broadband service in South County. I've contracted with them for 30 MBPS service and currently receive sporadic 8 MBPS service that routinely goes offline (several times a a day for short periods and 24+ hour outages every couple of weeks). I've had 6 service calls over the last six months. After extensive argument with their customer service department, I engaged Broadstripe Management, who now acknowledge they don't have the bandwidth to provide the contracted service. I would clearly cancel my service if it weren't for the $300 cancellation fee they attach to their service contract. read more

I know I'm in the minority here.... but I LOVE Broadstripe. I'm in arnold, MD and have just internet for $24.99 a month. No BS fees, no surcharges, 24.99. I really appreciate them providing service to me. Their customer service has been great too, techs come quickly, and typically fix the issue. Very happy customer. read more

I signed up with Broadstripe for internet service only. I was very pleased with both the service and the promotional package I received. Once the promotion was over my rate went up and I decided to move onto another provider. The Broadstripe customer service rep I spoke with when I discontinued my service was friendly and professional. I will give Broadstripe another try if they offer a good deal in the future. No real complaints...only that they should have been more proactive about retaining me when my deal was nearing an end...they seem to think that's the customers job...not the case with me. read more

Have had Broadstripe since late 2012. We have just the Surf 15. We live in Linthicum and I test the speed every now and then. We are typically in the 10-14 Mbps range which is good considering that cable is a shared medium. I am not a huge fan of the promotions, but they did help save money on the internet service for the first two years. There is no warning at the end of a promotion so the bill jumped in price, but we got in on another promotion. Serivce has been consistent with few outages. We had one outage, but a phone call fixed it. I was surprised tech support was able to help. For the record I bought the modem we use and have a lot of technical knowledge. read more