Chris in the residence service building is a exceptional help at any time even if it means handling a task when he is already off the clock still has the work ethic that is so admirable and helped me get my new mail key that I needed so desperately for my packages coming in. That was a few months ago and today I lost my key fob and once again there closing and Chris helps me get a replacement key fob in such a swift and professional manner. Vanessa in the office is very kind and polite will always catch her with a smile to greet you. She has been a great help in the same exact ways couldn't leave her out. This apartment complex is really a home for me. Thanks to the beautiful apartments and staff . Richard Castellano Atlas Resident. read more

If you're thinking of living here, DON'T. And read my review. This place has a light in the closet, a light in the freaking laundry area (a tiny space that's not even a room, but somehow has a CEILING light), and lights everywhere else-but NO light in the actual bedroom/sleeping area? My unit is more studio-style, but the bedroom area is clearly separated by a tinted glass door. There's even a covered electrical box in the ceiling for a light fixture, but apparently you're expected to buy and install one yourself. We asked management, and their response was basically, "If there's no light, you have to install it yourself." That's ridiculous. How does it make sense to have a bright ceiling light in the laundry area, right next to a kitchen with 10 other lights, but no light in the bedroom area where it's pitch-dark? Changing a light bulb is one thing. Installing an entire ceiling light is different. You have to deal with electrical wiring, turn off the correct breaker, and connect everything properly. I don't know how to safely do that, so I would have to hire someone and pay out of my own pocket just to have a LIGHT in the designated bedroom area. We even tried a standing light, but the space is too small and it doesn't distribute light evenly. My work has been so busy that I haven't had time to hire someone, so I've literally been using my phone screen as my only source of light in the bedroom area at night. No one should have to do this. Even a normal bedroom in a regular rental comes with basic lighting, so how is this acceptable in a place marketed and priced as luxury? And that's not even the most frustrating part. They've also been charging many of us late rent fees because of an issue with the payment app THEY use. We had autopay turned on, but the app didn't charge us. Then suddenly, we were hit with late fees for rent we thought was already set to be paid automatically. Management told us to contact the payment app. The app told us to contact management. Then management sent us BACK to the app. We were literally being sent back and forth, with no one taking responsibility. Eventually, management told us many other residents were having the same issue. They said upper management wasn't refunding the late fees, so they actually told us to write angry emails for them to forward to upper management. Seriously? We have to write angry emails to fight late fees caused by an autopay issue that wasn't even our fault? Imagine turning on autopay so you DON'T have to worry about missing rent. Their system fails to charge you, and then YOU get penalized. Now I have to worry every month about whether their autopay actually went through. What a hassle just to live here. When you're paying for an apartment-especially one marketed as luxury-you want peace of mind. You shouldn't have to figure out how to safely install your own bedroom light or waste time going back and forth over late fees caused by an autopay issue. And these are JUST a few of the issues I've had here. Don't let how beautiful this place looks from the outside fool you like it fooled me. If I didn't have to pay so much money to break my lease, I would've moved out already. Pick another place. *** After reading management's response encouraging me to "contact the management office directly," I want to add some context. We already did that. Repeatedly. For the bedroom light alone, we submitted two maintenance tickets and went to the management office twice. We even bought a ceiling light ourselves. Maintenance came, realized it didn't fit, and told my fiancé he would text him the correct type to buy. He never did, even after my fiancé contacted him twice. We submitted another ticket and were then told they don't handle this and we have to take care of the light ourselves. My fiancé went directly to management twice and got the same answer. Again, I'm talking about the MAIN light a room needs, not some extra light we personally want. So after two tickets, a maintenance visit, and two trips to the office, management responds to my review by telling us to... contact the management office directly? How much more directly are we supposed to contact you? Are we supposed to waste our time going there AGAIN just to do exactly what we already did? Their response makes it seem online like they want to help, but our actual experience has been completely different. Oh, and the residents' office very rarely picks up their phone, so you basically have to physically go there if you want to talk to them. Again, pick another place. read more

Broadstone Atlas - No ceiling light in the bedroom area, so we'll have to hire someone to install one. Yet the closet and laundry area have lights. - Apartments Near Me - Santa Ana, California

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I would highly recommend to look elsewhere if you're wanting to live somewhere safe, well-managed, quiet, and not crowded. We really wanted to love the place, but unfortunately our experience was not great. Be aware of your belongings. We had our bike stolen within the first week of living there, despite having bike locks and storing it in the resident's bike locker. The residents office was useless in addressing the issue even though they have cameras. Security is also a lost cause; we've come to them for a couple issues and were told they couldn't help, nor did they try. Frankly, the only helpful employees were the cleaners/custodians. Dealing with the leasing team is also a nightmare. I've had to follow up several times during the initial application process as well as when moving out. There's a lack of organization and communication between the team. Other things to consider are the people speeding through a crowded parking garage, frequent malfunctioning garage gate, the hallways smell bad since residents leave their trash outside for pickup, and it smells like urine/poop everywhere. I would also recommend considering the location of the apartment - you can hear the planes flying overhead even if your windows are closed. Also, if you are in the back apartments facing outside of Atlas, you'll be able to hear the semi-trucks at the warehouses honk loudly at 4-6 am every day. We did enjoy the gym and amenities, but found cockroaches inside a few times. They have food trucks most days of the week and monthly community events which were cool. read more

Jose is an awesome member of the maintenance team. My fridge stopped cooling randomly Saturday morning and by the end of the day Saturday they had my issue diagnosed and fixed within 10-15 minutes of identifying it. Jose was very professional and came in smiling, knowing this was of importance to get fixed. I wanted to shout him out for his timeliness, professionalism and knowledge of the issue with my fridge to get the appliance fixed ASAP. read more

Who proposed the idea to install SPEED BUMPS everywhere in the garage? I think that person deserves a raise, because I currently need to drive past 26 BuMpS per round trip to park my car. I feel so much SaFeR now! In fact, I think we should double it, make it 52 BuMpS. Install one at every turn as well. DOUBLE THE SPEED BUMPS, DOUBLE THE "SAFETY IS OUR TOP PRIORITY!!" read more

UPDATE: after a few months living here, I realized that they are VERY annoyingly strict. They have a policy for EVERYTHING and some of it I'm not even sure is legal. They have fire alarms going off like everyday, so don't bring a baby here it's NOT family friendly. read more

Broadstone Atlas - Apartments Near Me - Santa Ana, California

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One of the best things about living here is how fast their maintenance team solve any issues you have. Keaton is super friendly and always makes sure that me and my family are good, thank you so much! read more

I recently moved into Broadstone Atlas and I've had such a great experience so far! The property itself is beautiful, clean, and very well maintained. What really made the difference for me, though, was the leasing office team. There are a lot of apartment options in this area, but the people here are what led me to my final decision! When I first dropped by, Gorman took his time showing me around the property and never made me feel rushed. He was thoughtful, professional, and consistent with follow up, which I really appreciated during such a big decision. He genuinely helped me find the right unit for me! And when I needed help with a few maintenance issue, he got me the help I needed immediately. When I came back to secure my apartment, Rochelle was amazing! She answered all of my questions patiently and made the paperwork process feel smooth and stress free. And I have to give a special thank you to Toi, the leasing manager, who truly went above and beyond to help me resolve a payment issue during my move-in day. She was responsive, understanding, and solution oriented. That level of care really stood out! Overall, I'm so happy with my decision to move here! Beautiful property, but even better people. Thank you to the Broadstone Atlas team for making this transition such a positive experience! read more

Broadstone Atlas - Beautiful studio - Apartments Near Me - Santa Ana, California

Not every apartment complex is perfect but having a team that tries to support your needs is key. Every complex you go to will have noisy neighbors, weirdos, etc... Even though I hate my noisy neighbors above me, with their elephant feet, Joshua Lak always goes above and beyond to try to send them a friendly reminder and even he reaches out to me to check in here and there which I appreciate. Very kind and truly cares about the residents living here. I also want to say the same about my girl Adrianna but sadly I think she recently left. I recently moved units as well because of a pest issue... firebrats were invading my home. However, Tanya, the GM, made my move seamless and I'm happy where I am right now, minus the occasional Jumanji episode above me. Love the monthly community events that this community throws. It's super fun and the food and set up is always great. This makes it feel like home and you get to mingle with other residents. So far so good! Will update in six months! read more

What a WONDERFUL living experience! My boyfriend and I lived here for 14 beautiful months. We loved how quick the maintenance was (must thank Jeremy for always being on time and efficient and always went the extra mile to help and multiple times gave us better cleaning supplies and had answers right away and submitting requests through the app was easy as well! Josh was extremely helpful whenever I had to go into resident services for simple questions and he was very though our in his responses and always wears a smile which I very much appreciated and he also made it easy when I wanted to reserve common places within the complex for meetings with clients! Chris help SO MUCH during the move itself, and he made turning our keys over such a seamless process and was so great with the final paperwork as well. Honestly we had a LOVELY time living here. It is extremely dog friendly and the community itself makes you feel very welcome and there are some AMAZING amenities, especially the podcast room (which I utilized multiple times) and the pools are so luxurious looking like Tulum. The kitchens here are the most stunning in this area and very modern and up-to-date with the flooring and I loved the big windows! This was definitely made by somebody who cares about art and sculptures so the property itself is very beautiful walkable and community focus with a bunch of large events we always enjoyed the taco trucks here and kindness of the other tenants during those events. Even my videographer and old client and friends have lived in the other buildings which are Arden and Archive. Those were beautiful as well and even had a rooftop pool! Thank you guys for making our 14 months here so lovely! read more

The apartment number right below me won't let me mop or walk in the morning at 5AM. Mind you I work night shift & have been trying to be accommodating. I don't do anything during the night but I have to find leeway and 5AM is when most working people are up. Can't even be a morning person because the floors are so thin he can hear me. I have been struggling multiple times to clean my apartment and all they do is bang on their ceiling to tell me to stop. Even have knocked at my door. I am literally 100lb. Called security after hours to see if they can ask them to stop but they told me they can't update me. So if you are a morning person and have to get shit done. Don't live above this guy. My upstairs neighbors make noise EVERYDAY and NIGHT. I do not complain bc this is an apartment people have to walk, kids, and it's nothing out of the ordinary. Just people walking around their house. Can't even mop in peace. I have to tiptoe around an apartment I pay for. read more

I had a great experience working with Toi Fleming at Park & Paseo! She was incredibly friendly, professional, and patient throughout the entire process. She took the time to answer all of our questions, explained everything clearly, and made the whole experience easy and stress-free. We really appreciated how welcoming and helpful she was. If you're looking for an apartment at Park & Paseo, I definitely recommend asking for Toi. Thank you so much for all your help! read more

Good help is hard to come by. Second time renewing with Broadstone, rolling into our 4th year at this complex. I continue to choose this complex over all the other ones on one sole reason - competency. Toi is the best of the best of all the leasing agents we've worked with. She has her ducks in a row, T's crossed, and I's dotted. Paperwork? Always done right and properly. Having paperwork done properly is such a hard and common occurrence among most leasing agents these days, but Toi gets it right the first time. She's always looking out for me. She's always making sure I love the unit I'm moving into before I make the commitment and move in on time. Toi really doesn't have to, but she does it anyways. I always ask for Toi because she has my complete trust and faith, knowing that I'm in good hands. There's a lot of pretty neighborhoods nearby but the facade and the newness wears off fast when things are not working the way you want it. The last thing you'd want is someone who says they'll do something, but they won't. Toi gets things done. Highly recommended for a stress free experience. read more

Keaton has been incredibly helpful in continuously fixing any repairs in a timely manner. Keaton is an asset to the property and we are very thankful for all of his help! read more

Came to take a tour of the property! We were helped by Gorman who walked us around the property and showed us all the amenities and the specific unit we were interested in. He was very friendly and helpful. He answered all the questions we had about the property and moving process. The complex is very clean and has lots of to offer read more

Broadstone Atlas - Apartments Near Me - Santa Ana, California

Keaton our maintenance guy has great communication and follow up! Thank you for your help.

Jose was very helpful and addressed everything that needed fixing. He worked efficiently, was professional, and completed the service quickly. Really appreciate the fast and smooth experience! read more

I moved in about a week ago and I'm not going to lie I was nervous given all the negative reviews... but my experience has been amazing! Gorman is incredible and was super helpful when touring the complex and was responsive via email when I had questions. Toi helped on move in day and was absolutely amazing. She is a true gem of the leasing office. I absolutely love my unit, find the complex clean, and the amenities are amazing. I have yet to find a downside and although you pay a high price to live here, I think it is well worth it so far. read more

We've had a really good experience living here. Been here for 4 years. Of course, no apartment community is perfect and there's always the occasional wear and tear issues, but overall this has honestly been one of the best places we've lived. The community has a nice vibe and we've been really happy here. I also have to give a special shoutout to Keaton in maintenance! He is always so kind, helpful, and quick to take care of anything we need. He definitely makes a difference and is very appreciated! read more

I had a great experience with Jeremy S. from the Maintenance Team when he came to complete two work orders in my apartment. He replaced my refrigerator filter and helped solve my issue with my thermostat. He was professional, friendly, and very pleasant throughout the entire visit. He completed both repairs quickly and efficiently while making sure everything was done properly. It's clear that he takes pride in his work and values providing excellent service. Overall, it was a fantastic experience, and I truly appreciate his professionalism and attention to detail. Thank you, Jeremy, for making the process so easy! read more

Love being a resident here at Atlas and the monthly events are always super nice! Shout out to Vanessa and Blanca who always respond quickly and answer with a smile. Best apartment community we've ever lived at read more

Keaton from the maintenance team was great to work with. He was friendly, professional, and handled our request quickly and efficiently. Really appreciate his help and positive attitude! read more

Safety Concerns: They increased the amount of security on the grounds, but they don't do anything to stop violence. Their protocol is to call the cops and hide. I personally had to intervene and stop a fist fight in the gym while security cowered, watching from outside (broken noses and blood everywhere). There was a crazy naked guy terrorizing the halls and common areas, jumping on cars. Again, security did nothing to warn the residents or protect the residents. Cleanliness: Some corners of the building smell like trash because there's no building ventilation + inconsistent trash valet pickup. There's dog poop everywhere in the common areas and walkways. Owners leave barking dogs on the balcony past quiet hours (11PM - 12 AM). I received no acknowledgement from the leasing office when I submitted multiple complaints. Maintenance: Building fire alarms blare at 3am short of a week. Constant water boiler repair, leaving residents without hot water read more

Great apartment community! Special thanks to Jeremy S. from the maintenance team--he was incredibly nice, professional, and very detail-oriented. He made sure everything was fixed properly and took the time to do the job right. Really appreciate his excellent service! read more

Came into resident services with a few questions and Carlie helped me out right away. She made it simple and got everything handled. I really appreciated her help! read more

Love the smell of trash? This is the place for you!! They have this wonderful service that allows for residents to throw trash all through the halls. Don't follow the rules? Never mind rules, they don't enforce them here. If you are lucky enough you might get to find dog poop smeared in the hall or a puddle of pee. read more

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Keaton was amazing and beyond helpful during my service request, he was very knowledgeable and made sure to get the service done fast and efficiently. read more

I've had quite a few problems at this apartment, but Toi has been the quickest and most effective at helping me out. When I first applied to this apartment three years ago, I had a problem with the leasing staff and after a lot of back and forth, I was directed to Toi and she was immediately able to resolve the issue for me. During the three years that I've lived here, I've had two issues that needed to be resolved, and my issue with the resident services office is that they take forever to take action when an issue is brought up with them. I'm not sure if it's due to the high turnover rate of the employees or if they're all too cautious about taking action, but one issue took 10 months to resolve even after over 100+ files documenting the issue. The second issue was going over 6 months to resolve, then I brought the issue to Toi. She was able to fix the problem immediately. I really appreciate how she speaks with confidence but also follows through with her words. I really hope she is compensated well for her work because it is truly rare these days to meet someone who is competent and is actually good at their job. The one other thing I would like to highlight is that the maintenance staff has been consistently great at what they do and super responsive. read more

Common with the 1 star reviews. Great place until you move out. Paid everything in full upon move out and somehow I owed them $83??? ... so now I have a collections on my credit ... for $83 frickin bucks. You think I wouldn't have paid that???? Wtf is that all about!!! Not to mention I know so many things have been stolen from their "locked" parking structure. I'm not talking purses, I'm talking vehicles. What a scam and what a shame. I would never move back here and would not recommend this place to anyone. If you can afford this place, you can afford moving to REAL Irvine. Don't waste your time or your money. read more

Keaton helped us on kitchen sink repair, very efficient and nice work. Appreciate it!

Unfortunately, it wasn't good. Leasing employee extremely unhelpful. On Monday, October 20 @ 3:18pm this individual, I believe his name is Herman or German was extremely unhelpful. We request view an apartment. Without even looking information of unit. Basically, he said it was unavailable, people were working in it. By the way apartment has been empty for over month and half. He was lying so he didn't have to do anything. Pathetic !!!!!! read more

We've had a great experience here so far. The community is beautiful, shops are a plus and the he maintenance guy was great. Simon in resident services has been responsive and eager to help. Hoping to see some change with guest parking, as it's nearly impossible for visitors on the weekend. read more

My date brought me here, and we hung out near the patio. It was very clean and neat; the hallways are pretty. There was even a separate restroom near the grills. I would love to live here, and I'm glad I was able to visit. It was so peaceful, and I wish I could afford living in a luxury apartment building. It really feels kind of like an upscale hotel. The fireplace was neat. You could smell the gas, but sitting next to it was so cozy--it'd be perfect in the wintery months. A security guard came over and told us the curfew was 10 PM, but I'm pretty sure it was past that. read more

Broadstone Atlas - blue - Apartments Near Me - Santa Ana, California

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This is a review of my experience with the touring and leasing process. The team has been very responsive and helpful with all my questions and inquiries. Gorman was especially helpful and thorough from start to finish, beginning with touring the apartments, finding a unit that fit me, and guiding me on move-in day. read more

Overall great community with nice enough amenities (pool, gym, and clubhouse), but if issues arise, then it becomes a nightmare as Resident Services (RSC) seems to be allergic to calls and email. In person visits are the only way you'll ever get ahold of someone. My nightmare is that I have a water leaking from my a light fixture on the ceiling (reported to emergency maintenance line on Sat, March 28th at 6:42pm) and was told that emergency maintenance will take 1 to 2 hours to respond. Emergency maintenance responder did not have any sympathy and sounded like they were reading from a script. Update: Bumped up a star for the amazing maintenance responder, Luis Rodriguez, who got here quicker than expected and is doing everything possible to help with the situation. He's made this difficult situation much better. Industrial fans have to run 24/7 to prevent mold growth and they are not quiet, but have gotten used to them (or I'm losing my hearing). Update# 2 (Mon 3/31/25 11:49am) - Team came in at 9am to take some more infrared imaging and said the Restoration team would be back to begin the process of cutting the drywall. However, they have not returned yet since then and RSC did not pick up my 7 calls or respond to my email that I sent yesterday. Roommate had to physically go into the office to get an immediate response that they will check and get back to us. Update# 3 (Mon 3/31/25 12:31pm) - Have not heard back from RSC yet, but Luis was able to find out that they will not be returning today, which makes it easier for my roommate to plan his schedule. Big ups to him for pulling through and helping again. Hopefully will hear from RCS soon. Update# 4 (Mon 3/31/25 2:28pm) - Finally got an email update from Angela at RCS (in response to my roommate stopping by in person, since she responded to my roommate's question about rescheduling the drywall replacement a different day - the initial email I sent yesterday and the voicemail I left this morning still has not been responded to). Anyways, she said they have to come tomorrow to work on it immediately to prevent any mold growth (which is why we thought they would come today, the first business day since the incident, but okay) and will be giving us rent reimbursement (yay!). I'm glad my roommate could be home today because who knows if we would have gotten an update if he did not go in person. I also asked for electricity credit (for running the industrial fans nonstop) since we pay for all utilities, confirmation that the outlets/light fixtures in the leak area are safe for use, and that any damages from the leak does not affect our deposit once our lease ends. Hoping this will come to an end soon. read more

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Submitted a service request last night close to midnight and Keaton came to visit the next day. Very quick and friendly even offered to change the AC filter preventively but it was already pretty clean so that didn't need to be done! 5.0 for speed and friendliness and willingness to help read more

Hector was very professional, friendly, and communicative throughout the maintenance visit. He took the time to explain what he was doing and kept me informed about the repairs. He fixed everything he could and made sure to address my concerns. I really appreciated his positive attitude and willingness to help. Great customer service and a pleasure to work with. Man deserves a raise. Thank you, Hector! read more

Adriana always goes adobe and beyond. I was in a tight deadline and my printer broke down and she came to rescue. She was able to help me and as always with a great positive attitude. Horacio Arden read more

I really loved moving in here in 2022 when things were well up-kept and peaceful. The kidney bean pool is gorgeous, the gym is clean and full of modern machines, I LOVE the yoga room, and the community events they put on monthly were good when you have time on the weekends. 2.5 years later and now it's hallways full of dog poop, stomping and screaming at late hours of the night, and barking for 12 hours straight on the weekends. When you alert the residents office of your concerns they'll just tell you they're doing everything they can to "reach out to the resident" but will say your issue is resolved either way when it continues to happen weekly. I have over 50page strings of emails trying to get to some solution with Broadstone and have called the security team over 100 times. I've had issues with my entire unit shaking from the strange sounds and stomping coming from the upstairs resident and there is no effort from Broadstone Atlas to resolve it. (My building is currently shaking as I write up this review) The resident has broken their end of the lease agreement multiple times with no penalty. Advice: Move in here if you love the smell of dog pee and feces! Move in here if you don't like getting a full nights rest. Move in here if you enjoy breaking the lease agreement rules, but know there are no tenant penalties and can do whatever you want!! Don't move here if you have consideration for other people because apparently "that's the risk of apartment living". Apparently human decency goes out the window the moment you sign your lease agreement. 3 years of back and forth with the Residents office has caused detrimental consequences to my mental health and quality of life AS WELL AS my dog who threw up in the office because of how stressful it is living here with neighboring dogs crying for over 12hours. I would have happily stayed here if resident services even slightly made an effort to solve the neighbor issue, but this beautiful building is ruined by thin walls (the leasing agents will admit that too) and inconsiderate tenants. read more

Although this complex has some room for improvement, the service team is always so helpful. Specifically Keaton and Ron from the Greystar team were extremely kind and efficient during the inspection process. It's because of team members like them that we continue to enjoy living here. read more